81 FR 16196 - 30-Day Notice of Proposed Information Collection: Information Resource Center Customer Satisfaction Survey
DEPARTMENT OF HOUSING AND URBAN DEVELOPMENT Federal Register Volume 81, Issue 58 (March 25, 2016)
Federal Register Volume 81, Issue 58 (March 25, 2016)
| Page Range | 16196-16197 | |
| FR Document | 2016-06850 |
[Federal Register Volume 81, Number 58 (Friday, March 25, 2016)] [Notices] [Pages 16196-16197] From the Federal Register Online [www.thefederalregister.org] [FR Doc No: 2016-06850] ----------------------------------------------------------------------- DEPARTMENT OF HOUSING AND URBAN DEVELOPMENT [Docket No. FR-5909-N-19] 30-Day Notice of Proposed Information Collection: Information Resource Center Customer Satisfaction Survey AGENCY: Office of the Chief Information Officer, HUD. ACTION: Notice. ----------------------------------------------------------------------- SUMMARY: HUD has submitted the proposed information collection requirement described below to the Office of Management and Budget (OMB) for review, in accordance with the Paperwork Reduction Act. The purpose of this notice is to allow for an additional 30 days of public comment. DATES: Comments Due Date: April 25, 2016. ADDRESSES: Interested persons are invited to submit comments regarding [[Page 16197]] this proposal. Comments should refer to the proposal by name and/or OMB Control Number and should be sent to: HUD Desk Officer, Office of Management and Budget, New Executive Office Building, Washington, DC 20503; fax: 202-395-5806. Email: [email protected] FOR FURTHER INFORMATION CONTACT: Colette Pollard, Reports Management Officer, QMAC, Department of Housing and Urban Development, 451 7th Street SW., Washington, DC 20410; email Colette Pollard at [email protected] or telephone 202-402-3400. This is not a toll- free number. Persons with hearing or speech impairments may access this number through TTY by calling the toll-free Federal Relay Service at (800) 877-8339. Copies of available documents submitted to OMB may be obtained from Ms. Pollard. SUPPLEMENTARY INFORMATION: This notice informs the public that HUD is seeking approval from OMB for the information collection described in Section A. The Federal Register notice that solicited public comment on the information collection for a period of 60 days was published on December 7, 2015 at 80 FR 76029. A. Overview of Information Collection Title of Information Collection: Information Resource Center Customer Satisfaction Survey. OMB Approval Number: 2577-New. Type of Request: New Collection. Form Number: None. Description of the need for the information and proposed use: The information will be used by Public and Indian Housing to rate the customer satisfaction of the users of the Information Resource Center (IRC). Collection of this information is needed to ensure that the customers using the IRC are receiving the correct and useful information that addresses their concerns when they call in for information. The Information Resource Center provides technical assistance, primarily in the form of general information, to provide access to resources of federal, public, Indian and assisted housing programs of the Department of Housing and Urban Development. This service is provided through a multi-channel contact center with inquires received and responded to via phone, email, mail and fax. Respondents: Individuals or households, State, Tribal or local governments. Estimated Number of Respondents: 10,800. Estimated Number of Responses: 10,800. Frequency of Response: 1. Average Hours per Response: 1 minute. Total Estimated Burdens: 10,800. B. Solicitation of Public Comment This notice is soliciting comments from members of the public and affected parties concerning the collection of information described in Section A on the following: (1) Whether the proposed collection of information is necessary for the proper performance of the functions of the agency, including whether the information will have practical utility; (2) The accuracy of the agency's estimate of the burden of the proposed collection of information; (3) Ways to enhance the quality, utility, and clarity of the information to be collected; and (4) Ways to minimize the burden of the collection of information on those who are to respond; including through the use of appropriate automated collection techniques or other forms of information technology, e.g., permitting electronic submission of responses. HUD encourages interested parties to submit comment in response to these questions. Authority: Section 3507 of the Paperwork Reduction Act of 1995, 44 U.S.C. Chapter 35. Dated: March 22, 2016. Colette Pollard, Department Reports Management Officer, Office of the Chief Information Officer. [FR Doc. 2016-06850 Filed 3-24-16; 8:45 am] BILLING CODE 4210-67-P
![16196 Federal Register / Vol. 81, No. 58 / Friday, March 25, 2016 / Notices
we adjust this survey to better suit your C. Surveys of Recipients and Providers response to this notice will be
information needs? of HUD Technical Assistance and summarized and/or included in the
(7) Please review the list of policy Training (Available Upon Request) request for Office of Management and
codes, financing types, funding source The goal of HUD’s technical Budget approval of the information
types, asset classes, and types of project assistance and training is to help collection request; they will also
sponsors that respondents are asked to customers navigate challenges become a matter of public record.
select to categorize their project details. associated with HUD funding and B. Solicitation of Public Comment
Would these options assist you in programs and points them in the right
filtering and searching for information This notice is soliciting comments
direction to best serve their from members of the public and affected
you would like to have? Are there any communities. HUD provides TA and
codes or options that would help you parties concerning the collection of
training across its portfolio of programs, information described in Section A on
that missing? Are there any codes or including public housing, Native
options that are redundant? the following:
American housing, community (1) Whether the proposed collection
(8) Does the project intake survey development, rental housing, and fair
capture the information useful to of information is necessary for the
housing. HUD does not currently have proper performance of the functions of
organizations working in your a mechanism to systematically solicit
community? Please elaborate on what is the agency, including whether the
TA or training recipient feedback. information will have practical utility;
useful or what could be done to make The goal of the proposed survey(s) are
it more useful. (2) The accuracy of the agency’s
to systematically collect information estimate of the burden of the proposed
(9) What are the typical information across TA and training engagements to
gaps that interfere with your collection of information;
learn how effectively they achieved the (3) Ways to enhance the quality,
organization’s ability to target suitable desired outcomes identified at the start utility, and clarity of the information to
funding opportunities? How can the of the engagement. From the be collected; and
project intake survey be enhanced to information collected, HUD will be able (4) Ways to minimize the burden of
yield relevant information for your to understand which types of TA and the collection of information on those
purposes? training are preferred by recipients and who are to respond; including through
(10) With regard to geography filters, which seem to be most effective in the use of appropriate automated
projects in the draft database would be achieving specific outcomes, and hold collection techniques or other forms of
searchable by city, state, zip code, and TA providers accountable for the quality information technology, e.g., permitting
census tract (where known by the of TA and training provided. It will electronic submission of responses.
respondent). Do these filters allow for provide information that will help HUD HUD encourages interested parties to
geographic searches that would be continuously improve the way it submit comment in response to these
useful to you? provides TA and training. questions.
(11) How can HUD better engage HUD is particularly interested in
foundation, philanthropic, and impact Authority: Section 3507 of the Paperwork
comments that address the following Reduction Act of 1995, 44 U.S.C. Chapter 35.
investor community? questions:
For potential respondents: For survey of recipients and providers Dated: March 21, 2016.
(12) Please review the questions in the of HUD technical assistance: Harriet Tregoning,
proposed Project Intake Survey at [link]. (16) Is an online survey sent after the Principal Deputy Assistant Secretary for
If you are managing a local community TA engagement a practical way to Community Planning and Development.
development project or intervention, capture feedback about the TA? [FR Doc. 2016–06849 Filed 3–24–16; 8:45 am]
would you be willing and able to (17) Is a rating system (e.g. rank the BILLING CODE 4210–67–P
respond to the survey questions and to TA on a scale of 1–4) an appropriate
make your responses public for way to assess customer satisfaction with
purposes of potentially connecting you the TA? DEPARTMENT OF HOUSING AND
to federal and private partners and/or (18) What type(s) of survey URBAN DEVELOPMENT
peers that could facilitate your work? If question(s) would best measure [Docket No. FR–5909–N–19]
not, why not? customer satisfaction with the quality of
(13) Do you perceive the benefits of TA provided? 30-Day Notice of Proposed Information
responding to the CDM Survey as (19) What other methods besides a Collection: Information Resource
adequate and sufficiently motivating for survey could be employed to assess the Center Customer Satisfaction Survey
you to respond? If not, what additional quality of TA provided?
benefits would motivate you to For survey of HUD training AGENCY: Office of the Chief Information
respond? participants: Officer, HUD.
(14) With regard to your and your (20) How can HUD most accurately ACTION: Notice.
partners’ community revitalization measure customer satisfaction and
SUMMARY: HUD has submitted the
efforts, please explain what particular outcomes of training?
proposed information collection
types of information, peer exchange, (21) Should the survey of online or
requirement described below to the
introductions or other non-competitive virtual training participants be different
Office of Management and Budget
assistance would be helpful to you as from the survey for in-person training
asabaliauskas on DSK3SPTVN1PROD with NOTICES
(OMB) for review, in accordance with
you move your work forward? participants?
the Paperwork Reduction Act. The
(15) With regard to geography filters, (22) Are there any other questions that
purpose of this notice is to allow for an
projects in the draft database would be the survey should ask of HUD training
additional 30 days of public comment.
searchable by city, state, zip code, and recipients to measure the effectiveness
census tract (where known by the of HUD training? DATES: Comments Due Date: April 25,
respondent). Do these filters allow for HUD encourages interested parties to 2016.
geographic searches that would be submit comment in response to these ADDRESSES: Interested persons are
useful to you? questions. Comments submitted in invited to submit comments regarding
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![Federal Register / Vol. 81, No. 58 / Friday, March 25, 2016 / Notices 16197
this proposal. Comments should refer to Estimated Number of Responses: DATES: We must receive comments or
the proposal by name and/or OMB 10,800. requests for documents on or before
Control Number and should be sent to: Frequency of Response: 1. April 25, 2016.
HUD Desk Officer, Office of Average Hours per Response: 1 ADDRESSES: Submitting Comments: You
Management and Budget, New minute. may submit comments by one of the
Executive Office Building, Washington, Total Estimated Burdens: 10,800. following methods:
DC 20503; fax: 202–395–5806. Email: • Federal eRulemaking Portal: http://
B. Solicitation of Public Comment
OIRA_Submission@omb.eop.gov www.regulations.gov. Follow the
FOR FURTHER INFORMATION CONTACT: This notice is soliciting comments instructions for submitting comments
Colette Pollard, Reports Management from members of the public and affected on Docket No. FWS–HQ–IA–2016–0053.
Officer, QMAC, Department of Housing parties concerning the collection of • U.S. mail or hand-delivery: Public
and Urban Development, 451 7th Street information described in Section A on Comments Processing, Attn: Docket No.
SW., Washington, DC 20410; email the following: FWS–HQ–IA–2016–0053; U.S. Fish and
Colette Pollard at Colette.Pollard@ (1) Whether the proposed collection Wildlife Service Headquarters, MS:
hud.gov or telephone 202–402–3400. of information is necessary for the BPHC; 5275 Leesburg Pike, Falls
This is not a toll-free number. Persons proper performance of the functions of Church, VA 22041–3803.
with hearing or speech impairments the agency, including whether the When submitting comments, please
may access this number through TTY by information will have practical utility; indicate the name of the applicant and
calling the toll-free Federal Relay (2) The accuracy of the agency’s the PRT# you are commenting on. We
Service at (800) 877–8339. estimate of the burden of the proposed will post all comments on http://
Copies of available documents collection of information; www.regulations.gov. This generally
submitted to OMB may be obtained (3) Ways to enhance the quality, means that we will post any personal
from Ms. Pollard. utility, and clarity of the information to information you provide us (see the
be collected; and Public Comments section below for
SUPPLEMENTARY INFORMATION: This
(4) Ways to minimize the burden of more information). Viewing Comments:
notice informs the public that HUD is Comments and materials we receive will
the collection of information on those
seeking approval from OMB for the be available for public inspection on
who are to respond; including through
information collection described in http://www.regulations.gov, or by
the use of appropriate automated
Section A. appointment, between 8 a.m. and 4
collection techniques or other forms of
The Federal Register notice that p.m., Monday through Friday, except
information technology, e.g., permitting
solicited public comment on the Federal holidays, at the U.S. Fish and
electronic submission of responses.
information collection for a period of 60 Wildlife Service, Division of
HUD encourages interested parties to
days was published on December 7, Management Authority, 5275 Leesburg
submit comment in response to these
2015 at 80 FR 76029. Pike, Falls Church, VA 22041–3803;
questions.
A. Overview of Information Collection Authority: Section 3507 of the Paperwork
telephone 703–358–2095.
Title of Information Collection: Reduction Act of 1995, 44 U.S.C. Chapter 35. FOR FURTHER INFORMATION CONTACT:
Information Resource Center Customer Brenda Tapia, (703) 358–2104
Dated: March 22, 2016.
Satisfaction Survey. (telephone); (703) 358–2281 (fax);
Colette Pollard, DMAFR@fws.gov (email).
OMB Approval Number: 2577–New. Department Reports Management Officer,
Type of Request: New Collection. SUPPLEMENTARY INFORMATION:
Office of the Chief Information Officer.
Form Number: None. [FR Doc. 2016–06850 Filed 3–24–16; 8:45 am] I. Public Comment Procedures
Description of the need for the
BILLING CODE 4210–67–P A. How do I request copies of
information and proposed use: The
information will be used by Public and applications or comment on submitted
Indian Housing to rate the customer applications?
satisfaction of the users of the DEPARTMENT OF THE INTERIOR Send your request for copies of
Information Resource Center (IRC). applications or comments and materials
Collection of this information is needed Fish and Wildlife Service concerning any of the applications to
to ensure that the customers using the the contact listed under ADDRESSES.
IRC are receiving the correct and useful [Docket No. FWS–HQ–IA–2016– Please include the Federal Register
information that addresses their 0053][FXIA16710900000–156–FF09A30000]
notice publication date, the PRT-
concerns when they call in for number, and the name of the applicant
Endangered Species; Receipt of
information. The Information Resource in your request or submission. We will
Applications for Permit
Center provides technical assistance, not consider requests or comments sent
primarily in the form of general AGENCY: Fish and Wildlife Service, to an email or address not listed under
information, to provide access to Interior. ADDRESSES. If you provide an email
resources of federal, public, Indian and ACTION: Notice of receipt of applications address in your request for copies of
assisted housing programs of the for permit. applications, we will attempt to respond
Department of Housing and Urban to your request electronically.
Development. This service is provided SUMMARY: We, the U.S. Fish and Please make your requests or
asabaliauskas on DSK3SPTVN1PROD with NOTICES
through a multi-channel contact center Wildlife Service, invite the public to comments as specific as possible. Please
with inquires received and responded to comment on the following applications confine your comments to issues for
via phone, email, mail and fax. to conduct certain activities with which we seek comments in this notice,
Respondents: Individuals or endangered species. With some and explain the basis for your
households, State, Tribal or local exceptions, the Endangered Species Act comments. Include sufficient
governments. (ESA) prohibits activities with listed information with your comments to
Estimated Number of Respondents: species unless Federal authorization is allow us to authenticate any scientific or
10,800. acquired that allows such activities. commercial data you include.
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Document Created: 2018-02-02 15:17:39
Document Modified: 2018-02-02 15:17:39
| Category | Regulatory Information | |
| Collection | Federal Register | |
| sudoc Class | AE 2.7: GS 4.107: AE 2.106: | |
| Publisher | Office of the Federal Register, National Archives and Records Administration | |
| Section | Notices | |
| Action | Notice. | |
| Dates | Comments Due Date: April 25, 2016. | |
| Contact | Colette Pollard, Reports Management Officer, QMAC, Department of Housing and Urban Development, 451 7th Street SW., Washington, DC 20410; email Colette Pollard at [email protected] or telephone 202-402-3400. This is not a toll- free number. Persons with hearing or speech impairments may access this number through TTY by calling the toll-free Federal Relay Service at (800) 877-8339. | |
| FR Citation | 81 FR 16196 |
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