81 FR 66328 - Revision to a Previously Approved Information Collection (Veterans Benefits Administration (VBA) Voice of the Veteran Customer Satisfaction Continuous Measurement Survey) Activity: Comment Request
DEPARTMENT OF VETERANS AFFAIRS Federal Register Volume 81, Issue 187 (September 27, 2016)
Federal Register Volume 81, Issue 187 (September 27, 2016)
| Page Range | 66328-66330 | |
| FR Document | 2016-23241 |
[Federal Register Volume 81, Number 187 (Tuesday, September 27, 2016)] [Notices] [Pages 66328-66330] From the Federal Register Online [www.thefederalregister.org] [FR Doc No: 2016-23241] ======================================================================= ----------------------------------------------------------------------- DEPARTMENT OF VETERANS AFFAIRS [OMB Control No. 2900-0782] Revision to a Previously Approved Information Collection (Veterans Benefits Administration (VBA) Voice of the Veteran Customer Satisfaction Continuous Measurement Survey) Activity: Comment Request AGENCY: Veterans Benefits Administration, Department of Veterans Affairs. ACTION: Notice. ----------------------------------------------------------------------- SUMMARY: The Veterans Benefits Administration (VBA), Department of Veterans Affairs (VA), is announcing an opportunity for public comment on the proposed collection of certain information by the agency. Under the Paperwork Reduction Act (PRA) of 1995, Federal agencies are required to publish notice in the Federal Register concerning each proposed collection of information, including each proposed revision of a currently approved collection, and allow 60 days for public comment in response to the notice. DATES: Written comments and recommendations on the proposed collection of information should be received on or before November 28, 2016. ADDRESSES: Submit written comments on the collection of information through Federal Docket Management System (FDMS) at www.Regulations.gov or to Nancy J. Kessinger, Veterans Benefits Administration (20M33), Department of Veterans Affairs, 810 Vermont Avenue NW., Washington, DC 20420 or email to nancy.kessinger@va.gov. Please refer to ``OMB Control No. 2900-0782'' in any correspondence. During the comment period, comments may be viewed online through the FDMS. FOR FURTHER INFORMATION CONTACT: Nancy J. Kessinger at (202) 632-8924 or FAX (202) 632-8925. [[Page 66329]] SUPPLEMENTARY INFORMATION: Under the PRA of 1995 (Pub. L. 104-13; 44 U.S.C. 3501-21), Federal agencies must obtain approval from the Office of Management and Budget (OMB) for each collection of information they conduct or sponsor. This request for comment is being made pursuant to Section 3506(c)(2)(A) of the PRA. With respect to the following collection of information, VBA invites comments on: (1) Whether the proposed collection of information is necessary for the proper performance of VBA's functions, including whether the information will have practical utility; (2) the accuracy of VBA's estimate of the burden of the proposed collection of information; (3) ways to enhance the quality, utility, and clarity of the information to be collected; and (4) ways to minimize the burden of the collection of information on respondents, including through the use of automated collection techniques or the use of other forms of information technology. Title: a. Compensation Enrollment Survey b. Compensation Servicing Survey c. Pension Enrollment Survey d. Pension Servicing Survey e. Specially Adapted Housing (SAH) Servicing Survey f. Loan Guaranty (LGY) Home Loan Survey g. Education Enrollment Survey h. Education Servicing Survey i. Vocational Rehabilitation & Employment (VRE) Enrollment Survey j. Vocational Rehabilitation (VRE) Servicing Survey Instrument k. Vocational Rehabilitation & Employment VRE Non-Participant Survey OMB Control Number: 2900-0782. Type of Review: Revision of an approved collection. Abstract: In 2008, VBA recognized a need to develop and design an integrated, comprehensive Voice of the Veteran (VOV) Continuous Measurement (CM) program for its lines of business: Compensation Service (CS), Pension Service (PS), Education (EDU) Service, Loan Guaranty (LGY) Service and Vocational Rehabilitation and Employment (VR&E) Service. The VOV CM program provides insight regarding Veterans and beneficiaries interactions with the benefits and services provided by VBA. The VOV CM provides VBA leadership with actionable Veteran feedback on how VBA is performing. These insights help identify opportunities for improvement and measure the impact of improvement initiatives. VBA conducted a benchmark study in Fiscal Year 2013 (October 2012 through January 2013) in order to validate the survey instruments, identify Key Performance Indicators, and establish performance benchmarks. Findings and recommendations were presented to VBA Leadership and stakeholders within each line of business in April 2013. Based on interviews conducted, VBA has separated the Veterans experience with VBA into two categories: 1. Access to a Benefit. This measures the enrollment experience transaction with the beneficiary or Veteran. 2. Servicing of a Benefit. This measures the ongoing relationship experiences with the beneficiary or Veteran. Each business line desired to understand the components of the overall customer experience. Each VBA business line wanted to engage their Veteran population with relevant questions regarding their experience. The following outlines how that is approached with each of the lines of business. Affected Public: Individuals or households. Compensation and Pension Programs During 2014 J.D. Power fielded three survey instruments for the Compensation and Pension programs. Discussions with stakeholders from both programs indicated that one survey instrument could be used for both Compensation and Pension Enrollment category claimants. In FY2015, Compensation and Pension identified the need to separate the Enrollment survey to better serve the business needs of each program. The Compensation Enrollment survey pool for the VOV Continuous Measurement Study includes individuals who have received a decision on a compensation benefit claim within 30 days prior to the fielding period. This includes those who were found eligible on a new or subsequent claim and those who have been denied and lack a current appeal of the decision. The Pension Enrollment survey pool includes individuals who have received a decision on a pension benefit claim within the past 30 days. The Compensation Servicing survey pool includes individuals who received a decision and are receiving benefit payments. The Pension Servicing survey pool includes individuals who established and completed a claim in the previous fiscal year. Education Program J.D. Power fielded two survey instruments for Education Service. The Education Enrollment survey pool includes individuals who received a decision on their education benefit application within 90 days (i.e., the original end-product was cleared within the past 90 days) prior to the fielding period. The Education Servicing survey pool includes beneficiaries who are currently receiving benefits. The definition of those receiving benefits varies based on the educational program. Chapter 33 beneficiaries who have received at least 2 payments for ``tuition'' in the past 9 months are included in the survey pool. Chapter 30, Chapter 1606, and Chapter 1607 beneficiaries who have received 5 monthly payments during the past 9 months are included. Loan Guaranty and Specially Adapted Housing Programs J.D. Power fielded two survey instruments for Loan Guaranty Service. The survey pool for the tracking study for the LGY Enrollment questionnaire includes individuals from a 30 day period who closed on a VA home loan in the 90 days prior to the fielding period. The sample is stratified as follows: (1) Those who closed on purchase loans, (2) those who received loans for interest rate reductions, and (3) those who obtained cash out or other refinancing. The survey pool for the tracking study for the SAH Servicing questionnaire includes individuals who are eligible for a specially adapted housing grant and in the past 12 months have: (1) Received an approval on their grant and are currently somewhere in post-approval, (2) have had all their funds dispersed and final accounting is not yet complete, and (3) have had all of their funds dispersed and final accounting is complete. Vocational Rehabilitation and Employment Program J.D. Power fielded three survey instruments for Vocational Rehabilitation & Employment Service (VR&E). The VR&E Enrollment survey pool includes individuals who applied within the last 12 months, entered Evaluation and Planning and (1) entered any of the following case statuses: Extended Evaluation, Independent Living (IL), Rehabilitation to Employment (RTE), or Job Ready Status (JRS) (excludes re-applicants), or (2) were found not entitled. The VR&E Servicing survey pool includes individuals who in the last 30 days were in a plan of services for more than 60 [[Page 66330]] days, all rehabilitated participants, and MRGs. Participants who interrupted their plan are excluded. The VR&E Non-Participant survey explores why eligible individuals chose not to pursue the benefit entitlement. The VR&E Non-Participant questionnaire survey pool includes individuals who dropped out of the program prior to completing a rehabilitation plan. The sample is stratified as follows: (1) Applicants who never attended the initial meeting with a counselor, (2) applicants who were entitled to the program but did not pursue a plan of service, and (3) applicants who started, but did not complete a rehabilitation plan (i.e., negative closures). Estimated Annual Burden: 32,701 hours per year for the life of the collection. Estimated Average Burden per Respondent: 15 minutes. Frequency of Response: Once Annually (Respondents will not be surveyed more than once in a given year). Estimated Number of Respondents: 130,800. By direction of the Secretary. Cynthia Harvey-Pryor, Program Specialist, Office of Privacy and Records Management, Department of Veterans Affairs. [FR Doc. 2016-23241 Filed 9-26-16; 8:45 am] BILLING CODE 8320-01-P
![66328 Federal Register / Vol. 81, No. 187 / Tuesday, September 27, 2016 / Notices
13. PACNET CONNECTIONS Rosanne Phyllis; Linked To: PACNET Blocked Property
LIMITED, Shannon Airport House, GROUP). 1. N840PN; Aircraft Model 690c;
Shannon Free Zone, Co. Clare, Ireland; 22. PACNET SUISSE (a.k.a. PACNET Aircraft Operator Pacnet Air; Aircraft
4 Michael Street, Co. Limerick, Ireland; SERVICES (SUISSE) SA), Carrefour du Manufacturer’s Serial Number (MSN)
Registration ID 332576 (Ireland) [TCO] Rive 1, Geneva, Switzerland; 11679; Aircraft Tail Number N840PN
(Linked To: PACNET SERVICES LTD.; Alpenstrasse 15, 6304, Zug, (aircraft) [TCO] (Linked To: DAVIS,
Linked To: PACNET GROUP). Switzerland; Identification Number Robert Paul; Linked To: PACNET AIR;
14. PACNET EUROPE, Shannon CHE–109.623.231 (Switzerland); alt. Linked To: PACNET GROUP).
Airport House, SFZ, Country Clare, Identification Number CH66012280021
Ireland; Web site Dated: September 22, 2016.
(Switzerland) [TCO] (Linked To:
www.pacnetservices.ie; alt. Web site PACNET SERVICES LTD.; Linked To: John E. Smith,
www.pacnetservices.com [TCO] (Linked PACNET GROUP). Acting Director, Office of Foreign Assets
To: PACNET SERVICES LTD.; Linked 23. PACNET UK (a.k.a. PACIFIC Control.
To: PACNET GROUP). NETWORK SERVICES (UK) LTD.), The [FR Doc. 2016–23272 Filed 9–26–16; 8:45 am]
15. PACNET FRANCE (a.k.a. PACNET Old Mill, Park Road, Shepton Mallet, BILLING CODE P
SERVICES (FRANCE) SARL), 17 rue de Somerset IK BA4 5BS, United Kingdom
Teheran, 75008 Paris, France [TCO] [TCO] (Linked To: PACNET SERVICES
(Linked To: PACNET SERVICES LTD.; LTD.; Linked To: PACNET GROUP). DEPARTMENT OF VETERANS
Linked To: PACNET GROUP). 24. PACNET ZAR (f.k.a. GOLDEN AFFAIRS
16. PACNET HOLDINGS LIMITED DIVIDEND 234 (PTY) LTD.; a.k.a. [OMB Control No. 2900–0782]
(f.k.a. COUNTING HOUSE (EUROPE) PACNET SERVICES ZAR
LIMITED), Shannon Airport House, (PROPRIETARY) LTD.), 13 Wellington Revision to a Previously Approved
Shannon Free Zone, Co. Clare, Ireland; Road, Parktown, Johannesburg 2193, Information Collection (Veterans
Four Michael Street, Limerick, Ireland; South Africa; 22 Wellington Road, Benefits Administration (VBA) Voice of
Registration ID EO348346 (Ireland) Parktown, Western Cape 2193, South the Veteran Customer Satisfaction
[TCO] (Linked To: PACNET SERVICES Africa; Private Bag X60500, Houghton, Continuous Measurement Survey)
LTD.; Linked To: PACNET GROUP). Guateng 2041, South Africa; Activity: Comment Request
17. PACNET HONGKONG (a.k.a. Registration ID 200503498307 (South
PACNET SERVICES (HK) LTD.), 2001 Africa); Tax ID No. 9871659141 (South AGENCY: Veterans Benefits
Central Plaza, 18 Harbour Road, Africa) [TCO] (Linked To: PACNET Administration, Department of Veterans
Wanchai, Hong Kong [TCO] (Linked To: SERVICES LTD.; Linked To: PACNET Affairs.
PACNET SERVICES LTD.; Linked To: GROUP). ACTION: Notice.
PACNET GROUP). 25. THE PAYMENTS FACTORY LTD. SUMMARY: The Veterans Benefits
18. PACNET INDIA (a.k.a. PACNET (f.k.a. RUMENO SONCE 60 D.O.O.; Administration (VBA), Department of
SERVICES (INDIA) PRIVATE LIMITED), a.k.a. THE PAYMENTS FACTORY Veterans Affairs (VA), is announcing an
208, Rewa Chambers, 31 New Marine D.O.O.; a.k.a. THE PAYMENTS opportunity for public comment on the
Lines, Mumbai 400 020, India; National FACTORY LLC; a.k.a. THE PAYMENTS proposed collection of certain
ID No. U67190MH2005PTC15766 FACTORY LLC—PERU; a.k.a. THE information by the agency. Under the
(India) [TCO] (Linked To: PACNET PAYMENTS FACTORY PERU LLC), 69 Paperwork Reduction Act (PRA) of
SERVICES LTD.; Linked To: PACNET Buchanan Street, Glasgow, Scotland G1 1995, Federal agencies are required to
GROUP). 3HL, United Kingdom; 4th Floor, 595 publish notice in the Federal Register
19. PACNET MALTA (a.k.a. PACNET Howe Street, Vancouver, BC V6C 2T5, concerning each proposed collection of
SERVICES (MALTA) LTD.), The Dixcart Canada; Suite 3, 3rd Floor, Britannia information, including each proposed
Suite, Level 11, Le Meridien, St. Julians, House, St. Georges Street, Douglas, Isle revision of a currently approved
Malta; The Dixcart Suite, Level 11, LE, of Man IM1 1JD, United Kingdom; 1521 collection, and allow 60 days for public
39, Main Street, Balluta Bay, St. Julians Concord Pike, #303, Wilmington, DE comment in response to the notice.
STJ1017, Malta; Company Number C 19803, United States; Pasaje Retiro 574
DATES: Written comments and
52227 (Malta) [TCO] (Linked To: of. 201, Ciudad Satelite, Santa Rosa,
PACNET SERVICES LTD.; Linked To: recommendations on the proposed
Provincia Callao, Peru; 2–22–7,
PACNET GROUP). collection of information should be
Shibuya, Shibuya-ku, Tokyo 150–0002,
received on or before November 28,
20. PACNET SERVICES (IRELAND) Japan; Jr. Retiro No. 574, Dpto. 201,
2016.
LIMITED, 222 Shannon Airport House, Callao 01, Peru; 3 Independent Dr.,
Shannon, Co. Clare, Ireland; Jacksonville, FL 32202–5004, United ADDRESSES: Submit written comments
Registration ID 452666 (Ireland) [TCO] States; Tehnoloski park 24, Ljubljana on the collection of information through
(Linked To: PACNET HOLDINGS 1000, Slovenia; Shannon Airport House Federal Docket Management System
LIMITED; Linked To: PACNET GROUP). SFZ, County Clare V14 E370, Ireland; (FDMS) at www.Regulations.gov or to
21. PACNET SERVICES LTD. (a.k.a. 89/247 Soi Ruammit Phatthana Yeak 1, Nancy J. Kessinger, Veterans Benefits
PACIFIC NETWORK SERVICES LTD.; Tharang Sub-District, Bang Kehn Administration (20M33), Department of
a.k.a. PACNET AMERICAS; a.k.a. District, Bangkok Province, Thailand; Veterans Affairs, 810 Vermont Avenue
PACNET CANADA; a.k.a. PACNET Web site www.thepaymentsfactory.com; NW., Washington, DC 20420 or email to
asabaliauskas on DSK3SPTVN1PROD with NOTICES
SERVICES AMERICAS LTD.), Fourth Business Registration Document # nancy.kessinger@va.gov. Please refer to
Floor, 595 Howe St, Vancouver, BC V6C 6974988 (Slovenia); Tax ID No. ‘‘OMB Control No. 2900–0782’’ in any
2T5, Canada; Parkshot House, 5 Kew 47210885 (Slovenia); Commercial correspondence. During the comment
Road, Richmond, Surrey, England TW9 Registry Number 20549092501 (Peru); period, comments may be viewed online
2PR, United Kingdom; Registration ID Company Number SC514975 (United through the FDMS.
M08842780 (Canada); Company Number Kingdom) [TCO] (Linked To: DAVIS, FOR FURTHER INFORMATION CONTACT:
BC0469083 (Canada); License 15128950 Robert Paul; Linked To: FERRARI, Nancy J. Kessinger at (202) 632–8924 or
(Canada) [TCO] (Linked To: DAY, Raffaella; Linked To: PACNET GROUP). FAX (202) 632–8925.
VerDate Sep<11>2014 17:08 Sep 26, 2016 Jkt 238001 PO 00000 Frm 00076 Fmt 4703 Sfmt 4703 E:\FR\FM\27SEN1.SGM 27SEN1](https://thefederalregister.org/doc/81_FR_66515/page/1.svg)
![66330 Federal Register / Vol. 81, No. 187 / Tuesday, September 27, 2016 / Notices
days, all rehabilitated participants, and DEPARTMENT OF VETERANS FOR FURTHER INFORMATION CONTACT:
MRGs. Participants who interrupted AFFAIRS Cynthia Harvey-Pryor, Enterprise
their plan are excluded. The VR&E Non- Records Service (005R1B), Department
Participant survey explores why eligible [OMB Control No. 2900–0559] of Veterans Affairs, 810 Vermont
individuals chose not to pursue the Avenue NW., Washington, DC 20420,
benefit entitlement. The VR&E Non- Proposed Information Collection (State (202) 461–5870 or email cynthia.harvey-
Participant questionnaire survey pool Cemetery Data Sheet and Cemetery pryor@va.gov. Please refer to ‘‘OMB
includes individuals who dropped out Grant Document) Control No. 2900–0559.’’
of the program prior to completing a SUPPLEMENTARY INFORMATION:
AGENCY: National Cemetery Title: State Cemetery Data, VA Form
rehabilitation plan. The sample is
Administration, Department of Veterans 40–0241 and Cemetery Grant
stratified as follows: (1) Applicants who Affairs.
never attended the initial meeting with Documents, 40–0895 Series.
a counselor, (2) applicants who were ACTIVITY: OMB Review. OMB Control Number: 2900–0559.
entitled to the program but did not ACTION: Notice. Type of Review: Revision of an
pursue a plan of service, and (3) approved collection.
applicants who started, but did not SUMMARY: In compliance with the Abstract: VA Form 40–0241 and
complete a rehabilitation plan (i.e., Paperwork Reduction Act (PRA) of 1995 Cemetery Grant Documents, 40–0895
(44 U.S.C. 3501–3521), this notice Series, are required to provide data
negative closures).
announces that the National Cemetery regarding the number of interments
Estimated Annual Burden: 32,701 Administration (NCA), Department of conducted at State Veterans cemeteries
hours per year for the life of the Veterans Affairs, will submit the and support grant applications each
collection. collection of information abstracted year. This data is necessary for budget,
Estimated Average Burden per below to the Office of Management and oversight and compliance purposes
Respondent: 15 minutes. Budget (OMB) for review and comment. associated with exiting and
The PRA submission describes the establishment of new State and Tribal
Frequency of Response: Once
nature of the information collection and government Veteran cemeteries.
Annually (Respondents will not be its expected cost and burden; it includes Affected Public: Individuals or
surveyed more than once in a given the actual data collection instrument. households.
year). Estimated Annual Burden: 10,050.
DATES: Comments must be submitted on
Estimated Number of Respondents: or before October 27, 2016. Estimated Average Burden per
130,800. Respondent: 15 minutes.
ADDRESSES: Submit written comments
By direction of the Secretary. Frequency of Response: One-time.
on the collection of information through
Estimated Number of Respondents:
Cynthia Harvey-Pryor, www.Regulations.gov, or to Office of
286.
Program Specialist, Office of Privacy and Information and Regulatory Affairs,
Records Management, Department of Office of Management and Budget, Attn: By direction of the Secretary.
Veterans Affairs. VA Desk Officer; 725 17th St. NW., Cynthia Harvey-Pryor,
[FR Doc. 2016–23241 Filed 9–26–16; 8:45 am] Washington, DC 20503 or sent through Program Specialist, Office of Privacy and
electronic mail to oira_submission@ Records Management, Department of
BILLING CODE 8320–01–P
omb.eop.gov. Please refer to ‘‘OMB Veterans Affairs.
Control No. 2900–0559’’ in any [FR Doc. 2016–23240 Filed 9–26–16; 8:45 am]
correspondence. BILLING CODE 8320–01–P
asabaliauskas on DSK3SPTVN1PROD with NOTICES
VerDate Sep<11>2014 17:08 Sep 26, 2016 Jkt 238001 PO 00000 Frm 00078 Fmt 4703 Sfmt 9990 E:\FR\FM\27SEN1.SGM 27SEN1](https://thefederalregister.org/doc/81_FR_66515/page/3.svg)
Document Created: 2016-09-27 01:19:04
Document Modified: 2016-09-27 01:19:04
| Category | Regulatory Information | |
| Collection | Federal Register | |
| sudoc Class | AE 2.7: GS 4.107: AE 2.106: | |
| Publisher | Office of the Federal Register, National Archives and Records Administration | |
| Section | Notices | |
| Action | Notice. | |
| Dates | Written comments and recommendations on the proposed collection of information should be received on or before November 28, 2016. | |
| Contact | Nancy J. Kessinger at (202) 632-8924 or FAX (202) 632-8925. | |
| FR Citation | 81 FR 66328 |
2025 Federal Register | Disclaimer | Privacy Policy
USC | CFR | eCFR