81 FR 1601 - Agency Information Collection Activities: Proposed Collection; Comment Request-Generic Clearance for the Collection of Qualitative Feedback on Agency Service Delivery

DEPARTMENT OF AGRICULTURE
Food and Nutrition Service

Federal Register Volume 81, Issue 8 (January 13, 2016)

Page Range		1601-1602
FR Document		2016-00505

The Food and Nutrition Service (FNS), as part of its continuing effort to reduce paperwork and respondent burden, invites the general public to comment on the ``Generic Clearance for the Collection of Qualitative Feedback on Agency Service Delivery '' for approval under the Paperwork Reduction Act (PRA) (44 U.S.C. 3501 et seq.). This collection is being developed as part of a Federal Government-wide effort to streamline the process for seeking feedback from the public on service delivery. This notice announces our intent to submit this ``fast track'' collection to the Office of Management and Budget (OMB) for approval and to solicit comments on specific aspects for the proposed information collection.

Federal Register, Volume 81 Issue 8 (Wednesday, January 13, 2016)

[Federal Register Volume 81, Number 8 (Wednesday, January 13, 2016)]
[Notices]
[Pages 1601-1602]
From the Federal Register Online  [www.thefederalregister.org]
[FR Doc No: 2016-00505]


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DEPARTMENT OF AGRICULTURE

Food and Nutrition Service


Agency Information Collection Activities: Proposed Collection; 
Comment Request--Generic Clearance for the Collection of Qualitative 
Feedback on Agency Service Delivery

AGENCY: Food and Nutrition Service, USDA.

ACTION: Notice.

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SUMMARY: The Food and Nutrition Service (FNS), as part of its 
continuing effort to reduce paperwork and respondent burden, invites 
the general public to comment on the ``Generic Clearance for the 
Collection of Qualitative Feedback on Agency Service Delivery '' for 
approval under the Paperwork Reduction Act (PRA) (44 U.S.C. 3501 et 
seq.). This collection is being developed as part of a Federal 
Government-wide effort to streamline the process for seeking feedback 
from the public on service delivery. This notice announces our intent 
to submit this ``fast track'' collection to the Office of Management 
and Budget (OMB) for approval and to solicit comments on specific 
aspects for the proposed information collection.

DATES: Written comments must be received on or before March 14, 2016.

ADDRESSES: Comments are invited on: (1) Whether the proposed collection 
of information is necessary for the proper performance of the Agency's 
functions, including whether the information will have practical 
utility; (2) the accuracy of the Agency's estimate of the proposed 
information collection burden, including the validity of the 
methodology and assumptions used; (3) ways to enhance the quality, 
utility and clarity of the information to be collected; and (4) ways to 
minimize the burden of the collection of information on those who are 
to respond, including use of appropriate automated, electronic, 
mechanical, or other technological collection techniques or other forms 
of information technology.
    Comments may be sent to Lynnette Thomas, Planning & Regulatory 
Affairs Office, Office of Policy Support, 3101 Park Center Drive, 
Alexandria, VA 22302. Comments will also be accepted through the 
Federal eRulemaking Portal. Go to http://www.regulations.gov, and 
follow the online instructions for submitting comments electronically.
    All responses to this notice will be summarized and included in the 
request for Office of Management and Budget (OMB) approval. All 
comments will also become a matter of public record.

FOR FURTHER INFORMATION CONTACT: Requests for additional information or 
copies of this information collection should be directed to Lynnette 
Thomas, Planning & Regulatory Affairs Office, Office of Policy Support, 
3101 Park Center Drive, Alexandria, VA 22302.

SUPPLEMENTARY INFORMATION:
    Title: Generic Clearance for the Collection of Qualitative Feedback 
on Agency Service Delivery (Fast Track).
    OMB Number: 0584-NEW.
    Expiration Date: Not Yet Determined.
    Type of Request: New collection.
    Abstract: The proposed information collection activity provides a 
means to garner qualitative customer and stakeholder feedback in an 
efficient and timely manner. By qualitative feedback we mean, 
information that provides useful insights on perceptions and opinions, 
but are not statistical surveys that yield quantitative results that 
can be generalized to the population. This feedback will, (1) provide 
insights into customer or stakeholder perceptions, experiences and 
expectations, (2) provide an early warning of issues with service and, 
(3) focus attention on areas where communication, training or changes 
in operations might improve delivery of products or services. This 
collection will allow for ongoing, collaborative and actionable 
communications between the Agency and its customers and stakeholders. 
It will also allow feedback to contribute directly to the improvement 
of program management.
    The solicitation of feedback will target areas such as: Timeliness, 
appropriateness, accuracy of information, courtesy, efficiency of 
service delivery, and resolution of issues with service delivery. 
Responses will be assessed to plan and inform efforts to improve or 
maintain the quality of service offered to the public. If this 
information is not collected, vital feedback from customers and 
stakeholders on the Agency's services will be unavailable.

[[Page 1602]]

    The Agency will only submit a collection for approval under this 
generic clearance if it meets the following conditions:
     The collections are voluntary;
     The collections are low-burden for respondents (based on 
considerations of total burden hours, total number of respondents, or 
burden-hours per respondent) and are low-cost for both the respondents 
and the Federal Government;
     The collections are non-controversial and do not raise 
issues of concern to other Federal agencies;
     Any collection is targeted to the solicitation of opinions 
from respondents who have experience with the program or may have 
experience with the program in the near future;
     Personally identifiable information (PII) is collected 
only to the extent necessary and is not retained;
     Information gathered will be used only internally for 
general service improvement and program management purposes and is not 
intended for release outside of the agency;
     Information gathered will not be used for the purpose of 
substantially informing influential policy decisions; and
     Information gathered will yield qualitative information; 
the collections will not be designed or expected to yield statistically 
reliable results or used as though the results are generalizable to the 
population of study.
    Feedback collected under this generic clearance provides useful 
information, but it does not yield data that can be generalized to the 
overall population. This type of generic clearance for qualitative 
information will not be used for quantitative information collections 
that are designed to yield reliably actionable results, such as 
monitoring trends over time or documenting program performance. Such 
data usage require more rigorous designs that address: The target 
population to which generalizations will be made, the sampling frame, 
the sample design (including stratification and clustering), the 
precision requirements or power calculations that justify the proposed 
sample size, the expected response rate, methods for assessing 
potential non-response bias, the protocols for data collection, and any 
testing procedures that were or will be undertaken prior to fielding 
the study. Depending on the degree of influence the results are likely 
to have, such collections may still be eligible for submission for 
other generic mechanisms that are designed to yield quantitative 
results.
    As a general matter, information collections will not result in any 
new system of records containing privacy information and will not ask 
questions of a sensitive nature, such as sexual behavior and attitudes, 
religious beliefs, and other matters that are commonly considered 
private.
    Below we provide projected average estimates for the next 3-years:
    Affected Public: Individuals and Households, Businesses and 
Organizations, State, Local or Tribal Government.
    Estimated Number of Respondents: 30,000.
    Estimated Number of Responses per Respondent: 1.
    Estimated Annual responses: 30,000.
    Estimated time per response: 60 minutes.
    Burden hours: 30,000.

Audrey Rowe,
Administrator, Food and Nutrition Service.
[FR Doc. 2016-00505 Filed 1-12-16; 8:45 am]
 BILLING CODE 3410-30-P

Federal Register / Vol. 81, No. 8 / Wednesday, January 13, 2016 / Notices 1601

l. Does your system adhere to Schools d. List any additional pricing/cost technological collection techniques or
Interoperability Framework (SIF) information that would be useful to other forms of information technology.
standards? evaluate the affordability of the product. Comments may be sent to Lynnette
m. Please provide a list of data Thomas, Planning & Regulatory Affairs
VI. Training
elements captured/stored by your Office, Office of Policy Support, 3101
product. For example: a. What type of technical training do Park Center Drive, Alexandria, VA
1. Name of the data element you provide? 22302. Comments will also be accepted
2. Description of the data element b. Describe your product’s through the Federal eRulemaking Portal.
3. Possible values documentation and in-program help? Go to http://www.regulations.gov, and
n. Describe the processes/procedures/ follow the online instructions for
Audrey Rowe,
steps associated with planning, submitting comments electronically.
Administrator, Food and Nutrition Service.
installation, setup, data import and All responses to this notice will be
[FR Doc. 2016–00504 Filed 1–12–16; 8:45 am] summarized and included in the request
conversion, data migration, quality
assurance, deployment, and roll-out for
BILLING CODE 3410–30–P for Office of Management and Budget
your product. (OMB) approval. All comments will also
become a matter of public record.
IV. Customer Support, Maintenance DEPARTMENT OF AGRICULTURE
FOR FURTHER INFORMATION CONTACT:
and Security Requests for additional information or
Food and Nutrition Service
a. Describe your model for providing copies of this information collection
customer support, including charge/cost Agency Information Collection should be directed to Lynnette Thomas,
structure (e.g., hours of support, levels Activities: Proposed Collection; Planning & Regulatory Affairs Office,
of support). Comment Request—Generic Clearance Office of Policy Support, 3101 Park
b. Describe your incident reporting for the Collection of Qualitative Center Drive, Alexandria, VA 22302.
and tracking systems, and the ability for Feedback on Agency Service Delivery SUPPLEMENTARY INFORMATION:
customer staff to access those systems Title: Generic Clearance for the
AGENCY: Food and Nutrition Service,
directly. Collection of Qualitative Feedback on
USDA.
c. List the types of support access that Agency Service Delivery (Fast Track).
are available (web, email, chat, ACTION: Notice. OMB Number: 0584–NEW.
telephone etc.). Expiration Date: Not Yet Determined.
SUMMARY: The Food and Nutrition
d. Describe the communication and Type of Request: New collection.
Service (FNS), as part of its continuing
escalation processes/protocols in the Abstract: The proposed information
effort to reduce paperwork and
event of failure, network outages, collection activity provides a means to
respondent burden, invites the general
degraded service, and/or exceeded garner qualitative customer and
public to comment on the ‘‘Generic
planned utilization. stakeholder feedback in an efficient and
Clearance for the Collection of
e. Describe your replication, archival timely manner. By qualitative feedback
Qualitative Feedback on Agency Service
and retrieval processes, including your we mean, information that provides
Delivery ’’ for approval under the
disaster recovery model. useful insights on perceptions and
Paperwork Reduction Act (PRA) (44
f. Describe the warranty and opinions, but are not statistical surveys
U.S.C. 3501 et seq.). This collection is
maintenance plan(s) for your product. that yield quantitative results that can
being developed as part of a Federal
Have there been recent upgrades or be generalized to the population. This
Government-wide effort to streamline
updates to your product? How often do feedback will, (1) provide insights into
the process for seeking feedback from
you typically develop and release customer or stakeholder perceptions,
the public on service delivery. This
upgrades? experiences and expectations, (2)
notice announces our intent to submit
g. Is your support agreement provide an early warning of issues with
this ‘‘fast track’’ collection to the Office
integrated into the license agreement? service and, (3) focus attention on areas
of Management and Budget (OMB) for
h. Describe your understanding and where communication, training or
approval and to solicit comments on
system approach to privacy rules, changes in operations might improve
specific aspects for the proposed
specifically those related to children delivery of products or services. This
information collection.
and students (Children’s Online Privacy collection will allow for ongoing,
Protection Act, Family Educational DATES: Written comments must be collaborative and actionable
Rights and Privacy Act, etc.). received on or before March 14, 2016. communications between the Agency
i. Describe your process for upgrading ADDRESSES: Comments are invited on: and its customers and stakeholders. It
your product to meet federal and state (1) Whether the proposed collection of will also allow feedback to contribute
regulations. information is necessary for the proper directly to the improvement of program
j. Does your product support access performance of the Agency’s functions, management.
through smartphones, tablets, laptops including whether the information will The solicitation of feedback will target
etc.? have practical utility; (2) the accuracy of areas such as: Timeliness,
the Agency’s estimate of the proposed appropriateness, accuracy of
V. Pricing information collection burden, information, courtesy, efficiency of
a. Describe your pricing models including the validity of the service delivery, and resolution of
asabaliauskas on DSK5VPTVN1PROD with NOTICES

relevant to each component of your methodology and assumptions used; (3) issues with service delivery. Responses
product. ways to enhance the quality, utility and will be assessed to plan and inform
b. Is your pricing model based on clarity of the information to be efforts to improve or maintain the
purchasing the entire product or collected; and (4) ways to minimize the quality of service offered to the public.
individual module(s), or is it based on burden of the collection of information If this information is not collected, vital
usage/users? on those who are to respond, including feedback from customers and
c. Describe the upgrade process and use of appropriate automated, stakeholders on the Agency’s services
cost to upgrade. electronic, mechanical, or other will be unavailable.

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1602 Federal Register / Vol. 81, No. 8 / Wednesday, January 13, 2016 / Notices

The Agency will only submit a system of records containing privacy agency, including whether the
collection for approval under this information and will not ask questions information will have practical utility;
generic clearance if it meets the of a sensitive nature, such as sexual (b) the accuracy of the agency’s estimate
following conditions: behavior and attitudes, religious beliefs, of the burden of the proposed collection
• The collections are voluntary; and other matters that are commonly of information, including the validity of
• The collections are low-burden for considered private. the methodology and assumptions that
respondents (based on considerations of Below we provide projected average were used; (c) ways to enhance the
total burden hours, total number of estimates for the next 3-years: quality, utility, and clarity of the
respondents, or burden-hours per Affected Public: Individuals and information to be collected; and (d)
respondent) and are low-cost for both Households, Businesses and ways to minimize the burden of
the respondents and the Federal Organizations, State, Local or Tribal collection of information on those who
Government; Government. are to respond, including use of
• The collections are non- Estimated Number of Respondents: appropriate automated, electronic,
controversial and do not raise issues of 30,000. mechanical, or other technological
concern to other Federal agencies; Estimated Number of Responses per collection techniques or other forms of
• Any collection is targeted to the Respondent: 1. information technology.
solicitation of opinions from Estimated Annual responses: 30,000. Comments may be sent to: Sarah
respondents who have experience with Estimated time per response: 60
Smith-Holmes, Director of Program
the program or may have experience minutes.
Monitoring and Operational Support
with the program in the near future; Burden hours: 30,000.
Division, Child Nutrition Programs,
• Personally identifiable information Audrey Rowe, Food and Nutrition Service, U.S.
(PII) is collected only to the extent Administrator, Food and Nutrition Service. Department of Agriculture, 3101 Park
necessary and is not retained; Center Drive, Alexandria, Virginia
• Information gathered will be used [FR Doc. 2016–00505 Filed 1–12–16; 8:45 am]
BILLING CODE 3410–30–P 22302–1594. Comments will also be
only internally for general service
accepted through the Federal
improvement and program management
eRulemaking Portal. Go to http://
purposes and is not intended for release
DEPARTMENT OF AGRICULTURE www.regulations.gov, and follow the
outside of the agency;
online instructions for submitting
• Information gathered will not be Food and Nutrition Service comments electronically. All responses
used for the purpose of substantially
to this notice will be summarized and
informing influential policy decisions; Agency Information Collection included in the request for Office of
and Activities: Proposed Collection;
• Information gathered will yield Management and Budget (OMB)
Comment Request—Determining approval, and will become a matter of
qualitative information; the collections Eligibility for Free and Reduced Price
will not be designed or expected to public record.
Meals and Free Milk
yield statistically reliable results or used FOR FURTHER INFORMATION CONTACT:
as though the results are generalizable to AGENCY: Food and Nutrition Service, Sarah Smith-Holmes, Director of
the population of study. USDA. Program Monitoring and Operational
Feedback collected under this generic ACTION: Notice. Support Division; Sarah.Smith-
clearance provides useful information, Holmes@fns.usda.gov.
but it does not yield data that can be SUMMARY: In accordance with the SUPPLEMENTARY INFORMATION:
generalized to the overall population. Paperwork Reduction Act of 1995, this Title: 7 CFR part 245—Determining
This type of generic clearance for notice invites the general public and Eligibility for Free and Reduced Price
qualitative information will not be used other public agencies to comment on Meals and Free Milk in Schools.
for quantitative information collections this information collection. This is a OMB Number: 0584–0026.
that are designed to yield reliably revision of a currently approved Expiration Date: April 30, 2016.
actionable results, such as monitoring collection for determining eligibility for Type of Request: Revision of a
trends over time or documenting free and reduced price meals and free currently approved collection.
program performance. Such data usage milk as stated in 7 CFR part 245. These Abstract: The Food and Nutrition
require more rigorous designs that federal requirements affect eligibility Service administers the National School
address: The target population to which under the National School Lunch Lunch Program, the School Breakfast
generalizations will be made, the Program, School Breakfast Program, and Program, and the Special Milk Program
sampling frame, the sample design the Special Milk Program and are also as mandated by the Richard B. Russell
(including stratification and clustering), applicable to the Child and Adult Care National School Lunch Act (NSLA), as
the precision requirements or power Food Program and the Summer Food amended (42 U.S.C. 1751, et seq.), and
calculations that justify the proposed Service Program when individual the Child Nutrition Act of 1966, as
sample size, the expected response rate, eligibility must be established. The amended (42 U.S.C. 1771, et seq.). Per
methods for assessing potential non- current approval for the information 7 CFR part 245, schools participating in
response bias, the protocols for data collection burden associated with 7 CFR these meal and milk programs must
collection, and any testing procedures part 245 expires on April 30, 2016. The make free and reduced price meals and
that were or will be undertaken prior to revisions being requested are primarily free milk available to eligible children.
asabaliauskas on DSK5VPTVN1PROD with NOTICES

fielding the study. Depending on the adjustments due to updating the number This information collection obtains
degree of influence the results are likely of respondents. eligibility information for free and
to have, such collections may still be DATES: Written comments must be reduced price meals and free milk and
eligible for submission for other generic submitted by March 14, 2016. also incorporates verification
mechanisms that are designed to yield ADDRESSES: Comments are invited on: procedures as required to confirm
quantitative results. (a) Whether the proposed collection of eligibility. The Programs are
As a general matter, information information is necessary for the proper administered at the State and local
collections will not result in any new performance of the functions of the educational agency levels and

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Document Created: 2016-01-13 01:00:50
Document Modified: 2016-01-13 01:00:50

Category		Regulatory Information
Collection		Federal Register
sudoc Class		AE 2.7: GS 4.107: AE 2.106:
Publisher		Office of the Federal Register, National Archives and Records Administration
Section		Notices
Action		Notice.
Dates		Written comments must be received on or before March 14, 2016.
Contact		Requests for additional information or copies of this information collection should be directed to Lynnette Thomas, Planning & Regulatory Affairs Office, Office of Policy Support, 3101 Park Center Drive, Alexandria, VA 22302.
FR Citation		81 FR 1601

81 FR 1601 - Agency Information Collection Activities: Proposed Collection; Comment Request-Generic Clearance for the Collection of Qualitative Feedback on Agency Service Delivery

DEPARTMENT OF AGRICULTUREFood and Nutrition Service

Federal Register Volume 81, Issue 8 (January 13, 2016)

DEPARTMENT OF AGRICULTURE
Food and Nutrition Service