80 FR 79032 - Agency Information Collection Activities: Proposed Collection; Comment Request; Fast Track Generic Clearance for the Collection of Qualitative Feedback on Agency Service Delivery

DEPARTMENT OF DEFENSE
Department of the Army

Federal Register Volume 80, Issue 243 (December 18, 2015)

As part of a Federal Government-wide effort to streamline the process to seek feedback from the public on service delivery, the Department of the Army has submitted a Generic Information Collection Request (Generic ICR): ``Fast Track Generic Clearance for the Collection of Qualitative Feedback on Agency Service Delivery'' to OMB for approval under the Paperwork Reduction Act (PRA).

[Federal Register Volume 80, Number 243 (Friday, December 18, 2015)]
[Notices]
[Pages 79032-79033]
From the Federal Register Online  [www.thefederalregister.org]
[FR Doc No: 2015-31826]


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DEPARTMENT OF DEFENSE

Department of the Army

[Docket ID: USA-2014-0042]


Agency Information Collection Activities: Proposed Collection; 
Comment Request; Fast Track Generic Clearance for the Collection of 
Qualitative Feedback on Agency Service Delivery

ACTION: 30-Day notice of submission of information collection approval 
from the Office of Management and Budget and request for comments.

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SUMMARY: As part of a Federal Government-wide effort to streamline the 
process to seek feedback from the public on service delivery, the 
Department of the Army has submitted a Generic Information Collection 
Request (Generic ICR): ``Fast Track Generic Clearance for the 
Collection of Qualitative Feedback on Agency Service Delivery'' to OMB 
for approval under the Paperwork Reduction Act (PRA).

DATES: Comments must be submitted January 19, 2016.

FOR FURTHER INFORMATION CONTACT: Frederick Licari, 571-372-0493.

SUPPLEMENTARY INFORMATION:
    Title: Fast Track Generic Clearance for the Collection of 
Qualitative Feedback on Agency Service Delivery--Defense Centers of 
Excellence (DCoE) Products.
    Abstract: The information collection activity will garner 
qualitative customer and stakeholder feedback in an efficient, timely 
manner, in accordance with the Administration's commitment to improving 
service delivery. By qualitative feedback we mean information that 
provides useful insights on perceptions and opinions, but are not 
statistical surveys that yield quantitative results that can be 
generalized to the population of study. This feedback will provide 
insights into customer or stakeholder perceptions, experiences and 
expectations, provide an early warning of issues with service, or focus 
attention on areas where communication, training or changes in 
operations might improve delivery of products or services. These 
collections will allow for ongoing, collaborative and actionable 
communications between the Agency and its customers and stakeholders. 
It will also allow feedback to contribute directly to the improvement 
of program management.
    Feedback collected under this generic clearance will provide useful 
information, but it will not yield data that can be generalized to the 
overall population. This type of generic clearance for qualitative 
information will not be used for quantitative information collections 
that are designed to yield reliably actionable results, such as 
monitoring trends over time or documenting program performance. Such 
data uses require more rigorous designs that address: The target 
population to which generalizations will be made, the sampling frame, 
the sample design (including stratification and clustering), the 
precision requirements or power calculations that justify the proposed 
sample size, the expected response rate, methods for assessing 
potential non-response bias, the protocols for data collection, and any 
testing procedures that were or will be undertaken prior fielding the 
study. Depending on the degree of influence the results are likely to 
have, such collections may still be eligible for submission for other 
generic mechanisms that are designed to yield quantitative results.
    The Agency did not receive any comments in response to the 60-day 
notice published in the Federal Register of December 2, 2014 (79 FR 
71404).
    Current Actions: Processing a new Fast Track Generic.
    Type of Review: New Collection.
    Affected Public: Individuals or Households.
    Respondent's Obligation: Voluntary.
    Estimated Number of Respondents: 10,000.
    Below we provide projected average estimates for the next three 
years:
    Average Expected Annual Number of Activities: 40.
    Average number of Respondents per Activity: 250.
    Annual responses: 10,000.
    Frequency of Response: On Occasion/Transaction based.

[[Page 79033]]

    Average minutes per response: 10 minutes.
    Burden hours: 1,668 hours.
    An agency may not conduct or sponsor, and a person is not required 
to respond to, a collection of information unless it displays a 
currently valid Office of Management and Budget control number.
    OMB Desk Officer: Ms. Jasmeet Seehra.
    Comments and recommendations on the proposed information collection 
should be emailed to Ms. Jasmeet Seehra, DoD Desk Officer, at 
[email protected]. Please identify the proposed information 
collection by DoD Desk Officer and the Docket ID number and title of 
the information collection.
    You may also submit comments and recommendations, identified by 
Docket ID number and title, by the following method:
     Federal eRulemaking Portal: http://www.regulations.gov. 
Follow the instructions for submitting comments.
    Instructions: All submissions received must include the agency 
name, Docket ID number and title for this Federal Register document. 
The general policy for comments and other submissions from members of 
the public is to make these submissions available for public viewing on 
the Internet at http://www.regulations.gov as they are received without 
change, including any personal identifiers or contact information.
    DOD Clearance Officer: Mr. Frederick Licari.
    Written requests for copies of the information collection proposal 
should be sent to Mr. Licari at WHS/ESD Directives Division, 4800 Mark 
Center Drive, East Tower, Suite 02G09, Alexandria, VA 22350-3100.

    Dated: December 15, 2015.
Aaron Siegel,
Alternate OSD Federal Register Liaison Officer, Department of Defense.
[FR Doc. 2015-31826 Filed 12-17-15; 8:45 am]
 BILLING CODE 5001-06-P