81 FR 7139 - Intent To Request Renewal From OMB of One Current Public Collection of Information; Generic Clearance for the Collection of Qualitative Feedback on Agency Service Delivery

DEPARTMENT OF HOMELAND SECURITY
Transportation Security Administration

Federal Register Volume 81, Issue 27 (February 10, 2016)

The Transportation Security Administration (TSA) invites public comment on one currently approved Information Collection Request (ICR), Office of Management and Budget (OMB) control number 1652-0058, abstracted below that we will submit to OMB for renewal in compliance with the Paperwork Reduction Act (PRA). The ICR describes the nature of the information collection and its expected burden. The information collection activity provides a means to gather qualitative customer and stakeholder feedback in an efficient, timely manner, in accordance with the Administration's commitment to improving service delivery.

[Federal Register Volume 81, Number 27 (Wednesday, February 10, 2016)]
[Notices]
[Pages 7139-7140]
From the Federal Register Online  [www.thefederalregister.org]
[FR Doc No: 2016-02659]


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DEPARTMENT OF HOMELAND SECURITY

Transportation Security Administration


Intent To Request Renewal From OMB of One Current Public 
Collection of Information; Generic Clearance for the Collection of 
Qualitative Feedback on Agency Service Delivery

AGENCY: Transportation Security Administration, DHS.

ACTION: 60-day notice.

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SUMMARY: The Transportation Security Administration (TSA) invites 
public comment on one currently approved Information Collection Request 
(ICR), Office of Management and Budget (OMB) control number 1652-0058, 
abstracted below that we will submit to OMB for renewal in compliance 
with the Paperwork Reduction Act (PRA). The ICR describes the nature of 
the information collection and its expected burden. The information 
collection activity provides a means to gather qualitative customer and 
stakeholder feedback in an efficient, timely manner, in accordance with 
the Administration's commitment to improving service delivery.

DATES: Send your comments by April 11, 2016.

ADDRESSES: Comments may be emailed to [email protected] or delivered to 
the TSA PRA Officer, Office of Information Technology (OIT), TSA-11, 
Transportation Security Administration, 601 South 12th Street, 
Arlington, VA 20598-6011.

FOR FURTHER INFORMATION CONTACT: Christina A. Walsh at the above 
address, or by telephone (571) 227-2062.

SUPPLEMENTARY INFORMATION: 

Comments Invited

    In accordance with the Paperwork Reduction Act of 1995 (44 U.S.C. 
3501 et seq.), an agency may not conduct or sponsor, and a person is 
not required to respond to, a collection of information unless it 
displays a valid OMB control number. The ICR documentation is available 
at http://www.reginfo.gov. Therefore, in preparation for OMB review and 
approval of the following information collection, TSA is soliciting 
comments to--
    (1) Evaluate whether the proposed information requirement is 
necessary for the proper performance of the functions of the agency, 
including whether the information will have practical utility;
    (2) Evaluate the accuracy of the agency's estimate of the burden;
    (3) Enhance the quality, utility, and clarity of the information to 
be collected; and
    (4) Minimize the burden of the collection of information on those 
who are to respond, including using appropriate automated, electronic, 
mechanical, or other technological collection techniques or other forms 
of information technology.

Information Collection Requirement

    OMB Control Number 1652-0058; Generic Clearance for the Collection 
of Qualitative Feedback on Agency Service Delivery. The information 
collection activity provides a means to gather qualitative customer and 
stakeholder feedback in an efficient, timely manner, in accordance with 
the Administration's commitment to improving service delivery.
    From the TSA perspective, qualitative customer and stakeholder 
feedback is information that provides useful insights on perceptions 
and opinions; it is different than the results of statistical surveys, 
which yield quantitative results that can be generalized to the 
population of study. This qualitative feedback provides insights into 
customer or stakeholder perceptions, experiences, and expectations 
regarding TSA products or services, provides TSA with an early warning 
of issues with service, and focuses attention on areas where 
improvement is needed regarding communication, training, or changes in 
operations that might improve delivery of products or services. These 
collections allow for ongoing, collaborative, and actionable 
communications between the Agency and its customers and stakeholders. 
They also allow feedback to contribute directly to the improvement of 
program management. The solicitation of feedback targets areas such as: 
timeliness, appropriateness, accuracy of information, courtesy, 
efficiency of service delivery, and resolution of issues with service 
delivery. Responses are assessed to plan and inform efforts to improve 
or maintain the quality of service offered by TSA. If this information 
is not collected, vital feedback from customers and stakeholders on the 
Agency's services will be unavailable.
    The Agency will only submit a collection for approval under this 
generic clearance if it meets the following conditions:
     The collections are voluntary.
     The collections are low-burden for respondents (based on 
considerations of total burden hours, total number of respondents, or 
burden-hours per respondent) and are low-cost for both the respondents 
and the Federal Government.
     The collections are noncontroversial and do not raise 
issues of concern to other Federal agencies.
     Any collection is targeted to the solicitation of opinions 
from respondents who have experience with the program or may have 
experience with the program in the near future.
     Personally identifiable information (PII) is collected 
only to the extent necessary and is not retained.

[[Page 7140]]

    As a general matter, information collections will not result in any 
new system of records containing privacy information and will not ask 
questions of a sensitive nature, such as sexual behavior and attitudes, 
religious beliefs, and other matters that are commonly considered 
private.
    The aggregate burden estimate is based on a review of past behavior 
of participating program offices and several individual office 
estimates. The likely respondents to this proposed information request 
are state, local, or tribal government and law enforcement; traveling 
public; individuals and households; and businesses and organizations. 
TSA estimates an average of 10 annual surveys with approximately 
709,450 respondents per activity for a total of 7,094,500 responses. 
TSA further estimates a frequency of one response per request with an 
average response time of 30 minutes (0.5 hours) resulting in an 
estimated 3,547,250 burden hours. Program offices will provide more 
refined individual estimates of burden in their subsequent generic 
information collection applications. The burden hour estimates reflect 
an increase over prior burden hour estimates because TSA anticipates 
increasing customer and stakeholder outreach due to expanding outreach 
efforts by additional program offices.

    Dated: February 4, 2016.
Christina A. Walsh,
TSA Paperwork Reduction Act Officer, Office of Information Technology.
[FR Doc. 2016-02659 Filed 2-9-16; 8:45 am]
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