80 FR 51350 - Agency Information Collection Activities: Information Collection Renewal; Submission for OMB Review; Customer Complaint Form

DEPARTMENT OF THE TREASURY
Office of the Comptroller of the Currency

Federal Register Volume 80, Issue 163 (August 24, 2015)

Page Range		51350-51351
FR Document		2015-20762

The OCC, as part of its continuing effort to reduce paperwork and respondent burden, invites the general public and other Federal agencies to take this opportunity to comment on a continuing information collection, as required by the Paperwork Reduction Act of 1995 (PRA). In accordance with the requirements of the PRA, the OCC may not conduct or sponsor, and the respondent is not required to respond to, an information collection unless it displays a currently valid Office of Management and Budget (OMB) control number. Currently, the OCC is soliciting comment concerning the renewal of an existing collection titled ``Customer Complaint Form.'' The OCC also is giving notice that it has sent the rule to OMB for review.

Federal Register, Volume 80 Issue 163 (Monday, August 24, 2015)

[Federal Register Volume 80, Number 163 (Monday, August 24, 2015)]
[Notices]
[Pages 51350-51351]
From the Federal Register Online  [www.thefederalregister.org]
[FR Doc No: 2015-20762]


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DEPARTMENT OF THE TREASURY

Office of the Comptroller of the Currency


Agency Information Collection Activities: Information Collection 
Renewal; Submission for OMB Review; Customer Complaint Form

AGENCY: Office of the Comptroller of the Currency (OCC), Treasury.

ACTION: Notice and request for comment.

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SUMMARY: The OCC, as part of its continuing effort to reduce paperwork 
and respondent burden, invites the general public and other Federal 
agencies to take this opportunity to comment on a continuing 
information collection, as required by the Paperwork Reduction Act of 
1995 (PRA).
    In accordance with the requirements of the PRA, the OCC may not 
conduct or sponsor, and the respondent is not required to respond to, 
an information collection unless it displays a currently valid Office 
of Management and Budget (OMB) control number. Currently, the OCC is 
soliciting comment concerning the renewal of an existing collection 
titled ``Customer Complaint Form.'' The OCC also is giving notice that 
it has sent the rule to OMB for review.

DATES: You should submit written comments by September 23, 2015.

ADDRESSES: Because paper mail in the Washington, DC area and at the OCC 
is subject to delay, commenters are encouraged to submit comments by 
email, if possible. Comments may be sent to: Legislative and Regulatory 
Activities Division, Office of the Comptroller of the Currency, 
Attention: 1557-0232, 400 7th Street SW., Suite 3E-218, Mail Stop 9W-
11, Washington, DC 20219. In addition, comments may be sent by fax to 
(571) 465-4326 or by electronic mail to [email protected]. You may 
personally inspect and photocopy comments at the OCC, 400 7th Street 
SW., Washington, DC 20219. For security reasons, the OCC requires that 
visitors make an appointment to inspect comments. You may do so by 
calling (202) 649-6700. Upon arrival, visitors will be required to 
present valid government-issued photo identification and submit to 
security screening in order to inspect and photocopy comments.
    All comments received, including attachments and other supporting 
materials, are part of the public record and subject to public 
disclosure. Do not include any information in your comment or 
supporting materials that you consider confidential or inappropriate 
for public disclosure.

FOR FURTHER INFORMATION CONTACT: Shaquita Merritt, OCC Clearance 
Officer, (202) 649-5490, for persons who are deaf or hard of hearing, 
TTY, (202) 649-5597, Legislative and Regulatory Activities Division, 
Office of the Comptroller of the Currency, 400 7th Street SW., 
Washington, DC 20219.

SUPPLEMENTARY INFORMATION: The OCC is requesting that OMB extend its 
approval of the following collection:
    Title: Customer Complaint Form.
    OMB Control No.: 1557-0232.
    Description: The customer complaint form was developed as a 
courtesy for customers who contact the OCC's Customer Assistance Group 
(CAG) and wish to file a formal written complaint.

[[Page 51351]]

The form offers a template for national bank and Federal savings 
association customers to use to focus their issues and identify the 
information necessary to provide a complete picture of their concerns. 
Use of the form is entirely voluntary; however, use of the form helps 
to avoid the processing delays associated with incomplete complaints 
and allows CAG to process complaints more efficiently.
    CAG uses the information included in a completed form to create a 
record of the customer's contact, capture information that can be used 
to resolve the customer's issues, and provide a database of information 
that is incorporated into the OCC's supervisory process.
    Type of Review: Regular.
    Affected Public: Businesses or other for-profit.
    Number of Respondents: 18,000.
    Total Annual Responses: 18,000.
    Frequency of Response: On occasion.
    Total Annual Burden Hours: 1,494.
    The OCC issued a notice concerning this collection for 60-days of 
comment on May 11, 2015, 80 FR 26989. No comments were received. 
Comments continue to be invited on:
    (a) Whether the collection of information is necessary for the 
proper performance of the functions of the OCC, including whether the 
information shall have practical utility;
    (b) The accuracy of the OCC's estimate of the burden of the 
collection of information;
    (c) Ways to enhance the quality, utility, and clarity of the 
information to be collected;
    (d) Ways to minimize the burden of the collection on respondents, 
including through the use of automated collection techniques or other 
forms of information technology; and
    (e) Estimates of capital or start-up costs and costs of operation, 
maintenance, and purchase of services to provide information.

    Dated: August 18, 2015.
Mary H. Gottlieb,
Regulatory Specialist, Legislative & Regulatory Activities Division.
[FR Doc. 2015-20762 Filed 8-21-15; 8:45 am]
BILLING CODE 4810-33-P

51350 Federal Register / Vol. 80, No. 163 / Monday, August 24, 2015 / Notices

years. Ms. Pope and her company Pope d/b/a Eastgate Laboratories. This comment on a continuing information
provided Medical Review Officer PIE prohibits all DOT-regulated collection, as required by the Paperwork
services to DOT-regulated trucking employers and service agents from Reduction Act of 1995 (PRA).
companies when Ms. Pope was not utilizing Elizabeth ‘‘Betsy’’ Pope d/b/a In accordance with the requirements
qualified to act as a Medical Review Eastgate Laboratories for drug and of the PRA, the OCC may not conduct
Officer. This Federal Register serves as alcohol testing services in any capacity or sponsor, and the respondent is not
notice to the public that DOT-regulated for a period of 5 years. A full copy of required to respond to, an information
employers or their service agents must the Department’s Decision and Order collection unless it displays a currently
stop using the services of Elizabeth can be found at http://www.dot.gov/ valid Office of Management and Budget
‘‘Betsy’’ Pope d/b/a Eastgate Laboratory odapc. (OMB) control number. Currently, the
Testing for administering their DOT- In accordance with the terms of the OCC is soliciting comment concerning
regulated drug and/or alcohol testing Department’s Decision and Order and the renewal of an existing collection
programs. per 49 CFR 40.403(a), Elizabeth ‘‘Betsy’’ titled ‘‘Customer Complaint Form.’’ The
DATES: The effective date of the Public
Pope d/b/a Eastgate Laboratories is OCC also is giving notice that it has sent
Interest Exclusion is August 18, 2015 required to directly notify each of the the rule to OMB for review.
and it will remain in effect until August affected DOT-regulated employer clients DATES: You should submit written
18, 2020. in writing about the issuance, scope, comments by September 23, 2015.
duration, and effect of the PIE. The ADDRESSES: Because paper mail in the
FOR FURTHER INFORMATION CONTACT:
Department is notifying employers and Washington, DC area and at the OCC is
Patrice M. Kelly, Acting Director, U.S.
the public about this PIE by publishing subject to delay, commenters are
Department of Transportation, Office of
it in a ‘‘List of Excluded Drug and encouraged to submit comments by
Drug and Alcohol Policy and
Alcohol Service Agents’’ on its Web site email, if possible. Comments may be
Compliance, 1200 New Jersey Avenue
at http://www.dot.gov/odapc/ and will sent to: Legislative and Regulatory
SE., Washington, DC 20590; (202) 366–
make the list available upon request. As Activities Division, Office of the
3784 (voice), (202) 366–3897 (fax), or
required by 49 CFR 40.401(d), the Comptroller of the Currency, Attention:
patrice.kelly@dot.gov.
Department is publishing this Federal 1557–0232, 400 7th Street SW., Suite
SUPPLEMENTARY INFORMATION: Register notice to inform the public that 3E–218, Mail Stop 9W–11, Washington,
Background Elizabeth ‘‘Betsy’’ Pope d/b/a Eastgate DC 20219. In addition, comments may
Laboratories is subject to a PIE for 5 be sent by fax to (571) 465–4326 or by
In accordance with the provisions of
years. After August 18, 2020, Elizabeth electronic mail to prainfo@occ.treas.gov.
the Department’s regulation at 49 CFR
‘‘Betsy’’ Pope d/b/a Eastgate You may personally inspect and
part 40 (Part 40), Subpart R, Public
Laboratories, will be removed from the photocopy comments at the OCC, 400
Interest Exclusions (PIE), the Federal
list and the public will be notified of 7th Street SW., Washington, DC 20219.
Motor Carrier Safety Administration
that removal, also in accordance with 49 For security reasons, the OCC requires
(FMCSA) issued a Notice of Proposed
CFR 40.401(d). that visitors make an appointment to
Exclusion to Ms. Pope on January 20,
Any DOT-regulated employer who inspect comments. You may do so by
2015. FMCSA recommended the PIE
uses the services of Elizabeth ‘‘Betsy’’ calling (202) 649–6700. Upon arrival,
based upon a criminal conviction that
Pope d/b/a Eastgate Laboratories visitors will be required to present valid
resulted from the fraudulent Medical
between August 18, 2015 and August government-issued photo identification
Review Officer (MRO) services Ms. Pope
18, 2020 may be subject to a civil and submit to security screening in
was providing to a DOT-regulated
penalty for violation of Part 40. order to inspect and photocopy
trucking company through her
company, Eastgate Laboratory Testing. Dated: This 18th Day of August, 2015, at comments.
The grand jury had charged that from Washington, DC. All comments received, including
approximately January 2006 through Patrice M. Kelly, attachments and other supporting
approximately March 2012, Ms. Pope Acting Director, Office of Drug and Alcohol materials, are part of the public record
provided drug test results without using Policy Compliance. and subject to public disclosure. Do not
a qualified MRO, as required by the [FR Doc. 2015–20842 Filed 8–21–15; 8:45 am] include any information in your
DOT regulations. Ms. Pope, who was BILLING CODE 4910–9X–P comment or supporting materials that
not a licensed physician (a Doctor of you consider confidential or
Medicine or Osteopathy), and therefore inappropriate for public disclosure.
not qualified to act as an MRO, used the DEPARTMENT OF THE TREASURY FOR FURTHER INFORMATION CONTACT:
signature of an MRO to certify results, Shaquita Merritt, OCC Clearance
while the MRO had not worked for her Office of the Comptroller of the Officer, (202) 649–5490, for persons
company since June 2005. Specifically, Currency who are deaf or hard of hearing, TTY,
the NOPE cited a guilty plea that Ms. (202) 649–5597, Legislative and
Agency Information Collection Regulatory Activities Division, Office of
Pope entered in the United States
Activities: Information Collection the Comptroller of the Currency, 400 7th
District Court for the Western District of
Renewal; Submission for OMB Review; Street SW., Washington, DC 20219.
Pennsylvania and the resulting
Customer Complaint Form
December 10, 2014 ‘‘conviction for mail SUPPLEMENTARY INFORMATION: The OCC
fraud relating to [Ms. Pope’s] forgery of AGENCY: Office of the Comptroller of the is requesting that OMB extend its
a medical review officer’s signature on Currency (OCC), Treasury. approval of the following collection:
tkelley on DSK3SPTVN1PROD with NOTICES

commercial motor vehicle operator drug ACTION: Notice and request for comment. Title: Customer Complaint Form.
tests.’’ OMB Control No.: 1557–0232.
SUMMARY: The OCC, as part of its Description: The customer complaint
Public Interest Exclusion Decision and continuing effort to reduce paperwork form was developed as a courtesy for
Order and respondent burden, invites the customers who contact the OCC’s
On August 18, 2015, the Department general public and other Federal Customer Assistance Group (CAG) and
issued a PIE against Elizabeth ‘‘Betsy’’ agencies to take this opportunity to wish to file a formal written complaint.

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Federal Register / Vol. 80, No. 163 / Monday, August 24, 2015 / Notices 51351

The form offers a template for national SUMMARY: The U.S. Department of the narcotics trafficking activities of a
bank and Federal savings association Treasury’s Office of Foreign Assets person designated pursuant to the
customers to use to focus their issues Control (OFAC) is publishing the names Kingpin Act; (2) owned, controlled, or
and identify the information necessary of six individuals and fifteen entities directed by, or acting for or on behalf of,
to provide a complete picture of their whose property and interests in a person designated pursuant to the
concerns. Use of the form is entirely property have been blocked pursuant to Kingpin Act; or (3) playing a significant
voluntary; however, use of the form the Foreign Narcotics Kingpin role in international narcotics
helps to avoid the processing delays Designation Act (Kingpin Act) (21 trafficking.
associated with incomplete complaints U.S.C. 1901–1908, 8 U.S.C. 1182). On August 19, 2015, the Acting
and allows CAG to process complaints DATES: The designation by the Acting Director of OFAC designated the
more efficiently. Director of OFAC of the six individuals following six individuals and 15 entities
CAG uses the information included in and 15 entities identified in this notice whose property and interests in
a completed form to create a record of pursuant to section 805(b) of the property are blocked pursuant to section
the customer’s contact, capture Kingpin Act are effective on August 19, 805(b) of the Kingpin Act.
information that can be used to resolve 2015. Individuals:
the customer’s issues, and provide a FOR FURTHER INFORMATION CONTACT:
database of information that is 1. AMARAL AREVALO, Wendy
Assistant Director, Sanctions Dalaithy, Asuncion 747 Inter 301,
incorporated into the OCC’s supervisory Compliance & Evaluation, Office of
process. Guadalajara, Jalisco 44660, Mexico;
Foreign Assets Control, U.S. Department Calle 16 de Septiembre No. 21, Gral
Type of Review: Regular.
Affected Public: Businesses or other of the Treasury, Washington, DC 20220, Manuel Avila Camacho, Naucalpan,
for-profit. Tel: (202) 622–2490. Estado de Mexico 53910, Mexico;
Number of Respondents: 18,000. SUPPLEMENTARY INFORMATION: DOB 11 Jul 1980; POB Guadalajara,
Total Annual Responses: 18,000. Jalisco, Mexico; R.F.C.
Electronic and Facsimile Availability
Frequency of Response: On occasion. AAAW800711FN9 (Mexico); C.U.R.P.
Total Annual Burden Hours: 1,494. This document and additional AAAW800711MJCMRN05 (Mexico)
The OCC issued a notice concerning information concerning OFAC are (individual) [SDNTK] (Linked To: HD
this collection for 60-days of comment available on OFAC’s Web site at COLLECTION, S.A. DE C.V.; Linked
on May 11, 2015, 80 FR 26989. No http://www.treasury.gov/ofac or via To: HOTELITO DESCONOCIDO;
comments were received. Comments facsimile through a 24-hour fax-on- Linked To: W&G ARQUITECTOS,
continue to be invited on: demand service at (202) 622–0077. S.A. DE C.V.). Designated for
(a) Whether the collection of materially assisting in, or providing
information is necessary for the proper Background
support for or to, or providing goods
performance of the functions of the The Kingpin Act became law on or services in support of, the
OCC, including whether the information December 3, 1999. The Kingpin Act international narcotics trafficking
shall have practical utility; establishes a program targeting the activities of the LOS CUINIS DRUG
(b) The accuracy of the OCC’s activities of significant foreign narcotics TRAFFICKING ORGANIZATION and/
estimate of the burden of the collection traffickers and their organizations on a or acting for or on behalf of the LOS
of information; worldwide basis. It provides a statutory CUINIS DRUG TRAFFICKING
(c) Ways to enhance the quality, framework for the imposition of ORGANIZATION and therefore meets
utility, and clarity of the information to sanctions against significant foreign the statutory criteria for designation
be collected; narcotics traffickers and their as a Specially Designated Narcotics
(d) Ways to minimize the burden of organizations on a worldwide basis, Trafficker (SDNT) pursuant to
the collection on respondents, including with the objective of denying their sections 805(b)(2) and/or (3) of the
through the use of automated collection businesses and agents access to the U.S. Kingpin Act, 21 U.S.C. 1904(b)(2)
techniques or other forms of information financial system and the benefits of and/or (3).
technology; and trade and transactions involving U.S. 2. CAMACHO CAZARES, Jeniffer
(e) Estimates of capital or start-up companies and individuals. Beaney (a.k.a. CAMACHO CAZARES,
costs and costs of operation, The Kingpin Act blocks all property Jennifer Beaney; a.k.a. CAMACHO
maintenance, and purchase of services and interests in property, subject to U.S. CAZAREZ, Jeniffer Beaney), Sendero
to provide information. jurisdiction, owned or controlled by De Los Olmos 110, Zapopan, Jalisco
Dated: August 18, 2015. significant foreign narcotics traffickers 45129, Mexico; 4850 ch de la Cote-
Mary H. Gottlieb, as identified by the President. In Saint-Luc, Montreal, Quebec H3W
Regulatory Specialist, Legislative & addition, the Secretary of the Treasury, 2H2, Canada; DOB 01 Feb 1979; POB
Regulatory Activities Division. in consultation with the Attorney Ahome, Sinaloa, Mexico; C.U.R.P.
[FR Doc. 2015–20762 Filed 8–21–15; 8:45 am] General, the Director of the Central CACJ790201MSLMZN03 (Mexico)
BILLING CODE 4810–33–P
Intelligence Agency, the Director of the (individual) [SDNTK] (Linked To: AG
Federal Bureau of Investigation, the & CARLON, S.A. DE C.V.; Linked To:
Administrator of the Drug Enforcement GRUPO DIJEMA, S.A. DE C.V.).
DEPARTMENT OF THE TREASURY Administration, the Secretary of Designated for materially assisting in,
Defense, the Secretary of State, and the or providing support for or to, or
Office of Foreign Assets Control Secretary of Homeland Security, may providing goods or services in support
tkelley on DSK3SPTVN1PROD with NOTICES

designate and block the property and of, the international narcotics
Additional Designations, Foreign interests in property, subject to U.S. trafficking activities of Abigael
Narcotics Kingpin Designation Act jurisdiction, of persons who are found GONZALEZ VALENCIA and/or acting
AGENCY: Office of Foreign Assets to be: (1) Materially assisting in, or for or on behalf of Abigael
Control, Treasury. providing financial or technological GONZALEZ VALENCIA and therefore
support for or to, or providing goods or meets the statutory criteria for
ACTION: Notice.
services in support of, the international designation as a SDNT pursuant to

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Document Created: 2015-12-15 10:55:17
Document Modified: 2015-12-15 10:55:17

Category		Regulatory Information
Collection		Federal Register
sudoc Class		AE 2.7: GS 4.107: AE 2.106:
Publisher		Office of the Federal Register, National Archives and Records Administration
Section		Notices
Action		Notice and request for comment.
Dates		You should submit written comments by September 23, 2015.
Contact		Shaquita Merritt, OCC Clearance Officer, (202) 649-5490, for persons who are deaf or hard of hearing, TTY, (202) 649-5597, Legislative and Regulatory Activities Division, Office of the Comptroller of the Currency, 400 7th Street SW., Washington, DC 20219.
FR Citation		80 FR 51350

80 FR 51350 - Agency Information Collection Activities: Information Collection Renewal; Submission for OMB Review; Customer Complaint Form

DEPARTMENT OF THE TREASURYOffice of the Comptroller of the Currency

Federal Register Volume 80, Issue 163 (August 24, 2015)

DEPARTMENT OF THE TREASURY
Office of the Comptroller of the Currency