81_FR_1607 81 FR 1599 - Request for Information: Software Vendors of State and Local Management Information Systems (MIS) and Other Technology Solutions for the National School Lunch and School Breakfast Programs

81 FR 1599 - Request for Information: Software Vendors of State and Local Management Information Systems (MIS) and Other Technology Solutions for the National School Lunch and School Breakfast Programs

DEPARTMENT OF AGRICULTURE
Food and Nutrition Service

Federal Register Volume 81, Issue 8 (January 13, 2016)

Page Range1599-1601
FR Document2016-00504

This is a request for information from Management Information Systems (MIS) software and hardware vendors and developers (``vendors'') to learn about the functionality of State and School Food Authority National School Lunch and School Breakfast Program (NSLP/SBP) data management information systems. It is not a request for proposal and does not commit the Government to issue a solicitation, make an award, or pay any costs associated with responding to this announcement. All submitted information shall remain with the Government and will not be returned. All responses will become part of the public record and will not be held confidential. The United States Department of Agriculture (USDA) is seeking information that will inform future data reporting requirements for the Department's oversight and management of NSLP/SBP. The Department is aware that all States and many school districts have installed and implemented MIS or other technology solutions to improve State and local program management. To better understand the availability and implementation of these solutions, USDA is requesting information from vendors about NSLP/SBP data systems they offer and have deployed at the State and local levels. The objectives of this request for information (RFI) are to: 1. Obtain background data to inform later research on State and School Food Authority (SFA) NSLP/SBP data management information systems. 2. Describe the functionality and capabilities of systems currently in use by State agencies and SFAs, or available to States and SFA for purchase. 3. Describe the typical costs of system development, installation, maintenance, and upgrades. 4. Identify which States and SFAs are using particular systems.

Federal Register, Volume 81 Issue 8 (Wednesday, January 13, 2016)
[Federal Register Volume 81, Number 8 (Wednesday, January 13, 2016)]
[Notices]
[Pages 1599-1601]
From the Federal Register Online  [www.thefederalregister.org]
[FR Doc No: 2016-00504]


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DEPARTMENT OF AGRICULTURE

Food and Nutrition Service


Request for Information: Software Vendors of State and Local 
Management Information Systems (MIS) and Other Technology Solutions for 
the National School Lunch and School Breakfast Programs

AGENCY: Food and Nutrition Service (FNS), USDA.

ACTION: Notice; Request for information.

-----------------------------------------------------------------------

SUMMARY: This is a request for information from Management Information 
Systems (MIS) software and hardware vendors and developers 
(``vendors'') to learn about the functionality of State and School Food 
Authority National School Lunch and School Breakfast Program (NSLP/SBP) 
data management information systems. It is not a request for proposal 
and does not commit the Government to issue a solicitation, make an 
award, or pay any costs associated with responding to this 
announcement. All submitted information shall remain with the 
Government and will not be returned. All responses will become part of 
the public record and will not be held confidential.
    The United States Department of Agriculture (USDA) is seeking 
information that will inform future data reporting requirements for the 
Department's oversight and management of NSLP/SBP. The Department is 
aware that all States and many school districts have installed and 
implemented MIS or other technology solutions to improve State and 
local program management. To better understand the availability and 
implementation of these solutions, USDA is requesting information from 
vendors about NSLP/SBP data systems they offer and have deployed at the 
State and local levels.
    The objectives of this request for information (RFI) are to:
    1. Obtain background data to inform later research on State and 
School Food Authority (SFA) NSLP/SBP data management information 
systems.
    2. Describe the functionality and capabilities of systems currently 
in use by State agencies and SFAs, or available to States and SFA for 
purchase.
    3. Describe the typical costs of system development, installation, 
maintenance, and upgrades.
    4. Identify which States and SFAs are using particular systems.

DATES: To be assured of consideration, written comments must be 
submitted or postmarked on or before March 14, 2016.

[[Page 1600]]


ADDRESSES: The Food and Nutrition Service, USDA, invites the submission 
of the requested information through one of the following methods:
     Preferred method: Submit information through the Federal 
eRulemaking Portal at http://www.regulations.gov. Follow the online 
instructions for submissions.
     Mail: Submissions should be addressed to Dennis Ranalli, 
Social Science Policy Analyst, Office of Policy Support, FNS, U.S. 
Department of Agriculture, 3101 Park Center Drive, Room 1014, 
Alexandria, VA 22302.
     Comments may also be emailed to 
[email protected].
    All information properly and timely submitted, using one of the 
three methods described above, in response to this request for 
information will be included in the record and will be made available 
to the public on the Internet at http://www.regulations.gov. Please be 
advised that the substance of the information provided and the identity 
of the individuals or entities submitting it will be subject to public 
disclosure.
    All written comments will be open for public inspection at the FNS 
office located at 3101 Park Center Drive, Alexandria, Virginia, 22302, 
Room 1014, during regular business hours (8:30 a.m. to 5:00 p.m., 
Monday through Friday). All responses to this notice will be summarized 
and included in the request for Office of Management and Budget (OMB) 
approval. All comments will be a matter of public record.

FOR FURTHER INFORMATION CONTACT: Requests for additional information or 
copies of this request for information should be directed to Dennis 
Ranalli at [email protected].

SUPPLEMENTARY INFORMATION: The current Food and Nutrition Service (FNS) 
routine data collection requirements for the National School Lunch 
Program and School Breakfast Program (NSLP/SBP) have their roots in the 
paper and early computer eras and reflect concerns with paperwork and 
reporting burden. Thus, data collected to administer and monitor these 
programs is typically reported at the State level, with detailed data 
collected at the service delivery point (e.g., individual meal 
transactions, school) often aggregated at one or more levels (e.g., 
school to SFA to State-level) before being submitted to FNS. Data 
aggregation results in a significant loss of potentially valuable 
information that could support administration, monitoring, and policy 
development.
    FNS recognizes that, in fact, managing a school food service 
program is a complex and data intensive operation, and that SFAs 
collect, generate, and maintain far more data than they report to their 
State child nutrition agencies. This includes data on costs, revenues, 
inventories, vendor management, and other business, administrative and 
regulatory activity. The same is true of State agencies that are 
responsible for monitoring the work of many SFAs. Some States and SFAs 
have developed more sophisticated data management systems to manage 
program data, however there is no comprehensive inventory of NSLP/SBP 
management information systems (MIS) in use, the number of States and 
SFAs that use MIS, or the data elements collected to support FNS 
reporting and general program management.
    The Review of Child Nutrition Data and Analysis for Program 
Management project will fill this knowledge gap by fully documenting 
SFA and State NSLP/SBP management information systems. This baseline 
``as is'' review will document overall NSLP/SBP information system 
design, capabilities, functions, development/replacement and 
maintenance costs, and typical lifespan. The ``as is'' review is 
focusing particular attention on NSLP/SBP program management data that 
are collected or generated at the SFA or State agency levels, but are 
not required to be reported to FNS on any FNS program report forms. 
Findings from the RFI and additional review activities will provide a 
baseline for potential improvements to data collection practices and 
help support future MIS modernization and paperwork reduction efforts. 
They will also help identify promising and emerging practices and 
define models for MIS at both the state and local SFA levels.
    FNS requests that vendors respond in detail to the items below. 
Vendors are encouraged to provide any material that addresses the 
information requested or any other information that may be pertinent. 
Additional references or links to materials are welcome.

I. Vendor Information

a. Name of Company
b. Address and Telephone Number
c. Vendor Representative, contact number and email address

II. Vendor Overview & Experience

    Briefly describe your company, your products and services, history, 
and ownership; for example:

a. Web site address
b. Main product/services
c. Main market/customers
d. Company location(s)
e. Product deployment sites/school systems
    1. Number of School District/schools currently deployed
    2. Average/typical size of the school system
    3. Year of first deployment
    4. Years serving schools

III. Product Information

    a. List and describe the core modules provided by your product. For 
example:

1. Point of Sale/Service (POS)
2. Prepayment system(s) for parents
3. Nutrient Analysis and Menu Planning
4. Inventory Management
5. Purchasing/Vendor Management
6. Production Records
7. Financial Management
8. Free and Reduced-Price Meals Applications
     Scanning paper applications
     Processing On-line applications
     Making eligibility determinations
     Creating benefit issuance documents
     Conducting verification
9. Direct Certification
     SNAP recipients
     Extended SNAP household members
     Other direct certification--homeless, migrant, foster
10. Meal counting and claiming
11. Administrative Review
12. Reporting
13. Any other not listed above

    b. Describe the capabilities and reporting functionalities of your 
product.
    c. Describe your platform--site-based, central office w/satellite, 
cloud-based, etc.
    d. For SFAs, are POS terminals proprietary or third-party?
    e. Is your system a commercial off the shelf (COTS) product with 
application in multiple industry segments or school nutrition specific?
    f. Does your firm rely on any `third party software products/
systems' for implementation and/or operation?
    g. Are any additional licenses required from `third party sources' 
to utilize your product?
    h. What is your product's ability to interface with other vendor 
systems? What level of customization is available?
    i. List the minimum and recommended hardware requirements to 
implement and utilize your product at each level of installation.
    j. Describe the interface capabilities between your product and 
various within-district student data base systems.
    k. Describe the interface capabilities between your product and 
State agency systems.

[[Page 1601]]

    l. Does your system adhere to Schools Interoperability Framework 
(SIF) standards?
    m. Please provide a list of data elements captured/stored by your 
product. For example:

1. Name of the data element
2. Description of the data element
3. Possible values

    n. Describe the processes/procedures/steps associated with 
planning, installation, setup, data import and conversion, data 
migration, quality assurance, deployment, and roll-out for your 
product.

IV. Customer Support, Maintenance and Security

    a. Describe your model for providing customer support, including 
charge/cost structure (e.g., hours of support, levels of support).
    b. Describe your incident reporting and tracking systems, and the 
ability for customer staff to access those systems directly.
    c. List the types of support access that are available (web, email, 
chat, telephone etc.).
    d. Describe the communication and escalation processes/protocols in 
the event of failure, network outages, degraded service, and/or 
exceeded planned utilization.
    e. Describe your replication, archival and retrieval processes, 
including your disaster recovery model.
    f. Describe the warranty and maintenance plan(s) for your product. 
Have there been recent upgrades or updates to your product? How often 
do you typically develop and release upgrades?
    g. Is your support agreement integrated into the license agreement?
    h. Describe your understanding and system approach to privacy 
rules, specifically those related to children and students (Children's 
Online Privacy Protection Act, Family Educational Rights and Privacy 
Act, etc.).
    i. Describe your process for upgrading your product to meet federal 
and state regulations.
    j. Does your product support access through smartphones, tablets, 
laptops etc.?

V. Pricing

    a. Describe your pricing models relevant to each component of your 
product.
    b. Is your pricing model based on purchasing the entire product or 
individual module(s), or is it based on usage/users?
    c. Describe the upgrade process and cost to upgrade.
    d. List any additional pricing/cost information that would be 
useful to evaluate the affordability of the product.

VI. Training

    a. What type of technical training do you provide?
    b. Describe your product's documentation and in-program help?

Audrey Rowe,
Administrator, Food and Nutrition Service.
[FR Doc. 2016-00504 Filed 1-12-16; 8:45 am]
 BILLING CODE 3410-30-P



                                                                                Federal Register / Vol. 81, No. 8 / Wednesday, January 13, 2016 / Notices                                              1599

                                                    • Proposals for new and/or revision of                  meetings, and other types of information               DEPARTMENT OF AGRICULTURE
                                                      food additive provisions (replies to CL               that could affect or would be of interest
                                                      2015/12–FA)                                           to our constituents and stakeholders.                  Food and Nutrition Service
                                                    • Proposed draft revision of food                       The Update is available on the FSIS
                                                      category 01.1 ‘‘Milk and dairy-based                                                                         Request for Information: Software
                                                                                                            Web page. Through the Web page, FSIS
                                                      drinks’’ and its sub-categories                                                                              Vendors of State and Local
                                                                                                            is able to provide information to a much
                                                    • Discussion paper on the use of                        broader, more diverse audience. In
                                                                                                                                                                   Management Information Systems
                                                      specific food additives in the                                                                               (MIS) and Other Technology Solutions
                                                                                                            addition, FSIS offers an email                         for the National School Lunch and
                                                      production of wine
                                                                                                            subscription service which provides
                                                    • Proposed draft revision to the                                                                               School Breakfast Programs
                                                      International Numbering System (INS)                  automatic and customized access to
                                                                                                            selected food safety news and                          AGENCY: Food and Nutrition Service
                                                      for Food Additives (CAC/GL 36–1989)                                                                          (FNS), USDA.
                                                    • Proposals for additions and changes                   information. This service is available at:
                                                                                                            http://www.fsis.usda.gov/subscribe.                    ACTION: Notice; Request for information.
                                                      to the Priority List of Substances
                                                      proposed for evaluation by JECFA                      Options range from recalls to export                   SUMMARY:     This is a request for
                                                      (replies to CL 2015/11–FA)                            information, regulations, directives, and              information from Management
                                                    • Information on commercial use of:                     notices. Customers can add or delete                   Information Systems (MIS) software and
                                                      Potassium hydrogen sulfate (INS                       subscriptions themselves, and have the                 hardware vendors and developers
                                                      515(ii)), sodium sorbates (INS 201)                   option to password protect their                       (‘‘vendors’’) to learn about the
                                                      and calcium hydrogen sulfite (INS                     accounts.                                              functionality of State and School Food
                                                      227) (replies to CL 2015/9–FA Part C,                                                                        Authority National School Lunch and
                                                      point 9)                                              USDA Non-Discrimination Statement
                                                                                                                                                                   School Breakfast Program (NSLP/SBP)
                                                    • Discussion paper on secondary                           No agency, officer, or employee of the               data management information systems.
                                                      additives                                                                                                    It is not a request for proposal and does
                                                    • Proposed draft revision of Section                    USDA shall, on the grounds of race,
                                                                                                            color, national origin, religion, sex,                 not commit the Government to issue a
                                                      4.1c and 5.1c of the General Standard                                                                        solicitation, make an award, or pay any
                                                      for the Labelling of Food Additives                   gender identity, sexual orientation,
                                                                                                            disability, age, marital status, family/               costs associated with responding to this
                                                      When Sold As Such (CODEX STAN                                                                                announcement. All submitted
                                                      107–1981)                                             parental status, income derived from a
                                                                                                                                                                   information shall remain with the
                                                    • Other Business and Future Work                        public assistance program, or political
                                                                                                                                                                   Government and will not be returned.
                                                      Each issue listed will be fully                       beliefs, exclude from participation in,                All responses will become part of the
                                                    described in documents distributed, or                  deny the benefits of, or subject to                    public record and will not be held
                                                    to be distributed, by the Codex                         discrimination any person in the United                confidential.
                                                    Secretariat prior to the meeting.                       States under any program or activity                      The United States Department of
                                                    Members of the public may access these                  conducted by the USDA.                                 Agriculture (USDA) is seeking
                                                    documents at http://                                                                                           information that will inform future data
                                                                                                            How To File a Complaint of
                                                    www.codexalimentarius.org/meetings-                                                                            reporting requirements for the
                                                                                                            Discrimination
                                                    reports/detail/en/                                                                                             Department’s oversight and
                                                    ?meeting=CCFA&session=48.                                  To file a complaint of discrimination,              management of NSLP/SBP. The
                                                                                                            complete the USDA Program                              Department is aware that all States and
                                                    Public Meeting
                                                                                                            Discrimination Complaint Form, which                   many school districts have installed and
                                                      At the February 16, 2016, public                                                                             implemented MIS or other technology
                                                                                                            may be accessed online at http://
                                                    meeting, draft U.S. positions on the                                                                           solutions to improve State and local
                                                    agenda items will be described and                      www.ocio.usda.gov/sites/default/files/
                                                                                                                                                                   program management. To better
                                                    discussed, and attendees will have the                  docs/2012/Complain_combined_6_8_
                                                                                                                                                                   understand the availability and
                                                    opportunity to pose questions and offer                 12.pdf, or write a letter signed by you                implementation of these solutions,
                                                    comments. Written comments may be                       or your authorized representative.                     USDA is requesting information from
                                                    offered at the meeting or sent to the U.S.                 Send your completed complaint form                  vendors about NSLP/SBP data systems
                                                    Delegate for the 48th Session of the                    or letter to USDA by mail, fax, or Email:              they offer and have deployed at the
                                                    CCFA, Dr. Susan Carberry at the                            Mail: U.S. Department of Agriculture,               State and local levels.
                                                    following address: ccfa@fda.hhs.gov.                    Director, Office of Adjudication, 1400                    The objectives of this request for
                                                    Written comments should state they                                                                             information (RFI) are to:
                                                                                                            Independence Avenue SW.,
                                                    relate to activities of the 48th Session of                                                                       1. Obtain background data to inform
                                                                                                            Washington, DC 20250–9410.                             later research on State and School Food
                                                    the CCFA.
                                                                                                               Fax: (202) 690–7442.                                Authority (SFA) NSLP/SBP data
                                                    Additional Public Notification                                                                                 management information systems.
                                                                                                               Email: program.intake@usda.gov.
                                                      Public awareness of all segments of                                                                             2. Describe the functionality and
                                                    rulemaking and policy development is                       Persons with disabilities who require               capabilities of systems currently in use
                                                    important. Consequently, FSIS will                      alternative means for communication                    by State agencies and SFAs, or available
                                                    announce this Federal Register                          (Braille, large print, audiotape, etc.)                to States and SFA for purchase.
                                                    publication on-line through the FSIS                    should contact USDA’s TARGET Center                       3. Describe the typical costs of system
asabaliauskas on DSK5VPTVN1PROD with NOTICES




                                                    Web page located at: http://                            at (202) 720–2600 (voice and TDD).                     development, installation, maintenance,
                                                    www.fsis.usda.gov/federal-register .                    Mary Frances Lowe,
                                                                                                                                                                   and upgrades.
                                                      FSIS also will make copies of this                                                                              4. Identify which States and SFAs are
                                                                                                            U.S. Manager for Codex Alimentarius.                   using particular systems.
                                                    publication available through the FSIS
                                                    Constituent Update, which is used to                    [FR Doc. 2016–00482 Filed 1–12–16; 8:45 am]            DATES: To be assured of consideration,
                                                    provide information regarding FSIS                      BILLING CODE 3410–DM–P                                 written comments must be submitted or
                                                    policies, procedures, regulations,                                                                             postmarked on or before March 14,
                                                    Federal Register notices, FSIS public                                                                          2016.


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                                                    1600                        Federal Register / Vol. 81, No. 8 / Wednesday, January 13, 2016 / Notices

                                                    ADDRESSES:    The Food and Nutrition                    and that SFAs collect, generate, and                     1. Number of School District/schools
                                                    Service, USDA, invites the submission                   maintain far more data than they report                     currently deployed
                                                    of the requested information through                    to their State child nutrition agencies.                 2. Average/typical size of the school
                                                    one of the following methods:                           This includes data on costs, revenues,                      system
                                                       • Preferred method: Submit                           inventories, vendor management, and                      3. Year of first deployment
                                                    information through the Federal                         other business, administrative and                       4. Years serving schools
                                                    eRulemaking Portal at http://                           regulatory activity. The same is true of
                                                                                                                                                                   III. Product Information
                                                    www.regulations.gov. Follow the online                  State agencies that are responsible for
                                                    instructions for submissions.                           monitoring the work of many SFAs.                         a. List and describe the core modules
                                                       • Mail: Submissions should be                        Some States and SFAs have developed                    provided by your product. For example:
                                                    addressed to Dennis Ranalli, Social                     more sophisticated data management                     1. Point of Sale/Service (POS)
                                                    Science Policy Analyst, Office of Policy                systems to manage program data,                        2. Prepayment system(s) for parents
                                                    Support, FNS, U.S. Department of                        however there is no comprehensive                      3. Nutrient Analysis and Menu Planning
                                                    Agriculture, 3101 Park Center Drive,                    inventory of NSLP/SBP management                       4. Inventory Management
                                                    Room 1014, Alexandria, VA 22302.                        information systems (MIS) in use, the                  5. Purchasing/Vendor Management
                                                       • Comments may also be emailed to                    number of States and SFAs that use                     6. Production Records
                                                    dennis.ranalli@fns.usda.gov.                            MIS, or the data elements collected to                 7. Financial Management
                                                       All information properly and timely                  support FNS reporting and general                      8. Free and Reduced-Price Meals
                                                    submitted, using one of the three                       program management.                                       Applications
                                                    methods described above, in response to                    The Review of Child Nutrition Data                     • Scanning paper applications
                                                    this request for information will be                    and Analysis for Program Management                       • Processing On-line applications
                                                    included in the record and will be made                 project will fill this knowledge gap by                   • Making eligibility determinations
                                                    available to the public on the Internet at              fully documenting SFA and State NSLP/                     • Creating benefit issuance
                                                    http://www.regulations.gov. Please be                   SBP management information systems.                          documents
                                                    advised that the substance of the                       This baseline ‘‘as is’’ review will                       • Conducting verification
                                                    information provided and the identity of                document overall NSLP/SBP                              9. Direct Certification
                                                    the individuals or entities submitting it               information system design, capabilities,                  • SNAP recipients
                                                    will be subject to public disclosure.                   functions, development/replacement                        • Extended SNAP household
                                                       All written comments will be open for                and maintenance costs, and typical                           members
                                                    public inspection at the FNS office                     lifespan. The ‘‘as is’’ review is focusing                • Other direct certification—
                                                    located at 3101 Park Center Drive,                      particular attention on NSLP/SBP                             homeless, migrant, foster
                                                    Alexandria, Virginia, 22302, Room                       program management data that are                       10. Meal counting and claiming
                                                    1014, during regular business hours                     collected or generated at the SFA or                   11. Administrative Review
                                                    (8:30 a.m. to 5:00 p.m., Monday through                 State agency levels, but are not required              12. Reporting
                                                    Friday). All responses to this notice will              to be reported to FNS on any FNS                       13. Any other not listed above
                                                    be summarized and included in the                       program report forms. Findings from the                   b. Describe the capabilities and
                                                    request for Office of Management and                    RFI and additional review activities will              reporting functionalities of your
                                                    Budget (OMB) approval. All comments                     provide a baseline for potential                       product.
                                                    will be a matter of public record.                      improvements to data collection                           c. Describe your platform—site-based,
                                                    FOR FURTHER INFORMATION CONTACT:                        practices and help support future MIS                  central office w/satellite, cloud-based,
                                                    Requests for additional information or                  modernization and paperwork reduction                  etc.
                                                    copies of this request for information                  efforts. They will also help identify                     d. For SFAs, are POS terminals
                                                    should be directed to Dennis Ranalli at                 promising and emerging practices and                   proprietary or third-party?
                                                    dennis.ranalli@fns.usda.gov.                            define models for MIS at both the state                   e. Is your system a commercial off the
                                                    SUPPLEMENTARY INFORMATION: The                          and local SFA levels.                                  shelf (COTS) product with application
                                                    current Food and Nutrition Service                         FNS requests that vendors respond in                in multiple industry segments or school
                                                    (FNS) routine data collection                           detail to the items below. Vendors are                 nutrition specific?
                                                    requirements for the National School                    encouraged to provide any material that                   f. Does your firm rely on any ‘third
                                                    Lunch Program and School Breakfast                      addresses the information requested or                 party software products/systems’ for
                                                    Program (NSLP/SBP) have their roots in                  any other information that may be                      implementation and/or operation?
                                                    the paper and early computer eras and                   pertinent. Additional references or links                 g. Are any additional licenses
                                                    reflect concerns with paperwork and                     to materials are welcome.                              required from ‘third party sources’ to
                                                    reporting burden. Thus, data collected                  I. Vendor Information                                  utilize your product?
                                                    to administer and monitor these                                                                                   h. What is your product’s ability to
                                                                                                            a. Name of Company
                                                    programs is typically reported at the                   b. Address and Telephone Number                        interface with other vendor systems?
                                                    State level, with detailed data collected               c. Vendor Representative, contact                      What level of customization is
                                                    at the service delivery point (e.g.,                       number and email address                            available?
                                                    individual meal transactions, school)                                                                             i. List the minimum and
                                                    often aggregated at one or more levels                  II. Vendor Overview & Experience                       recommended hardware requirements to
                                                    (e.g., school to SFA to State-level) before                                                                    implement and utilize your product at
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                                                                                                               Briefly describe your company, your
                                                    being submitted to FNS. Data                            products and services, history, and                    each level of installation.
                                                    aggregation results in a significant loss               ownership; for example:                                   j. Describe the interface capabilities
                                                    of potentially valuable information that                a. Web site address                                    between your product and various
                                                    could support administration,                           b. Main product/services                               within-district student data base
                                                    monitoring, and policy development.                     c. Main market/customers                               systems.
                                                       FNS recognizes that, in fact, managing               d. Company location(s)                                    k. Describe the interface capabilities
                                                    a school food service program is a                      e. Product deployment sites/school                     between your product and State agency
                                                    complex and data intensive operation,                      systems                                             systems.


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                                                                                Federal Register / Vol. 81, No. 8 / Wednesday, January 13, 2016 / Notices                                              1601

                                                       l. Does your system adhere to Schools                  d. List any additional pricing/cost                  technological collection techniques or
                                                    Interoperability Framework (SIF)                        information that would be useful to                    other forms of information technology.
                                                    standards?                                              evaluate the affordability of the product.                Comments may be sent to Lynnette
                                                       m. Please provide a list of data                                                                            Thomas, Planning & Regulatory Affairs
                                                                                                            VI. Training
                                                    elements captured/stored by your                                                                               Office, Office of Policy Support, 3101
                                                    product. For example:                                     a. What type of technical training do                Park Center Drive, Alexandria, VA
                                                    1. Name of the data element                             you provide?                                           22302. Comments will also be accepted
                                                    2. Description of the data element                        b. Describe your product’s                           through the Federal eRulemaking Portal.
                                                    3. Possible values                                      documentation and in-program help?                     Go to http://www.regulations.gov, and
                                                       n. Describe the processes/procedures/                                                                       follow the online instructions for
                                                                                                            Audrey Rowe,
                                                    steps associated with planning,                                                                                submitting comments electronically.
                                                                                                            Administrator, Food and Nutrition Service.
                                                    installation, setup, data import and                                                                              All responses to this notice will be
                                                                                                            [FR Doc. 2016–00504 Filed 1–12–16; 8:45 am]            summarized and included in the request
                                                    conversion, data migration, quality
                                                    assurance, deployment, and roll-out for
                                                                                                            BILLING CODE 3410–30–P                                 for Office of Management and Budget
                                                    your product.                                                                                                  (OMB) approval. All comments will also
                                                                                                                                                                   become a matter of public record.
                                                    IV. Customer Support, Maintenance                       DEPARTMENT OF AGRICULTURE
                                                                                                                                                                   FOR FURTHER INFORMATION CONTACT:
                                                    and Security                                                                                                   Requests for additional information or
                                                                                                            Food and Nutrition Service
                                                       a. Describe your model for providing                                                                        copies of this information collection
                                                    customer support, including charge/cost                 Agency Information Collection                          should be directed to Lynnette Thomas,
                                                    structure (e.g., hours of support, levels               Activities: Proposed Collection;                       Planning & Regulatory Affairs Office,
                                                    of support).                                            Comment Request—Generic Clearance                      Office of Policy Support, 3101 Park
                                                       b. Describe your incident reporting                  for the Collection of Qualitative                      Center Drive, Alexandria, VA 22302.
                                                    and tracking systems, and the ability for               Feedback on Agency Service Delivery                    SUPPLEMENTARY INFORMATION:
                                                    customer staff to access those systems                                                                            Title: Generic Clearance for the
                                                                                                            AGENCY: Food and Nutrition Service,
                                                    directly.                                                                                                      Collection of Qualitative Feedback on
                                                                                                            USDA.
                                                       c. List the types of support access that                                                                    Agency Service Delivery (Fast Track).
                                                    are available (web, email, chat,                        ACTION: Notice.                                           OMB Number: 0584–NEW.
                                                    telephone etc.).                                                                                                  Expiration Date: Not Yet Determined.
                                                                                                            SUMMARY:     The Food and Nutrition
                                                       d. Describe the communication and                                                                              Type of Request: New collection.
                                                                                                            Service (FNS), as part of its continuing
                                                    escalation processes/protocols in the                                                                             Abstract: The proposed information
                                                                                                            effort to reduce paperwork and
                                                    event of failure, network outages,                                                                             collection activity provides a means to
                                                                                                            respondent burden, invites the general
                                                    degraded service, and/or exceeded                                                                              garner qualitative customer and
                                                                                                            public to comment on the ‘‘Generic
                                                    planned utilization.                                                                                           stakeholder feedback in an efficient and
                                                                                                            Clearance for the Collection of
                                                       e. Describe your replication, archival                                                                      timely manner. By qualitative feedback
                                                                                                            Qualitative Feedback on Agency Service
                                                    and retrieval processes, including your                                                                        we mean, information that provides
                                                                                                            Delivery ’’ for approval under the
                                                    disaster recovery model.                                                                                       useful insights on perceptions and
                                                                                                            Paperwork Reduction Act (PRA) (44
                                                       f. Describe the warranty and                                                                                opinions, but are not statistical surveys
                                                                                                            U.S.C. 3501 et seq.). This collection is
                                                    maintenance plan(s) for your product.                                                                          that yield quantitative results that can
                                                                                                            being developed as part of a Federal
                                                    Have there been recent upgrades or                                                                             be generalized to the population. This
                                                                                                            Government-wide effort to streamline
                                                    updates to your product? How often do                                                                          feedback will, (1) provide insights into
                                                                                                            the process for seeking feedback from
                                                    you typically develop and release                                                                              customer or stakeholder perceptions,
                                                                                                            the public on service delivery. This
                                                    upgrades?                                                                                                      experiences and expectations, (2)
                                                                                                            notice announces our intent to submit
                                                       g. Is your support agreement                                                                                provide an early warning of issues with
                                                                                                            this ‘‘fast track’’ collection to the Office
                                                    integrated into the license agreement?                                                                         service and, (3) focus attention on areas
                                                                                                            of Management and Budget (OMB) for
                                                       h. Describe your understanding and                                                                          where communication, training or
                                                                                                            approval and to solicit comments on
                                                    system approach to privacy rules,                                                                              changes in operations might improve
                                                                                                            specific aspects for the proposed
                                                    specifically those related to children                                                                         delivery of products or services. This
                                                                                                            information collection.
                                                    and students (Children’s Online Privacy                                                                        collection will allow for ongoing,
                                                    Protection Act, Family Educational                      DATES: Written comments must be                        collaborative and actionable
                                                    Rights and Privacy Act, etc.).                          received on or before March 14, 2016.                  communications between the Agency
                                                       i. Describe your process for upgrading               ADDRESSES: Comments are invited on:                    and its customers and stakeholders. It
                                                    your product to meet federal and state                  (1) Whether the proposed collection of                 will also allow feedback to contribute
                                                    regulations.                                            information is necessary for the proper                directly to the improvement of program
                                                       j. Does your product support access                  performance of the Agency’s functions,                 management.
                                                    through smartphones, tablets, laptops                   including whether the information will                    The solicitation of feedback will target
                                                    etc.?                                                   have practical utility; (2) the accuracy of            areas such as: Timeliness,
                                                                                                            the Agency’s estimate of the proposed                  appropriateness, accuracy of
                                                    V. Pricing                                              information collection burden,                         information, courtesy, efficiency of
                                                      a. Describe your pricing models                       including the validity of the                          service delivery, and resolution of
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                                                    relevant to each component of your                      methodology and assumptions used; (3)                  issues with service delivery. Responses
                                                    product.                                                ways to enhance the quality, utility and               will be assessed to plan and inform
                                                      b. Is your pricing model based on                     clarity of the information to be                       efforts to improve or maintain the
                                                    purchasing the entire product or                        collected; and (4) ways to minimize the                quality of service offered to the public.
                                                    individual module(s), or is it based on                 burden of the collection of information                If this information is not collected, vital
                                                    usage/users?                                            on those who are to respond, including                 feedback from customers and
                                                      c. Describe the upgrade process and                   use of appropriate automated,                          stakeholders on the Agency’s services
                                                    cost to upgrade.                                        electronic, mechanical, or other                       will be unavailable.


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Document Created: 2016-01-13 01:01:06
Document Modified: 2016-01-13 01:01:06
CategoryRegulatory Information
CollectionFederal Register
sudoc ClassAE 2.7:
GS 4.107:
AE 2.106:
PublisherOffice of the Federal Register, National Archives and Records Administration
SectionNotices
ActionNotice; Request for information.
DatesTo be assured of consideration, written comments must be submitted or postmarked on or before March 14, 2016.
ContactRequests for additional information or copies of this request for information should be directed to Dennis Ranalli at [email protected]
FR Citation81 FR 1599 

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