81 FR 48797 - Information Collection; USA.gov National Contact Center Customer Evaluation Survey

GENERAL SERVICES ADMINISTRATION

Federal Register Volume 81, Issue 143 (July 26, 2016)

Under the provisions of the Paperwork Reduction Act, the Regulatory Secretariat Division will be submitting to the Office of Management and Budget (OMB) a request to review and approve an extension of a previously approved information collection requirement regarding the National Contact Center customer evaluation surveys.

[Federal Register Volume 81, Number 143 (Tuesday, July 26, 2016)]
[Notices]
[Pages 48797-48798]
From the Federal Register Online  [www.thefederalregister.org]
[FR Doc No: 2016-17698]


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GENERAL SERVICES ADMINISTRATION

[OMB Control No. 3090-0278; Docket 2016-0001; Sequence 5]


Information Collection; USA.gov National Contact Center Customer 
Evaluation Survey

AGENCY: USA.gov Contact Center, General Services Administration (GSA).

ACTION: Notice of request for comments regarding an extension to an 
existing OMB clearance.

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SUMMARY: Under the provisions of the Paperwork Reduction Act, the 
Regulatory Secretariat Division will be submitting to the Office of 
Management and Budget (OMB) a request to review and approve an 
extension of a previously approved information collection requirement 
regarding the National Contact Center customer evaluation surveys.

DATES: Submit comments on or before: September 26, 2016.

FOR FURTHER INFORMATION CONTACT: Mr. David Kaufmann, Federal 
Information Specialist, Office of Citizen Services and Communications, 
at telephone 202-357-9661 or via email to [email protected].

ADDRESSES: Submit comments identified by Information Collection 3090-
0278, National Contact Center Evaluation Survey, by any of the 
following methods:
     Regulations.gov: http://www.regulations.gov. Submit 
comments via the Federal eRulemaking portal by searching the OMB 
control number. Select the link ``Submit a Comment'' that corresponds 
with ``Information Collection 3090-0278, National Contract Center 
Evaluation Survey''. Follow the instructions provided at the ``Submit a 
Comment'' screen. Please include your name, company name (if any), and 
``Information Collection 3090-0278, National Contract Center Evaluation 
Survey'' on your attached document.
     Mail: General Services Administration, Regulatory 
Secretariat Division (MVCB), 1800 F Street NW., Washington, DC 20405. 
ATTN: Ms.

[[Page 48798]]

Flowers/IC 3090-0278, National Contract Center Evaluation Survey.
    Instructions: Please submit comments only and cite Information 
Collection 3090-0278, National Contract Center Evaluation Survey, in 
all correspondence related to this collection. Comments received 
generally will be posted without change to http://www.regulations.gov, 
including any personal and/or business confidential information 
provided. To confirm receipt of your comment(s), please check 
www.regulations.gov, approximately two to three days after submission 
to verify posting (except allow 30 days for posting of comments 
submitted by mail).

SUPPLEMENTARY INFORMATION: 

A. Purpose

    This information collection will be used to assess the public's 
satisfaction with the USA.gov National Contact Center service (formerly 
the Federal Citizen Information Center's (FCIC) National Contact 
Center), to assist in increasing the efficiency in responding to the 
public's need for Federal information, and to assess the effectiveness 
of marketing efforts.

B. Annual Reporting Burden

    The following are estimates of the annual hourly burdens for our 
surveys based on historical participation in our surveys.
    (1) Telephone Survey:
    Respondents: 6,000.
    Responses per Respondent: 1.
    Annual Responses: 6,000.
    Hours per Response: 0.12.
    Total Burden Hours: 720.
    (2) Web Chat Survey:
    Respondents: 2,400.
    Responses per Respondent: 1.
    Annual Responses: 2,400.
    Hours per Response: 0.12.
    Total Burden Hours: 288.
    (3) Email Survey:
    Respondents: 3,600.
    Responses per Respondent: 1.
    Annual Responses: 3,600.
    Hours per Response: 0.12.
    Total Burden Hours: 432.
    Grand Total Burden Hours: 1,440.

C. Public Comments

    Public comments are particularly invited on: Whether this 
collection of information is necessary and whether it will have 
practical utility; whether our estimate of the public burden of this 
collection of information is accurate and based on valid assumptions 
and methodology; and ways to enhance the quality, utility, and clarity 
of the information to be collected.
    Obtaining Copies of Proposals: Requesters may obtain a copy of the 
information collection documents from the General Services 
Administration, Regulatory Secretariat Division (MVCB), 1800 F Street 
NW., Washington, DC 20405, telephone 202-501-4755.
    Please cite OMB Control No. 3090-0278, National Contact Center 
Customer Evaluation Survey, in all correspondence.

    Dated: July 21, 2016.
David A. Shive,
Chief Information Officer.
[FR Doc. 2016-17698 Filed 7-25-16; 8:45 am]
 BILLING CODE 6820-CX-P