81 FR 59041 - Proposed Collection; Comment Request on Information Collection Tools Relating to Wage and Investment Behavioral Laboratory Customer Surveys and Support

DEPARTMENT OF THE TREASURY
Internal Revenue Service

Federal Register Volume 81, Issue 166 (August 26, 2016)

Page Range		59041-59041
FR Document		2016-20544

The Department of the Treasury, as part of its continuing effort to reduce paperwork and respondent burden, invites the general public and other Federal agencies to take this opportunity to comment on proposed and/or continuing information collections, as required by the Paperwork Reduction Act of 1995, Public Law 104-13 (44 U.S.C. 3506(c)(2)(A)). Currently, the IRS is soliciting comments concerning the collection of qualitative feedback on agency service delivery.

Federal Register, Volume 81 Issue 166 (Friday, August 26, 2016)

[Federal Register Volume 81, Number 166 (Friday, August 26, 2016)]
[Notices]
[Page 59041]
From the Federal Register Online  [www.thefederalregister.org]
[FR Doc No: 2016-20544]



[[Page 59041]]

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DEPARTMENT OF THE TREASURY

Internal Revenue Service


Proposed Collection; Comment Request on Information Collection 
Tools Relating to Wage and Investment Behavioral Laboratory Customer 
Surveys and Support

AGENCY: Internal Revenue Service (IRS), Treasury.

ACTION: Notice and request for comments.

-----------------------------------------------------------------------

SUMMARY: The Department of the Treasury, as part of its continuing 
effort to reduce paperwork and respondent burden, invites the general 
public and other Federal agencies to take this opportunity to comment 
on proposed and/or continuing information collections, as required by 
the Paperwork Reduction Act of 1995, Public Law 104-13 (44 U.S.C. 
3506(c)(2)(A)). Currently, the IRS is soliciting comments concerning 
the collection of qualitative feedback on agency service delivery.

DATES: Written comments should be received on or before October 25, 
2016 to be assured of consideration.

ADDRESSES: Direct all written comments to Tuawana Pinkston, Internal 
Revenue Service, Room 6526, 1111 Constitution Avenue NW., Washington, 
DC 20224. Please send separate comments for each specific information 
collection listed below. You must reference the information 
collection's title, form number, reporting or record-keeping 
requirement number, and OMB number (if any) in your comment.

FOR FURTHER INFORMATION CONTACT: Requests for additional information or 
copies of the collection tools should be directed to R. Joseph Durbala, 
Internal Revenue Service, Room 6129, 1111 Constitution Avenue NW., 
Washington, DC 20224, or at (202)622-3634, or through the internet at 
[email protected].

SUPPLEMENTARY INFORMATION: Currently, the IRS is seeking comments 
concerning the following information collection tools, reporting, and 
record-keeping requirements:
    Title: Wage and Investment Behavioral Laboratory Customer Surveys 
and Support.
    OMB Number: 1545-NEW. Form Number: N/A.
    Abstract: Executive Order 12862 directs Federal agencies to provide 
service to the public that matches or exceeds the best service 
available in the private sector. Executive Order 13571 expands on this 
concept to include recent developments in private sector advances in 
internet customer service technologies. To assist the Agency is 
accomplishing the goal outlined in the Strategic Plan, the Wage and 
Investment Division continuously maintains a ``customer-first'' focus 
through routinely soliciting information concerning the needs and 
characteristics of its customers and implementing programs based on the 
information received. W&I Strategies and Solutions (WISS) is developing 
the implementation of a Behavioral Laboratory to identify, plan and 
deliver business improvement processes that support fulfillment of the 
IRS strategic goals.
    Current Actions: This is a new request for OMB approval.
    Type of Review: New collection.
    Affected Public: This collection of information is necessary to 
enable the Agency to garner customer and stakeholder feedback in an 
efficient, timely manner, in accordance with our commitment to 
improving service delivery. The information collected from our 
customers and stakeholders will help ensure that users have an 
effective, efficient, and satisfying experience with the Agency's 
programs. This feedback will provide insights into customer or 
stakeholder perceptions, experiences and expectations, provide an early 
warning of issues with service, or focus attention on areas where 
communication, training or changes in operations might improve delivery 
of products or services. It will also allow feedback to contribute 
directly to the improvement of program management.
    Estimated Number of Respondents: 25,200.
    Estimated Time per Respondent: 1 hr.
    Estimated Total Annual Burden Hours: 22,050.
    The following paragraph applies to all of the collections of 
information covered by this notice:
    An agency may not conduct or sponsor, and a person is not required 
to respond to, a collection of information unless the collection of 
information displays a valid OMB control number. Books or records 
relating to a collection of information must be retained as long as 
their contents may become material in the administration of any 
internal revenue law. Generally, tax returns and tax return information 
are confidential, as required by 26 U.S.C. 6103.
    Request for Comments: Comments submitted in response to this notice 
will be summarized and/or included in the request for OMB approval. All 
comments will become a matter of public record. Comments are invited 
on: (a) Whether the collection of information is necessary for the 
proper performance of the functions of the agency, including whether 
the information shall have practical utility; (b) the accuracy of the 
agency's estimate of the burden of the collection of information; (c) 
ways to enhance the quality, utility, and clarity of the information to 
be collected; (d) ways to minimize the burden of the collection of 
information on respondents, including through the use of automated 
collection techniques or other forms of information technology; and (e) 
estimates of capital or start-up costs and costs of operation, 
maintenance, and purchase of services to provide information.

    Approved: August 18, 2016.
Tuawana Pinkston,
IRS Reports Clearance Officer.
[FR Doc. 2016-20544 Filed 8-25-16; 8:45 am]
 BILLING CODE 4830-01-P

Federal Register / Vol. 81, No. 166 / Friday, August 26, 2016 / Notices 59041

DEPARTMENT OF THE TREASURY advances in internet customer service agency, including whether the
technologies. To assist the Agency is information shall have practical utility;
Internal Revenue Service accomplishing the goal outlined in the (b) the accuracy of the agency’s estimate
Strategic Plan, the Wage and Investment of the burden of the collection of
Proposed Collection; Comment Division continuously maintains a information; (c) ways to enhance the
Request on Information Collection ‘‘customer-first’’ focus through routinely quality, utility, and clarity of the
Tools Relating to Wage and Investment soliciting information concerning the information to be collected; (d) ways to
Behavioral Laboratory Customer needs and characteristics of its minimize the burden of the collection of
Surveys and Support customers and implementing programs information on respondents, including
AGENCY: Internal Revenue Service (IRS), based on the information received. W&I through the use of automated collection
Treasury. Strategies and Solutions (WISS) is techniques or other forms of information
ACTION: Notice and request for
developing the implementation of a technology; and (e) estimates of capital
comments. Behavioral Laboratory to identify, plan or start-up costs and costs of operation,
and deliver business improvement maintenance, and purchase of services
SUMMARY: The Department of the processes that support fulfillment of the to provide information.
Treasury, as part of its continuing effort IRS strategic goals. Approved: August 18, 2016.
to reduce paperwork and respondent Current Actions: This is a new request Tuawana Pinkston,
burden, invites the general public and for OMB approval.
IRS Reports Clearance Officer.
other Federal agencies to take this Type of Review: New collection.
Affected Public: This collection of [FR Doc. 2016–20544 Filed 8–25–16; 8:45 am]
opportunity to comment on proposed
and/or continuing information information is necessary to enable the BILLING CODE 4830–01–P

collections, as required by the Agency to garner customer and
Paperwork Reduction Act of 1995, stakeholder feedback in an efficient,
Public Law 104–13 (44 U.S.C. timely manner, in accordance with our DEPARTMENT OF VETERANS
3506(c)(2)(A)). Currently, the IRS is commitment to improving service AFFAIRS
soliciting comments concerning the delivery. The information collected
from our customers and stakeholders Solicitation of Nominations for
collection of qualitative feedback on Appointment to the Veterans Rural
agency service delivery. will help ensure that users have an
effective, efficient, and satisfying Health Advisory Committee
DATES: Written comments should be
received on or before October 25, 2016 experience with the Agency’s programs. ACTION: Notice.
to be assured of consideration. This feedback will provide insights into
customer or stakeholder perceptions, SUMMARY: The Department of Veterans
ADDRESSES: Direct all written comments
experiences and expectations, provide Affairs (VA), Office of Rural Health, is
to Tuawana Pinkston, Internal Revenue seeking nominations of qualified
an early warning of issues with service,
Service, Room 6526, 1111 Constitution candidates to be considered for
or focus attention on areas where
Avenue NW., Washington, DC 20224. appointment to the Veterans Rural
communication, training or changes in
Please send separate comments for each Health Advisory Committee (VRHAC).
operations might improve delivery of
specific information collection listed The Committee advises the Secretary on
products or services. It will also allow
below. You must reference the ways to improve and enhance access to
feedback to contribute directly to the
information collection’s title, form VA healthcare services for enrolled
improvement of program management.
number, reporting or record-keeping Estimated Number of Respondents: Veterans residing in rural areas and the
requirement number, and OMB number 25,200. identification of barriers to providing
(if any) in your comment. Estimated Time per Respondent: 1 hr. services. The Committee makes
FOR FURTHER INFORMATION CONTACT: Estimated Total Annual Burden recommendations to the Secretary
Requests for additional information or Hours: 22,050. regarding such activities. Nominations
copies of the collection tools should be The following paragraph applies to all of qualified candidates are being sought
directed to R. Joseph Durbala, Internal of the collections of information covered to fill upcoming vacancies on the
Revenue Service, Room 6129, 1111 by this notice: Committee.
Constitution Avenue NW., Washington, An agency may not conduct or
DATES: Nominations for membership on
DC 20224, or at (202)622–3634, or sponsor, and a person is not required to
the Committee must be received no later
through the internet at respond to, a collection of information
than 5:00 p.m. EST on December 15,
RJoseph.Durbala@irs.gov. unless the collection of information
2016.
SUPPLEMENTARY INFORMATION: Currently, displays a valid OMB control number.
the IRS is seeking comments concerning Books or records relating to a collection ADDRESSES: Nominations should be
the following information collection of information must be retained as long submitted to the VA Office of Rural
tools, reporting, and record-keeping as their contents may become material Health by email at VRHAC@va.gov or
requirements: in the administration of any internal via United States Postal Service to VA
Title: Wage and Investment revenue law. Generally, tax returns and Office of Rural Health, 810 Vermont
Behavioral Laboratory Customer tax return information are confidential, Ave., Mail Code 10P1R, Washington, DC
Surveys and Support. as required by 26 U.S.C. 6103. 20420.
OMB Number: 1545–NEW. Form Request for Comments: Comments FOR FURTHER INFORMATION CONTACT: VA
Number: N/A. submitted in response to this notice will Office of Rural Health, Department of
mstockstill on DSK3G9T082PROD with NOTICES

Abstract: Executive Order 12862 be summarized and/or included in the Veterans Affairs, 810 Vermont Ave.
directs Federal agencies to provide request for OMB approval. All NW., Mail Code 10P1R, Washington, DC
service to the public that matches or comments will become a matter of 20420, or by telephone at (202) 632–
exceeds the best service available in the public record. Comments are invited on: 8576. A list of the current membership
private sector. Executive Order 13571 (a) Whether the collection of can be viewed at http://
expands on this concept to include information is necessary for the proper www.ruralhealth.va.gov/aboutus/
recent developments in private sector performance of the functions of the vrhac.asp.

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Document Created: 2016-08-26 10:41:06
Document Modified: 2016-08-26 10:41:06

Category		Regulatory Information
Collection		Federal Register
sudoc Class		AE 2.7: GS 4.107: AE 2.106:
Publisher		Office of the Federal Register, National Archives and Records Administration
Section		Notices
Action		Notice and request for comments.
Dates		Written comments should be received on or before October 25, 2016 to be assured of consideration.
Contact		Requests for additional information or copies of the collection tools should be directed to R. Joseph Durbala, Internal Revenue Service, Room 6129, 1111 Constitution Avenue NW., Washington, DC 20224, or at (202)622-3634, or through the internet at [email protected]
FR Citation		81 FR 59041

81 FR 59041 - Proposed Collection; Comment Request on Information Collection Tools Relating to Wage and Investment Behavioral Laboratory Customer Surveys and Support

DEPARTMENT OF THE TREASURYInternal Revenue Service

Federal Register Volume 81, Issue 166 (August 26, 2016)

DEPARTMENT OF THE TREASURY
Internal Revenue Service