81 FR 66136 - Proposed Information Collection (Customer Satisfaction Surveys); Activity: Comment Request

DEPARTMENT OF VETERANS AFFAIRS

Federal Register Volume 81, Issue 186 (September 26, 2016)

Page Range		66136-66136
FR Document		2016-23109

The Department of Veterans Affairs (VA) National Cemetery Administration (NCA), is announcing an opportunity for public comment on the proposed collection of certain information by the agency. Under the Paperwork Reduction Act (PRA) of 1995, Federal agencies are required to publish notice in the Federal Register concerning each proposed collection of information, including each revised collection allow 60 days for public comment in response to the notice. This notice solicits comments on the collection of perceptions of the quality of service afforded by the National Cemetery Administration as judged by next of kin of those interred, or funeral directors who facilitate these interments.

Federal Register, Volume 81 Issue 186 (Monday, September 26, 2016)

[Federal Register Volume 81, Number 186 (Monday, September 26, 2016)]
[Notices]
[Page 66136]
From the Federal Register Online  [www.thefederalregister.org]
[FR Doc No: 2016-23109]


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DEPARTMENT OF VETERANS AFFAIRS

[OMB Control No. 2900-0571]


Proposed Information Collection (Customer Satisfaction Surveys); 
Activity: Comment Request

AGENCY: National Cemetery Administration, Department of Veterans 
Affairs.

ACTION: Notice.

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SUMMARY: The Department of Veterans Affairs (VA) National Cemetery 
Administration (NCA), is announcing an opportunity for public comment 
on the proposed collection of certain information by the agency. Under 
the Paperwork Reduction Act (PRA) of 1995, Federal agencies are 
required to publish notice in the Federal Register concerning each 
proposed collection of information, including each revised collection 
allow 60 days for public comment in response to the notice. This notice 
solicits comments on the collection of perceptions of the quality of 
service afforded by the National Cemetery Administration as judged by 
next of kin of those interred, or funeral directors who facilitate 
these interments.

DATES: Written comments and recommendations on the proposed collection 
of information should be received on or before November 25, 2016.

ADDRESSES: Submit written comments on the collection of information 
through Federal Docket Management System (FDMS) at www.Regulations.gov 
or to Willie Lewis, National Cemetery Administration (43D3), Department 
of Veterans Affairs, 810 Vermont Avenue NW., Washington, DC 20420; or 
email: [email protected]. Please refer to ``OMB Control No. 2900-
0571'' in any correspondence. During the comment period, comments may 
be viewed online through the FDMS.

FOR FURTHER INFORMATION CONTACT: Willie Lewis at (202) 461-4242 or FAX 
(202) 501-2240.

SUPPLEMENTARY INFORMATION: Under the PRA of 1995 (Pub. L. 104-13; 44 
U.S.C. 3501-21), Federal agencies must obtain approval from the Office 
of Management and Budget (OMB) for each collection of information they 
conduct or sponsor. This request for comment is being made pursuant to 
Section 3506(c)(2)(A) of the PRA.
    With respect to the following collection of information, NCA 
invites comments on: (1) Whether the proposed collection of information 
is necessary for the proper performance of NCA's functions, including 
whether the information will have practical utility; (2) the accuracy 
of NCA's estimate of the burden of the proposed collection of 
information; (3) ways to enhance the quality, utility, and clarity of 
the information to be collected; and (4) ways to minimize the burden of 
the collection of information on respondents, including through the use 
of automated collection techniques or the use of other forms of 
information technology.
    Title: Customer Satisfaction Surveys.
    OMB Control Number: 2900-0571.
    Type of Review: Revision of an approved collection.
    Abstract: Improving Customer Service through Effective Performance 
Management, NCA will conduct surveys to determine the level of 
satisfaction with existing services among their customers. The surveys 
will solicit voluntary opinions and are not intended to collect 
information required to obtain or maintain eligibility for a VA program 
or benefit. Baseline data obtained through these information 
collections are used to validate customer service standards.
    Affected Public: Individuals or households interring Veterans or 
eligible dependents, and funeral directors facilitating such 
interments.
    Estimated Annual Burden Hours, Burden per Respondents, and Number 
of Respondents:

I. National Cemetery Administration Mail Surveys

    a. Next of Kin National Customer Satisfaction Survey (Mail to 
15,000 respondents/30 minutes per survey) = 7,500 hours.
    b. Funeral Directors National Customer Satisfaction Survey (Mail to 
4,000 respondents/30 minutes per survey) = 2,000 hours.
    c. Veterans-at-Large National Customer Satisfaction Survey (Mail to 
5,000 respondents/30 minutes per survey) = 2,500 hours.

II. Program/Specialized Service Survey

    National Cemetery Administration Headstone and Marker/PMC Survey 
(Mail to 6,000 surveys/15 minutes per each) = 1,500.
    Frequency of Response: On Occasion.

    By direction of the Secretary.
Cynthia Harvey-Pryor,
Program Specialist, Office of Privacy and Records Management, 
Department of Veterans Affairs.
[FR Doc. 2016-23109 Filed 9-23-16; 8:45 am]
 BILLING CODE 8320-01-P

66136 Federal Register / Vol. 81, No. 186 / Monday, September 26, 2016 / Notices

tax return information are confidential, information, including each revised the use of other forms of information
as required by 26 U.S.C. 6103. collection allow 60 days for public technology.
Request for Comments: Comments comment in response to the notice. This Title: Customer Satisfaction Surveys.
submitted in response to this notice will notice solicits comments on the OMB Control Number: 2900–0571.
be summarized and/or included in the collection of perceptions of the quality Type of Review: Revision of an
request for OMB approval. All of service afforded by the National approved collection.
comments will become a matter of Cemetery Administration as judged by
Abstract: Improving Customer Service
public record. Comments are invited on: next of kin of those interred, or funeral
through Effective Performance
(a) Whether the collection of directors who facilitate these
Management, NCA will conduct surveys
information is necessary for the proper interments.
to determine the level of satisfaction
performance of the functions of the DATES: Written comments and with existing services among their
agency, including whether the recommendations on the proposed customers. The surveys will solicit
information shall have practical utility; collection of information should be voluntary opinions and are not intended
(b) the accuracy of the agency’s estimate received on or before November 25, to collect information required to obtain
of the burden of the collection of 2016. or maintain eligibility for a VA program
information; (c) ways to enhance the
ADDRESSES: Submit written comments or benefit. Baseline data obtained
quality, utility, and clarity of the
on the collection of information through through these information collections
information to be collected; (d) ways to
Federal Docket Management System are used to validate customer service
minimize the burden of the collection of
(FDMS) at www.Regulations.gov or to standards.
information on respondents, including
Willie Lewis, National Cemetery Affected Public: Individuals or
through the use of automated collection
Administration (43D3), Department of households interring Veterans or
techniques or other forms of information
Veterans Affairs, 810 Vermont Avenue eligible dependents, and funeral
technology; and (e) estimates of capital
NW., Washington, DC 20420; or email: directors facilitating such interments.
or start-up costs and costs of operation,
willie.lewis@va.gov. Please refer to Estimated Annual Burden Hours,
maintenance, and purchase of services
‘‘OMB Control No. 2900–0571’’ in any Burden per Respondents, and Number
to provide information. correspondence. During the comment of Respondents:
Approved: September 12, 2016. period, comments may be viewed online
Tuawana Pinkston, through the FDMS. I. National Cemetery Administration
IRS Reports Clearance Officer. FOR FURTHER INFORMATION CONTACT: Mail Surveys
[FR Doc. 2016–23154 Filed 9–23–16; 8:45 am] Willie Lewis at (202) 461–4242 or FAX a. Next of Kin National Customer
BILLING CODE 4830–01–P (202) 501–2240. Satisfaction Survey (Mail to 15,000
SUPPLEMENTARY INFORMATION: Under the respondents/30 minutes per survey) =
PRA of 1995 (Pub. L. 104–13; 44 U.S.C. 7,500 hours.
DEPARTMENT OF VETERANS 3501–21), Federal agencies must obtain b. Funeral Directors National
AFFAIRS approval from the Office of Management Customer Satisfaction Survey (Mail to
and Budget (OMB) for each collection of 4,000 respondents/30 minutes per
[OMB Control No. 2900–0571] information they conduct or sponsor. survey) = 2,000 hours.
Proposed Information Collection This request for comment is being made c. Veterans-at-Large National
pursuant to Section 3506(c)(2)(A) of the Customer Satisfaction Survey (Mail to
(Customer Satisfaction Surveys);
PRA. 5,000 respondents/30 minutes per
Activity: Comment Request
With respect to the following survey) = 2,500 hours.
AGENCY: National Cemetery collection of information, NCA invites
Administration, Department of Veterans comments on: (1) Whether the proposed II. Program/Specialized Service Survey
Affairs. collection of information is necessary National Cemetery Administration
ACTION: Notice. for the proper performance of NCA’s Headstone and Marker/PMC Survey
functions, including whether the (Mail to 6,000 surveys/15 minutes per
SUMMARY: The Department of Veterans information will have practical utility; each) = 1,500.
Affairs (VA) National Cemetery (2) the accuracy of NCA’s estimate of the
Frequency of Response: On Occasion.
Administration (NCA), is announcing an burden of the proposed collection of
opportunity for public comment on the information; (3) ways to enhance the By direction of the Secretary.
proposed collection of certain quality, utility, and clarity of the Cynthia Harvey-Pryor,
information by the agency. Under the information to be collected; and (4) Program Specialist, Office of Privacy and
Paperwork Reduction Act (PRA) of ways to minimize the burden of the Records Management, Department of
1995, Federal agencies are required to collection of information on Veterans Affairs.
publish notice in the Federal Register respondents, including through the use [FR Doc. 2016–23109 Filed 9–23–16; 8:45 am]
concerning each proposed collection of of automated collection techniques or BILLING CODE 8320–01–P
mstockstill on DSK3G9T082PROD with NOTICES

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Document Created: 2018-02-09 13:23:01
Document Modified: 2018-02-09 13:23:01

Category		Regulatory Information
Collection		Federal Register
sudoc Class		AE 2.7: GS 4.107: AE 2.106:
Publisher		Office of the Federal Register, National Archives and Records Administration
Section		Notices
Action		Notice.
Dates		Written comments and recommendations on the proposed collection of information should be received on or before November 25, 2016.
Contact		Willie Lewis at (202) 461-4242 or FAX (202) 501-2240.
FR Citation		81 FR 66136