81 FR 50484 - Agency Information Collection Activities: Comment Request

BUREAU OF CONSUMER FINANCIAL PROTECTION

Federal Register Volume 81, Issue 147 (August 1, 2016)

Page Range		50484-50485
FR Document		2016-18128

In accordance with the Paperwork Reduction Act of 1995 (PRA), the Bureau of Consumer Financial Protection (Bureau or CFPB) is requesting a new information collection titled, ``Consumer Response Company Response Survey.''

Federal Register, Volume 81 Issue 147 (Monday, August 1, 2016)

[Federal Register Volume 81, Number 147 (Monday, August 1, 2016)]
[Notices]
[Pages 50484-50485]
From the Federal Register Online  [www.thefederalregister.org]
[FR Doc No: 2016-18128]


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BUREAU OF CONSUMER FINANCIAL PROTECTION

[Docket No.: CFPB-2016-0041]


Agency Information Collection Activities: Comment Request

AGENCY: Bureau of Consumer Financial Protection.

ACTION: Notice and request for comment.

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SUMMARY: In accordance with the Paperwork Reduction Act of 1995 (PRA), 
the Bureau of Consumer Financial Protection (Bureau or CFPB) is 
requesting a new information collection titled, ``Consumer Response 
Company Response Survey.''

DATES: Written comments are encouraged and must be received on or 
before September 30, 2016 to be assured of consideration.

ADDRESSES: You may submit comments, identified by the title of the 
information collection, OMB Control Number (see below), and docket 
number (see above), by any of the following methods:
     Electronic: http://www.regulations.gov. Follow the 
instructions for submitting comments.
     Mail: Consumer Financial Protection Bureau (Attention: PRA 
Office), 1700 G Street NW., Washington, DC 20552.
     Hand Delivery/Courier: Consumer Financial Protection 
Bureau (Attention: PRA Office), 1275 First Street NE., Washington, DC 
20002.
    Please note that comments submitted after the comment period will 
not be accepted. In general, all comments received will become public 
records, including any personal information provided. Sensitive 
personal information, such as account numbers or Social Security 
numbers, should not be included.

FOR FURTHER INFORMATION CONTACT: Documentation prepared in support of 
this information collection request is available at 
www.regulations.gov. Requests for additional information should be 
directed to the Consumer Financial Protection Bureau, (Attention: PRA 
Office), 1700 G Street NW., Washington, DC 20552, (202) 435-9575, or 
email: [email protected]. Please do not submit comments to this 
mailbox.

SUPPLEMENTARY INFORMATION: 
    Title of Collection: Consumer Response Company Response Survey.
    OMB Control Number: 3170-00NEW.
    Type of Review: New collection.
    Affected Public: Individuals or Households.
    Estimated Number of Respondents: 43,050.
    Estimated Total Annual Burden Hours: 3,900.
    Abstract: The purpose of this information collection is to 
incorporate a short survey into the complaint closing process. 
Consumers will have the option to provide feedback on the company's 
response to and handling of their complaint via all channels including 
online, phone, fax, and mail. The results of this feedback will be 
shared with the company that responded to the complaint to inform its 
complaint handling. The feedback will also be used to inform CFPB's 
work to supervise companies, enforce Federal consumer financial laws, 
write better rules and regulations and monitor the market for consumer 
financial products and services. Consistent with the Bureau's policy 
statement on Disclosure of Consumer Complaint Data, the Bureau will 
evaluate the data collected from consumer feedback before publication 
on the Consumer Complaint Database. The Bureau anticipates publication 
of consumer feedback to highlight positive company behavior, provide 
consumers with timely and understandable information about consumer 
financial products and services, and improve the functioning, 
transparency, and efficiency of markets for such products and services. 
Only those feedback narratives for which opt-in consumer consent is 
obtained, and to which robust personal information scrubbing standard 
and methodology is applied, will be eligible for publication.
    This information collection reflects comments received in response 
to the Notice and Request for Information (RFI) the Bureau issued on 
March 24, 2015 (80 FR 15583), seeking input from the public on the 
potential collection and sharing of information about consumers' 
positive interactions with financial service providers including 
providing more information about a company's complaint handling such as 
highlighting the quality of responses to consumers by replacing the 
consumer ``dispute'' function with a two-part consumer feedback 
process. The consumer will have the ability to rate the company's 
response to and handling of his or her complaint on a one to five scale 
and provide a narrative description in support of the rating. Positive 
feedback about the company's handling of the consumer's complaint would 
be reflected by both high satisfaction scores and by the narrative in 
support of the score. Negative feedback about the company's handling of 
the consumer's complaint would be better supported and more useful to 
companies than the current ``dispute'' function. The Company Response 
Survey will replace the ``dispute'' option and allow consumers to offer 
both positive and negative feedback on their complaint experience.
    Request For Comments: Comments are invited on: (a) Whether the 
collection of information is necessary for the proper performance of 
the functions of the Bureau, including whether the information will 
have practical utility; (b) The accuracy of the Bureau's estimate of 
the burden of the collection of information, including the validity of 
the methods and the assumptions used; (c) Ways to enhance the quality, 
utility, and clarity of the

[[Page 50485]]

information to be collected; and (d) Ways to minimize the burden of the 
collection of information on respondents, including through the use of 
automated collection techniques or other forms of information 
technology. Comments submitted in response to this notice will be 
summarized and/or included in the request for Office of Management and 
Budget approval. All comments will become a matter of public record.

    Dated: July 27, 2016.
Darrin A. King,
Paperwork Reduction Act Officer, Bureau of Consumer Financial 
Protection.
[FR Doc. 2016-18128 Filed 7-29-16; 8:45 am]
 BILLING CODE 4810-AM-P

Federal Register / Vol. 81, No. 147 / Monday, August 1, 2016 / Notices 50485

information to be collected; and (d) inclusion will not count toward the total Absolute Priority: For FY 2016 and
Ways to minimize the burden of the membership. The three, non-voting ex- any subsequent year in which we make
collection of information on officio members are the chairs of the awards from the list of unfunded
respondents, including through the use Defense Business Board, the Defense applications from this competition, this
of automated collection techniques or Policy Board, and the Defense Science priority is an absolute priority. Under an
other forms of information technology. Board. All other aspects of the Defense absolute priority, we consider only
Comments submitted in response to this Innovation Advisory Board’s charter, as applications that meet the priority (34
notice will be summarized and/or previously announced, will apply to the CFR 75.105(c)(3)).
included in the request for Office of Board. This priority is:
Management and Budget approval. All Dated: July 26, 2016. Absolute Priority—Transition Work-
comments will become a matter of Aaron Siegel, Based Learning Model Demonstrations.
public record. Alternate OSD Federal Register Liaison Note: The full text of the absolute priority
Dated: July 27, 2016. Officer, Department of Defense. is included in the NFP for this competition,
Darrin A. King, [FR Doc. 2016–18072 Filed 7–29–16; 8:45 am] published elsewhere in this issue of the
Federal Register.
Paperwork Reduction Act Officer, Bureau of BILLING CODE 5001–06–P
Consumer Financial Protection. Competitive Preference Priorities: For
[FR Doc. 2016–18128 Filed 7–29–16; 8:45 am] FY 2016 and any subsequent year in
BILLING CODE 4810–AM–P DEPARTMENT OF EDUCATION which we make awards from the list of
unfunded applications from this
Applications for New Awards; competition, these priorities are
DEPARTMENT OF DEFENSE Rehabilitation Services competitive preference priorities. Under
Administration—Disability Innovation 34 CFR 75.105(c)(2)(i) we will award
Office of the Secretary Fund—Transition Work-Based two additional points for Competitive
Learning Model Demonstrations Preference Priority 1 and up to five
Charter Amendment of Department of additional points for Competitive
Defense Federal Advisory Committees AGENCY: Office of Special Education and
Preference Priority 2 to an application,
Rehabilitative Services, Department of
depending on how well the application
AGENCY: Department of Defense. Education.
meets these competitive preference
ACTION:Amendment of Federal ACTION: Notice.
priorities.
Advisory Committee. Competitive Preference Priority 1—
Overview Information Evidence of Promise Supporting the
SUMMARY: The Department of Defense
(DoD) is publishing this notice to Rehabilitation Services Proposed Model.
announce that it is amending the charter Administration—Disability Innovation Competitive Preference Priority 2—
for the Defense Innovation Advisory Fund—Transition Work-Based Learning Project Evaluation Designed to Meet the
Board. Model Demonstrations What Works Clearinghouse Evidence
Notice inviting applications for new Standards.
FOR FURTHER INFORMATION CONTACT: Jim
Freeman, Advisory Committee awards for fiscal year (FY) 2016. Note: The full text of the competitive
preference priorities is included in the NFP
Management Officer for the Department Catalog of Federal Domestic Assistance for this competition, published elsewhere in
of Defense, 703–692–5952. (CFDA) Number: 84.421B.
this issue of the Federal Register.
SUPPLEMENTARY INFORMATION: This DATES:
committee’s charter is being amended in Applications Available: August 1, Requirements
accordance with the Federal Advisory 2016. The project requirements for this
Committee Act (FACA) of 1972 (5 Date of Pre-Application Webinar: competition are from the NFP for this
U.S.C., Appendix, as amended) and 41 August 4, 2016. competition, published elsewhere in
CFR 102–3.50(d). The amended charter Deadline for Transmittal of this issue of the Federal Register, and
and contact information for the Applications: September 6, 2016. are in effect for FY 2016 and any
Designated Federal Officer (DFO) can be Full Text of Announcement subsequent year in which we make
obtained at http:// awards from the list of unfunded
www.facadatabase.gov/. I. Funding Opportunity Description applications from this competition. The
The DoD is amending the charter for Purpose of Program: The purpose of full text of the requirements is included
the Defense Innovation Advisory Board the Disability Innovation Fund (DIF) in the NFP.
previously announced on page 18842 of Program, as provided by the
the Federal Register, Volume 81, Definitions
Consolidated Appropriations Act, 2015
Number 63, dated April 1, 2016. (Pub. L. 113–235), is to support The following definitions are from the
Specifically, the DoD is changing the innovative activities aimed at improving Workforce Innovation and Opportunity
name of the Defense Innovation the outcomes of ‘‘individuals with Act (WIOA), the Rehabilitation Act, 34
Advisory Board to the Defense disabilities,’’ as defined in section CFR part 77, and the NFP. The source
Innovation Board (‘‘the Board’’), and 7(20)(A) of the Rehabilitation Act of of each definition is noted following the
increasing the Board’s total 1973, as amended (Rehabilitation Act) text of the definition.
membership. The membership for the Career pathway means a combination
sradovich on DSK3GMQ082PROD with NOTICES

(29 U.S.C. 705(20)(A)).
Defense Innovation Advisory Board was Priorities: This notice includes one of rigorous and high-quality education,
limited to no more than 15 members, absolute priority and two competitive training, and other services that—
but the DoD is increasing the preference priorities. These priorities (a) Aligns with the skill needs of
membership for the Board to no more are from the notice of final priorities, industries in the economy of the State
than 20 members. In addition, the DoD requirements, and definition (NFP) for or regional economy involved;
is appointing three, non-voting ex- this competition, published elsewhere (b) Prepares an individual to be
officio members to the Board, and their in this issue of the Federal Register. successful in any of a full range of

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Document Created: 2016-07-30 06:26:06
Document Modified: 2016-07-30 06:26:06

Category		Regulatory Information
Collection		Federal Register
sudoc Class		AE 2.7: GS 4.107: AE 2.106:
Publisher		Office of the Federal Register, National Archives and Records Administration
Section		Notices
Action		Notice and request for comment.
Dates		Written comments are encouraged and must be received on or before September 30, 2016 to be assured of consideration.
Contact		Documentation prepared in support of this information collection request is available at www.regulations.gov. Requests for additional information should be directed to the Consumer Financial Protection Bureau, (Attention: PRA Office), 1700 G Street NW., Washington, DC 20552, (202) 435-9575, or email: [email protected] Please do not submit comments to this mailbox.
FR Citation		81 FR 50484