80 FR 33014 - Request for Comments on the Reinstatement of an OMB Control Number for an Information Collection
DEPARTMENT OF TRANSPORTATION Office of the Secretary
Office of the Secretary Federal Register Volume 80, Issue 111 (June 10, 2015)
Office of the Secretary
Federal Register Volume 80, Issue 111 (June 10, 2015)
| Page Range | 33014-33014 | |
| FR Document | 2015-13990 |
[Federal Register Volume 80, Number 111 (Wednesday, June 10, 2015)] [Notices] [Page 33014] From the Federal Register Online [www.thefederalregister.org] [FR Doc No: 2015-13990] ----------------------------------------------------------------------- DEPARTMENT OF TRANSPORTATION Office of the Secretary [Docket No. DOT-OST-2011-0022] Request for Comments on the Reinstatement of an OMB Control Number for an Information Collection AGENCY: Office of the Secretary, Department of Transportation. ACTION: Notice and request for comments. ----------------------------------------------------------------------- SUMMARY: In compliance with the Paperwork Reduction Act of 1995 (44 U.S.C. 3501 et seq.), this notice announces that the request for reinstatement of an OMB Control Number for the Information Collection Request (ICR) abstracted below is being forwarded to the Office of Management and Budget (OMB) for review and comments. A Federal Register Notice with a 60-day comment period soliciting comments on the following information collection was published on February 6, 2015 (80 FR 6793-4). DATES: Comments must be submitted on or before July 10, 2015. ADDRESSES: Send comments regarding the burden estimate, including suggestions for reducing the burden, to the Office of Management and Budget, Attention: Desk Officer for the Office of the Secretary of Transportation, 725 17th Street NW., Washington, DC 20503. Comments may also be sent via email to OMB at the following address: [email protected]. FOR FURTHER INFORMATION CONTACT: Daeleen Chesley, Office of the Secretary, Office of the Assistant General Counsel for Aviation Enforcement and Proceedings (C-70), Department of Transportation, 1200 New Jersey Ave. SE., Washington, DC 20590, at 202 366-9342 (voice) or [email protected]. SUPPLEMENTARY INFORMATION: Title: On-Line Complaint Form for Service-Related Issues in Air Transportation. OMB Control Number: 2105-0568. Type of Request: Request to reinstate OMB control number 2105-0568. Abstract: The Department of Transportation's (Department) Office of the Assistant General Counsel for Aviation Enforcement and Proceedings (Enforcement Office) has broad authority under 49 U.S.C., subtitle VII, to investigate and enforce consumer protection and civil rights laws and regulations related to air transportation. The Enforcement Office, including its Aviation Consumer Protection Division (ACPD), monitors compliance with and investigates violations of the Department's aviation economic, consumer protection, and civil rights requirements. Among other things, the office is responsible for receiving and investigating service-related consumer complaints filed against airlines and other travel-related companies. Once received, the complaints are reviewed by the office to determine the extent to which carriers are in compliance with federal aviation consumer protection and civil rights laws and what, if any, action should be taken. The key reason for this request is to enable consumers to continue to file their complaints (or comments) to the Department using an on- line form, whether using their personal computer or their mobile device. If the information collection form is not available, the Department may receive fewer complaints from consumers. The lack of information could inhibit the Departments' ability to improve airline consumer satisfaction, effectively investigate individual complaints against an airline or other travel-related companies that have an air travel component, and/or determine patterns and practices that may develop in violation of our rules. The information collection also furthers the objectives of 49 U.S.C. 41712, 40101, 40127, 41702, and 41705 to protect consumers from unfair or deceptive practices, to protect the civil rights of air travelers, and to ensure safe and adequate service in air transportation. Filing a complaint using a web-based form is voluntary and minimizes the burden on the public. Consumers can also choose to file a complaint with the Department by sending a letter using regular mail or by phone message. The type of information requested on the on-line form includes complainant's name, address, home and/or daytime phone number (including area code) and email address, name of the airline or company about which she/he is complaining, flight date, flight number, and origin and destination cities of complainant's trip. A consumer may also use the form to give a description of a specific problem or to ask for air-travel related information from the ACPD. The Department has limited its informational request to only that information necessary to meet its program and administrative monitoring and enforcement requirements. On February 6, 2015, the Department published a 60-day notice in the Federal Register (80 FR 6793-4) asking for comments on whether this collection of information is necessary for the proper performance of the functions of the Department. We received one comment in the docket from a commenter who supported the Department collecting the information. Respondents: Consumers that Choose to File an On-Line Complaint with the Aviation Consumer Protection Division. Estimated Number of Respondents: 14,479 (based on CY 2014 data). Frequency: 1 submission per year. Estimated Burden per Response: 15 minutes. Estimated Total Burden on Respondents: 3,620 hours. Public Comments are invited on: Whether the proposed collection of information is necessary for the proper performance of the functions of the Department, including whether the information will have practical utility; the accuracy of the Department's estimate of the burden of the proposed information collection; ways to enhance the quality, utility and clarity of the information to be collected; and ways to minimize the burden of the collection of information on respondents without reducing the quality of the collection of information, including the use of automated collection techniques or other forms of information technology. Authority: The Paperwork Reduction Act of 1995; 44 U.S.C. chapter 35, as amended; and 49 CFR 1:48. Issued in Washington, DC on May 28, 2015. Patricia Lawton, DOT Paperwork Reduction Act Clearance Officer, Office of the Secretary. [FR Doc. 2015-13990 Filed 6-9-15; 8:45 am] BILLING CODE 4910-9X-P
![33014 Federal Register / Vol. 80, No. 111 / Wednesday, June 10, 2015 / Notices
for the proper performance of the Proceedings (C–70), Department of Department by sending a letter using
functions of the Department, including Transportation, 1200 New Jersey Ave. regular mail or by phone message. The
whether the information will have SE., Washington, DC 20590, at type of information requested on the on-
practical utility; the accuracy of the 202 366–9342 (voice) or line form includes complainant’s name,
Department’s estimates of the burden of Daeleen.Chesley@dot.gov. address, home and/or daytime phone
the proposed information collections; SUPPLEMENTARY INFORMATION: number (including area code) and email
ways to enhance the quality, utility, and Title: On-Line Complaint Form for address, name of the airline or company
clarity of the information to be Service-Related Issues in Air about which she/he is complaining,
collected; and ways to minimize the Transportation. flight date, flight number, and origin
burden of the collections of information OMB Control Number: 2105–0568. and destination cities of complainant’s
on respondents, including the use of Type of Request: Request to reinstate trip. A consumer may also use the form
automated collection techniques or OMB control number 2105–0568. to give a description of a specific
other forms of information technology. Abstract: The Department of problem or to ask for air-travel related
A comment to OMB is best assured of Transportation’s (Department) Office of information from the ACPD. The
having its full effect if OMB receives it the Assistant General Counsel for Department has limited its
within 30 days of publication of this Aviation Enforcement and Proceedings informational request to only that
notice in the Federal Register. (Enforcement Office) has broad information necessary to meet its
Authority: 44 U.S.C. 3501–3520. authority under 49 U.S.C., subtitle VII, program and administrative monitoring
to investigate and enforce consumer and enforcement requirements.
Rebecca Pennington,
protection and civil rights laws and On February 6, 2015, the Department
Chief Financial Officer. regulations related to air transportation. published a 60-day notice in the Federal
[FR Doc. 2015–14161 Filed 6–9–15; 8:45 am] The Enforcement Office, including its Register (80 FR 6793–4) asking for
BILLING CODE 4910–06–P Aviation Consumer Protection Division comments on whether this collection of
(ACPD), monitors compliance with and information is necessary for the proper
investigates violations of the performance of the functions of the
DEPARTMENT OF TRANSPORTATION Department’s aviation economic, Department. We received one comment
Office of the Secretary consumer protection, and civil rights in the docket from a commenter who
[Docket No. DOT–OST–2011–0022] requirements. supported the Department collecting the
Among other things, the office is information.
Request for Comments on the responsible for receiving and Respondents: Consumers that Choose
Reinstatement of an OMB Control investigating service-related consumer to File an On-Line Complaint with the
Number for an Information Collection complaints filed against airlines and Aviation Consumer Protection Division.
other travel-related companies. Once
AGENCY: Office of the Secretary, Estimated Number of Respondents:
received, the complaints are reviewed
Department of Transportation. 14,479 (based on CY 2014 data).
by the office to determine the extent to
ACTION: Notice and request for which carriers are in compliance with Frequency: 1 submission per year.
comments. federal aviation consumer protection Estimated Burden per Response: 15
and civil rights laws and what, if any, minutes.
SUMMARY: In compliance with the
Paperwork Reduction Act of 1995 (44 action should be taken. Estimated Total Burden on
U.S.C. 3501 et seq.), this notice The key reason for this request is to Respondents: 3,620 hours.
announces that the request for enable consumers to continue to file Public Comments are invited on:
reinstatement of an OMB Control their complaints (or comments) to the Whether the proposed collection of
Number for the Information Collection Department using an on-line form, information is necessary for the proper
Request (ICR) abstracted below is being whether using their personal computer performance of the functions of the
forwarded to the Office of Management or their mobile device. If the Department, including whether the
and Budget (OMB) for review and information collection form is not information will have practical utility;
comments. A Federal Register Notice available, the Department may receive the accuracy of the Department’s
with a 60-day comment period soliciting fewer complaints from consumers. The estimate of the burden of the proposed
comments on the following information lack of information could inhibit the information collection; ways to enhance
collection was published on February 6, Departments’ ability to improve airline the quality, utility and clarity of the
2015 (80 FR 6793–4). consumer satisfaction, effectively information to be collected; and ways to
investigate individual complaints minimize the burden of the collection of
DATES: Comments must be submitted on
against an airline or other travel-related information on respondents without
or before July 10, 2015. companies that have an air travel
ADDRESSES: Send comments regarding
reducing the quality of the collection of
component, and/or determine patterns information, including the use of
the burden estimate, including and practices that may develop in
suggestions for reducing the burden, to automated collection techniques or
violation of our rules. The information other forms of information technology.
the Office of Management and Budget, collection also furthers the objectives of
Attention: Desk Officer for the Office of 49 U.S.C. 41712, 40101, 40127, 41702, Authority: The Paperwork Reduction Act
the Secretary of Transportation, 725 and 41705 to protect consumers from of 1995; 44 U.S.C. chapter 35, as amended;
asabaliauskas on DSK5VPTVN1PROD with NOTICES
17th Street NW., Washington, DC 20503. and 49 CFR 1:48.
unfair or deceptive practices, to protect
Comments may also be sent via email to the civil rights of air travelers, and to Issued in Washington, DC on May 28,
OMB at the following address: ensure safe and adequate service in air 2015.
oira_submissions@omb.eop.gov. transportation. Patricia Lawton,
FOR FURTHER INFORMATION CONTACT: Filing a complaint using a web-based DOT Paperwork Reduction Act Clearance
Daeleen Chesley, Office of the Secretary, form is voluntary and minimizes the Officer, Office of the Secretary.
Office of the Assistant General Counsel burden on the public. Consumers can [FR Doc. 2015–13990 Filed 6–9–15; 8:45 am]
for Aviation Enforcement and also choose to file a complaint with the BILLING CODE 4910–9X–P
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Document Created: 2015-12-15 15:17:36
Document Modified: 2015-12-15 15:17:36
| Category | Regulatory Information | |
| Collection | Federal Register | |
| sudoc Class | AE 2.7: GS 4.107: AE 2.106: | |
| Publisher | Office of the Federal Register, National Archives and Records Administration | |
| Section | Notices | |
| Action | Notice and request for comments. | |
| Dates | Comments must be submitted on or before July 10, 2015. | |
| Contact | Daeleen Chesley, Office of the Secretary, Office of the Assistant General Counsel for Aviation Enforcement and Proceedings (C-70), Department of Transportation, 1200 New Jersey Ave. SE., Washington, DC 20590, at 202 366-9342 (voice) or [email protected] | |
| FR Citation | 80 FR 33014 |
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