81 FR 78813 - Submission for OMB Review; USA.gov National Contact Center Customer Evaluation Survey

GENERAL SERVICES ADMINISTRATION

Federal Register Volume 81, Issue 217 (November 9, 2016)

Under the provisions of the Paperwork Reduction Act, the Regulatory Secretariat Division will be submitting to the Office of Management and Budget (OMB) a request to review and approve an extension of a previously approved information collection requirement regarding the National Contact Center customer evaluation surveys. A notice was published in the Federal Register at 81 FR 48797 on July 26, 2016. No comments were received.

[Federal Register Volume 81, Number 217 (Wednesday, November 9, 2016)]
[Notices]
[Pages 78813-78814]
From the Federal Register Online  [www.thefederalregister.org]
[FR Doc No: 2016-27064]


=======================================================================
-----------------------------------------------------------------------

GENERAL SERVICES ADMINISTRATION

[OMB Control No. 3090-0278]; [Docket 2016-0001; Sequence 5]


Submission for OMB Review; USA.gov National Contact Center 
Customer Evaluation Survey

AGENCY: USA.gov Contact Center, General Services Administration (GSA).

ACTION: Notice of request for comments regarding an extension to an 
existing OMB clearance.

-----------------------------------------------------------------------

SUMMARY: Under the provisions of the Paperwork Reduction Act, the 
Regulatory Secretariat Division will be submitting to the Office of 
Management and Budget (OMB) a request to review and approve an 
extension of a previously approved information collection requirement 
regarding the National Contact Center customer evaluation surveys. A 
notice was published in the Federal Register at 81 FR 48797 on July 26, 
2016. No comments were received.

DATES: Submit comments on or before: January 9, 2017.

FOR FURTHER INFORMATION CONTACT: Mr. David Kaufmann, Federal 
Information Specialist, Office of Citizen Services and Communications, 
at telephone 202-357-9661 or via email to [email protected].

ADDRESSES: Submit comments regarding this burden estimate or any other 
aspect of this collection of information, including suggestions for 
reducing this burden to: Office of Information and

[[Page 78814]]

Regulatory Affairs of OMB, Attention: Desk Officer for GSA, Room 10236, 
NEOB, Washington, DC 20503. Additionally submit a copy to GSA by any of 
the following methods:
     Regulations.gov: http://www.regulations.gov. Submit 
comments via the Federal eRulemaking portal by searching the OMB 
control number. Select the link ``Submit a Comment'' that corresponds 
with ``Information Collection 3090-0278, National Contract Center 
Evaluation Survey''. Follow the instructions provided at the ``Submit a 
Comment'' screen. Please include your name, company name (if any), and 
``Information Collection 3090-0278, National Contract Center Evaluation 
Survey'' on your attached document.
     Mail: General Services Administration, Regulatory 
Secretariat Division (MVCB), 1800 F Street NW., Washington, DC 20405. 
ATTN: Ms. Flowers/IC 3090-0278, National Contract Center Evaluation 
Survey.
    Instructions: Please submit comments only and cite Information 
Collection 3090-0278, National Contract Center Evaluation Survey, in 
all correspondence related to this collection. Comments received 
generally will be posted without change to http://www.regulations.gov, 
including any personal and/or business confidential information 
provided. To confirm receipt of your comment(s), please check 
www.regulations.gov, approximately two to three days after submission 
to verify posting (except allow 30 days for posting of comments 
submitted by mail).

SUPPLEMENTARY INFORMATION: 

A. Purpose

    This information collection will be used to assess the public's 
satisfaction with the USA.gov National Contact Center service(formerly 
the Federal Citizen Information Center's (FCIC) National Contact 
Center), to assist in increasing the efficiency in responding to the 
public's need for Federal information, and to assess the effectiveness 
of marketing efforts.

B. Annual Reporting Burden

    The following are estimates of the annual hourly burdens for our 
surveys based on historical participation in our surveys.

(1) Telephone Survey:
    Respondents: 6000.
    Responses per Respondent: 1.
    Annual Responses: 6000.
    Hours per Response: 0.12.
    Total Burden Hours: 720.
(2) Web Chat Survey:
    Respondents: 2400.
    Responses per Respondent: 1.
    Annual Responses: 2400.
    Hours per Response: 0.12.
    Total Burden Hours: 288.
(3) Email Survey:
    Respondents: 3600.
    Responses per Respondent: 1.
    Annual Responses: 3600.
    Hours per Response: 0.12.
    Total Burden Hours: 432.
Grand Total Burden Hours: 1440.

C. Public Comments

    Public comments are particularly invited on: Whether this 
collection of information is necessary and whether it will have 
practical utility; whether our estimate of the public burden of this 
collection of information is accurate and based on valid assumptions 
and methodology; and ways to enhance the quality, utility, and clarity 
of the information to be collected.

OBTAINING COPIES OF PROPOSALS: Requesters may obtain a copy of the 
information collection documents from the General Services 
Administration, Regulatory Secretariat Division (MVCB), 1800 F Street 
NW., Washington, DC 20405, telephone 202-501-4755. Please cite OMB 
Control No. 3090-0278, National Contact Center Customer Evaluation 
Survey, in all correspondence.

    Dated: November 4, 2016.
David A. Shive,
Chief Information Officer.
[FR Doc. 2016-27064 Filed 11-8-16; 8:45 am]
 BILLING CODE 6820-CX-P