81 FR 58542 - Privacy Act of 1974; System of Records
POSTAL SERVICE Federal Register Volume 81, Issue 165 (August 25, 2016)
Federal Register Volume 81, Issue 165 (August 25, 2016)
| Page Range | 58542-58544 | |
| FR Document | 2016-20189 |
[Federal Register Volume 81, Number 165 (Thursday, August 25, 2016)] [Notices] [Pages 58542-58544] From the Federal Register Online [www.thefederalregister.org] [FR Doc No: 2016-20189] ======================================================================= ----------------------------------------------------------------------- POSTAL SERVICE Privacy Act of 1974; System of Records AGENCY: Postal Service[supreg]. ACTION: Notice of establishment of new system of records. ----------------------------------------------------------------------- SUMMARY: The United States Postal Service[supreg] (Postal Service) is proposing to establish a new Customer Privacy Act System of Records (SOR) to support the Informed DeliveryTM notification service. DATES: This system will become effective without further notice on September 26, 2016 unless, in response to comments received on or before that date, the Postal Service makes any substantive change to the purpose or routine uses set forth, or to expand the availability of information in this system, as described in this notice. If the Postal Service determines that certain portions of this SOR should not be implemented, or that implementation of certain portions should be postponed in light of comments received, the Postal Service may choose to implement the remaining portions of the SOR on the stated effective date, and will provide notice of that action. ADDRESSES: Comments may be mailed or delivered to the Privacy and Records Office, United States Postal Service, 475 L'Enfant Plaza SW., Room 1P830, Washington, DC 20260-0004. Copies of all written comments will be available at this address for public inspection and photocopying between 8 a.m. and 4 p.m., Monday through Friday. FOR FURTHER INFORMATION CONTACT: Janine Castorina, Chief Privacy Officer/A, Privacy and Records Office, 202-268-3089 or [email protected]. SUPPLEMENTARY INFORMATION: This notice is in accordance with the Privacy Act requirement that agencies publish their systems of records in the Federal Register when there is a revision, change, or addition, or when the agency establishes a new system of records. The Postal Service is establishing a new system of records to support an expansion of its Informed DeliveryTM notification service. I. Background Informed DeliveryTM is a digital service that allows enrolled users to receive an email notification that contains grayscale images of the outside of their letter-sized mailpieces processed by USPS automation equipment prior to delivery. This service is offered at no cost to the consumer. Informed DeliveryTM is currently available in areas of New York, Connecticut, and Northern Virginia (NoVa). The Postal Service intends to expand this service to the Capital Region (Washington, DC, Baltimore, and Richmond) in September 2016, with national expansion planned for 2017. The establishment of this new USPS Privacy Act System of Records is intended to support this expansion. II. Rationale for Changes to USPS Privacy Act Systems of Records Expansion and User Acquisition Strategy Informed DeliveryTM is making mail a more valuable and effective communication channel for consumers, increasing the relevancy of physical mail in today's highly digital environment. Informed DeliveryTM offers residential customers the convenience of knowing what is in their mailbox from anywhere, even while traveling. Providing advance notice of mail delivery also allows consumers to take action before important pieces reach their mailbox, revolutionizing the customer experience with mail. In some cases, email notifications with mailpiece images will include interactive content, such as ``ride- along'' images or related links from the business mailer. Lastly, users will have access to an online dashboard, which will display their mailpiece images from the previous six days. Currently, there are over 75,000 Informed DeliveryTM users in areas of Northern Virginia, New York, and Connecticut. According to USPS data, 90 percent of users surveyed in Northern Virginia have said they would recommend Informed DeliveryTM to friends or family, and 97 percent of those surveyed in New York would likely continue using the service. In light of the positive feedback that the Postal Service has received from Informed DeliveryTM users, the Postal Service intends to expand the Informed DeliveryTM notification service to the Washington, DC, Baltimore, and Richmond metropolitan areas in September 2016, with national expansion planned for 2017. To achieve this goal, the Postal Service has developed a comprehensive user acquisition strategy that includes a direct mail referral campaign, email campaigns sent to My USPS and USPS.com users, and promotion at retail locations. For the referral campaign, USPS will send a mailpiece to current Informed DeliveryTM users with the request that they send the provided tear-off cards to friends and family who may be interested in the service. As part of the user acquisition strategy, the Postal Service will be collecting personal information from internal and external sources, as identified below. Informed DeliveryTM is currently supported by two Privacy Act Systems of Records, USPS 810.100, www.usps.com Registration and USPS 820.200, Mail Management and Tracking Activity. The Postal Service has determined that a new system of [[Page 58543]] records should be established to support the planned expansion of the service and to promote transparency with regard to its collection and use of customer information. Purposes and Disclosures USPS is using customer information to link physical mail with digital content in order to provide consumers with a convenient, innovative, and relevant way to access their mailpieces. Specifically, customer information will be used to support the Informed DeliveryTM notification service, providing users with a daily email notification containing images of their letter-sized mailpieces that will be arriving in their mailbox soon. Additionally, this information will help USPS maintain up-to-date user records and prevent fraudulent transactions, resulting in an improved customer experience. USPS will also collect data analytics from mail campaigns sent through Informed DeliveryTM in order to determine the outcomes of each campaign and help guide business decisions. Security and Privacy The Postal Service takes the privacy of customers' mail very seriously and takes measures to ensure that all personal information is protected. To obtain the mail images, the Postal Service relies on existing automated mail processing equipment that is used every day to sort mail so that it can be delivered to the proper address. The scanned images that the Postal Service sends to enrolled users show only the exterior, front-side of letter-sized mail; the daily notification does not contain any information about the contents of the scanned mailpieces. The sanctity of the mail is also protected by the U.S. Postal Inspection Service. To enroll in Informed DeliveryTM, consumers must live in a ZIP Code where the service is active and have an eligible address, which can be confirmed through the Informed DeliveryTM Web site. Eligible consumers must then successfully complete one of several available verification processes. Once these steps are complete, a consumer will be able to access the Informed DeliveryTM notification service. During the sign-up and verification process, a consumer's household address is only collected and maintained to ensure that he or she only receives images of mail intended for delivery at the verified address. Other methods to ensure the security of the data are described below in the Safeguards section of the new Informed DeliveryTM SOR. III. Description of the New System of Records Pursuant to 5 U.S.C. 552a(e)(11), interested persons are invited to submit written data, views, or arguments on this proposal. A report of the establishment of this SOR has been sent to Congress and to the Office of Management and Budget for their evaluations. The Postal Service does not expect the establishment of this SOR to have any adverse effect on individual privacy rights. Accordingly, for the reasons stated above, the Postal Service proposes a new system of records as follows: USPS 820.300 SYSTEM NAME: Informed DeliveryTM. SYSTEM LOCATION: USPS Headquarters; Wilkes-Barre Solutions Center; and Eagan, MN. CATEGORIES OF INDIVIDUALS COVERED BY THE SYSTEM: 1. Customers who are enrolled in Informed DeliveryTM notification service. 2. Mailers that use Informed DeliveryTM notification service to enhance the value of the physical mail sent to customers. CATEGORIES OF RECORDS IN THE SYSTEM: 1. Customer information: Name; customer ID(s); mailing (physical) address(es) and corresponding 11-digit delivery point ZIP Code; phone number(s); email address(es); text message number(s) and carrier. 2. Customer account preferences: Individual customer preferences related to email and online communication participation level for USPS and marketing information. 3. Customer feedback: Information submitted by customers related to Informed DeliveryTM notification service or any other Postal product or service. 4. Subscription information: Date of customer sign-up for services through an opt-in process; date customer opts-out of services; nature of service provided. 5. Data on mailpieces: Destination address of mailpiece; Intelligent Mail barcode (IMb); 11-digit delivery point ZIP Code; and delivery status; identification number assigned to equipment used to process mailpiece. 6. Mail Images: Electronic files containing images of mail pieces captured during normal mail processing operations. 7. User Data associated with 11-digit ZIP Codes: Information related to the user's interaction with Informed DeliveryTM email messages, including, but not limited to email open and click- through rates, dates, times, and open rates appended to mailpiece images (user data is not associated with personally identifiable information). 8. Data on Mailings: Intelligent Mail barcode (IMb) and its components including the Mailer Identifier (Mailer ID or MID), Service Type Identifier (STID) and Serial Number. AUTHORITY FOR MAINTENANCE OF THE SYSTEM: 39 U.S.C. 401, 403, and 404. Purpose(s): 1. To support the Informed DeliveryTM notification service which provides customers with electronic notification of physical mail that is intended for delivery at the customer's address. 2. To provide daily email communication to consumers with images of the letter-sized mailpieces that they can expect to be delivered to their mailbox each day. 3. To provide an enhanced customer experience and convenience for mail delivery services by linking physical mail to electronic content. 4. To obtain and maintain current and up-to-date address and other contact information to assure accurate and reliable delivery and fulfillment of postal products, services, and other material. 5. To determine the outcomes of marketing or advertising campaigns and to guide policy and business decisions through the use of analytics. 6. To identify, prevent, or mitigate the effects of fraudulent transactions. 7. To demonstrate the value of Informed DeliveryTM in enhancing the responsiveness to physical mail and to promote use of the mail by commercial mailers and other postal customers. Routine Uses of Records Maintained in the System, Including Categories of Users and the Purposes of Such Uses Standard routine uses 1-7, 10 and 11 apply. Policies and Practices for Storing, Retrieving, Accessing, Retaining, and Disposing of Records in the System Storage Automated database and computer storage media. Retrievability By customer email address, 11-Digit ZIP Code and/or the Mailer ID component of the Intelligent Mail Barcode. Safeguards Computers and computer storage media are located in controlled- access [[Page 58544]] areas under supervision of program personnel. Access to these areas is limited to authorized personnel, who must be identified with a badge. Access to records is limited to individuals whose official duties require such access. Contractors and licensees are subject to contract controls and unannounced on-site audits and inspections. Computers are protected by mechanical locks, card key systems, or other physical access control methods. The use of computer systems is regulated with installed security software, computer logon identifications, and operating system controls including access controls, terminal and transaction logging, and file management software. Online data transmissions are protected by encryption. Access is controlled by logon ID and password. Online data transmissions are protected by encryption. Retention and Disposal Mailpiece images will be retained up to 7 days (mailpiece images are not associated with personally identifiable information). Records stored in the subscription database are retained until the customer cancels or opts-out of the service. User data is retained for 2 years, 11 months. Records existing on computer storage media are destroyed according to the applicable USPS media sanitization practice. Any records existing on paper will be destroyed by burning, pulping, or shredding. System Manager(s) and Address Vice President, New Products and Innovation, United States Postal Service, 475 L'Enfant Plaza SW., Washington, DC 20260 Notification Procedure Customers wanting to know if information about them is maintained in this system of records must address inquiries in writing to the system manager. Inquiries must contain name, address, email and other identifying information. Record Access Procedures Requests for access must be made in accordance with the Notification Procedure above and USPS Privacy Act regulations regarding access to records and verification of identity under 39 CFR 266.6. Contesting Record Procedures See Notification Procedure and Record Access Procedures above. Record Source Categories Individual customers who request Informed DeliveryTM notification service; USPS.com account holders; other USPS systems and applications including those that support online change of address, mail hold services, Premium Forwarding Service or PO Boxes Online; commercial entities, including commercial mailers or other Postal Service business partners and third-party mailing list providers. * * * * * Stanley F. Mires, Attorney, Federal Compliance. [FR Doc. 2016-20189 Filed 8-24-16; 8:45 am] BILLING CODE 7710-12-P
![58542 Federal Register / Vol. 81, No. 165 / Thursday, August 25, 2016 / Notices
and requirements of the Atomic Energy DATES: This system will become II. Rationale for Changes to USPS
Act of 1954, as amended (the Act), and effective without further notice on Privacy Act Systems of Records
the Commission’s rules and regulations. September 26, 2016 unless, in response Expansion and User Acquisition
The Commission has made appropriate to comments received on or before that Strategy
findings as required by the Act and the date, the Postal Service makes any
Commission’s rules and regulations in substantive change to the purpose or Informed DeliveryTM is making mail a
10 CFR chapter I, which are set forth in more valuable and effective
routine uses set forth, or to expand the
the license amendment. communication channel for consumers,
availability of information in this
A notice of consideration of issuance increasing the relevancy of physical
system, as described in this notice. If the mail in today’s highly digital
of amendment to facility operating Postal Service determines that certain
license or combined license, as environment. Informed DeliveryTM
portions of this SOR should not be offers residential customers the
applicable, proposed no significant
implemented, or that implementation of convenience of knowing what is in their
hazards consideration determination,
and opportunity for a hearing in certain portions should be postponed in mailbox from anywhere, even while
connection with these actions, was light of comments received, the Postal traveling. Providing advance notice of
published in the Federal Register on Service may choose to implement the mail delivery also allows consumers to
April 28, 2015 (80 FR 23606). The June remaining portions of the SOR on the take action before important pieces
29 and October 16, 2015, supplements stated effective date, and will provide reach their mailbox, revolutionizing the
had no effect on the no significant notice of that action. customer experience with mail. In some
hazards consideration determination, cases, email notifications with
ADDRESSES: Comments may be mailed mailpiece images will include
and no comments were received during or delivered to the Privacy and Records
the 30-day comment period. interactive content, such as ‘‘ride-along’’
Office, United States Postal Service, 475 images or related links from the
The Commission has determined that
L’Enfant Plaza SW., Room 1P830, business mailer. Lastly, users will have
these amendments satisfy the criteria for
Washington, DC 20260–0004. Copies of access to an online dashboard, which
categorical exclusion in accordance
with 10 CFR 51.22. Therefore, pursuant all written comments will be available will display their mailpiece images from
to 10 CFR 51.22(b), no environmental at this address for public inspection and the previous six days.
impact statement or environmental photocopying between 8 a.m. and 4 Currently, there are over 75,000
assessment need be prepared for these p.m., Monday through Friday. Informed DeliveryTM users in areas of
amendments. Northern Virginia, New York, and
FOR FURTHER INFORMATION CONTACT:
Connecticut. According to USPS data,
IV. Conclusion Janine Castorina, Chief Privacy Officer/ 90 percent of users surveyed in
A, Privacy and Records Office, 202– Northern Virginia have said they would
Using the reasons set forth in the
268–3089 or privacy@usps.gov. recommend Informed DeliveryTM to
combined safety evaluation, the staff
granted the exemption and issued the SUPPLEMENTARY INFORMATION: This friends or family, and 97 percent of
amendment that the licensee requested notice is in accordance with the Privacy those surveyed in New York would
on December 18, 2014, and Act requirement that agencies publish likely continue using the service. In
supplemented by the letters dated June their systems of records in the Federal light of the positive feedback that the
29 and October 16, 2015. The exemption Postal Service has received from
Register when there is a revision,
and amendment were issued on January Informed DeliveryTM users, the Postal
change, or addition, or when the agency
20, 2016, as part of a combined package Service intends to expand the Informed
establishes a new system of records. The DeliveryTM notification service to the
to the licensee (ADAMS Accession No. Postal Service is establishing a new
ML15336A862). Washington, DC, Baltimore, and
system of records to support an Richmond metropolitan areas in
Dated at Rockville, Maryland, this 16th day expansion of its Informed DeliveryTM September 2016, with national
of August 2016. notification service. expansion planned for 2017. To achieve
For the Nuclear Regulatory Commission.
I. Background this goal, the Postal Service has
Jennifer Dixon-Herrity, developed a comprehensive user
Acting Chief, Licensing Branch 4, Division Informed DeliveryTM is a digital acquisition strategy that includes a
of New Reactor Licensing, Office of New direct mail referral campaign, email
Reactors.
service that allows enrolled users to
receive an email notification that campaigns sent to My USPS and
[FR Doc. 2016–20393 Filed 8–24–16; 8:45 am] USPS.com users, and promotion at retail
contains grayscale images of the outside
BILLING CODE 7590–01–P
of their letter-sized mailpieces locations. For the referral campaign,
processed by USPS automation USPS will send a mailpiece to current
equipment prior to delivery. This Informed DeliveryTM users with the
POSTAL SERVICE request that they send the provided tear-
service is offered at no cost to the
consumer. Informed DeliveryTM is off cards to friends and family who may
Privacy Act of 1974; System of be interested in the service. As part of
Records currently available in areas of New
the user acquisition strategy, the Postal
York, Connecticut, and Northern
AGENCY: Postal Service®. Service will be collecting personal
Virginia (NoVa). The Postal Service
information from internal and external
asabaliauskas on DSK3SPTVN1PROD with NOTICES
ACTION:Notice of establishment of new intends to expand this service to the
system of records. sources, as identified below.
Capital Region (Washington, DC, Informed DeliveryTM is currently
SUMMARY: The United States Postal Baltimore, and Richmond) in September supported by two Privacy Act Systems
Service® (Postal Service) is proposing to 2016, with national expansion planned of Records, USPS 810.100,
establish a new Customer Privacy Act for 2017. The establishment of this new www.usps.com Registration and USPS
System of Records (SOR) to support the USPS Privacy Act System of Records is 820.200, Mail Management and
Informed DeliveryTM notification intended to support this expansion. Tracking Activity. The Postal Service
service. has determined that a new system of
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![58544 Federal Register / Vol. 81, No. 165 / Thursday, August 25, 2016 / Notices
areas under supervision of program RECORD SOURCE CATEGORIES 1–800–325–0778, or visit our Internet
personnel. Access to these areas is Individual customers who request site, Social Security Online, at http://
limited to authorized personnel, who Informed DeliveryTM notification www.socialsecurity.gov.
must be identified with a badge. Access service; USPS.com account holders; SUPPLEMENTARY INFORMATION: Our
to records is limited to individuals other USPS systems and applications current rules authorize us to test,
whose official duties require such including those that support online individually or in any combination,
access. Contractors and licensees are change of address, mail hold services, certain modifications to the disability
subject to contract controls and Premium Forwarding Service or PO determination procedures. 20 CFR
unannounced on-site audits and Boxes Online; commercial entities, 404.906 and 416.1406. We conducted
inspections. Computers are protected by including commercial mailers or other several tests under the authority of these
mechanical locks, card key systems, or Postal Service business partners and rules. In the ‘‘single decisionmaker’’
other physical access control methods. third-party mailing list providers. test, a disability examiner may make the
The use of computer systems is * * * * * initial disability determination in most
regulated with installed security cases without obtaining the signature of
software, computer logon Stanley F. Mires,
a medical or psychological consultant.
identifications, and operating system Attorney, Federal Compliance. Currently, 19 states and the territory of
controls including access controls, [FR Doc. 2016–20189 Filed 8–24–16; 8:45 am] Guam use the single decisionmaker test.
terminal and transaction logging, and BILLING CODE 7710–12–P There are 9 states and the territory of
file management software. Online data Guam that use single decisionmaker as
transmissions are protected by a stand-alone test. The remaining 10
encryption. Access is controlled by SOCIAL SECURITY ADMINISTRATION states use single decisionmaker in
logon ID and password. Online data combination with a separate test that we
transmissions are protected by [Docket No. SSA–2016–0022]
refer to as ‘‘prototype.’’ Under section
encryption. Modifications to the Disability 832 of the Bipartisan Budget Act of 2015
Determination Procedures; Extension (BBA),1 we are required to end the
RETENTION AND DISPOSAL
of Testing of Some Disability Redesign single decisionmaker test. Therefore,
Mailpiece images will be retained up Features this extension of the single
to 7 days (mailpiece images are not decisionmaker test will provide us the
associated with personally identifiable AGENCY: Social Security Administration. time necessary to take all of the
information). Records stored in the ACTION: Notice of the extension of tests administrative actions needed to
subscription database are retained until involving modifications to the disability reinstate uniform use of medical and
the customer cancels or opts-out of the determination procedures. psychological consultants.
service. Prototype is a separate test, which we
User data is retained for 2 years, 11 SUMMARY: We are announcing the conduct in 10 States. 64 FR 47218.
months. extension of tests involving Currently, the prototype combines the
Records existing on computer storage modifications to disability single decisionmaker approach
media are destroyed according to the determination procedures authorized by described above with the elimination of
applicable USPS media sanitization 20 CFR 404.906 and 416.1406. These the reconsideration level of our
practice. Any records existing on paper rules authorize us to test several administrative review process. We will
will be destroyed by burning, pulping, modifications to the disability continue to make decisions in these 10
or shredding. determination procedures for States by maintaining the elimination of
adjudicating claims for disability the reconsideration level, except that we
SYSTEM MANAGER(S) AND ADDRESS insurance benefits under title II of the will comply with the requirements of
Vice President, New Products and Social Security Act (Act) and for the BBA by reinstating the use of
Innovation, United States Postal supplemental security income payments medical consultants over the course of
Service, 475 L’Enfant Plaza SW., based on disability under title XVI of this extension in those States with the
Washington, DC 20260 the Act. This notice is our last extension prototype tests. We will notify the
of the ‘‘single decisionmaker’’ test, as public of the progression of our plan
NOTIFICATION PROCEDURE we will phase out the test until through additional notices in the
Customers wanting to know if elimination in 2018. This notice also Federal Register.
extends the separate ‘‘prototype’’ test. We extended the period for selecting
information about them is maintained in
DATES: We are extending our selection claims for these tests several times. Most
this system of records must address
of cases to be included in these tests recently, we extended the period from
inquiries in writing to the system
from September 23, 2016 until no later September 25, 2015 to September 23,
manager. Inquiries must contain name,
than December 28, 2018. At that time, 2016. 80 FR 47553. We are extending
address, email and other identifying case selection for prototype and single
information. we will publish another notice in the
Federal Register to confirm our decision maker tests until December 28,
RECORD ACCESS PROCEDURES elimination of the ‘‘single 2018. After this date, we will publish
decisionmaker’’ test. another notice in the Federal Register to
Requests for access must be made in confirm our elimination of the single
accordance with the Notification FOR FURTHER INFORMATION CONTACT:
asabaliauskas on DSK3SPTVN1PROD with NOTICES
decisionmaker test.
Procedure above and USPS Privacy Act Kenneth Williams, Office of Disability
regulations regarding access to records Policy, Social Security Administration, Virginia Reno,
and verification of identity under 39 6401 Security Boulevard, Baltimore, MD Deputy Commissioner for Retirement and
CFR 266.6. 21235–6401, (410) 965–0608, for Disability Policy.
information about this notice. For [FR Doc. 2016–20253 Filed 8–24–16; 8:45 am]
CONTESTING RECORD PROCEDURES information on eligibility or filing for BILLING CODE 4191–02–P
See Notification Procedure and benefits, call our national toll-free
Record Access Procedures above. number, 1–800–772–1213 or TTY 1 Public Law 114–74, 129 Stat. 584, 613.
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Document Created: 2016-08-25 00:34:42
Document Modified: 2016-08-25 00:34:42
| Category | Regulatory Information | |
| Collection | Federal Register | |
| sudoc Class | AE 2.7: GS 4.107: AE 2.106: | |
| Publisher | Office of the Federal Register, National Archives and Records Administration | |
| Section | Notices | |
| Action | Notice of establishment of new system of records. | |
| Dates | This system will become effective without further notice on September 26, 2016 unless, in response to comments received on or before that date, the Postal Service makes any substantive change to the purpose or routine uses set forth, or to expand the availability of information in this system, as described in this notice. If the Postal Service determines that certain portions of this SOR should not be implemented, or that implementation of certain portions should be postponed in light of comments received, the Postal Service may choose to implement the remaining portions of the SOR on the stated effective date, and will provide notice of that action. | |
| Contact | Janine Castorina, Chief Privacy Officer/A, Privacy and Records Office, 202-268-3089 or [email protected] | |
| FR Citation | 81 FR 58542 |
2025 Federal Register | Disclaimer | Privacy Policy
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