80 FR 32974 - 60-Day Notice of Submission of Proposed Information Collection for HUD Generic Clearance for Collection of Qualitative Feedback on Proposed New HUD Services or Products
DEPARTMENT OF HOUSING AND URBAN DEVELOPMENT Federal Register Volume 80, Issue 111 (June 10, 2015)
Federal Register Volume 80, Issue 111 (June 10, 2015)
| Page Range | 32974-32975 | |
| FR Document | 2015-14192 |
[Federal Register Volume 80, Number 111 (Wednesday, June 10, 2015)] [Notices] [Pages 32974-32975] From the Federal Register Online [www.thefederalregister.org] [FR Doc No: 2015-14192] ======================================================================= ----------------------------------------------------------------------- DEPARTMENT OF HOUSING AND URBAN DEVELOPMENT [Docket No. FR-5830-N-03] 60-Day Notice of Submission of Proposed Information Collection for HUD Generic Clearance for Collection of Qualitative Feedback on Proposed New HUD Services or Products AGENCY: Office of the General Counsel, HUD. ACTION: Notice. ----------------------------------------------------------------------- SUMMARY: As part of the Federal government-wide effort to streamline the process of seeking public feedback on service delivery, HUD is submitting to the Office of Management and Budget (OMB), for approval under the Paperwork Reduction Act, a Generic Clearance for the Collection of Qualitative Feedback on Proposed New Services or Products to seek information on new services and products that may needed by HUD customers. DATES: Comments Due Date: August 10, 2015. ADDRESSES: Interested persons are invited to submit comments regarding this proposal. Comments should refer to the proposal by name, or the FR number shown above, and should be sent to: Colette Pollard, Reports Management Officer, QDAM, Department of Housing and Urban Development, 451 7th Street SW., Room 4176, Washington, DC 20410-5000; telephone 202-402-3400 (this is not a toll-free number) or email at [email protected] for a copy of the proposed forms or other available information. Persons with hearing or speech impairments may access this number through TTY by calling the toll-free Federal Relay Service at (800) 877-8339. FOR FURTHER INFORMATION CONTACT: Colette Pollard, Reports Management Officer, QDAM, Department of Housing and Urban Development, 451 7th Street SW., Washington, DC 20410; email Colette Pollard at [email protected] or telephone 202-402-3400. This is not a toll- free number. Persons with hearing or speech impairments may access this number through TTY by calling the toll-free Federal Relay Service at (800) 877-8339. SUPPLEMENTARY INFORMATION: Executive Order 12862, entitled ``Setting Customer Service Standards,''' requires that Federal agencies provide the highest quality service to their customers by identifying needed services and seeking feedback on offered services. The information proposed to be collected under this notice is designed by HUD to garner qualitative feedback from HUD customers in an efficient, timely manner, in accordance with the Administration's commitment to improving service delivery. In accordance with the Executive Order, the term ``customer'' means an individual or entity that is directly served by a department or agency. The term ``qualitative feedback'' refers to information that provides useful insights on perceptions and opinions, but does not constitute statistical surveys that yield quantitative results that can be generalized to the population of the study. The collections to be undertaken under this HUD proposed generic collection will allow for ongoing, collaborative, and actionable communications between HUD and its customers. The collections will also allow feedback to contribute directly to the improvement of HUD products and services, help identify where existing products and services may be lacking in some aspects, and whether there are additional products and services that could be offered by HUD. This notice informs the public that HUD is seeking approval from OMB for the information collection described in Section A. A. Overview of Information Collection Title of Information Collection: Generic Clearance for the Collection of Qualitative Feedback on Proposed New HUD Services or Products. OMB Approval Number: Pending. Type of Request: New. Form Number: No specific form is currently contemplated. Description of the need for the information and proposed use: For HUD to be successful in its mission, input from HUD customers and interested members of the public is essential. Such feedback takes many forms, including the solicitation of public comments through Federal Register notices, but also through surveys directly sent to HUD customers designed to gauge satisfaction with services and products offered by HUD. This generic clearance is designed to elicit input on possible new HUD products or services that may be helpful to HUD customers. An example of these types of services or products are the services offered by the National Resource Network that were initially determined best suited for cities with populations of 40,000 or [[Page 32975]] more, and having, among other criteria, an annual average unemployment rate of 9 percent or more. (See http://nationalresourcenetwork.org/en/solutions/rfa.) A generic collection, such as HUD is proposing through this notice, would allow HUD to survey its customers to determine whether HUD has identified appropriate eligibility criteria for new products and services under consideration, and correctly identified the categories of customers in need of these products or services. The areas of inquiry anticipated to be surveyed would be those seeking information about the specific customer being surveyed, for example, the public housing agency (PHA), State and local government, private housing provider, nonprofit organizations, or other organization participating in HUD programs. Of the category or categories of program participants surveyed, the survey would inquire about: the demographics of the populations the customer serves; the type of HUD subsidized housing that is provided; energy, other utility, technological, or other infrastructure needs of the housing provided; the need for better access to community assets, such as transportation, financial services, educational services (schools, libraries or computer facilities), and sports and exercise facilities; the availability of any federal, other governmental, and local resources to address identified needs if these resources were made available; and any demonstration of community or governmental support to improve the quality of the housing provided. HUD anticipates the survey will solicit basic information regarding the customer and current or anticipated needs for which brief responses will suffice. However, the survey would provide the opportunity for the customer to present additional information pertaining to these topics that customers may choose to note. Respondents (i.e. affected public): PHAs, State and local governments, tribal nations, multifamily housing providers, nonprofit organizations, and other organizations that participate in HUD programs. Estimated Number of Respondents: 1,000. Estimated Number of Responses Annually: 100. Frequency of Response: Once. Average Hours per Response: 1 hour. Total Estimated Burdens: 100 hours. -------------------------------------------------------------------------------------------------------------------------------------------------------- Number of Information collection respondents Frequency of Responses per Burden hour Annual burden Hourly cost Annual cost annually response annum per response hours per response -------------------------------------------------------------------------------------------------------------------------------------------------------- Demographics............................ 1,000 1 100 1 1 0 0 Type of subsidized housing.............. 1,000 1 100 1 1 0 0 Energy, Utility, Technology Needs....... 1,000 1 100 1 1 0 0 Community Assets Needs.................. 1,000 1 100 1 1 0 0 Potential uses of federal and local 1,000 1 100 1 1 0 0 resources.............................. Totals.............................. 1,000 1 100 1 1 0 0 -------------------------------------------------------------------------------------------------------------------------------------------------------- B. Solicitation of Public Comment This notice is soliciting comments from members of the public and affected parties concerning the collection of information described in Section A on the following: (1) Whether the proposed collection of information is necessary for the proper performance of the functions of the agency, including whether the information will have practical utility; (2) The accuracy of the agency's estimate of the burden of the proposed collection of information; (3) Ways to enhance the quality, utility, and clarity of the information to be collected; and (4) Ways to minimize the burden of the collection of information on those who are to respond; including through the use of appropriate automated collection techniques or other forms of information technology, e.g., permitting electronic submission of responses. HUD encourages interested parties to submit comment in response to these questions. Authority: Section 3507 of the Paperwork Reduction Act of 1995, 44 U.S.C. Chapter 35. Dated: June 4, 2015. Camille E. Acevedo, Associate General Counsel for Legislation and Regulations. [FR Doc. 2015-14192 Filed 6-9-15; 8:45 am] BILLING CODE 4210-67-P
![32974 Federal Register / Vol. 80, No. 111 / Wednesday, June 10, 2015 / Notices
information from claimants in order to Dated: June 5, 2015. Service Standards,’’’ requires that
thoroughly examine and resolve tort Christina A. Walsh, Federal agencies provide the highest
claims against the agency. TSA receives TSA Paperwork Reduction Act Officer, Office quality service to their customers by
approximately 834 1 tort claims per of Information Technology. identifying needed services and seeking
month arising from airport screening [FR Doc. 2015–14201 Filed 6–9–15; 8:45 am] feedback on offered services. The
activities and other circumstances, BILLING CODE 9110–05P information proposed to be collected
including motor vehicle accidents and under this notice is designed by HUD to
employee loss. The Federal Tort Claims garner qualitative feedback from HUD
Act (28 U.S.C. 1346(b), 1402(b), 2401(b), DEPARTMENT OF HOUSING AND customers in an efficient, timely
2671–2680) is the authority under URBAN DEVELOPMENT manner, in accordance with the
which the TSA Claims Management Administration’s commitment to
Branch adjudicates tort claims. [Docket No. FR–5830–N–03] improving service delivery.
The data is collected whenever an In accordance with the Executive
individual believes s/he has 60-Day Notice of Submission of Order, the term ‘‘customer’’ means an
experienced property loss or damage, a Proposed Information Collection for individual or entity that is directly
personal injury, or other damages due to HUD Generic Clearance for Collection served by a department or agency. The
the negligent or wrongful act or of Qualitative Feedback on Proposed term ‘‘qualitative feedback’’ refers to
omission of a TSA employee, and New HUD Services or Products information that provides useful
decides to file a Federal tort claim AGENCY: Office of the General Counsel, insights on perceptions and opinions,
against TSA. Submission of a claim is HUD. but does not constitute statistical
entirely voluntary and initiated by ACTION: Notice. surveys that yield quantitative results
individuals. The claimants (or that can be generalized to the
respondents) to this collection are SUMMARY: As part of the Federal population of the study. The collections
typically the traveling public. Currently, government-wide effort to streamline to be undertaken under this HUD
claimants file a claim by submitting to the process of seeking public feedback proposed generic collection will allow
TSA a Standard Form 95 (SF–95), which on service delivery, HUD is submitting for ongoing, collaborative, and
has been approved under OMB control to the Office of Management and Budget actionable communications between
number 1105–0008. Because TSA (OMB), for approval under the HUD and its customers. The collections
requires further clarifying information, Paperwork Reduction Act, a Generic will also allow feedback to contribute
claimants are asked to complete a Clearance for the Collection of directly to the improvement of HUD
Supplemental Information page added Qualitative Feedback on Proposed New products and services, help identify
to the SF–95. These forms have been Services or Products to seek information where existing products and services
approved under OMB control number on new services and products that may may be lacking in some aspects, and
1652–0039. needed by HUD customers. whether there are additional products
Claim instructions and forms are DATES: Comments Due Date: August 10, and services that could be offered by
available through the TSA Web site at 2015. HUD. This notice informs the public
http://www.tsa.gov. Claimants must that HUD is seeking approval from OMB
ADDRESSES: Interested persons are
download these forms and mail or fax for the information collection described
invited to submit comments regarding
them to TSA. On the Supplemental in Section A.
this proposal. Comments should refer to
Information page, claimants are asked to
the proposal by name, or the FR number A. Overview of Information Collection
provide additional claim information
shown above, and should be sent to:
including: (1) Email address, (2) airport, Title of Information Collection:
Colette Pollard, Reports Management
(3) location of incident within the Generic Clearance for the Collection of
Officer, QDAM, Department of Housing
airport, (4) complete travel itinerary, (5) Qualitative Feedback on Proposed New
and Urban Development, 451 7th Street
whether baggage was delayed by airline, HUD Services or Products.
SW., Room 4176, Washington, DC
(6) why they believe TSA was negligent, OMB Approval Number: Pending.
20410–5000; telephone 202–402–3400 Type of Request: New.
(7) whether they used a third-party
(this is not a toll-free number) or email Form Number: No specific form is
baggage service, (8) whether they were
at Colette.Pollard@hud.gov for a copy of currently contemplated.
traveling under military orders, and (9)
the proposed forms or other available Description of the need for the
whether they submitted claims with the
information. Persons with hearing or information and proposed use: For HUD
airlines or insurance companies.
If TSA determines payment is speech impairments may access this to be successful in its mission, input
warranted, TSA sends the claimant a number through TTY by calling the toll- from HUD customers and interested
form requesting: (1) Claimant signature, free Federal Relay Service at (800) 877– members of the public is essential. Such
(2) banking information (routing and 8339. feedback takes many forms, including
account number), and (3) Social FOR FURTHER INFORMATION CONTACT: the solicitation of public comments
Security number (required by the U.S. Colette Pollard, Reports Management through Federal Register notices, but
Treasury for all Government payments Officer, QDAM, Department of Housing also through surveys directly sent to
to the public pursuant to 31 U.S.C. and Urban Development, 451 7th Street HUD customers designed to gauge
3325). SW., Washington, DC 20410; email satisfaction with services and products
Colette Pollard at Colette.Pollard@ offered by HUD. This generic clearance
asabaliauskas on DSK5VPTVN1PROD with NOTICES
Number of Respondents: 10,000.
Estimated Annual Burden Hours: An hud.gov or telephone 202–402–3400. is designed to elicit input on possible
estimated 6,000 hours annually. This is not a toll-free number. Persons new HUD products or services that may
with hearing or speech impairments be helpful to HUD customers. An
1 In the 60 day notice, TSA estimated that it may access this number through TTY by example of these types of services or
received approximately 1,000 tort claims per month calling the toll-free Federal Relay products are the services offered by the
arising from airport screening activities and other Service at (800) 877–8339.
circumstances, including motor vehicle accidents
National Resource Network that were
and employee loss. Based on current data, the SUPPLEMENTARY INFORMATION: Executive initially determined best suited for
number has been adjusted to 834 tort claims. Order 12862, entitled ‘‘Setting Customer cities with populations of 40,000 or
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![Federal Register / Vol. 80, No. 111 / Wednesday, June 10, 2015 / Notices 32975
more, and having, among other criteria, programs. Of the category or categories current or anticipated needs for which
an annual average unemployment rate of program participants surveyed, the brief responses will suffice. However,
of 9 percent or more. (See http:// survey would inquire about: the the survey would provide the
nationalresourcenetwork.org/en/ demographics of the populations the opportunity for the customer to present
solutions/rfa.) customer serves; the type of HUD additional information pertaining to
A generic collection, such as HUD is subsidized housing that is provided; these topics that customers may choose
proposing through this notice, would energy, other utility, technological, or to note.
allow HUD to survey its customers to other infrastructure needs of the Respondents (i.e. affected public):
determine whether HUD has identified housing provided; the need for better PHAs, State and local governments,
appropriate eligibility criteria for new access to community assets, such as tribal nations, multifamily housing
products and services under transportation, financial services, providers, nonprofit organizations, and
consideration, and correctly identified educational services (schools, libraries other organizations that participate in
the categories of customers in need of or computer facilities), and sports and HUD programs.
these products or services. The areas of exercise facilities; the availability of any
inquiry anticipated to be surveyed federal, other governmental, and local Estimated Number of Respondents:
would be those seeking information resources to address identified needs if 1,000.
about the specific customer being these resources were made available; Estimated Number of Responses
surveyed, for example, the public and any demonstration of community or Annually: 100.
housing agency (PHA), State and local governmental support to improve the Frequency of Response: Once.
government, private housing provider, quality of the housing provided. HUD
nonprofit organizations, or other anticipates the survey will solicit basic Average Hours per Response: 1 hour.
organization participating in HUD information regarding the customer and Total Estimated Burdens: 100 hours.
Number of Frequency of Responses Burden hour Annual burden Hourly cost
Information collection respondents Annual cost
response per annum per response hours per response
annually
Demographics .............. 1,000 1 100 1 1 0 0
Type of subsidized
housing ..................... 1,000 1 100 1 1 0 0
Energy, Utility, Tech-
nology Needs ........... 1,000 1 100 1 1 0 0
Community Assets
Needs ....................... 1,000 1 100 1 1 0 0
Potential uses of fed-
eral and local re-
sources ..................... 1,000 1 100 1 1 0 0
Totals .................... 1,000 1 100 1 1 0 0
B. Solicitation of Public Comment Dated: June 4, 2015. Number 1076–0134. This information
Camille E. Acevedo, collection expires September 30, 2015.
This notice is soliciting comments
from members of the public and affected Associate General Counsel for Legislation and DATES: Submit comments on or before
Regulations. August 10, 2015.
parties concerning the collection of
information described in Section A on [FR Doc. 2015–14192 Filed 6–9–15; 8:45 am] ADDRESSES: You may submit comments
the following: BILLING CODE 4210–67–P on the information collection to: Dr. Joe
(1) Whether the proposed collection Herrin, 1951 Constitution Ave., MS–
of information is necessary for the 312–SIB, Washington, DC 20245; Fax:
proper performance of the functions of DEPARTMENT OF THE INTERIOR (202) 208–3271; Email: Joe.Herrin@
the agency, including whether the bie.edu.
information will have practical utility; Bureau of Indian Affairs
FOR FURTHER INFORMATION CONTACT: Dr.
(2) The accuracy of the agency’s [156A2100DD/AAKC001030/ Joe Herrin, phone: (202) 208–7658.
estimate of the burden of the proposed A0A501010.999900 253G]
SUPPLEMENTARY INFORMATION:
collection of information;
(3) Ways to enhance the quality, Renewal of Agency Information I. Abstract
utility, and clarity of the information to Collection for Student Transportation
The BIE is requesting renewal of OMB
be collected; and Form
approval for the Student Transportation
(4) Ways to minimize the burden of AGENCY: Bureau of Indian Affairs, Form. The Student Transportation
the collection of information on those Interior. regulations in 25 CFR part 39, subpart
who are to respond; including through G, contain the program eligibility and
ACTION: Notice of request for comments.
the use of appropriate automated criteria that govern the allocation of
asabaliauskas on DSK5VPTVN1PROD with NOTICES
collection techniques or other forms of SUMMARY: In compliance with the transportation funds. Information
information technology, e.g., permitting Paperwork Reduction Act of 1995, the collected from the schools will be used
electronic submission of responses. Bureau of Indian Education (BIE) is to determine the rate per mile. The
HUD encourages interested parties to seeking comments on the renewal of information collection provides
submit comment in response to these Office of Management and Budget transportation mileage for Bureau-
questions. (OMB) approval for the collection of funded schools, which determines the
Authority: Section 3507 of the Paperwork information for Student Transportation allocation of transportation funds. This
Reduction Act of 1995, 44 U.S.C. Chapter 35. Form, authorized by OMB Control information is collected using a Web-
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Document Created: 2015-12-15 15:16:59
Document Modified: 2015-12-15 15:16:59
| Category | Regulatory Information | |
| Collection | Federal Register | |
| sudoc Class | AE 2.7: GS 4.107: AE 2.106: | |
| Publisher | Office of the Federal Register, National Archives and Records Administration | |
| Section | Notices | |
| Action | Notice. | |
| Contact | Colette Pollard, Reports Management Officer, QDAM, Department of Housing and Urban Development, 451 7th Street SW., Washington, DC 20410; email Colette Pollard at [email protected] or telephone 202-402-3400. This is not a toll- free number. Persons with hearing or speech impairments may access this number through TTY by calling the toll-free Federal Relay Service at (800) 877-8339. | |
| FR Citation | 80 FR 32974 |
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