81 FR 36555 - Intent To Request Extension From OMB of One Current Public Collection of Information: Aviation Security Customer Satisfaction Performance Measurement Passenger Survey

DEPARTMENT OF HOMELAND SECURITY
Transportation Security Administration

Federal Register Volume 81, Issue 109 (June 7, 2016)

The Transportation Security Administration (TSA) invites public comment on one currently approved Information Collection Request (ICR), Office of Management and Budget (OMB) control number 1652-0013, abstracted below that we will submit to OMB for an extension in compliance with the Paperwork Reduction Act (PRA). The ICR describes the nature of the information collection and its expected burden. The collection involves surveying travelers to measure customer satisfaction of aviation security in an effort to manage airport performance more efficiently.

[Federal Register Volume 81, Number 109 (Tuesday, June 7, 2016)]
[Notices]
[Pages 36555-36556]
From the Federal Register Online  [www.thefederalregister.org]
[FR Doc No: 2016-13416]


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DEPARTMENT OF HOMELAND SECURITY

Transportation Security Administration


Intent To Request Extension From OMB of One Current Public 
Collection of Information: Aviation Security Customer Satisfaction 
Performance Measurement Passenger Survey

AGENCY: Transportation Security Administration, DHS.

ACTION: 60-Day notice.

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SUMMARY: The Transportation Security Administration (TSA) invites 
public comment on one currently approved Information Collection Request 
(ICR), Office of Management and Budget (OMB) control number 1652-0013, 
abstracted below that we will submit to OMB for an extension in 
compliance with the Paperwork Reduction Act (PRA). The ICR describes 
the nature of the information collection and its expected burden. The 
collection involves surveying travelers to measure customer 
satisfaction of aviation security in an effort to manage airport 
performance more efficiently.

DATES: Send your comments by August 8, 2016.

ADDRESSES: Comments may be emailed to [email protected] or delivered to 
the TSA PRA Officer, Office of Information Technology (OIT), TSA-11, 
Transportation Security Administration, 601 South 12th Street, 
Arlington, VA 20598-6011.

FOR FURTHER INFORMATION CONTACT: Christina A. Walsh at the above 
address, or by telephone (571) 227-2062.

SUPPLEMENTARY INFORMATION: 

Comments Invited

    In accordance with the Paperwork Reduction Act of 1995 (44 U.S.C. 
3501 et seq.), an agency may not conduct or sponsor, and a person is 
not required to respond to, a collection of information unless it 
displays a valid OMB control number. The ICR documentation is available 
at http://www.reginfo.gov. Therefore, in preparation for OMB review and 
approval of the following information collection, TSA is soliciting 
comments to--
    (1) Evaluate whether the proposed information requirement is 
necessary for the proper performance of the functions of the agency, 
including whether the information will have practical utility;
    (2) Evaluate the accuracy of the agency's estimate of the burden;
    (3) Enhance the quality, utility, and clarity of the information to 
be collected; and
    (4) Minimize the burden of the collection of information on those 
who are to respond, including using appropriate automated, electronic, 
mechanical, or other technological collection techniques or other forms 
of information technology.

Information Collection Requirement

    OMB Control Number 1652-0013; Aviation Security Customer 
Satisfaction Performance Measurement Passenger Survey. TSA, with OMB's 
approval, has conducted surveys of passengers at airports nationwide 
and now seeks approval to continue this effort. The surveys are 
administered using an intercept methodology. The intercept methodology 
uses TSA personnel who are not in uniform to hand deliver business card 
style forms to passengers immediately following the passenger's 
experience with the TSA's checkpoint security functions. Passengers are 
invited, though not required, to complete and return the survey using 
either an online portal or by responding in writing to the survey 
questions on the customer satisfaction card and depositing the card in 
a drop-box at the airport or using U.S. mail; prior to each survey 
collection at an airport, TSA personnel select the method by which all 
passengers surveyed on that particular occasion will be asked to 
complete and return the survey. TSA uses the intercept methodology to 
randomly select passengers to complete the survey in an effort to gain 
survey data representative of all passenger demographics--including 
passengers who--
     Travel on weekdays or weekends;
     Travel in the morning, mid-day, or evening;

[[Page 36556]]

     Pass through each of the different security screening 
locations in the airport;
     Are subject to more intensive screening of their baggage 
or person; and
     Experience different volume conditions and wait times as 
they proceed through the security checkpoints.
    Each survey includes 10 to 15 questions, and each question promotes 
a quality response so that TSA can identify areas in need of 
improvement. All questions concern aspects of the passenger's security 
screening experience.
    TSA collects this information in order to continue to assess 
customer satisfaction in an effort to manage TSA employee performance 
more efficiently. OMB has previously approved 82 questions. TSA is 
requesting an extension of the approval for the information collection.
    TSA personnel have the capability to conduct this survey at 25 
airports each year. Based on prior survey data and research, TSA 
estimates 384 responses from the passengers at each airport. The 
average number of respondents is estimated to be 9,600 per year (384 
passengers x 25 airports). TSA estimates that the time it takes to 
complete the survey either online or by writing on the form ranges from 
3 to 7 minutes, an average of 5 minutes (0.083 hrs.) per respondent. 
Therefore, the annual burden is 800 hours (9,600 responses x 0.083 
hours).

    June 2, 2016.
Christina A. Walsh,
TSA Paperwork Reduction Act Officer, Office of Information Technology.
[FR Doc. 2016-13416 Filed 6-6-16; 8:45 am]
 BILLING CODE 9110-05-P