81 FR 59041 - Proposed Collection; Comment Request on Information Collection Tools Relating to Wage and Investment Behavioral Laboratory Customer Surveys and Support

DEPARTMENT OF THE TREASURY
Internal Revenue Service

Federal Register Volume 81, Issue 166 (August 26, 2016)

The Department of the Treasury, as part of its continuing effort to reduce paperwork and respondent burden, invites the general public and other Federal agencies to take this opportunity to comment on proposed and/or continuing information collections, as required by the Paperwork Reduction Act of 1995, Public Law 104-13 (44 U.S.C. 3506(c)(2)(A)). Currently, the IRS is soliciting comments concerning the collection of qualitative feedback on agency service delivery.

[Federal Register Volume 81, Number 166 (Friday, August 26, 2016)]
[Notices]
[Page 59041]
From the Federal Register Online  [www.thefederalregister.org]
[FR Doc No: 2016-20544]



[[Page 59041]]

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DEPARTMENT OF THE TREASURY

Internal Revenue Service


Proposed Collection; Comment Request on Information Collection 
Tools Relating to Wage and Investment Behavioral Laboratory Customer 
Surveys and Support

AGENCY: Internal Revenue Service (IRS), Treasury.

ACTION: Notice and request for comments.

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SUMMARY: The Department of the Treasury, as part of its continuing 
effort to reduce paperwork and respondent burden, invites the general 
public and other Federal agencies to take this opportunity to comment 
on proposed and/or continuing information collections, as required by 
the Paperwork Reduction Act of 1995, Public Law 104-13 (44 U.S.C. 
3506(c)(2)(A)). Currently, the IRS is soliciting comments concerning 
the collection of qualitative feedback on agency service delivery.

DATES: Written comments should be received on or before October 25, 
2016 to be assured of consideration.

ADDRESSES: Direct all written comments to Tuawana Pinkston, Internal 
Revenue Service, Room 6526, 1111 Constitution Avenue NW., Washington, 
DC 20224. Please send separate comments for each specific information 
collection listed below. You must reference the information 
collection's title, form number, reporting or record-keeping 
requirement number, and OMB number (if any) in your comment.

FOR FURTHER INFORMATION CONTACT: Requests for additional information or 
copies of the collection tools should be directed to R. Joseph Durbala, 
Internal Revenue Service, Room 6129, 1111 Constitution Avenue NW., 
Washington, DC 20224, or at (202)622-3634, or through the internet at 
[email protected].

SUPPLEMENTARY INFORMATION: Currently, the IRS is seeking comments 
concerning the following information collection tools, reporting, and 
record-keeping requirements:
    Title: Wage and Investment Behavioral Laboratory Customer Surveys 
and Support.
    OMB Number: 1545-NEW. Form Number: N/A.
    Abstract: Executive Order 12862 directs Federal agencies to provide 
service to the public that matches or exceeds the best service 
available in the private sector. Executive Order 13571 expands on this 
concept to include recent developments in private sector advances in 
internet customer service technologies. To assist the Agency is 
accomplishing the goal outlined in the Strategic Plan, the Wage and 
Investment Division continuously maintains a ``customer-first'' focus 
through routinely soliciting information concerning the needs and 
characteristics of its customers and implementing programs based on the 
information received. W&I Strategies and Solutions (WISS) is developing 
the implementation of a Behavioral Laboratory to identify, plan and 
deliver business improvement processes that support fulfillment of the 
IRS strategic goals.
    Current Actions: This is a new request for OMB approval.
    Type of Review: New collection.
    Affected Public: This collection of information is necessary to 
enable the Agency to garner customer and stakeholder feedback in an 
efficient, timely manner, in accordance with our commitment to 
improving service delivery. The information collected from our 
customers and stakeholders will help ensure that users have an 
effective, efficient, and satisfying experience with the Agency's 
programs. This feedback will provide insights into customer or 
stakeholder perceptions, experiences and expectations, provide an early 
warning of issues with service, or focus attention on areas where 
communication, training or changes in operations might improve delivery 
of products or services. It will also allow feedback to contribute 
directly to the improvement of program management.
    Estimated Number of Respondents: 25,200.
    Estimated Time per Respondent: 1 hr.
    Estimated Total Annual Burden Hours: 22,050.
    The following paragraph applies to all of the collections of 
information covered by this notice:
    An agency may not conduct or sponsor, and a person is not required 
to respond to, a collection of information unless the collection of 
information displays a valid OMB control number. Books or records 
relating to a collection of information must be retained as long as 
their contents may become material in the administration of any 
internal revenue law. Generally, tax returns and tax return information 
are confidential, as required by 26 U.S.C. 6103.
    Request for Comments: Comments submitted in response to this notice 
will be summarized and/or included in the request for OMB approval. All 
comments will become a matter of public record. Comments are invited 
on: (a) Whether the collection of information is necessary for the 
proper performance of the functions of the agency, including whether 
the information shall have practical utility; (b) the accuracy of the 
agency's estimate of the burden of the collection of information; (c) 
ways to enhance the quality, utility, and clarity of the information to 
be collected; (d) ways to minimize the burden of the collection of 
information on respondents, including through the use of automated 
collection techniques or other forms of information technology; and (e) 
estimates of capital or start-up costs and costs of operation, 
maintenance, and purchase of services to provide information.

    Approved: August 18, 2016.
Tuawana Pinkston,
IRS Reports Clearance Officer.
[FR Doc. 2016-20544 Filed 8-25-16; 8:45 am]
 BILLING CODE 4830-01-P