80 FR 32929 - Information Collection Request; Generic Clearance for the Collection of Qualitative Customer Feedback on the Farm Service Agency Service Delivery
DEPARTMENT OF AGRICULTURE
Farm Service Agency Federal Register Volume 80, Issue 111 (June 10, 2015)
Farm Service Agency
Federal Register Volume 80, Issue 111 (June 10, 2015)
| Page Range | 32929-32930 | |
| FR Document | 2015-14183 |
[Federal Register Volume 80, Number 111 (Wednesday, June 10, 2015)] [Notices] [Pages 32929-32930] From the Federal Register Online [www.thefederalregister.org] [FR Doc No: 2015-14183] ======================================================================== Notices Federal Register ________________________________________________________________________ This section of the FEDERAL REGISTER contains documents other than rules or proposed rules that are applicable to the public. Notices of hearings and investigations, committee meetings, agency decisions and rulings, delegations of authority, filing of petitions and applications and agency statements of organization and functions are examples of documents appearing in this section. ======================================================================== Federal Register / Vol. 80, No. 111 / Wednesday, June 10, 2015 / Notices [[Page 32929]] DEPARTMENT OF AGRICULTURE Farm Service Agency Information Collection Request; Generic Clearance for the Collection of Qualitative Customer Feedback on the Farm Service Agency Service Delivery AGENCY: Farm Service Agency. ACTION: Notice; request for comments. ----------------------------------------------------------------------- SUMMARY: In accordance with the Paperwork Reduction Act of 1995, the Farm Service Agency (FSA) is requesting comments from all interested individuals and organizations on a new information collection associated with the Generic Clearance for the Collection of Qualitative Customer Feedback on FSA Service Delivery. This is a relatively new option for approval that will streamline the timing to implement certain types of surveys and related collection of information. FSA will use the approval to cover the instruments of collection (such as a survey, a window pop-up survey, a focus group, or a comment card) to get customer feedback on FSA service delivery for various programs. This request for approval broadly addresses FSA's need for information about what our customers think of our services so that we can improve service delivery; specific information collection activities will be incorporated into the approval as the need for the information is identified. For example, when we implement a new program and provide information about the services for the program on our Web site, we may provide a voluntary customer service questionnaire about how well the program is working for our customers and specifically within the areas of our customer service. DATES: We will consider comments that we receive by August 10, 2015. ADDRESSES: We invite you to submit comments on this notice. In your comments, include the date, volume, and page number of this issue of the Federal Register, the OMB control number and the title of the information collection. You may submit comments by any of the following methods:Federal eRulemaking Portal: Go to http://www.regulations.gov. Follow the online instructions for submitting comments. Mail: Mary Ann Ball, USDA, Farm Service Agency, Room 3754- S, 1400 Independence Ave. SW., Washington, DC 20250-0572. You may also send comments to the Desk Officer for Agriculture, Office of Information and Regulatory Affairs, Office of Management and Budget, Washington, DC 20503. Copies of the information collection may be requested by contacting Mary Ann Ball at the above address. FOR FURTHER INFORMATION CONTACT: Mary Ann Ball, (202) 720-4283. SUPPLEMENTARY INFORMATION: Title: Generic Clearance for the Collection of Qualitative Customer Feedback on Farm Service Agency Service Delivery. OMB Control Number: 0560-XXXX. Type of Request: New. Abstract: FSA is proposing a new information collection that will provide fast-track approval on feedback instruments for various FSA programs. This is a relatively new option for approval that will streamline the timing to implement certain types of surveys and related collection of information. This notice and related request for approval lays the foundation for approving our plans to collect information to improve service delivery across all FSA activities. As the need for a specific information collection activity is identified, under this fast track approval process, FSA will be able to submit the request directly to OMB for approval and the information for the information collection and related burden will be incorporated into the overall approval. For example, when we implement a new program and provide information about the services for the program on our Web site, we may provide a voluntary customer service questionnaire about how well the program is working for our customers and specifically within the areas of our customer service. The information collection activity provides a means to gather qualitative customer and stakeholder feedback in an efficient, timely manner, and that is consistent with FSA's commitment to improving service delivery. By qualitative feedback, we mean, information, generally from customers, that provides useful insights on perceptions and opinions based on experiences with FSA service delivery, but such information does not include statistical surveys that yield quantitative results that can be generalized to the population. The qualitative feedback will: Provide insights into customer or stakeholder perceptions, experiences, and expectations, Provide an early warning of issues with service, and Focus attention on areas where communication, training, or changes in operations might improve delivery of products or services. The collection will allow for ongoing, collaborative, and actionable communications between FSA and its customers and stakeholders. It will also allow feedback to contribute directly to the improvement of program management. The solicitation of feedback will target areas such as: Timeliness, appropriateness, accuracy of information, courtesy, efficiency of service delivery, and resolution of issues with service delivery. Responses will be assessed to plan and inform efforts to improve or maintain the quality of service offered to the public. If this information is not collected, vital feedback from customers and stakeholders on FSA's services will be unavailable. FSA will only submit a collection for approval under this generic clearance if it meets the following conditions: The collections are voluntary; The collections are low-burden for respondents (based on considerations of total burden hours, total number of respondents, or burden-hours per respondent) and are low-cost for both the respondents and the Federal Government; The collections are non-controversial and do not raise issues of concern to other Federal agencies; The collections are targeted to the solicitation of opinions from respondents who have experience with the program or may have experience with the program in the near future; [[Page 32930]] Personally identifiable information (PII) is collected only to the extent necessary and is not retained; Information gathered will be used only internally for general service improvement and program management purposes and is not intended for release outside of FSA; Information gathered will not be used for the purpose of substantially informing influential policy decisions; and Information gathered will yield qualitative information; the collections will not be designed or expected to yield statistically reliable results or used as though the results are generalizable to the population of study. Feedback collected under this generic clearance will provide useful qualitative information. It will not yield data that can be generalized to the overall population. The qualitative information will not be used for quantitative information collections that are designed to yield reliably actionable results, such as monitoring trends over time or documenting program performance. Such data usage requires more rigorous designs that address: The target population to which generalizations will be made, the sampling frame, the sample design (including stratification and clustering), the precision requirements or power calculations that justify the proposed sample size, the expected response rate, methods for assessing potential non-response bias, the protocols for data collection, and any testing procedures that were or will be undertaken prior to fielding the study. Depending on the degree of influence the results are likely to have, such collections may still be eligible for submission for other generic mechanisms that are designed to yield quantitative results. As a general matter, information collections will not result in any new system of records containing privacy information and will not ask questions of a sensitive nature, such as sexual behavior and attitudes, religious beliefs, and other matters that are commonly considered private. The formula used to calculate the total burden hours is ``estimated average time per responses'' times ``total annual responses.'' Estimate of Burden: Public reporting burden for this information collection is estimated to average 30 minutes per response. Respondents: Individuals and Households; Businesses; and Organizations; State; Local, or Tribal government. Estimated Number of Respondents: 10,000. Estimated Annual Number of Responses per Respondent: 1. Estimated Total Annual Responses. 10,000. Estimated Average Time per Response: 30 minutes (0.50 hours). Estimated Total Annual Burden Hours on Respondents: 5,000 hours. We are requesting comments on all aspects of this information collection to help us to: (1) Evaluate whether the proposed collection of information is necessary for the proper performance of the functions of the agency, including whether the information will have practical utility; (2) Evaluate the accuracy of the agency's estimate of the burden of the collection of information including the validity of the methodology and assumptions used; (3) Evaluate the quality, utility, and clarity of the information technology; and (4) Minimize the burden of the information collection on those who respond through the use of appropriate automated, electronic, mechanical, or other technological collection techniques or other forms of information technology. All comments received in response to this notice, including names and addresses where provided, will be made a matter of public record. Comments will be summarized and included in the request for OMB approval of the information collection. Signed on June 5, 2015. Val Dolcini, Administrator, Farm Service Agency. [FR Doc. 2015-14183 Filed 6-9-15; 8:45 am] BILLING CODE 3410-05-P
![32930 Federal Register / Vol. 80, No. 111 / Wednesday, June 10, 2015 / Notices
• Personally identifiable information Estimated Annual Number of Committee Act (FACA) (Pub. L. 92–463)
(PII) is collected only to the extent Responses per Respondent: 1. and functions in the Pacific Northwest,
necessary and is not retained; Estimated Total Annual Responses. Pacific Southwest, Eastern, Southern
• Information gathered will be used 10,000. Regions of the Forest Service and the
only internally for general service Estimated Average Time per State of Colorado. The purpose of the
improvement and program management Response: 30 minutes (0.50 hours). Recreation RACs is to provide advice
purposes and is not intended for release Estimated Total Annual Burden and recommendations on recreation fees
outside of FSA; Hours on Respondents: 5,000 hours. to both the Forest Service and the
• Information gathered will not be We are requesting comments on all Bureau of Land Management (BLM) as
used for the purpose of substantially aspects of this information collection to appropriate. The Secretary has
informing influential policy decisions; help us to: determined that the work of the
and (1) Evaluate whether the proposed Recreation RACs is in the public interest
• Information gathered will yield collection of information is necessary and relevant to the duties of the
qualitative information; the collections for the proper performance of the Department of Agriculture. Therefore,
will not be designed or expected to functions of the agency, including the Secretary continuously seeks
yield statistically reliable results or used whether the information will have nominations to fill vacancies on the
as though the results are generalizable to practical utility; Recreation RACs. Additional
the population of study. (2) Evaluate the accuracy of the information concerning the Recreation
Feedback collected under this generic agency’s estimate of the burden of the RACs can be found by visiting the
clearance will provide useful qualitative collection of information including the Recreation RACs Web site at: http://
information. It will not yield data that validity of the methodology and www.fs.fed.us/passespermits/rrac-org-
can be generalized to the overall assumptions used; links.shtml.
population. The qualitative information (3) Evaluate the quality, utility, and
will not be used for quantitative DATES: Nominations must be received
clarity of the information technology;
information collections that are and on or before July 27, 2015. Nominations
designed to yield reliably actionable (4) Minimize the burden of the must contain a completed application
results, such as monitoring trends over information collection on those who packet that includes the nominee’s
time or documenting program respond through the use of appropriate name, resume, and completed Form
performance. Such data usage requires automated, electronic, mechanical, or AD–755, Advisory Committee or
more rigorous designs that address: The other technological collection Research and Promotion Background
target population to which techniques or other forms of information Information. The packages must be sent
generalizations will be made, the technology. to the addresses below.
sampling frame, the sample design All comments received in response to ADDRESSES: Regional Forest Contacts for
(including stratification and clustering), this notice, including names and the Recreation Resource Advisory
the precision requirements or power addresses where provided, will be made Committees (Recreation RACs):
calculations that justify the proposed a matter of public record. Comments Eastern Region Recreation RAC:
sample size, the expected response rate, will be summarized and included in the Joanna Wilson, Recreation Fee
methods for assessing potential non- request for OMB approval of the Coordinator, 626 East Wisconsin
response bias, the protocols for data information collection. Avenue, Milwaukee, Wisconsin 53202,
collection, and any testing procedures or by phone at (414) 297–3295.
Signed on June 5, 2015. Southern Region Recreation RAC:
that were or will be undertaken prior to Val Dolcini,
fielding the study. Depending on the Alison Koopman, Recreation Fee
Administrator, Farm Service Agency. Coordinator, 1720 Peachtree Road NW.,
degree of influence the results are likely
to have, such collections may still be [FR Doc. 2015–14183 Filed 6–9–15; 8:45 am] Atlanta, Georgia 30309, or by phone at
eligible for submission for other generic BILLING CODE 3410–05–P (404) 347–2769.
mechanisms that are designed to yield Pacific Northwest Region Recreation
quantitative results. RAC: Jocelyn Biro, Recreation Fee
As a general matter, information DEPARTMENT OF AGRICULTURE Coordinator, 333 SW First Avenue,
collections will not result in any new Portland, Oregon 97204, or by phone at
Forest Service (503) 808–2411.
system of records containing privacy
information and will not ask questions Pacific Southwest Region Recreation
Recreation Resource Advisory RAC: Ramiro Villalvazo, Recreation
of a sensitive nature, such as sexual Committees
behavior and attitudes, religious beliefs, Director, 1323 Club Drive, Vallejo,
and other matters that are commonly AGENCY: Forest Service, USDA. California 94592, or by phone at (707)
considered private. ACTION: Notice of intent to re-establish 562–8856.
The formula used to calculate the the Recreation Resource Advisory Colorado Recreation RAC: Paul Cruz,
total burden hours is ‘‘estimated average Committees and call for nominations. Recreation Fee Coordinator, 740 Simms
time per responses’’ times ‘‘total annual Street, Golden, Colorado 80401, or by
responses.’’ SUMMARY: The Secretary of Agriculture phone at (303) 275–5043.
Estimate of Burden: Public reporting (Secretary) intends to re-establish the FOR FURTHER INFORMATION CONTACT: Julie
charter for the Recreation Resource Cox, Recreation RAC Coordinator,
asabaliauskas on DSK5VPTVN1PROD with NOTICES
burden for this information collection is
estimated to average 30 minutes per Advisory Committees (Recreation RACs) Pacific Northwest Region, USDA Forest
response. pursuant to Section 4 of the Federal Service, 620 SW Main Street, Suite 334,
Respondents: Individuals and Lands Recreation Enhancement Act, Portland, Oregon 97205; or by phone at
Households; Businesses; and which passed into law as part of the (503) 808–2984, or by email at jacox@
Organizations; State; Local, or Tribal 2005 Consolidated Appropriations Act fs.fed.us. Individuals who use
government. (Pub. L. 108–447) on December 8, 2004. telecommunication devices for the deaf
Estimated Number of Respondents: The Recreation RACs operates in (TDD) may call the Federal Information
10,000. compliance with the Federal Advisory Relay Service (FIRS) at 1–800–877–8339
VerDate Sep<11>2014 16:46 Jun 09, 2015 Jkt 235001 PO 00000 Frm 00002 Fmt 4703 Sfmt 4703 E:\FR\FM\10JNN1.SGM 10JNN1](https://thefederalregister.org/doc/80_FR_33040/page/2.svg)
Document Created: 2015-12-15 15:17:42
Document Modified: 2015-12-15 15:17:42
| Category | Regulatory Information | |
| Collection | Federal Register | |
| sudoc Class | AE 2.7: GS 4.107: AE 2.106: | |
| Publisher | Office of the Federal Register, National Archives and Records Administration | |
| Section | Notices | |
| Action | Notice; request for comments. | |
| Dates | We will consider comments that we receive by August 10, 2015. | |
| Contact | Mary Ann Ball, (202) 720-4283. | |
| FR Citation | 80 FR 32929 |
2025 Federal Register | Disclaimer | Privacy Policy
USC | CFR | eCFR