80 FR 76029 - Notice of Proposed Information Collection for: Information Resource Center Customer Satisfaction Survey

DEPARTMENT OF HOUSING AND URBAN DEVELOPMENT

Federal Register Volume 80, Issue 234 (December 7, 2015)

HUD is seeking approval from the Office of Management and Budget (OMB) for the information collection described below. In accordance with the Paperwork Reduction Act, HUD is requesting comment from all interested parties on the proposed collection of information. The purpose of this notice is to allow for 60 days of public comment.

[Federal Register Volume 80, Number 234 (Monday, December 7, 2015)]
[Notices]
[Page 76029]
From the Federal Register Online  [www.thefederalregister.org]
[FR Doc No: 2015-30797]



[[Page 76029]]

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DEPARTMENT OF HOUSING AND URBAN DEVELOPMENT

[Docket No. FR-5838-N-09]


Notice of Proposed Information Collection for: Information 
Resource Center Customer Satisfaction Survey

AGENCY: Office of the Assistant Secretary for Public and Indian 
Housing, PIH, HUD.

ACTION: Notice.

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SUMMARY: HUD is seeking approval from the Office of Management and 
Budget (OMB) for the information collection described below. In 
accordance with the Paperwork Reduction Act, HUD is requesting comment 
from all interested parties on the proposed collection of information. 
The purpose of this notice is to allow for 60 days of public comment.

DATES: Comments Due Date: February 5, 2016.

ADDRESSES: Interested persons are invited to submit comments regarding 
this proposal. Comments should refer to the proposal by name and/or OMB 
Control Number and should be sent to: Colette Pollard, Reports 
Management Officer, QDAM, Department of Housing and Urban Development, 
451 7th Street SW., Room 4176, Washington, DC 20410-5000; telephone 
202-402-3400 (this is not a toll-free number) or email at 
[email protected] for a copy of the proposed forms or other 
available information. Persons with hearing or speech impairments may 
access this number through TTY by calling the toll-free Federal Relay 
Service at (800) 877-8339.

FOR FURTHER INFORMATION CONTACT: Arlette Mussington, Office of Policy, 
Programs and Legislative Initiatives, PIH, Department of Housing and 
Urban Development, 451 7th Street SW., (L'Enfant Plaza, Room 2206), 
Washington, DC 20410; telephone 202-402-4109, (this is not a toll-free 
number). Persons with hearing or speech impairments may access this 
number via TTY by calling the Federal Information Relay Service at 
(800) 877-8339. Copies of available documents submitted to OMB may be 
obtained from Ms. Mussington.

SUPPLEMENTARY INFORMATION: This notice informs the public that HUD is 
seeking approval from OMB for the information collection described in 
Section A.

A. Overview of Information Collection

    Title of Information Collection: Information Resource Center 
Customer Satisfaction Survey.
    OMB Approval Number: Pending OMB Approval.
    Type of Request: New Collection.
    Form Number: N/A.
    Description of the need for the information and proposed use: The 
information will be used by Public and Indian Housing to rate the 
customer satisfaction of the users of the Information Resource Center. 
Collection of this information is needed to ensure that the customers 
using the IRC are receiving the correct and useful information that 
addresses their concerns when they call in for information. The 
Information Resource Center provides technical assistance, primarily in 
the form of general information, to provide access to resources of 
federal, public, Indian and assisted housing programs of the Department 
of Housing and Urban Development. This service is provided through a 
multi-channel contact center with inquires received and responded to 
via phone, email, mail and fax.
    Respondents: Individuals or households, State, Tribal or local 
governments.
    Estimated Number of Respondents: 10,800.
    Estimated Number of Responses: 10,800.
    Frequency of Response: 1.
    Average Hours per Response: 1 minute.
    Total Estimated Burdens: 10,800.

B. Solicitation of Public Comment

    This notice is soliciting comments from members of the public and 
affected parties concerning the collection of information described in 
Section A on the following:
    (1) Whether the proposed collection of information is necessary for 
the proper performance of the functions of the agency, including 
whether the information will have practical utility;
    (2) The accuracy of the agency's estimate of the burden of the 
proposed collection of information;
    (3) Ways to enhance the quality, utility, and clarity of the 
information to be collected; and
    (4) Ways to minimize the burden of the collection of information on 
those who are to respond; including through the use of appropriate 
automated collection techniques or other forms of information 
technology, e.g., permitting electronic submission of responses.
    HUD encourages interested parties to submit comment in response to 
these questions.

     Authority:  Section 3507 of the Paperwork Reduction Act of 
1995, 44 U.S.C. Chapter 35.

    Date: November 25, 2015.
Merrie Nichols-Dixon,
Deputy Director, Office of Policy, Programs and Legislative 
Initiatives.
[FR Doc. 2015-30797 Filed 12-4-15; 8:45 am]
 BILLING CODE 4210-67-P