80 FR 57235 - Agency Information Collection Activities: Proposed Collection; Comment Request; Generic Clearance for the Collection of Qualitative Feedback on Agency Service Delivery

NATIONAL FOUNDATION ON THE ARTS AND THE HUMANITIES
National Endowment for the Humanities

Federal Register Volume 80, Issue 183 (September 22, 2015)

As part of a Federal Government-wide effort to streamline the process to seek feedback from the public on service delivery, the National Endowment for the Humanities (NEH) has submitted a Generic Information Collection Request (Generic ICR): ``Generic Clearance for the Collection of Qualitative Feedback on Agency Service Delivery'' to the Office of Management and Budget (OMB) for approval under the Paperwork Reduction Act (PRA) (44 U.S.C. 3501 et. seq.).

[Federal Register Volume 80, Number 183 (Tuesday, September 22, 2015)]
[Notices]
[Pages 57235-57236]
From the Federal Register Online  [www.thefederalregister.org]
[FR Doc No: 2015-24091]


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NATIONAL FOUNDATION ON THE ARTS AND THE HUMANITIES

National Endowment for the Humanities


Agency Information Collection Activities: Proposed Collection; 
Comment Request; Generic Clearance for the Collection of Qualitative 
Feedback on Agency Service Delivery

AGENCY: National Endowment for the Humanities, National Foundation on 
the Arts and the Humanities.

ACTION: 30-day notice of NEH's submission of information collection 
approval to the Office of Management and Budget and request for 
comments.

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SUMMARY: As part of a Federal Government-wide effort to streamline the 
process to seek feedback from the public on service delivery, the 
National Endowment for the Humanities (NEH) has submitted a Generic 
Information Collection Request (Generic ICR): ``Generic Clearance for 
the Collection of Qualitative Feedback on Agency Service Delivery'' to 
the Office of Management and Budget (OMB) for approval under the 
Paperwork Reduction Act (PRA) (44 U.S.C. 3501 et. seq.).

DATES: Comments on this information collection must be submitted on or 
before October 22, 2015.

ADDRESSES: Mail comments to the Office of Information and Regulatory 
Affairs, Attn: OMB Desk Officer for the National Endowment for the 
Humanities, Office of Management and Budget, Room

[[Page 57236]]

10235, Washington, DC 20503; (202) 395-7316.

FOR FURTHER INFORMATION CONTACT: Mr. Michael McDonald, General Counsel 
at [email protected] or by mail to 400 7th Street SW., 4th Floor, 
Washington, DC 20506.

SUPPLEMENTARY INFORMATION: 
    Title: Generic Clearance for the Collection of Qualitative Feedback 
on Agency Service Delivery.
    Abstract: NEH is submitting a new information collection--in the 
form of a generic clearance--that will allow NEH to receive fast-track 
approval from OMB when NEH wishes to seek feedback from the public 
about NEH events and programs. With this generic clearance NEH will be 
able to garner qualitative customer and stakeholder feedback in an 
efficient, timely manner, in accordance with the Administration's 
commitment to improving service delivery by Federal agencies to the 
public. By qualitative feedback we mean information that provides 
useful insights on people's opinions of NEH programs, events, 
publications, products and other services NEH provides to the public. 
This qualitative feedback will:
     Provide NEH with insights into customer or stakeholder 
perceptions, experiences and expectations,
     Provide NEH with an early warning of issues with service, 
and
     Focus agency attention on areas where communication, 
training or changes in operations might improve delivery of NEH 
products or services.
    NEH will solicit feedback in areas such as: Timeliness, 
appropriateness, accuracy of information, courtesy, efficiency of 
service delivery, and resolution of issues with service delivery. NEH 
will use the responses to plan and to improve the quality of service 
and programs offered to the public.
    For every customer survey or other information collection under 
this generic clearance, NEH will use the information gathered 
internally only for general service improvement and program management 
purposes and does not intend to release the information outside of the 
agency. NEH will not gather information for the purpose of 
substantially informing influential policy decisions. NEH will only 
gather data in a way designed to yield qualitative information, not 
statistically reliable results or results meant to be generalizable to 
the population of study.
    NEH received no comments in response to the 60-day notice published 
in the Federal Register on July 2, 2015 (80 FR 38235).
    Current Actions: New collection of information.
    Type of Review: New Collection.
    Affected Public: Individuals and Households, Businesses and 
Organizations, State, Local or Tribal Governments.
    Below we provide NEH's projected average estimates for the next 
three years. The formula used to calculate the total burden hours is 
``estimated average time per responses'' times ``annual responses.''
    Average Expected Annual Number of Activities: 4.
    Estimated Number of Respondents: 10,000.
    Estimated Annual Number of Responses per Respondent: Once per 
request.
    Estimated Total Annual Responses: 10,000.
    Estimated Average Time per Response: 15 minutes (0.25 hours).
    Estimated Total Annual Burden Hours: 2,500 hours.
    NEH is requesting OMB approval for three years. There are no costs 
to respondents other than their time.

    Dated: September 16, 2015.
Margaret F. Plympton,
Deputy Chairman.
[FR Doc. 2015-24091 Filed 9-21-15; 8:45 am]
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