81_FR_58693 81 FR 58528 - Extension of Agency Information Collection Activity Under OMB Review: Aviation Security Customer Satisfaction Performance Measurement Passenger Survey

81 FR 58528 - Extension of Agency Information Collection Activity Under OMB Review: Aviation Security Customer Satisfaction Performance Measurement Passenger Survey

DEPARTMENT OF HOMELAND SECURITY
Transportation Security Administration

Federal Register Volume 81, Issue 165 (August 25, 2016)

Page Range58528-58529
FR Document2016-20398

This notice announces that the Transportation Security Administration (TSA) has forwarded the Information Collection Request (ICR), Office of Management and Budget (OMB) control number 1652-0013, abstracted below to OMB for review and approval of an extension of the currently approved collection under the Paperwork Reduction Act (PRA). The ICR describes the nature of the information collection and its expected burden. TSA published a Federal Register notice, with a 60-day comment period soliciting comments, of the following collection of information on June 7, 2016, 81 FR 36555. The collection involves surveying travelers to measure customer satisfaction of aviation security in an effort to more efficiently manage its security screening performance at airports.

Federal Register, Volume 81 Issue 165 (Thursday, August 25, 2016) 
[Federal Register Volume 81, Number 165 (Thursday, August 25, 2016)]
[Notices]
[Pages 58528-58529]
From the Federal Register Online  [www.thefederalregister.org]
[FR Doc No: 2016-20398]


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DEPARTMENT OF HOMELAND SECURITY

Transportation Security Administration


Extension of Agency Information Collection Activity Under OMB 
Review: Aviation Security Customer Satisfaction Performance Measurement 
Passenger Survey

AGENCY: Transportation Security Administration, DHS.

ACTION: 30-day notice.

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SUMMARY: This notice announces that the Transportation Security 
Administration (TSA) has forwarded the Information Collection Request 
(ICR), Office of Management and Budget (OMB) control number 1652-0013, 
abstracted below to OMB for review and approval of an extension of the 
currently approved collection under the Paperwork Reduction Act (PRA). 
The ICR describes the nature of the information collection and its 
expected burden. TSA published a Federal Register notice, with a 60-day 
comment period soliciting comments, of the following collection of 
information on June 7, 2016, 81 FR 36555. The collection involves 
surveying travelers to measure customer satisfaction of aviation 
security in an effort to more efficiently manage its security screening 
performance at airports.

DATES: Send your comments by September 26, 2016. A comment to OMB is 
most effective if OMB receives it within 30 days of publication.

ADDRESSES: Interested persons are invited to submit written comments on 
the proposed information collection to the Office of Information and 
Regulatory Affairs, OMB. Comments should be addressed to Desk Officer, 
Department of Homeland Security/TSA, and sent via electronic mail to 
[email protected] or faxed to (202) 395-6974.

FOR FURTHER INFORMATION CONTACT: Christina A. Walsh, TSA PRA Officer, 
Office of Information Technology (OIT), TSA-11, Transportation Security 
Administration, 601 South 12th Street, Arlington, VA 20598-6011; 
telephone (571) 227-2062; email [email protected].

SUPPLEMENTARY INFORMATION: 

Comments Invited

    In accordance with the Paperwork Reduction Act of 1995 (44 U.S.C. 
3501 et seq.), an agency may not conduct or sponsor, and a person is 
not required to respond to, a collection of information unless it 
displays a valid OMB control number. The ICR documentation is available 
at http://www.reginfo.gov. Therefore, in preparation for OMB review and 
approval of the following information collection, TSA is soliciting 
comments to--
    (1) Evaluate whether the proposed information requirement is 
necessary for the proper performance of the functions of the agency, 
including whether the information will have practical utility;
    (2) Evaluate the accuracy of the agency's estimate of the burden;
    (3) Enhance the quality, utility, and clarity of the information to 
be collected; and
    (4) Minimize the burden of the collection of information on those 
who are to respond, including using appropriate automated, electronic, 
mechanical, or other technological collection techniques or other forms 
of information technology.

Information Collection Requirement

    Title: Aviation Security Customer Satisfaction Performance 
Measurement Passenger Survey.
    Type of Request: Extension of a currently approved collection.
    OMB Control Number: 1652-0013.
    Forms(s): Survey.
    Affected Public: Travelling public.
    Abstract: TSA, with OMB's approval, has conducted surveys of 
passengers and now seeks approval to continue this effort. TSA plans to 
conduct passenger surveys at airports nationwide. The surveys will be 
administered using either an intercept methodology \1\ or a systematic 
sampling methodology.\2\ Before each survey collection at an airport, 
TSA personnel decide the method by which passengers will be asked to 
complete and return the survey. Under both methodologies, TSA personnel 
who are not in uniform hand deliver business card survey forms to 
passengers immediately following the passenger's experience with TSA's 
checkpoint security functions. Passengers are invited, though not 
required, to complete and return the survey using either a web-based 
portal on their own devices, responding to TSA personnel capturing 
verbal responses to the survey in real time using the same web-based 
portal on portable devices, or by responding in writing to the survey 
questions on the customer satisfaction card and depositing the card in 
a drop-box at the airport or using U.S. mail.
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    \1\ The intercept methodology utilizes surveys that are 
conducted in-person, generally in a public place or business.
    \2\ Systematic sampling methodology is a method of choosing a 
random sample from among a larger population. The process of 
systematic sampling typically involves first selecting a fixed 
starting point in the larger population and then obtaining 
subsequent observations by using a constant interval between samples 
taken.
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    TSA uses the intercept methodology or the systematic sampling 
methodology to randomly select passengers to complete the survey in an 
effort to gain survey data representative of all passenger 
demographics, including passengers who--
     Travel on weekdays or weekends;
     Travel in the morning, mid-day, or evening;
     Pass through each of the different security screening 
locations in the airport;

[[Page 58529]]

     Are subject to more intensive screening of their baggage 
or person; and
     Experience different volume conditions and wait times as 
they proceed through the security checkpoints.
    Each survey includes 10 to 15 questions pulled from a list of 82 
questions previously approved by OMB. Each question promotes a quality 
response so that TSA can identify areas in need of improvement. All 
questions concern aspects of the passenger's security screening 
experience, such as:
     Confidence in Personnel.
     Confidence in Screening Equipment.
     Confidence in Security Procedures.
     Convenience of Divesting.
     Experience at Checkpoint.
     Satisfaction with Wait Time.
     Separation from Belongings.
     Separation from Others in Party.
     Stress Level.
    TSA personnel use random procedures to select passengers to 
voluntarily participate in the survey until TSA obtains the desired 
sample size. The samples may be selected with one randomly selected 
time and location or span multiple times and locations. All responses 
are voluntary and there is no burden on passengers who choose not to 
respond.
    TSA intends to collect this information in order to continue to 
assess customer satisfaction in an effort to more efficiently manage 
its security screening performance at airports. TSA can use this 
detailed, airport-specific data to enhance customer experiences and its 
performance at specific airports.
    Number of Respondents: 9,600.
    Estimated Annual Burden Hours: An estimated 800 hours annually.

    Dated: August 19, 2016.
Christina A. Walsh,
TSA Paperwork Reduction Act Officer, Office of Information Technology.
[FR Doc. 2016-20398 Filed 8-24-16; 8:45 am]
 BILLING CODE 9110-05-P

58528 Federal Register / Vol. 81, No. 165 / Thursday, August 25, 2016 / Notices are to respond, including through the Administration (TSA) has forwarded the (4) Minimize the burden of the use of appropriate automated, Information Collection Request (ICR), collection of information on those who electronic, mechanical, or other Office of Management and Budget are to respond, including using technological collection techniques or (OMB) control number 1652–0013, appropriate automated, electronic, other forms of information technology, abstracted below to OMB for review and mechanical, or other technological e.g., permitting electronic submission of approval of an extension of the collection techniques or other forms of responses. currently approved collection under the information technology. Paperwork Reduction Act (PRA). The Information Collection Requirement Overview of This Information ICR describes the nature of the Collection Title: Aviation Security Customer information collection and its expected (1) Type of Information Collection: burden. TSA published a Federal Satisfaction Performance Measurement Extension of a currently approved Register notice, with a 60-day comment Passenger Survey. Information Collection. period soliciting comments, of the Type of Request: Extension of a (2) Title of the Form/Collection: 287(g) following collection of information on currently approved collection. Candidate Questionnaire. OMB Control Number: 1652–0013. June 7, 2016, 81 FR 36555. The (3) Agency form number, if any, and Forms(s): Survey. collection involves surveying travelers Affected Public: Travelling public. the applicable component of the to measure customer satisfaction of Abstract: TSA, with OMB’s approval, Department of Homeland Security aviation security in an effort to more has conducted surveys of passengers sponsoring the collection: 70–009, U.S. efficiently manage its security screening and now seeks approval to continue this Immigration and Customs Enforcement. performance at airports. effort. TSA plans to conduct passenger (4) Affected public who will be asked DATES: Send your comments by surveys at airports nationwide. The or required to respond, as well as a brief September 26, 2016. A comment to surveys will be administered using abstract: Primary: State, Local or Tribal OMB is most effective if OMB receives either an intercept methodology 1 or a governments. This questionnaire is used it within 30 days of publication. systematic sampling methodology.2 for the purposes of determining whether Before each survey collection at an ADDRESSES: Interested persons are or not a state or local law enforcement airport, TSA personnel decide the officer will be granted Federal invited to submit written comments on the proposed information collection to method by which passengers will be immigration enforcement authority asked to complete and return the under the 287(g) program. This the Office of Information and Regulatory Affairs, OMB. Comments should be survey. Under both methodologies, TSA information is used by program personnel who are not in uniform hand managers and trainers in the 287(g) addressed to Desk Officer, Department of Homeland Security/TSA, and sent via deliver business card survey forms to program to make a decision for a passengers immediately following the potential candidate to be admitted into electronic mail to oira_submission@omb.eop.gov or faxed passenger’s experience with TSA’s the program. checkpoint security functions. (5) An estimate of the total number of to (202) 395–6974. Passengers are invited, though not respondents and the amount of time FOR FURTHER INFORMATION CONTACT: required, to complete and return the estimated for an average respondent to Christina A. Walsh, TSA PRA Officer, survey using either a web-based portal respond: 75 responses at 25 minutes Office of Information Technology (OIT), on their own devices, responding to (0.416 hours) per response TSA–11, Transportation Security TSA personnel capturing verbal (6) An estimate of the total public Administration, 601 South 12th Street, responses to the survey in real time burden (in hours) associated with the Arlington, VA 20598–6011; telephone using the same web-based portal on collection: 31 annual burden hours. (571) 227–2062; email portable devices, or by responding in Dated: August 22, 2016. TSAPRA@dhs.gov. writing to the survey questions on the Scott Elmore, SUPPLEMENTARY INFORMATION: customer satisfaction card and Program Manager, Forms Management Office, Comments Invited depositing the card in a drop-box at the Office of the Chief Information Officer, U.S. airport or using U.S. mail. Immigration and Customs Enforcement, In accordance with the Paperwork TSA uses the intercept methodology Department of Homeland Security. Reduction Act of 1995 (44 U.S.C. 3501 or the systematic sampling methodology [FR Doc. 2016–20392 Filed 8–24–16; 8:45 am] et seq.), an agency may not conduct or to randomly select passengers to BILLING CODE 9111–28–P sponsor, and a person is not required to complete the survey in an effort to gain respond to, a collection of information survey data representative of all unless it displays a valid OMB control passenger demographics, including DEPARTMENT OF HOMELAND number. The ICR documentation is passengers who— SECURITY available at http://www.reginfo.gov. • Travel on weekdays or weekends; Therefore, in preparation for OMB • Travel in the morning, mid-day, or Transportation Security Administration review and approval of the following evening; information collection, TSA is soliciting • Pass through each of the different Extension of Agency Information comments to— security screening locations in the Collection Activity Under OMB Review: airport; (1) Evaluate whether the proposed Aviation Security Customer information requirement is necessary for asabaliauskas on DSK3SPTVN1PROD with NOTICES Satisfaction Performance 1 The intercept methodology utilizes surveys that the proper performance of the functions Measurement Passenger Survey are conducted in-person, generally in a public place of the agency, including whether the or business. AGENCY: Transportation Security information will have practical utility; 2 Systematic sampling methodology is a method Administration, DHS. (2) Evaluate the accuracy of the of choosing a random sample from among a larger agency’s estimate of the burden; population. The process of systematic sampling ACTION: 30-day notice. typically involves first selecting a fixed starting (3) Enhance the quality, utility, and point in the larger population and then obtaining SUMMARY: This notice announces that clarity of the information to be subsequent observations by using a constant the Transportation Security collected; and interval between samples taken. VerDate Sep<11>2014 18:54 Aug 24, 2016 Jkt 238001 PO 00000 Frm 00061 Fmt 4703 Sfmt 4703 E:\FR\FM\25AUN1.SGM 25AUN1

Federal Register / Vol. 81, No. 165 / Thursday, August 25, 2016 / Notices 58529 • Are subject to more intensive to be officially filed in the Bureau of DEPARTMENT OF THE INTERIOR screening of their baggage or person; Land Management, Oregon State Office, and Portland, Oregon, 30 days from the date Bureau of Land Management • Experience different volume of this publication. conditions and wait times as they [LLCA942000 L57000000.BX0000 15X Willamette Meridian proceed through the security L5017AR] checkpoints. Oregon Each survey includes 10 to 15 Filing of Plats of Survey: California T. 20 S., R. 5 W., accepted July 25, 2016 questions pulled from a list of 82 T. 34 S., R. 2 E, accepted August 9, 2016 AGENCY: Bureau of Land Management, questions previously approved by OMB. Tps. 15 & 16 S., R. 11 E., accepted August Interior. Each question promotes a quality 9, 2016 ACTION: Notice. response so that TSA can identify areas in need of improvement. All questions ADDRESSES: A copy of the plats may be SUMMARY: The plats of survey of lands concern aspects of the passenger’s obtained from the Public Room at the described below are scheduled to be security screening experience, such as: Bureau of Land Management, Oregon officially filed in the Bureau of Land • Confidence in Personnel. State Office, 1220 SW. 3rd Avenue, Management, California State Office, • Confidence in Screening Portland, Oregon 97204, upon required Sacramento, California. Equipment. payment. • Confidence in Security Procedures. DATES: September 26, 2016. • Convenience of Divesting. FOR FURTHER INFORMATION CONTACT: Kyle ADDRESSES: A copy of the plats may be • Experience at Checkpoint. Hensley, (503) 808–6124, Branch of obtained from the California State • Satisfaction with Wait Time. Geographic Sciences, Bureau of Land Office, Bureau of Land Management, • Separation from Belongings. Management, 1220 SW. 3rd Avenue, 2800 Cottage Way, Sacramento, • Separation from Others in Party. Portland, Oregon 97204. Persons who California 95825, upon required • Stress Level. use a telecommunications device for the payment. TSA personnel use random deaf (TDD) may call the Federal procedures to select passengers to FOR FURTHER INFORMATION CONTACT: Information Relay Service (FIRS) at 1– voluntarily participate in the survey 800–877–8339 to contact the above Chief, Branch of Geographic Services, until TSA obtains the desired sample individual during normal business Bureau of Land Management, California size. The samples may be selected with hours. The FIRS is available 24 hours a State Office, 2800 Cottage Way W–1623, one randomly selected time and day, 7 days a week, to leave a message Sacramento, California 95825, 1–916– location or span multiple times and or question with the above individual. 978–4310. Persons who use a locations. All responses are voluntary You will receive a reply during normal telecommunications device for the deaf and there is no burden on passengers (TDD) may call the Federal Information business hours. who choose not to respond. Relay Service (FIRS) at 1–800–877–8339 TSA intends to collect this SUPPLEMENTARY INFORMATION: A person to contact the above individual during information in order to continue to or party who wishes to protest against normal business hours. The FIRS is assess customer satisfaction in an effort this survey must file a written notice available 24 hours a day, 7 days a week, to more efficiently manage its security with the Oregon State Director, Bureau to leave a message or question with the screening performance at airports. TSA of Land Management, stating that they above individual. You will receive a can use this detailed, airport-specific wish to protest. A statement of reasons reply during normal business hours. data to enhance customer experiences for a protest may be filed with the notice SUPPLEMENTARY INFORMATION: A person and its performance at specific airports. of protest and must be filed with the or party who wishes to protest a survey Number of Respondents: 9,600. Oregon State Director within thirty days must file a notice that they wish to Estimated Annual Burden Hours: An after the protest is filed. If a protest protest with the Chief, Branch of estimated 800 hours annually. against the survey is received prior to Geographic Services. A statement of Dated: August 19, 2016. the date of official filing, the filing will reasons for a protest may be filed with be stayed pending consideration of the the notice of protest and must be filed Christina A. Walsh, protest. A plat will not be officially filed with the Chief, Branch of Geographic TSA Paperwork Reduction Act Officer, Office until the day after all protests have been Services within thirty days after the of Information Technology. dismissed or otherwise resolved. Before protest is filed. If a protest against the [FR Doc. 2016–20398 Filed 8–24–16; 8:45 am] including your address, phone number, survey is received prior to the date of BILLING CODE 9110–05–P email address, or other personally official filing, the filing will be stayed identifying information in your pending consideration of the protest. A comment, you should be aware that plat will not be officially filed until the DEPARTMENT OF THE INTERIOR your entire comment—including your day after all protests have been personally identifying information— dismissed or otherwise resolved. Before Bureau of Land Management may be made publicly available at any including your address, phone number, [LLOR957000–L14400000–BJ0000– time. While you can ask us in your email address, or other personal 16XL1109AF: HAG 16–0205] comment to withhold your personally identifying information in your identifying information from public comment, you should be aware that asabaliauskas on DSK3SPTVN1PROD with NOTICES Filing of Plats of Survey: Oregon/ review, we cannot guarantee that we your entire comment—including your Washington will be able to do so. personal identifying information—may AGENCY: Bureau of Land Management, be made publicly available at any time. Mary J.M. Hartel, While you can ask us in your comment Interior. Chief Cadastral Surveyor of Oregon/ to withhold your personal identifying ACTION: Notice. Washington. information from public review, we SUMMARY: The plats of survey of the [FR Doc. 2016–20380 Filed 8–24–16; 8:45 am] cannot guarantee that we will be able to following described lands are scheduled BILLING CODE 4310–33–P do so. VerDate Sep<11>2014 18:54 Aug 24, 2016 Jkt 238001 PO 00000 Frm 00062 Fmt 4703 Sfmt 4703 E:\FR\FM\25AUN1.SGM 25AUN1


Document Created: 2016-08-25 00:34:25
Document Modified: 2016-08-25 00:34:25
CategoryRegulatory Information
CollectionFederal Register
sudoc ClassAE 2.7:
GS 4.107:
AE 2.106:
PublisherOffice of the Federal Register, National Archives and Records Administration
SectionNotices
Action30-day notice.
DatesSend your comments by September 26, 2016. A comment to OMB is most effective if OMB receives it within 30 days of publication.
ContactChristina A. Walsh, TSA PRA Officer, Office of Information Technology (OIT), TSA-11, Transportation Security Administration, 601 South 12th Street, Arlington, VA 20598-6011; telephone (571) 227-2062; email [email protected]
FR Citation81 FR 58528 
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