80 FR 37010 - Agency Information Collection Activities: Renewal; Comment Request; OMB ID 1090-0011-DOI Generic Clearance for the Collection of Qualitative Feedback on Agency Service Delivery

DEPARTMENT OF THE INTERIOR
Office of the Secretary

Federal Register Volume 80, Issue 124 (June 29, 2015)

As part of a Federal Government-wide effort to streamline the process to seek feedback from the public on service delivery, the U.S. Department of the Interior has submitted a Generic Information Collection Request (Generic ICR): ``DOI Generic Clearance for the Collection of Qualitative Feedback on Agency Service Delivery'' to OMB for approval under the Paperwork Reduction Act (PRA) (44 U.S.C. 3501 et. seq.).

[Federal Register Volume 80, Number 124 (Monday, June 29, 2015)]
[Notices]
[Page 37010]
From the Federal Register Online  [www.thefederalregister.org]
[FR Doc No: 2015-15827]


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DEPARTMENT OF THE INTERIOR

Office of the Secretary

[156D0102DM DLSN00000.000000 DS61200000 DX61201]


Agency Information Collection Activities: Renewal; Comment 
Request; OMB ID 1090-0011--DOI Generic Clearance for the Collection of 
Qualitative Feedback on Agency Service Delivery

AGENCY: Department of the Interior.

ACTION: 30-Day notice of submission of information collection to the 
Office of Management and Budget and request for public comments.

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SUMMARY: As part of a Federal Government-wide effort to streamline the 
process to seek feedback from the public on service delivery, the U.S. 
Department of the Interior has submitted a Generic Information 
Collection Request (Generic ICR): ``DOI Generic Clearance for the 
Collection of Qualitative Feedback on Agency Service Delivery'' to OMB 
for approval under the Paperwork Reduction Act (PRA) (44 U.S.C. 3501 
et. seq.).

DATES: Comments must be submitted by July 29, 2015.

ADDRESSES: Written comments may be submitted to the Desk Officer for 
the Department of the Interior (OMB control #1090-0011) at the Office 
of Management and Budget (OMB) via email to [email protected] 
or via facsimile (202) 395-5806. Please also send a copy of your 
comments to Don Bieniewicz at DOI via email at 
[email protected] or via facsimile (202) 208-4867. 
Reference ``DOI Generic Clearance for the Collection of Qualitative 
Feedback on Agency Service Delivery'' in your email subject line. 
Include your name and return address in your email message and mark 
your message for return receipt.

FOR FURTHER INFORMATION CONTACT: Don Bieniewicz (202) 208-4915. You may 
also review the generic ICR online at http://www.reginfo.gov/public/do/PRAMain. Follow the instructions to review Department of the Interior 
collections under review by OMB.

SUPPLEMENTARY INFORMATION: 

I. Abstract

    The information collection activity will garner qualitative 
customer and stakeholder feedback in an efficient, timely manner, in 
accordance with the Administration's commitment to improving service 
delivery. By qualitative feedback we mean information that provides 
useful insights on perceptions and opinions, but are not statistical 
surveys that yield quantitative results that can be generalized to the 
population of study. This feedback will provide insights into customer 
or stakeholder perceptions, experiences and expectations, provide an 
early warning of issues with service, or focus attention on areas where 
communication, training or changes in operations might improve delivery 
of products or services. These collections will allow for ongoing, 
collaborative and actionable communications between the Agency and its 
customers and stakeholders. It will also allow feedback to contribute 
directly to the improvement of program management.
    Feedback collected under this generic clearance will provide useful 
information, but it will not yield data that can be generalized to the 
overall population. This type of generic clearance for qualitative 
information will not be used for quantitative information collections 
that are designed to yield reliably actionable results, such as 
monitoring trends over time or documenting program performance. Such 
data uses require more rigorous designs that address: The target 
population to which generalizations will be made, the sampling frame, 
the sample design (including stratification and clustering), the 
precision requirements or power calculations that justify the proposed 
sample size, the expected response rate, methods for assessing 
potential non-response bias, the protocols for data collection, and any 
testing procedures that were or will be undertaken prior fielding the 
study. Depending on the degree of influence the results are likely to 
have, such collections may still be eligible for submission for other 
generic mechanisms that are designed to yield quantitative results.

II. Data

    Title: DOI Generic Clearance for the Collection of Qualitative 
Feedback on Agency Service Delivery.
    OMB Control Number: 1090-0011.
    Type of Review: Information Collection Renewal.
    Affected Public: Individuals and Households, Businesses and 
Organizations, State, Local or Tribal Government.
    Expected Annual Number of Activities: 100.
    Annual Respondents: 11,000 for surveys, 6,000 for comment cards, 
500 for focus groups.
    Frequency of Response: Once per request.
    Annual Responses: 11,000 for surveys, 6,000 for comment cards, 500 
for focus groups.
    Estimated Average Time per Response: 15 minutes for surveys, 2 
minutes for comment cards, 2 hours for focus groups.
    Estimated Total Annual Burden Hours: 3,950.

III. Request for Comments

    No comments were received in response to the 60-day notice 
published in the Federal Register on March 18, 2015 (80 FR 14158). We 
again request public comments on this proposed information collection. 
Your comments should address: (a) The necessity of the information 
collection for the proper performance of the agency, including whether 
the information will have practical utility; (b) the accuracy of our 
estimate of the burden; (c) ways we could enhance the quality, utility, 
and clarity of the information to be collected; and (d) ways we could 
minimize the burden of the collection on the respondents, such as 
through the use of automated collection techniques or other information 
technology.
    A federal agency may not conduct or sponsor, and a person is not 
required to respond to, a collection of information unless it displays 
a currently valid Office of Management and Budget control number.

    Dated: June 23, 2015.
Benjamin Simon,
Assistant Director, Office of Policy Analysis, U.S. Department of the 
Interior.
[FR Doc. 2015-15827 Filed 6-26-15; 8:45 am]
 BILLING CODE 4334-63-P