81 FR 20638 - Information Collection; General Services Administration Acquisition Regulation; Generic Clearance for the Collection of Qualitative Feedback on Agency Service Delivery (GSA)

GENERAL SERVICES ADMINISTRATION

Federal Register Volume 81, Issue 68 (April 8, 2016)

Page Range		20638-20639
FR Document		2016-08145

Under the provisions of the Paperwork Reduction Act, the Regulatory Secretariat Division will be submitting to the Office of Management and Budget (OMB) a request to review and approve an extension of a previously approved information collection requirement regarding the Generic Clearance for the Collection of Qualitative Feedback on Agency Service Delivery.

Federal Register, Volume 81 Issue 68 (Friday, April 8, 2016)

[Federal Register Volume 81, Number 68 (Friday, April 8, 2016)]
[Notices]
[Pages 20638-20639]
From the Federal Register Online  [www.thefederalregister.org]
[FR Doc No: 2016-08145]


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GENERAL SERVICES ADMINISTRATION

[OMB Control No. 3090-0297]; [Docket No. 2016-0001; Sequence 3]


Information Collection; General Services Administration 
Acquisition Regulation; Generic Clearance for the Collection of 
Qualitative Feedback on Agency Service Delivery (GSA)

AGENCY: General Services Administration (GSA).

ACTION: Notice of request for an extension to an existing OMB 
clearance.

-----------------------------------------------------------------------

SUMMARY: Under the provisions of the Paperwork Reduction Act, the 
Regulatory Secretariat Division will be submitting to the Office of 
Management and Budget (OMB) a request to review and approve an 
extension of a previously approved information collection requirement 
regarding the Generic Clearance for the Collection of Qualitative 
Feedback on Agency Service Delivery.

DATES: Submit comments on or before June 7, 2016.

ADDRESSES: Submit comments identified by Information Collection 3090-
0297, Generic Clearance for the Collection of Qualitative Feedback on 
Agency Service Delivery, by any of the following methods:
     Regulations.gov: http://www.regulations.gov. Submit 
comments via the Federal eRulemaking portal by searching for 
``Information Collection 3090-0297, Generic Clearance for the 
Collection of Qualitative Feedback on Agency Service Delivery.'' Select 
the link ``Submit a Comment'' that corresponds with ``Information 
Collection 3090-0297, Generic Clearance for the Collection of 
Qualitative Feedback on Agency Service Delivery.'' Follow the 
instructions provided at the ``Submit a Comment'' screen. Please 
include your name, company name (if any), and ``Information Collection 
3090-0297'' on your attached document.
     Mail: General Services Administration, Regulatory 
Secretariat Division (MVCB), 1800 F Street NW., Washington, DC 20405. 
Attn: Ms. Flowers/IC 3090-0297, Generic Clearance.
    Instructions: Please submit comments only and cite Information 
Collection 3090-0297, Generic Clearance for the Collection of 
Qualitative Feedback on Agency Service Delivery, in all correspondence 
related to this collection. Comments received generally will be posted 
without change to http://www.regulations.gov, including any personal 
and/or business confidential information provided. To confirm receipt 
of your comment(s), please check www.regulations.gov, approximately two 
to three days after submission to verify posting (except allow 30 days 
for posting of comments submitted by mail).

FOR FURTHER INFORMATION CONTACT:  Ms. Anahita Reilly, Customer Advocate 
Executive, Office of Customer Experience, GSA, 202-714-9421, or email 
[email protected].

SUPPLEMENTARY INFORMATION:

A. Purpose

    The information collection activity will garner qualitative 
customer and stakeholder feedback in an efficient, timely manner, in 
accordance with the Administration's commitment to improving service 
delivery. By qualitative feedback we mean information that provides 
useful insights on perceptions and opinions, but are not statistical 
surveys that yield quantitative results that can be generalized to the 
population of study.
    This feedback will provide insights into customer or stakeholder 
perceptions, experiences and expectations, provide an early warning of 
issues with service, or focus attention on areas where communication, 
training or changes in operations might improve

[[Page 20639]]

delivery of products or services. These collections will allow for 
ongoing, collaborative and actionable communications between the Agency 
and its customers and stakeholders. It will also allow feedback to 
contribute directly to the improvement of program management.
    Feedback collected under this generic clearance will provide useful 
information, but it will not yield data that can be generalized to the 
overall population. This type of generic clearance for qualitative 
information will not be used for quantitative information collections 
that are designed to yield reliably actionable results, such as 
monitoring trends over time or documenting program performance.
    Such data uses require more rigorous designs that address: The 
target population to which generalizations will be made, the sampling 
frame, the sample design (including stratification and clustering), the 
precision requirements or power calculations that justify the proposed 
sample size, the expected response rate, methods for assessing 
potential non-response bias, the protocols for data collection, and any 
testing procedures that were or will be undertaken prior fielding the 
study.
    Depending on the degree of influence the results are likely to 
have, such collections may still be eligible for submission for other 
generic mechanisms that are designed to yield quantitative results. The 
Digital Government Strategy released by the White House in May, 2012 
drives agencies to have a more customer-centric focus. Because of this, 
GSA anticipates an increase in requests to use this generic clearance, 
as the plan states that: A customer-centric principle charges us to do 
several things: Conduct research to understand the customer's business, 
needs and desires; ``make content more broadly available and accessible 
and present it through multiple channels in a program-and device-
agnostic way; make content more accurate and understandable by 
maintaining plain language and content freshness standards; and offer 
easy paths for feedback to ensure we continually improve service 
delivery.
    The customer-centric principle holds true whether our customers are 
internal (e.g., the civilian and military federal workforce in both 
classified and unclassified environments) or external (e.g., individual 
citizens, businesses, research organizations, and state, local, and 
tribal governments).''

B. Annual Reporting Burden

    Respondents: 160,082.
    Responses per Respondent: 1.
    Total Annual Responses: 160,082.
    Hours per response: 3.8386 minutes.
    Total Burden hours: 10,241.

C. Public Comments

    Public comments are particularly invited on: Whether this 
collection of information is necessary and whether it will have 
practical utility; whether our estimate of the public burden of this 
collection of information is accurate, and based on valid assumptions 
and methodology; ways to enhance the quality, utility, and clarity of 
the information to be collected.
    Obtaining Copies of Proposals: Requesters may obtain a copy of the 
information collection documents from the General Services 
Administration, Regulatory Secretariat Division (MVCB), 1800 F Street 
NW., Washington, DC 20405, telephone 202-501-4755. Please cite OMB 
Control No. 3090-0297, Generic Clearance for the Collection of 
Qualitative Feedback on Agency Service Delivery, in all correspondence.

    Dated: March 31, 2016.
David A. Shive,
Chief Information Officer.
[FR Doc. 2016-08145 Filed 4-7-16; 8:45 am]
 BILLING CODE 6820-34-P

20638 Federal Register / Vol. 81, No. 68 / Friday, April 8, 2016 / Notices

also be sent electronically to the HOLA (12 U.S.C. 1467a(e)). If the • Regulations.gov: http://
Applications.Comments@atl.frb.org: proposal also involves the acquisition of www.regulations.gov. Submit comments
1. Andrew Charles Heaner, Atlanta, a nonbanking company, the review also via the Federal eRulemaking portal by
Georgia; to acquire additional voting includes whether the acquisition of the searching for ‘‘Information Collection
shares of Heritage First Bancshares, Inc., nonbanking company complies with the 3090–0297, Generic Clearance for the
and thereby indirectly acquire standards in section 10(c)(4)(B) of the Collection of Qualitative Feedback on
additional voting shares of Heritage HOLA (12 U.S.C. 1467a(c)(4)(B)). Unless Agency Service Delivery.’’ Select the
First Bank, both in Rome, Georgia. otherwise noted, nonbanking activities link ‘‘Submit a Comment’’ that
B. Federal Reserve Bank of Kansas will be conducted throughout the corresponds with ‘‘Information
City (Dennis Denney, Assistant Vice United States. Collection 3090–0297, Generic
President) 1 Memorial Drive, Kansas Unless otherwise noted, comments Clearance for the Collection of
City, Missouri 64198–0001: regarding each of these applications Qualitative Feedback on Agency Service
1. The Margaret March Brownlee must be received at the Reserve Bank Delivery.’’ Follow the instructions
Trust, Margaret M. Brownlee, trustee, indicated or the offices of the Board of provided at the ‘‘Submit a Comment’’
Orlando, Florida; the Paula March Governors not later than May 5, 2016. screen. Please include your name,
Romanovsky Trust, Paula March A. Federal Reserve Bank of Cleveland company name (if any), and
Romanovsky, trustee, San Francisco, (Nadine Wallman, Vice President) 1455 ‘‘Information Collection 3090–0297’’ on
California; the Crotty Brownlee Family East Sixth Street, Cleveland, Ohio your attached document.
Charitable Remainder Trust, Margaret 44101–2566. Comments can also be sent • Mail: General Services
M. Brownlee, trustee, Orlando, Florida; electronically to Administration, Regulatory Secretariat
the Paula March Romanovsky Trust, Comments.applications@clev.frb.org: Division (MVCB), 1800 F Street NW.,
Paula March Romanovsky, trustee, San 1. Belpre Bancorp, Belpre, Ohio; to Washington, DC 20405. Attn: Ms.
Francisco, California; and the Crotty acquire Belpre Savings Bank, Belpre, Flowers/IC 3090–0297, Generic
Brownlee Family Charitable Remainder Ohio, and reorganize into a mutual Clearance.
Trust, Margaret M. Brownlee, trustee, holding company structure. Instructions: Please submit comments
Orlando, Florida; all as members of the Board of Governors of the Federal Reserve only and cite Information Collection
March family group; to retain voting System, April 5, 2016. 3090–0297, Generic Clearance for the
shares of Bank Management, Inc., and Michael J. Lewandowski, Collection of Qualitative Feedback on
thereby indirectly retain voting shares of Agency Service Delivery, in all
Associate Secretary of the Board.
FirstBank of Nebraska, both in Wahoo, correspondence related to this
[FR Doc. 2016–08103 Filed 4–7–16; 8:45 am]
Nebraska. collection. Comments received generally
BILLING CODE 6210–01–P
Board of Governors of the Federal Reserve will be posted without change to http://
System, April 5, 2016. www.regulations.gov, including any
Michael J. Lewandowski, personal and/or business confidential
GENERAL SERVICES
Associate Secretary of the Board. information provided. To confirm
ADMINISTRATION
[FR Doc. 2016–08104 Filed 4–7–16; 8:45 am] receipt of your comment(s), please
BILLING CODE 6210–01–P [OMB Control No. 3090–0297]; [Docket No. check www.regulations.gov,
2016–0001; Sequence 3] approximately two to three days after
submission to verify posting (except
FEDERAL RESERVE SYSTEM Information Collection; General allow 30 days for posting of comments
Services Administration Acquisition submitted by mail).
Formations of, Acquisitions by, and Regulation; Generic Clearance for the
FOR FURTHER INFORMATION CONTACT: Ms.
Mergers of Savings and Loan Holding Collection of Qualitative Feedback on
Anahita Reilly, Customer Advocate
Companies Agency Service Delivery (GSA)
Executive, Office of Customer
The companies listed in this notice AGENCY: General Services Experience, GSA, 202–714–9421, or
have applied to the Board for approval, Administration (GSA). email anahita.reilly@gsa.gov.
pursuant to the Home Owners’ Loan Act ACTION: Notice of request for an SUPPLEMENTARY INFORMATION:
(12 U.S.C. 1461 et seq.) (HOLA), extension to an existing OMB clearance.
A. Purpose
Regulation LL (12 CFR part 238), and
Regulation MM (12 CFR part 239), and SUMMARY: Under the provisions of the The information collection activity
all other applicable statutes and Paperwork Reduction Act, the will garner qualitative customer and
regulations to become a savings and Regulatory Secretariat Division will be stakeholder feedback in an efficient,
loan holding company and/or to acquire submitting to the Office of Management timely manner, in accordance with the
the assets or the ownership of, control and Budget (OMB) a request to review Administration’s commitment to
of, or the power to vote shares of a and approve an extension of a improving service delivery. By
savings association and nonbanking previously approved information qualitative feedback we mean
companies owned by the savings and collection requirement regarding the information that provides useful
loan holding company, including the Generic Clearance for the Collection of insights on perceptions and opinions,
companies listed below. Qualitative Feedback on Agency Service but are not statistical surveys that yield
The applications listed below, as well Delivery. quantitative results that can be
DATES: Submit comments on or before
mstockstill on DSK4VPTVN1PROD with NOTICES

as other related filings required by the generalized to the population of study.
Board, are available for immediate June 7, 2016. This feedback will provide insights
inspection at the Federal Reserve Bank ADDRESSES: Submit comments into customer or stakeholder
indicated. The application also will be identified by Information Collection perceptions, experiences and
available for inspection at the offices of 3090–0297, Generic Clearance for the expectations, provide an early warning
the Board of Governors. Interested Collection of Qualitative Feedback on of issues with service, or focus attention
persons may express their views in Agency Service Delivery, by any of the on areas where communication, training
writing on the standards enumerated in following methods: or changes in operations might improve

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Federal Register / Vol. 81, No. 68 / Friday, April 8, 2016 / Notices 20639

delivery of products or services. These Responses per Respondent: 1. systems. The approval is critical for
collections will allow for ongoing, Total Annual Responses: 160,082. GSA to continue following contractor
collaborative and actionable Hours per response: 3.8386 minutes. onboarding processes required for
communications between the Agency Total Burden hours: 10,241. working on GSA contracts. An updated
and its customers and stakeholders. It System of Record Notice (SORN) was
C. Public Comments
will also allow feedback to contribute published in the Federal Register at 79
directly to the improvement of program Public comments are particularly FR 47139, on August 12, 2014. A notice
management. invited on: Whether this collection of was published in the Federal Register at
Feedback collected under this generic information is necessary and whether it 80 FR 75864 on December 4, 2015. No
clearance will provide useful will have practical utility; whether our comments were received.
information, but it will not yield data estimate of the public burden of this
that can be generalized to the overall DATES: Submit comments on or before:
collection of information is accurate,
population. This type of generic May 9, 2016.
and based on valid assumptions and
clearance for qualitative information methodology; ways to enhance the ADDRESSES: Submit comments regarding
will not be used for quantitative quality, utility, and clarity of the this burden estimate or any other aspect
information collections that are information to be collected. of this collection of information,
designed to yield reliably actionable Obtaining Copies of Proposals: including suggestions for reducing this
results, such as monitoring trends over Requesters may obtain a copy of the burden to: Office of Information and
time or documenting program information collection documents from Regulatory Affairs of OMB, Attention:
performance. the General Services Administration, Desk Officer for GSA, Room 10236,
Such data uses require more rigorous Regulatory Secretariat Division (MVCB), NEOB, Washington, DC 20503.
designs that address: The target 1800 F Street NW., Washington, DC Additionally submit a copy to GSA by
population to which generalizations 20405, telephone 202–501–4755. Please any of the following methods:
will be made, the sampling frame, the cite OMB Control No. 3090–0297, • Regulations.gov: http://
sample design (including stratification Generic Clearance for the Collection of www.regulations.gov. Submit comments
and clustering), the precision Qualitative Feedback on Agency Service via the Federal eRulemaking portal by
requirements or power calculations that Delivery, in all correspondence. searching the OMB control number.
justify the proposed sample size, the Select the link ‘‘Submit a Comment’’
expected response rate, methods for Dated: March 31, 2016.
David A. Shive, that corresponds with ‘‘Information
assessing potential non-response bias, Collection 3090–0283, Contractor
the protocols for data collection, and Chief Information Officer.
Information Worksheet; GSA Form
any testing procedures that were or will [FR Doc. 2016–08145 Filed 4–7–16; 8:45 am]
850’’. Follow the instructions provided
be undertaken prior fielding the study. BILLING CODE 6820–34–P
at the ‘‘Submit a Comment’’ screen.
Depending on the degree of influence
Please include your name, company
the results are likely to have, such
GENERAL SERVICES name (if any), and ‘‘Information
collections may still be eligible for
ADMINISTRATION Collection 3090–0283, Contractor
submission for other generic
Information Worksheet; GSA Form 850’’
mechanisms that are designed to yield
[OMB Control No. 3090–0283; Docket 2015– on your attached document.
quantitative results. The Digital
Government Strategy released by the
0001; Sequence 16] • Mail: General Services
White House in May, 2012 drives Administration, Regulatory Secretariat
Submission for OMB Review;
agencies to have a more customer- Division (MVCB), 1800 F Street NW.,
Contractor Information Worksheet;
centric focus. Because of this, GSA Washington, DC 20405. ATTN: Ms.
GSA Form 850
anticipates an increase in requests to Flowers/IC 3090–0283, Contractor
use this generic clearance, as the plan AGENCY: Identity, Credential, and Information Worksheet; GSA Form 850.
states that: A customer-centric principle Access Management (ICAM) Division, Instructions: Please submit comments
charges us to do several things: Conduct Office of Security, Office of Mission only and cite Information Collection
research to understand the customer’s Assurance (OMA), General Services 3090–0283, Contractor Information
business, needs and desires; ‘‘make Administration (GSA). Worksheet; GSA Form 850, in all
content more broadly available and ACTION: Notice of request for comments correspondence related to this
accessible and present it through regarding an extension to an existing collection. Comments received generally
multiple channels in a program-and OMB clearance. will be posted without change to http://
device-agnostic way; make content more www.regulations.gov, including any
accurate and understandable by SUMMARY: Under the provisions of the personal and/or business confidential
maintaining plain language and content Paperwork Reduction Act, the information provided. To confirm
freshness standards; and offer easy Regulatory Secretariat Division will be receipt of your comment(s), please
paths for feedback to ensure we submitting to the Office of Management check www.regulations.gov,
continually improve service delivery. and Budget (OMB) a request to review approximately two to three days after
The customer-centric principle holds and approve a previously approved submission to verify posting (except
true whether our customers are internal information collection requirement, allow 30 days for posting of comments
(e.g., the civilian and military federal with changes, expanding the coverage of submitted by mail).
mstockstill on DSK4VPTVN1PROD with NOTICES

workforce in both classified and the information collection of the
Contractor Information Worksheet; GSA FOR FURTHER INFORMATION CONTACT: Mr.
unclassified environments) or external Phil Ahn, Deputy Director, OMA
(e.g., individual citizens, businesses, Form 850.
GSA requires OMB approval for this Identity Credential and Access
research organizations, and state, local, Management Division, GSA, telephone
and tribal governments).’’ collection to make determinations on
granting unescorted physical access to 202–501–2447 or via email at
B. Annual Reporting Burden GSA-controlled facilities and/or logical phillip.ahn@gsa.gov.
Respondents: 160,082. access to GSA-controlled information SUPPLEMENTARY INFORMATION:

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Document Created: 2018-02-07 13:50:20
Document Modified: 2018-02-07 13:50:20

Category		Regulatory Information
Collection		Federal Register
sudoc Class		AE 2.7: GS 4.107: AE 2.106:
Publisher		Office of the Federal Register, National Archives and Records Administration
Section		Notices
Action		Notice of request for an extension to an existing OMB clearance.
Dates		Submit comments on or before June 7, 2016.
Contact		Ms. Anahita Reilly, Customer Advocate Executive, Office of Customer Experience, GSA, 202-714-9421, or email [email protected]
FR Citation		81 FR 20638