80_FR_72285 80 FR 72063 - Agency Information Collection Activities: Proposed Collection; Comment Request

80 FR 72063 - Agency Information Collection Activities: Proposed Collection; Comment Request

DEPARTMENT OF HEALTH AND HUMAN SERVICES
Agency for Healthcare Research and Quality

Federal Register Volume 80, Issue 222 (November 18, 2015)

Page Range72063-72066
FR Document2015-29440

This notice announces the intention of the Agency for Healthcare Research and Quality (AHRQ) to request that the Office of Management and Budget (OMB) approve the proposed changes to the currently approved information collection project: ``Consumer Assessment of Healthcare Providers and Systems (CAHPS) Clinician and Group Survey Comparative Database.'' In accordance with the Paperwork Reduction Act, 44 U.S.C. 3501-3521, AHRQ invites the public to comment on this proposed information collection. This proposed information collection was previously published in the Federal Register on August 11, 2015 and allowed 60 days for public comment. AHRQ received one substantive comment from the public. The purpose of this notice is to allow an additional 30 days for public comment.

Federal Register, Volume 80 Issue 222 (Wednesday, November 18, 2015)
[Federal Register Volume 80, Number 222 (Wednesday, November 18, 2015)]
[Notices]
[Pages 72063-72066]
From the Federal Register Online  [www.thefederalregister.org]
[FR Doc No: 2015-29440]


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DEPARTMENT OF HEALTH AND HUMAN SERVICES

Agency for Healthcare Research and Quality


Agency Information Collection Activities: Proposed Collection; 
Comment Request

AGENCY: Agency for Healthcare Research and Quality, HHS.

ACTION: Notice.

-----------------------------------------------------------------------

SUMMARY: This notice announces the intention of the Agency for 
Healthcare

[[Page 72064]]

Research and Quality (AHRQ) to request that the Office of Management 
and Budget (OMB) approve the proposed changes to the currently approved 
information collection project: ``Consumer Assessment of Healthcare 
Providers and Systems (CAHPS) Clinician and Group Survey Comparative 
Database.'' In accordance with the Paperwork Reduction Act, 44 U.S.C. 
3501-3521, AHRQ invites the public to comment on this proposed 
information collection.
    This proposed information collection was previously published in 
the Federal Register on August 11, 2015 and allowed 60 days for public 
comment. AHRQ received one substantive comment from the public.
    The purpose of this notice is to allow an additional 30 days for 
public comment.

DATES: Comments on this notice must be received by December 18, 2015.

ADDRESSES: Written comments should be submitted to: AHRQ's OMB Desk 
Officer by fax at (202) 395-6974 (attention: AHRQ's desk officer) or by 
email at OIRA_submission@omb.eop.gov (attention: AHRQ's desk officer).

FOR FURTHER INFORMATION CONTACT: Doris Lefkowitz, AHRQ Reports 
Clearance Officer, (301) 427-1477, or by email at 
doris.lefkowitz@AHRQ.hhs.gov.

SUPPLEMENTARY INFORMATION: 

Proposed Project

Consumer Assessment of Healthcare Providers and Systems (CAHPS) 
Clinician and Group Survey Comparative Database

    The CAHPS Clinician and Group Survey (``the CAHPS CG Survey'') is a 
tool for collecting standardized information on patients' experiences 
with physicians and staff in outpatient medical practices, enabling 
clinicians and administrators to assess and improve patients' 
experiences with medical care. The CAHPS CG survey is a product of the 
CAHPS[supreg] program, which is funded and administered by AHRQ. AHRQ 
works closely with a consortium of public and private research 
organizations to develop and maintain surveys and tools to advance 
patient-centered care. CAHPS[supreg] is a registered trademark of AHRQ. 
In 1999, the CAHPS Consortium began work on a survey that would assess 
patients' experiences with medical groups and clinicians. The CAHPS 
Consortium developed a preliminary instrument known as the CAHPS Group 
Practices Survey (G-CAHPS), with input from the Pacific Business Group 
on Health, whose Consumer Assessment Survey established a precedent for 
this type of instrument.
    In August 2004, AHRQ issued a notice in the Federal Register 
inviting organizations to test the CAHPS CG Survey. These field-test 
organizations were crucial partners in the evolution and development of 
the instrument, and provided critical data illuminating key aspects of 
survey design and administration. In July 2007 the CAHPS CG Survey was 
endorsed by the National Quality Forum (NQF), an organization 
established to standardize health care quality measurement and 
reporting. The endorsement represents the consensus of many health care 
providers, consumer groups, professional associations, purchasers, 
Federal agencies, and research and quality organizations. The CAHPS CG 
Survey and related toolkit materials are available on the CAHPS Web 
site at https://cahps.ahrq.gov/surveys-guidance/cg/instructions/index.html. Since its release, the survey has been used by thousands of 
physicians and medical practices across the U.S.
    The current CAHPS Consortium includes AHRQ, the Centers for 
Medicare & Medicaid Services (CMS), RAND, Yale School of Public Health, 
and Westat.
    AHRQ developed the database for CAHPS CG Survey data following the 
CAHPS Health Plan Database as a model. The CAHPS Health Plan Database 
was developed in 1998 in response to requests from health plans, 
purchasers, and CMS for comparative data to support public reporting of 
health plan ratings, health plan accreditation and quality improvement 
(OMB Control Number 0935-0165, expiration 5/31/2017). Demand for 
comparative results from the CG Survey has grown as well, and therefore 
AHRQ developed a dedicated CAHPS Clinician and Group Database to 
support benchmarking, quality improvement, and research (OMB Control 
Number 0935-0197, expiration 06/30/2015).
    The CAHPS Database contains data from AHRQ's standardized CAHPS 
Surveys which provide comparative measures of quality to health care 
purchasers, consumers, regulators, and policy makers. The CAHPS 
Database also provides data for AHRQ's annual National Healthcare 
Quality and Disparities Report.
    Health systems, medical groups and practices that administer the 
CAHPS Clinician & Group Survey according to CAHPS specifications can 
participate in this project. A health system is a complex of 
facilities, organizations, and providers of health care in a specified 
geographic area. A medical group is defined as a medical group, 
Accountable Care Organization (ACO), State organization or some other 
grouping of medical practices. A practice is an outpatient facility in 
a specific location whose physicians and other providers share 
administrative and clinical support staff. Each practice located in a 
building containing multiple medical offices is considered a separate 
practice.
    The goal of this project is to renew the CAHPS CG Database. This 
database will continue to update the CAHPS CG Database with the latest 
results of the CAHPS CG Survey. These results consist of 34 items that 
measure 5 areas or composites of patients' experiences with physicians 
and staff in outpatient medical practices. This database:
    (1) Allows participating organizations to compare their survey 
results with those of other outpatient medical groups;
    (2) Provides data to medical groups and practices to facilitate 
internal assessment and learning in the quality improvement process; 
and
    (3) Provides information to help identify strengths and areas with 
potential for improvement in patient care. The five composite measures 
are:

 Getting Timely Appointments, Care, and Information
 How Well Providers Communicate With Patients
 Helpful, Courteous, and Respectful Office Staff
 Care Coordination
 Patients' Rating of the Provider

    The collection of information for the CAHPS CG Database for 
Clinicians and Groups is being conducted pursuant to AHRQ's statutory 
authority to conduct and support research on health care and systems 
for the delivery of such care, including activities with respect to the 
quality, effectiveness, efficiency, appropriateness and value of health 
care services; quality measurement and improvement; and health surveys 
and database development 42 U.S.C. 299a(a)(1), (2) and (8).

Method of Collection

    To achieve the goal of this project, the following activities and 
data collections will be implemented:
    (1) Registration Form--The purpose of this form is to determine the 
eligibility status and initiate the registration process for 
participating organizations seeking to voluntarily submit their CAHPS 
CG Survey data to the CAHPS CG Database. The point of contact (POC) at 
the participating organization (or parent organization) will complete 
the

[[Page 72065]]

form. The POC is either a corporate-level health care manager or a 
survey vendor who contracts with a participating organization to 
collect the CAHPS CG Survey data.
    (2) Data Use Agreement--The purpose of this DUA is to obtain 
authorization from participating organizations to use their voluntarily 
submitted CAHPS CG Survey data for analysis and reporting according to 
the terms specified in the Data Use Agreement (DUA). The POC at the 
organization will complete the form. Vendors do not sign the DUA.
    (3) Data Submission--The number of submissions to the database may 
vary each year because medical groups and practices may not administer 
the survey and submit data each year. Data submission is typically 
handled by one POC who either is a health system, medical group or 
practice or a survey vendor who contracts with the medical group or 
practice to collect their data. After the POC has completed the 
Registration Form and the Data Use Agreement, they will submit their 
patient-level data from the CAHPS CG Survey to the CAHPS CG Database. 
Data on the organizational characteristics such as ownership, number of 
patient visits per year, medical specialty, and information related to 
survey administration such as mode, dates of survey administration, 
sample size, and response rate, which are collected as part of CAHPS CG 
Survey operations are also submitted. Each submission will consist of 3 
data files: (1) A Group File that contains information about the group 
ownership and size of group, (2) a Practice File containing type of 
practice, the practice ownership and affiliation (i.e., commercial, 
hospital or integrated delivery system, insurance company, university 
or medical school, community health center, VA or military) and number 
of patient visits per year, and (3) a Sample File that contains one 
record for each patient surveyed, the date of visit, survey disposition 
code and information about survey completion.
    Survey data from the CAHPS CG Database is used to produce four 
types of products: (1) An online reporting of results available to the 
public on the CAHPS Database Web site; (2) individual participant 
comparative reports that are confidential and customized for each 
participating organization that submits their data, (3) an annual 
Chartbook that presents summary-level results in a downloadable PDF 
file; and (4) a dataset available to researchers for additional 
analyses.
    Information for the CAHPS CG Database has been collected by AHRQ 
through its contractor Westat on an annual basis since 2010. 
Participating organizations are asked to voluntarily submit their data 
to the CAHPS CG Database each year. The data is cleaned with 
standardized programs, then aggregated and used to produce comparative 
results. In addition, reports are produced that compare the 
participating organizations' results to the database in a password-
protected section of the CAHPS CG Database online reporting system.

Estimated Annual Respondent Burden

    Exhibit 1 shows the estimated burden hours for the respondent to 
participate in the CAHPS CG Database. The 20 POCs in exhibit 1 are the 
number of estimated vendors. The 240 POCs in exhibit 1 are the number 
of estimated participating Health/Medical entities.
    Each vendor will register online for submission. The online 
Registration form will require about 5 minutes to complete. The data 
use agreement will be completed by the 240 participating Health/Medical 
entities. Vendors do not sign DUAs. The DUA requires about 3 minutes to 
sign and return by fax, mail or to upload directly in the submission 
system. Each submitter will provide a copy of their questionnaire and 
the survey data file in the required file format. Survey data files 
must conform to the data file layout specifications provided by the 
CAHPS CG Database. The number of data submissions per POC will vary 
because some may submit data for multiple practices, while others may 
submit data for only one. Once a data file is uploaded the file will be 
automatically checked to ensure it conforms to the specifications and a 
data file status report will be produced and made available to the 
submitter. Submitters will review each report and will be expected to 
fix any errors in their data file and resubmit if necessary. It will 
take about one hour to complete each file submission. The total burden 
is estimated to be 454 hours annually.

                                  Exhibit 1--Estimated annualized burden hours
----------------------------------------------------------------------------------------------------------------
                                                     Number of       Number of
                    Form name                      respondents/    responses for     Hours per     Total burden
                                                       POCs          each POC        response          hours
----------------------------------------------------------------------------------------------------------------
Registration Form...............................              20               1            5/60               2
Data Use Agreement..............................             240               1            3/60              12
Data Files Submission...........................             440               1               1             440
                                                 ---------------------------------------------------------------
    Total.......................................             700              NA              NA             454
----------------------------------------------------------------------------------------------------------------

    Exhibit 2 shows the estimated annualized cost burden based on the 
respondents' time to complete the submission process. The cost burden 
is estimated to be $18,613 annually.

                                   Exhibit 2--Estimated annualized cost burden
----------------------------------------------------------------------------------------------------------------
                                                     Number of                        Average
                    Form name                      respondents/    Total burden     hourly wage     Total cost
                                                       POCs            hours           rate*          burden
----------------------------------------------------------------------------------------------------------------
Registration Form...............................              20               2        39.75\a\             $80
Data Use Agreement..............................             240              12        86.88\b\           $1043
Data Files Submission...........................              20             440        39.75\c\         $17,490
                                                 ---------------------------------------------------------------

[[Page 72066]]

 
    Total.......................................             280             454              NA         $18,613
----------------------------------------------------------------------------------------------------------------
* National Compensation Survey: Occupational wages in the United States May 2014, ``U.S. Department of Labor,
  Bureau of Labor Statistics.'' a) and c) Based on the mean hourly wages for Computer Programmer (15-1131). b)
  Based on the mean hourly wage for Chief Executives (11-1011). http://www.bls.gov/oes/current/oes_nat.htm#15-0000 0000.

Request for Comments

    In accordance with the Paperwork Reduction Act, comments on AHRQ's 
information collection are requested with regard to any of the 
following: (a) Whether the proposed collection of information is 
necessary for the proper performance of AHRQ health care research and 
information dissemination functions, including whether the information 
will have practical utility; (b) the accuracy of AHRQ's estimate of 
burden (including hours and costs) of the proposed collection(s) of 
information; (c) ways to enhance the quality, utility, and clarity of 
the information to be collected; and (d) ways to minimize the burden of 
the collection of information upon the respondents, including the use 
of automated collection techniques or other forms of information 
technology.
    Comments submitted in response to this notice will be summarized 
and included in the Agency's subsequent request for OMB approval of the 
proposed information collection. All comments will become a matter of 
public record.

Sharon B. Arnold,
Deputy Director.
[FR Doc. 2015-29440 Filed 11-17-15; 8:45 am]
 BILLING CODE 4160-90-P



                                                                            Federal Register / Vol. 80, No. 222 / Wednesday, November 18, 2015 / Notices                                                 72063

                                                    lighter lift contractors (600 hours                     provided by respondents to the GSA                    Average Hours per Response: 26.14
                                                    divided by 20 years).                                   FSS contracting officer survey. While                 Total Time Burden (Hours): 11,685
                                                       In FY2014, there were 17,302                         the 77 survey respondents provided                    Total Cost Burden: $794,551
                                                    contractors, 3,460 (20 percent) with a                  estimates regarding the amount of time                Option Modifications—Lighter Lift
                                                    heavier lift and 13,842 (80 percent) with               it takes FSS contracting officers to
                                                    a lighter lift:                                         complete CSP-related tasks, GSA                       Total Annual Responses: 1,790
                                                                                                            believes FSS contractors bear a similar               Average Hours per Response: 22.32
                                                    Compliance Systems—Heavier Lift                                                                               Total Time Burden (Hours): 39,953
                                                                                                            burden for these tasks and is therefore               Total Cost Burden: $2,716,790
                                                    Total Annual Responses: 3,460                           using the same burden estimates.
                                                    Average Hours per Response: 55                             Pre-award Disclosures: In FY2014,                  Total Annual Burden
                                                    Total Time Burden (Hours): 190,322                      contractors submitted 3,464 offers for
                                                    Total Cost Burden: $12,940,400                                                                                  The total estimated burden imposed
                                                                                                            FSS contracts, with 693 (20 percent)
                                                                                                                                                                  by Federal Supply Schedule pricing
                                                    Compliance Systems—Lighter Lift                         offerors having a heavier lift (20
                                                                                                                                                                  disclosures is as follows:
                                                                                                            percent) and 2,771 (80 percent) with a
                                                    Total Annual Responses: 13,842                          lighter lift:                                         Estimated Annual Time Burden (Hours)
                                                    Average Hours per Response: 30
                                                    Total Time Burden (Hours): 415,248                      Pre-award Disclosures—Heavier Lift                    Price Reductions Clause: 1,056,774
                                                    Total Cost Burden: $28,237,680                                                                                CSP Disclosures: 267,569
                                                                                                            Total Annual Responses: 693                           Total Annual Time Burden: 1,324,343
                                                       Audits: The GSA Office of Inspector                  Average Hours per Response: 41.48
                                                    General (OIG) performed an average of                   Total Time Burden (Hours): 28,746                     Estimated Annual Cost Burden
                                                    59 pre-award audits of FSS contracts                    Total Cost Burden: $1,954,704                         Price Reductions Clause: $71,860,632
                                                    between FY2012 and FY2014, according                                                                          CSP Disclosures: $18,194,721
                                                    to the OIG’s Semiannual Congressional                   Pre-award Disclosures—Lighter Lift
                                                                                                                                                                  Total Annual Cost Burden: $90,055,353
                                                    Reports over that time period.                          Total Annual Responses: 2,771
                                                    Respondents to a 2012 Coalition for                     Average Hours per Response: 32.41                     C. Public Comments
                                                    Government Procurement survey                           Total Time Burden (Hours): 89,808                        Public comments are particularly
                                                    estimated that approximately 440–470                    Total Cost Burden: $6,106,951
                                                                                                                                                                  invited on: Whether this collection of
                                                    hours were spent preparing for audits                     Price Increase Modifications: In                    information is necessary and whether it
                                                    involving the PRC; the 455 hour figure                  FY2014, 2,509 price increase                          will have practical utility; whether our
                                                    is the median point in the range:                       modifications were processed, including               estimate of the public burden of this
                                                                                                            502 (20 percent) with a heavier lift and              collection of information is accurate,
                                                    GSA OIG Audits                                          2,007 (80 percent) with a lighter lift:               and based on valid assumptions and
                                                    Total Annual Responses: 59                                                                                    methodology; ways to enhance the
                                                                                                            Price Increases—Heavier Lift
                                                    Average Hours per Response: 455                                                                               quality, utility, and clarity of the
                                                    Total Time Burden (Hours): 26,845                       Total Annual Responses: 502
                                                                                                                                                                  information to be collected.
                                                    Total Cost Burden: $1,825,460                           Average Hours per Response: 10.45
                                                                                                                                                                     Obtaining Copies Of Proposals:
                                                       Price Reduction Notifications: 2,148                 Total Time Burden (Hours): 5,246
                                                                                                            Total Cost Burden: $356,721                           Requesters may obtain a copy of the
                                                    price reduction modifications were                                                                            information collection documents from
                                                    completed in FY14, with each                            Price Increases—Lighter Lift                          the General Services Administration,
                                                    modification requiring a notification                                                                         Regulatory Secretariat Division (MVCB),
                                                                                                            Total Annual Responses: 2,007
                                                    from the contractor. In a survey                        Average Hours per Response: 9.71                      1800 F Street NW., Washington, DC
                                                    conducted among GSA FSS contracting                     Total Time Burden (Hours): 18,404                     20405, telephone 202–501–4755. Please
                                                    officers, respondents estimated it took                 Total Cost Burden: $1,251,485                         cite OMB Control No. 3090–0235, Price
                                                    an average of 4.25 hours to complete a                    Adding Items and Special Item                       Reductions Clause, in all
                                                    price reduction modification. GSA                       Numbers (SINs): In FY2014, 6,861                      correspondence.
                                                    believes FSS contractors bear a similar                 modifications to add contract items or                   Dated: November 12, 2015.
                                                    burden for this task and is therefore                   SINs were processed, including 1,372                  Jeffrey A. Koses,
                                                    using the same burden estimate.                         (20 percent) with a heavier lift and                  Director, Office of Acquisition Policy, Office
                                                    Price Reduction Notifications                           5,489 (80 percent) with a lighter lift:               of Government-wide Policy.
                                                    Total Annual Responses: 2,148                           Addition Modifications—Heavier Lift                   [FR Doc. 2015–29396 Filed 11–17–15; 8:45 am]
                                                    Average Hours per Response: 4.25                        Total Annual Responses: 1,372
                                                                                                                                                                  BILLING CODE 6820–61–P
                                                    Total Time Burden (Hours): 9,129                        Average Hours per Response: 11.13
                                                    Total Cost Burden: $620,772                             Total Time Burden (Hours): 15,270
                                                                                                            Total Cost Burden: $1,038,384                         DEPARTMENT OF HEALTH AND
                                                    Commercial Sales Practices Disclosures                                                                        HUMAN SERVICES
                                                       The CSP burden results from                          Addition Modifications—Lighter Lift
                                                    disclosures required of any contractor                  Total Annual Responses: 5,489                         Agency for Healthcare Research and
                                                    submitting an offer for an FSS contract                 Average Hours per Response: 10.65                     Quality
                                                    or modifying an FSS contract to increase                Total Time Burden (Hours): 58,458
                                                    prices, add items and Special Item                      Total Cost Burden: $3,975,134                         Agency Information Collection
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                                                    Numbers, or exercise options. GSA                         Exercising Options: In FY2014, 2,237                Activities: Proposed Collection;
                                                    attributed a negotiations burden to the                 modifications to exercise options were                Comment Request
                                                    PRC in the previous information                         processed, including 447 (20 percent)                 AGENCY: Agency for Healthcare Research
                                                    collection, but is now including that                   with a heavier lift and 1,790 (80                     and Quality, HHS.
                                                    burden within the CSP disclosure                        percent) with a lighter lift:                         ACTION: Notice.
                                                    estimates.
                                                       The burden estimates for CSP                         Option Modifications—Heavier Lift                     SUMMARY:  This notice announces the
                                                    disclosures are based upon the estimates                Total Annual Responses: 447                           intention of the Agency for Healthcare


                                               VerDate Sep<11>2014   20:14 Nov 17, 2015   Jkt 238001   PO 00000   Frm 00024   Fmt 4703   Sfmt 4703   E:\FR\FM\18NON1.SGM   18NON1


                                                    72064                   Federal Register / Vol. 80, No. 222 / Wednesday, November 18, 2015 / Notices

                                                    Research and Quality (AHRQ) to request                  whose Consumer Assessment Survey                      geographic area. A medical group is
                                                    that the Office of Management and                       established a precedent for this type of              defined as a medical group,
                                                    Budget (OMB) approve the proposed                       instrument.                                           Accountable Care Organization (ACO),
                                                    changes to the currently approved                         In August 2004, AHRQ issued a notice                State organization or some other
                                                    information collection project:                         in the Federal Register inviting                      grouping of medical practices. A
                                                    ‘‘Consumer Assessment of Healthcare                     organizations to test the CAHPS CG                    practice is an outpatient facility in a
                                                    Providers and Systems (CAHPS)                           Survey. These field-test organizations                specific location whose physicians and
                                                    Clinician and Group Survey                              were crucial partners in the evolution                other providers share administrative
                                                    Comparative Database.’’ In accordance                   and development of the instrument, and                and clinical support staff. Each practice
                                                    with the Paperwork Reduction Act, 44                    provided critical data illuminating key               located in a building containing
                                                    U.S.C. 3501–3521, AHRQ invites the                      aspects of survey design and                          multiple medical offices is considered a
                                                    public to comment on this proposed                      administration. In July 2007 the CAHPS                separate practice.
                                                    information collection.                                 CG Survey was endorsed by the                           The goal of this project is to renew the
                                                       This proposed information collection                 National Quality Forum (NQF), an                      CAHPS CG Database. This database will
                                                    was previously published in the Federal                 organization established to standardize               continue to update the CAHPS CG
                                                    Register on August 11, 2015 and                         health care quality measurement and                   Database with the latest results of the
                                                    allowed 60 days for public comment.                     reporting. The endorsement represents                 CAHPS CG Survey. These results
                                                    AHRQ received one substantive                           the consensus of many health care                     consist of 34 items that measure 5 areas
                                                    comment from the public.                                providers, consumer groups,                           or composites of patients’ experiences
                                                       The purpose of this notice is to allow               professional associations, purchasers,                with physicians and staff in outpatient
                                                    an additional 30 days for public                        Federal agencies, and research and                    medical practices. This database:
                                                    comment.                                                quality organizations. The CAHPS CG                     (1) Allows participating organizations
                                                                                                            Survey and related toolkit materials are              to compare their survey results with
                                                    DATES: Comments on this notice must be
                                                                                                            available on the CAHPS Web site at                    those of other outpatient medical
                                                    received by December 18, 2015.
                                                                                                            https://cahps.ahrq.gov/surveys-                       groups;
                                                    ADDRESSES: Written comments should                      guidance/cg/instructions/index.html.
                                                    be submitted to: AHRQ’s OMB Desk                                                                                (2) Provides data to medical groups
                                                                                                            Since its release, the survey has been                and practices to facilitate internal
                                                    Officer by fax at (202) 395–6974                        used by thousands of physicians and
                                                    (attention: AHRQ’s desk officer) or by                                                                        assessment and learning in the quality
                                                                                                            medical practices across the U.S.                     improvement process; and
                                                    email at OIRA_submission@                                 The current CAHPS Consortium
                                                    omb.eop.gov (attention: AHRQ’s desk                                                                             (3) Provides information to help
                                                                                                            includes AHRQ, the Centers for                        identify strengths and areas with
                                                    officer).                                               Medicare & Medicaid Services (CMS),                   potential for improvement in patient
                                                    FOR FURTHER INFORMATION CONTACT:                        RAND, Yale School of Public Health,                   care. The five composite measures are:
                                                    Doris Lefkowitz, AHRQ Reports                           and Westat.
                                                                                                              AHRQ developed the database for                     • Getting Timely Appointments, Care,
                                                    Clearance Officer, (301) 427–1477, or by                                                                        and Information
                                                    email at doris.lefkowitz@AHRQ.hhs.gov.                  CAHPS CG Survey data following the
                                                                                                            CAHPS Health Plan Database as a                       • How Well Providers Communicate
                                                    SUPPLEMENTARY INFORMATION:                                                                                      With Patients
                                                                                                            model. The CAHPS Health Plan
                                                    Proposed Project                                        Database was developed in 1998 in                     • Helpful, Courteous, and Respectful
                                                                                                            response to requests from health plans,                 Office Staff
                                                    Consumer Assessment of Healthcare                                                                             • Care Coordination
                                                                                                            purchasers, and CMS for comparative
                                                    Providers and Systems (CAHPS)                                                                                 • Patients’ Rating of the Provider
                                                                                                            data to support public reporting of
                                                    Clinician and Group Survey                                                                                      The collection of information for the
                                                                                                            health plan ratings, health plan
                                                    Comparative Database                                                                                          CAHPS CG Database for Clinicians and
                                                                                                            accreditation and quality improvement
                                                       The CAHPS Clinician and Group                        (OMB Control Number 0935–0165,                        Groups is being conducted pursuant to
                                                    Survey (‘‘the CAHPS CG Survey’’) is a                   expiration 5/31/2017). Demand for                     AHRQ’s statutory authority to conduct
                                                    tool for collecting standardized                        comparative results from the CG Survey                and support research on health care and
                                                    information on patients’ experiences                    has grown as well, and therefore AHRQ                 systems for the delivery of such care,
                                                    with physicians and staff in outpatient                 developed a dedicated CAHPS Clinician                 including activities with respect to the
                                                    medical practices, enabling clinicians                  and Group Database to support                         quality, effectiveness, efficiency,
                                                    and administrators to assess and                        benchmarking, quality improvement,                    appropriateness and value of health care
                                                    improve patients’ experiences with                      and research (OMB Control Number                      services; quality measurement and
                                                    medical care. The CAHPS CG survey is                    0935–0197, expiration 06/30/2015).                    improvement; and health surveys and
                                                    a product of the CAHPS® program,                          The CAHPS Database contains data                    database development 42 U.S.C.
                                                    which is funded and administered by                     from AHRQ’s standardized CAHPS                        299a(a)(1), (2) and (8).
                                                    AHRQ. AHRQ works closely with a                         Surveys which provide comparative
                                                    consortium of public and private                                                                              Method of Collection
                                                                                                            measures of quality to health care
                                                    research organizations to develop and                   purchasers, consumers, regulators, and                   To achieve the goal of this project, the
                                                    maintain surveys and tools to advance                   policy makers. The CAHPS Database                     following activities and data collections
                                                    patient-centered care. CAHPS® is a                      also provides data for AHRQ’s annual                  will be implemented:
                                                    registered trademark of AHRQ. In 1999,                  National Healthcare Quality and                          (1) Registration Form—The purpose of
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                                                    the CAHPS Consortium began work on                      Disparities Report.                                   this form is to determine the eligibility
                                                    a survey that would assess patients’                      Health systems, medical groups and                  status and initiate the registration
                                                    experiences with medical groups and                     practices that administer the CAHPS                   process for participating organizations
                                                    clinicians. The CAHPS Consortium                        Clinician & Group Survey according to                 seeking to voluntarily submit their
                                                    developed a preliminary instrument                      CAHPS specifications can participate in               CAHPS CG Survey data to the CAHPS
                                                    known as the CAHPS Group Practices                      this project. A health system is a                    CG Database. The point of contact (POC)
                                                    Survey (G–CAHPS), with input from the                   complex of facilities, organizations, and             at the participating organization (or
                                                    Pacific Business Group on Health,                       providers of health care in a specified               parent organization) will complete the


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                                                                                     Federal Register / Vol. 80, No. 222 / Wednesday, November 18, 2015 / Notices                                                                     72065

                                                    form. The POC is either a corporate-                                        a Practice File containing type of                              Estimated Annual Respondent Burden
                                                    level health care manager or a survey                                       practice, the practice ownership and
                                                    vendor who contracts with a                                                 affiliation (i.e., commercial, hospital or                         Exhibit 1 shows the estimated burden
                                                    participating organization to collect the                                   integrated delivery system, insurance                           hours for the respondent to participate
                                                    CAHPS CG Survey data.                                                       company, university or medical school,                          in the CAHPS CG Database. The 20
                                                       (2) Data Use Agreement—The purpose                                       community health center, VA or                                  POCs in exhibit 1 are the number of
                                                    of this DUA is to obtain authorization                                      military) and number of patient visits                          estimated vendors. The 240 POCs in
                                                    from participating organizations to use                                     per year, and (3) a Sample File that                            exhibit 1 are the number of estimated
                                                    their voluntarily submitted CAHPS CG                                        contains one record for each patient                            participating Health/Medical entities.
                                                    Survey data for analysis and reporting                                      surveyed, the date of visit, survey                                Each vendor will register online for
                                                    according to the terms specified in the                                     disposition code and information about                          submission. The online Registration
                                                    Data Use Agreement (DUA). The POC at                                        survey completion.
                                                    the organization will complete the form.                                       Survey data from the CAHPS CG                                form will require about 5 minutes to
                                                    Vendors do not sign the DUA.                                                Database is used to produce four types                          complete. The data use agreement will
                                                       (3) Data Submission—The number of                                        of products: (1) An online reporting of                         be completed by the 240 participating
                                                    submissions to the database may vary                                        results available to the public on the                          Health/Medical entities. Vendors do not
                                                    each year because medical groups and                                        CAHPS Database Web site; (2)                                    sign DUAs. The DUA requires about 3
                                                    practices may not administer the survey                                     individual participant comparative                              minutes to sign and return by fax, mail
                                                    and submit data each year. Data                                             reports that are confidential and                               or to upload directly in the submission
                                                    submission is typically handled by one                                      customized for each participating                               system. Each submitter will provide a
                                                    POC who either is a health system,                                          organization that submits their data, (3)                       copy of their questionnaire and the
                                                    medical group or practice or a survey                                       an annual Chartbook that presents                               survey data file in the required file
                                                    vendor who contracts with the medical                                       summary-level results in a                                      format. Survey data files must conform
                                                    group or practice to collect their data.                                    downloadable PDF file; and (4) a dataset                        to the data file layout specifications
                                                    After the POC has completed the                                             available to researchers for additional                         provided by the CAHPS CG Database.
                                                    Registration Form and the Data Use                                          analyses.                                                       The number of data submissions per
                                                    Agreement, they will submit their                                              Information for the CAHPS CG                                 POC will vary because some may submit
                                                    patient-level data from the CAHPS CG                                        Database has been collected by AHRQ                             data for multiple practices, while others
                                                    Survey to the CAHPS CG Database. Data                                       through its contractor Westat on an                             may submit data for only one. Once a
                                                    on the organizational characteristics                                       annual basis since 2010. Participating
                                                                                                                                                                                                data file is uploaded the file will be
                                                    such as ownership, number of patient                                        organizations are asked to voluntarily
                                                                                                                                                                                                automatically checked to ensure it
                                                    visits per year, medical specialty, and                                     submit their data to the CAHPS CG
                                                    information related to survey                                               Database each year. The data is cleaned                         conforms to the specifications and a
                                                    administration such as mode, dates of                                       with standardized programs, then                                data file status report will be produced
                                                    survey administration, sample size, and                                     aggregated and used to produce                                  and made available to the submitter.
                                                    response rate, which are collected as                                       comparative results. In addition, reports                       Submitters will review each report and
                                                    part of CAHPS CG Survey operations are                                      are produced that compare the                                   will be expected to fix any errors in
                                                    also submitted. Each submission will                                        participating organizations’ results to                         their data file and resubmit if necessary.
                                                    consist of 3 data files: (1) A Group File                                   the database in a password-protected                            It will take about one hour to complete
                                                    that contains information about the                                         section of the CAHPS CG Database                                each file submission. The total burden
                                                    group ownership and size of group, (2)                                      online reporting system.                                        is estimated to be 454 hours annually.

                                                                                                                    EXHIBIT 1—ESTIMATED ANNUALIZED BURDEN HOURS
                                                                                                                                                                              Number of         Number of          Hours per     Total burden
                                                                                                     Form name                                                               respondents/     responses for        response         hours
                                                                                                                                                                                POCs            each POC

                                                    Registration Form ............................................................................................                      20                 1              5/60              2
                                                    Data Use Agreement .......................................................................................                         240                 1              3/60             12
                                                    Data Files Submission .....................................................................................                        440                 1                 1            440

                                                          Total ..........................................................................................................             700                NA               NA             454



                                                      Exhibit 2 shows the estimated                                             submission process. The cost burden is
                                                    annualized cost burden based on the                                         estimated to be $18,613 annually.
                                                    respondents’ time to complete the

                                                                                                                     EXHIBIT 2—ESTIMATED ANNUALIZED COST BURDEN
                                                                                                                                                                              Number of                             Average
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                                                                                                                                                                                              Total burden                        Total cost
                                                                                                     Form name                                                               respondents/                         hourly wage
                                                                                                                                                                                                 hours                             burden
                                                                                                                                                                                POCs                                 rate*

                                                    Registration Form ............................................................................................                      20                 2            39.75a            $80
                                                    Data Use Agreement .......................................................................................                         240                12            86.88b         $1043
                                                    Data Files Submission .....................................................................................                         20               440            39.75c        $17,490




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                                                    72066                           Federal Register / Vol. 80, No. 222 / Wednesday, November 18, 2015 / Notices

                                                                                                        EXHIBIT 2—ESTIMATED ANNUALIZED COST BURDEN—Continued
                                                                                                                                                                             Number of                             Average
                                                                                                                                                                                             Total burden                      Total cost
                                                                                                    Form name                                                               respondents/                         hourly wage
                                                                                                                                                                                                hours                           burden
                                                                                                                                                                               POCs                                 rate*

                                                         Total ..........................................................................................................             280               454               NA       $18,613
                                                      * National Compensation Survey: Occupational wages in the United States May 2014, ‘‘U.S. Department of Labor, Bureau of Labor Statistics.’’
                                                    a) and c) Based on the mean hourly wages for Computer Programmer (15–1131). b) Based on the mean hourly wage for Chief Executives (11–
                                                    1011). http://www.bls.gov/oes/current/oes_nat.htm#15–0000.


                                                    Request for Comments                                                       information, including each proposed                            must obtain approval from the Office of
                                                      In accordance with the Paperwork                                         extension or reinstatement of an existing                       Management and Budget (OMB) for each
                                                    Reduction Act, comments on AHRQ’s                                          collection of information, and to allow                         collection of information they conduct
                                                    information collection are requested                                       a second opportunity for public                                 or sponsor. The term ‘‘collection of
                                                    with regard to any of the following: (a)                                   comment on the notice. Interested                               information’’ is defined in 44 U.S.C.
                                                    Whether the proposed collection of                                         persons are invited to send comments                            3502(3) and 5 CFR 1320.3(c) and
                                                    information is necessary for the proper                                    regarding the burden estimate or any                            includes agency requests or
                                                    performance of AHRQ health care                                            other aspect of this collection of                              requirements that members of the public
                                                    research and information dissemination                                     information, including any of the                               submit reports, keep records, or provide
                                                    functions, including whether the                                           following subjects: (1) The necessity and                       information to a third party. Section
                                                    information will have practical utility;                                   utility of the proposed information                             3506(c)(2)(A) of the PRA (44 U.S.C.
                                                    (b) the accuracy of AHRQ’s estimate of                                     collection for the proper performance of                        3506(c)(2)(A)) requires federal agencies
                                                    burden (including hours and costs) of                                      the agency’s functions; (2) the accuracy                        to publish a 30-day notice in the
                                                    the proposed collection(s) of                                              of the estimated burden; (3) ways to                            Federal Register concerning each
                                                    information; (c) ways to enhance the                                       enhance the quality, utility, and clarity                       proposed collection of information,
                                                    quality, utility, and clarity of the                                       of the information to be collected; and                         including each proposed extension or
                                                    information to be collected; and (d)                                       (4) the use of automated collection                             reinstatement of an existing collection
                                                    ways to minimize the burden of the                                         techniques or other forms of information                        of information, before submitting the
                                                    collection of information upon the                                         technology to minimize the information                          collection to OMB for approval. To
                                                    respondents, including the use of                                          collection burden.                                              comply with this requirement, CMS is
                                                    automated collection techniques or                                         DATES: Comments on the collection(s) of                         publishing this notice that summarizes
                                                    other forms of information technology.                                     information must be received by the                             the following proposed collection(s) of
                                                      Comments submitted in response to                                        OMB desk officer by December 18, 2015:                          information for public comment:
                                                    this notice will be summarized and                                         ADDRESSES: When commenting on the                                  1. Type of Information Collection
                                                    included in the Agency’s subsequent                                        proposed information collections,                               Request: Revision of a currently
                                                    request for OMB approval of the                                            please reference the document identifier                        approved information collection; Title
                                                    proposed information collection. All                                       or OMB control number. To be assured                            of Information Collection: Initial Plan
                                                    comments will become a matter of                                           consideration, comments and                                     Data Collection to Support Qualified
                                                    public record.                                                             recommendations must be received by                             Health Plan (QHP) Certification and
                                                                                                                               the OMB desk officer via one of the                             Other Financial Management and
                                                    Sharon B. Arnold,                                                                                                                          Exchange Operations; Use: As required
                                                                                                                               following transmissions:
                                                    Deputy Director.                                                                                                                           by the CMS–9989–F, Patient Protection
                                                                                                                                  OMB, Office of Information and
                                                    [FR Doc. 2015–29440 Filed 11–17–15; 8:45 am]                               Regulatory Affairs                                              and Affordable Care Act; Establishment
                                                    BILLING CODE 4160–90–P                                                        Attention: CMS Desk Officer                                  of Exchanges and Qualified Health
                                                                                                                                  Fax Number: (202) 395–5806 OR                                Plans; Exchange Standards for
                                                                                                                                  Email: OIRA_submission@                                      Employers (77 FR 18310) (Exchange
                                                    DEPARTMENT OF HEALTH AND                                                   omb.eop.gov                                                     Establishment Rule), published on
                                                    HUMAN SERVICES                                                                To obtain copies of a supporting                             March 27, 2012, each Exchange must
                                                                                                                               statement and any related forms for the                         assume responsibilities related to the
                                                    Centers for Medicare & Medicaid                                            proposed collection(s) summarized in                            certification and offering of Qualified
                                                    Services                                                                   this notice, you may make your request                          Health Plans (QHPs). To offer insurance
                                                    [Document Identifiers: CMS–10433]                                          using one of following:                                         through an Exchange, a health insurance
                                                                                                                                  1. Access CMS’ Web site address at                           issuer must have its health plans
                                                    Agency Information Collection                                              http://www.cms.hhs.gov/                                         certified as QHPs by the Exchange.
                                                    Activities: Submission for OMB                                             PaperworkReductionActof1995.                                       A QHP must meet certain minimum
                                                    Review; Comment Request                                                       2. Email your request, including your                        certification standards, such as those
                                                                                                                               address, phone number, OMB number,                              pertaining to essential community
                                                    ACTION:     Notice.                                                        and CMS document identifier, to                                 providers, essential health benefits, and
                                                    SUMMARY:  The Centers for Medicare &                                       Paperwork@cms.hhs.gov.                                          actuarial value. In order to meet those
asabaliauskas on DSK5VPTVN1PROD with NOTICES




                                                                                                                                  3. Call the Reports Clearance Office at
                                                    Medicaid Services (CMS) is announcing                                                                                                      standards, the Exchange is responsible
                                                                                                                               (410) 786–1326.
                                                    an opportunity for the public to                                                                                                           for collecting data and validating that
                                                    comment on CMS’ intention to collect                                       FOR FURTHER INFORMATION CONTACT:                                QHPs meet these minimum
                                                    information from the public. Under the                                     Reports Clearance Office at (410) 786–                          requirements as described in the
                                                    Paperwork Reduction Act of 1995                                            1326.                                                           Exchange rule under 45 CFR parts 155
                                                    (PRA), federal agencies are required to                                    SUPPLEMENTARY INFORMATION: Under the                            and 156, based on the Affordable Care
                                                    publish notice in the Federal Register                                     Paperwork Reduction Act of 1995 (PRA)                           Act, as well as other requirements
                                                    concerning each proposed collection of                                     (44 U.S.C. 3501–3520), federal agencies                         determined by the Exchange. In


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Document Created: 2018-03-01 11:20:01
Document Modified: 2018-03-01 11:20:01
CategoryRegulatory Information
CollectionFederal Register
sudoc ClassAE 2.7:
GS 4.107:
AE 2.106:
PublisherOffice of the Federal Register, National Archives and Records Administration
SectionNotices
ActionNotice.
DatesComments on this notice must be received by December 18, 2015.
ContactDoris Lefkowitz, AHRQ Reports Clearance Officer, (301) 427-1477, or by email at [email protected]
FR Citation80 FR 72063 

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