81 FR 8121 - Agency Information Collection Activities; Extension of a Currently-Approved Information Collection Request: Information Technology Services Survey Portal Customer Satisfaction Assessment (formerly COMPASS Portal Consumer Satisfaction Assessment)

DEPARTMENT OF TRANSPORTATION
Federal Motor Carrier Safety Administration

Federal Register Volume 81, Issue 31 (February 17, 2016)

Page Range		8121-8122
FR Document		2016-03180

In accordance with the Paperwork Reduction Act of 1995, FMCSA announces its plan to submit the Information Collection Request (ICR) described below to the Office of Management and Budget (OMB) for its review and approval and invites public comment. The collection involves an extension to a currently-approved ICR, and includes the assessment of FMCSA's strategic decision to integrate its Information Technology (IT) with its business processes using portal technology to consolidate its systems and databases through the FMCSA Information Technology Services Survey modernization initiative. The information to be collected will be used to assess the satisfaction of Federal, State, and industry customers with the FMCSA Information Technology Services Survey Portal. The name of the ``COMPASS Portal Customer Satisfaction Assessment,'' ICR was previously changed to ``Information Technology Services Survey Portal Customer Satisfaction Assessment,'' to reflect the need for a broader term than ``COMPASS'' for the portal. On October 27, 2015, FMCSA published a Federal Register notice (80 FR 65847) allowing for a 60-day comment period on this ICR. The agency received no comments in response to that notice.

Federal Register, Volume 81 Issue 31 (Wednesday, February 17, 2016)

[Federal Register Volume 81, Number 31 (Wednesday, February 17, 2016)]
[Notices]
[Pages 8121-8122]
From the Federal Register Online  [www.thefederalregister.org]
[FR Doc No: 2016-03180]


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DEPARTMENT OF TRANSPORTATION

Federal Motor Carrier Safety Administration

[Docket No. FMCSA-2015-0332]


Agency Information Collection Activities; Extension of a 
Currently-Approved Information Collection Request: Information 
Technology Services Survey Portal Customer Satisfaction Assessment 
(formerly COMPASS Portal Consumer Satisfaction Assessment)

AGENCY: Federal Motor Carrier Safety Administration (FMCSA), DOT.

ACTION: Notice and request for comments.

-----------------------------------------------------------------------

SUMMARY: In accordance with the Paperwork Reduction Act of 1995, FMCSA 
announces its plan to submit the Information Collection Request (ICR) 
described below to the Office of Management and Budget (OMB) for its 
review and approval and invites public comment. The collection involves 
an extension to a currently-approved ICR, and includes the assessment 
of FMCSA's strategic decision to integrate its Information Technology 
(IT) with its business processes using portal technology to consolidate 
its systems and databases through the FMCSA Information Technology 
Services Survey modernization initiative. The information to be 
collected will be used to assess the satisfaction of Federal, State, 
and industry customers with the FMCSA Information Technology Services 
Survey Portal. The name of the ``COMPASS Portal Customer Satisfaction 
Assessment,'' ICR was previously changed to ``Information Technology 
Services Survey Portal Customer Satisfaction Assessment,'' to reflect 
the need for a broader term than ``COMPASS'' for the portal. On October 
27, 2015, FMCSA published a Federal Register notice (80 FR 65847) 
allowing for a 60-day comment period on this ICR. The agency received 
no comments in response to that notice.

DATES: Please send your comments to this notice by March 18, 2016. OMB 
must receive your comments by this date to act quickly on the ICR.

ADDRESSES: All comments should reference Federal Docket Management 
System (FDMS) Docket Number FMCSA-2015-0332. Interested persons are 
invited to submit written comments on the proposed information 
collection to the Office of Information and Regulatory Affairs, Office 
of Management and Budget. Comments should be addressed to the attention 
of the Desk Officer, Department of Transportation/Federal Motor Carrier 
Safety Administration, and sent via electronic mail to 
[email protected], faxed to (202) 395-6974, or mailed to the 
Office of Information and Regulatory Affairs, Office of Management and 
Budget, Docket Library, Room 10102, 725 17th Street NW., Washington, DC 
20503.

FOR FURTHER INFORMATION CONTACT: Ms. Katherine Cooper, Department of 
Transportation, Federal Motor Carrier Safety Administration, West 
Building 6th Floor, 1200 New Jersey Avenue SE., Washington, DC 20590. 
Telephone: 202-366-3843 email: [email protected].

SUPPLEMENTARY INFORMATION:
    Title: Information Technology Services Survey Portal Customer 
Satisfaction Assessment.
    OMB Control Number: 2126-0042.
    Type of Request: Extension of the currently-approved information 
collection request.
    Respondents: Federal, State, and industry customers/users.
    Estimated Number of Respondents: 3,392.
    Estimated Time per Response: Five (5) minutes.
    Expiration Date: 05/31/2016.
    Frequency of Response: 4 times per year.
    Estimated Total Annual Burden: 283 hours [91 hours (273 industry 
user respondents x 5 minutes/60 minutes to complete survey x 4 times 
per year) + 192 hours (575 Federal and State government respondents x 5 
minutes/60 minutes to complete survey x 4 times per year) = 283].

Background

    Title II, section 207 of the E-Government Act of 2002 requires 
Government agencies to improve the methods by which government 
information, including information on the Internet, is organized, 
preserved, and made accessible to the public. To meet this goal, FMCSA 
plans to provide a survey on the FMCSA Portal, allowing users to assess 
its functionality. This functionality includes the capability for 
Federal, State, and industry users to access the Agency's existing 
safety IT systems with a single set of credentials and have easy access 
to safety data about the companies that do business with FMCSA. The 
Information Technology program will also focus on improving the 
accuracy of data to help ensure information, such as carrier name and 
address, is valid and reliable.
    FMCSA's legacy information systems are currently operational. 
However, having many stand-alone systems has led to data quality 
concerns, a need for excessive IDs and passwords, and significant 
operational and maintenance costs. Integrating our information 
technologies with our business processes will, in turn, improve our 
operations considerably, particularly in terms of data quality, ease of 
use, and a reduction of maintenance costs.
    In early 2007, FMCSA's Information Technology program launched a 
series of releases of a new FMCSA Portal to its Federal, State and 
industry customers. Over the coming years, more than 15 releases are 
planned. These releases will use portal technology to fuse and provide 
numerous services and functions via a single user interface and provide 
tailored services that seek to meet the needs of specific 
constituencies within our customer universe.
    The FMCSA Information Technology Services Survey Portal will entail 
considerable expenditure of Federal Government dollars over the years 
and will fundamentally impact the nature of the relationship between 
the Agency and its Federal, State, and industry customers. 
Consequently, the Agency intends to conduct regular and ongoing 
assessments of customer satisfaction with the Information Technology 
Services Survey.
    The primary purposes of this assessment are to:
     Determine the extent to which the FMCSA Portal 
functionality continues to meet the needs of Agency customers;
     Identify and prioritize additional modifications; and
     Determine the extent that the FMCSA Portal has impacted 
FMCSA's relationships with its main customer groups.
    The assessment will address:
     Overall customer satisfaction;
     Customer satisfaction against specific items;

[[Page 8122]]

     Performance of systems integrator against agreed-upon 
objectives;
     Desired adjustments and modifications to systems;
     Demonstrated value of investment to FMCSA and DOT;
     Items about the FMCSA Portal that customers like best; and
     Customer ideas for making the FMCSA Portal better.
    Public Comments Invited: You are asked to comment on any aspect of 
this information collection, including: (1) Whether the proposed 
collection is necessary for the agency to perform its mission; (2) the 
accuracy of the estimated burden; (3) ways for the FMCSA to enhance the 
quality, usefulness, and clarity of the collected information; and (4) 
ways that the burden could be minimized without reducing the quality of 
the collected information.

    Issued under the authority of 49 CFR 1.87 on: February 5, 2016.
G. Kelly Regal,
Associate Administrator for Office of Research and Information 
Technology.
[FR Doc. 2016-03180 Filed 2-16-16; 8:45 am]
 BILLING CODE 4910-EX-P

Federal Register / Vol. 81, No. 31 / Wednesday, February 17, 2016 / Notices 8121

III. Docket Information Register notice (80 FR 65847) allowing the Internet, is organized, preserved,
FMCSA plans to put a record of this for a 60-day comment period on this and made accessible to the public. To
meeting in the docket for this notice. ICR. The agency received no comments meet this goal, FMCSA plans to provide
The Agency requests that ELD providers in response to that notice. a survey on the FMCSA Portal, allowing
and members of the public who cannot DATES: Please send your comments to users to assess its functionality. This
participate in this online listening this notice by March 18, 2016. OMB functionality includes the capability for
session submit written comments to the must receive your comments by this Federal, State, and industry users to
docket as soon as practicable. FMCSA date to act quickly on the ICR. access the Agency’s existing safety IT
plans to docket any written materials it ADDRESSES: All comments should systems with a single set of credentials
receives during the meeting. reference Federal Docket Management and have easy access to safety data
System (FDMS) Docket Number about the companies that do business
Issued on: February 5, 2016. with FMCSA. The Information
Kelly Regal,
FMCSA–2015–0332. Interested persons
are invited to submit written comments Technology program will also focus on
Associate Administrator Office of Research improving the accuracy of data to help
and Information Technology.
on the proposed information collection
to the Office of Information and ensure information, such as carrier
[FR Doc. 2016–03181 Filed 2–16–16; 8:45 am] name and address, is valid and reliable.
Regulatory Affairs, Office of
BILLING CODE 4910–EX–P
Management and Budget. Comments FMCSA’s legacy information systems
should be addressed to the attention of are currently operational. However,
the Desk Officer, Department of having many stand-alone systems has
DEPARTMENT OF TRANSPORTATION led to data quality concerns, a need for
Transportation/Federal Motor Carrier
Safety Administration, and sent via excessive IDs and passwords, and
Federal Motor Carrier Safety significant operational and maintenance
Administration electronic mail to oira_submission@
omb.eop.gov, faxed to (202) 395–6974, costs. Integrating our information
[Docket No. FMCSA–2015–0332] or mailed to the Office of Information technologies with our business
and Regulatory Affairs, Office of processes will, in turn, improve our
Agency Information Collection operations considerably, particularly in
Management and Budget, Docket
Activities; Extension of a Currently- terms of data quality, ease of use, and
Library, Room 10102, 725 17th Street
Approved Information Collection a reduction of maintenance costs.
NW., Washington, DC 20503.
Request: Information Technology In early 2007, FMCSA’s Information
Services Survey Portal Customer FOR FURTHER INFORMATION CONTACT: Ms.
Katherine Cooper, Department of Technology program launched a series
Satisfaction Assessment (formerly of releases of a new FMCSA Portal to its
COMPASS Portal Consumer Transportation, Federal Motor Carrier
Safety Administration, West Building Federal, State and industry customers.
Satisfaction Assessment) Over the coming years, more than 15
6th Floor, 1200 New Jersey Avenue SE.,
AGENCY: Federal Motor Carrier Safety Washington, DC 20590. Telephone: releases are planned. These releases will
Administration (FMCSA), DOT. 202–366–3843 email: katherine.cooper@ use portal technology to fuse and
dot.gov. provide numerous services and
ACTION: Notice and request for
functions via a single user interface and
comments. SUPPLEMENTARY INFORMATION:
provide tailored services that seek to
Title: Information Technology meet the needs of specific
SUMMARY: In accordance with the Services Survey Portal Customer
Paperwork Reduction Act of 1995, constituencies within our customer
Satisfaction Assessment. universe.
FMCSA announces its plan to submit OMB Control Number: 2126–0042.
the Information Collection Request (ICR) The FMCSA Information Technology
Type of Request: Extension of the
described below to the Office of Services Survey Portal will entail
currently-approved information
Management and Budget (OMB) for its considerable expenditure of Federal
collection request.
review and approval and invites public Respondents: Federal, State, and Government dollars over the years and
comment. The collection involves an industry customers/users. will fundamentally impact the nature of
extension to a currently-approved ICR, Estimated Number of Respondents: the relationship between the Agency
and includes the assessment of 3,392. and its Federal, State, and industry
FMCSA’s strategic decision to integrate Estimated Time per Response: Five (5) customers. Consequently, the Agency
its Information Technology (IT) with its minutes. intends to conduct regular and ongoing
business processes using portal Expiration Date: 05/31/2016. assessments of customer satisfaction
technology to consolidate its systems Frequency of Response: 4 times per with the Information Technology
and databases through the FMCSA year. Services Survey.
Information Technology Services Estimated Total Annual Burden: 283 The primary purposes of this
Survey modernization initiative. The hours [91 hours (273 industry user assessment are to:
information to be collected will be used respondents × 5 minutes/60 minutes to • Determine the extent to which the
to assess the satisfaction of Federal, complete survey × 4 times per year) + FMCSA Portal functionality continues
State, and industry customers with the 192 hours (575 Federal and State to meet the needs of Agency customers;
FMCSA Information Technology government respondents × 5 minutes/60 • Identify and prioritize additional
Services Survey Portal. The name of the minutes to complete survey × 4 times modifications; and
asabaliauskas on DSK5VPTVN1PROD with NOTICES

‘‘COMPASS Portal Customer per year) = 283]. • Determine the extent that the
Satisfaction Assessment,’’ ICR was FMCSA Portal has impacted FMCSA’s
previously changed to ‘‘Information Background relationships with its main customer
Technology Services Survey Portal Title II, section 207 of the E- groups.
Customer Satisfaction Assessment,’’ to Government Act of 2002 requires The assessment will address:
reflect the need for a broader term than Government agencies to improve the • Overall customer satisfaction;
‘‘COMPASS’’ for the portal. On October methods by which government • Customer satisfaction against
27, 2015, FMCSA published a Federal information, including information on specific items;

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8122 Federal Register / Vol. 81, No. 31 / Wednesday, February 17, 2016 / Notices

• Performance of systems integrator DATES: We must receive your comments Carrier Operations Division, Department
against agreed-upon objectives; on or before April 18, 2016. of Transportation, FMCSA, West
• Desired adjustments and ADDRESSES: You may submit comments Building 6th Floor, 1200 New Jersey
modifications to systems; identified by Federal Docket Avenue SE., Washington, DC, 20590.
• Demonstrated value of investment Management System Number FMCSA- Telephone: 202–366–4325. Email:
to FMCSA and DOT; 2015–0508 using any of the following MCPSD@dot.gov.
• Items about the FMCSA Portal that methods: SUPPLEMENTARY INFORMATION:
customers like best; and • Federal eRulemaking Portal: http://
• Customer ideas for making the www.regulations.gov. Follow the online Background
FMCSA Portal better. instructions for submitting comments. The Motor Carrier Safety Act of 1984
Public Comments Invited: You are • Fax: 1–202–493–2251. [Pub.L. 98–554, Title II, 98 Stat. 2834
asked to comment on any aspect of this • Mail: Docket Management Facility; (October 30, 1984)] requires the
information collection, including: (1) U.S. Department of Transportation, 1200 Secretary of Transportation to issue
Whether the proposed collection is New Jersey Avenue SE., West Building, regulations pertaining to commercial
necessary for the agency to perform its Ground Floor, Room W12–140, 20590– motor vehicle (CMV) safety. These
mission; (2) the accuracy of the 0001. regulations are also issued under the
estimated burden; (3) ways for the • Hand Delivery or Courier: West authority provided by 49 U.S.C. 504,
FMCSA to enhance the quality, Building, Ground Floor, Room W12– 31133, 31136, and 31502. Part 391 of
usefulness, and clarity of the collected 140, 1200 New Jersey Avenue SE., volume 49 of the Code of Federal
information; and (4) ways that the Washington, DC between 9 a.m. and 5 Regulations contains the minimum
burden could be minimized without p.m., e.t., Monday through Friday, qualifications of drivers of CMVs in
reducing the quality of the collected except Federal holidays. interstate commerce.
information. • Instructions: All submissions must Motor carriers may not require or
include the Agency name and docket permit an unqualified driver to operate
Issued under the authority of 49 CFR 1.87 number. For detailed instructions on a CMV. The foremost proof of driver
on: February 5, 2016. submitting comments and additional qualification is the information that part
G. Kelly Regal, information on the exemption process, 391 requires be collected and
Associate Administrator for Office of see the Public Participation heading maintained in the driver qualification
Research and Information Technology. below. Note that all comments received file (DQ file). Motor carriers must obtain
[FR Doc. 2016–03180 Filed 2–16–16; 8:45 am] will be posted without change to this information from sources specified
BILLING CODE 4910–EX–P http://www.regulations.gov, including in the regulations (49 CFR 391.51).
any personal information provided. These include the driver, previous
Please see the Privacy Act heading employers of the driver, and officials of
DEPARTMENT OF TRANSPORTATION below. the State of driver licensure.
• Docket: For access to the docket to Motor carriers are not required to
Federal Motor Carrier Safety read background documents or forward driver qualification information
Administration comments received, go to http:// to FMCSA, but must maintain the
www.regulations.gov, and follow the information in a DQ file. The DQ file of
[Docket No. FMCSA 2015–0508]
online instructions for accessing the each driver must be made available to
Agency Information Collection dockets, or go to the street address listed State and Federal safety investigators on
Activities; Extension of a Currently above. demand.
Approved Collection: Driver • Privacy Act: In accordance with 5 The Agency is asking OMB to approve
U.S.C. 553(c), DOT solicits comments FMCSA’s revised estimate of the
Qualification Files
from the public to better inform its paperwork burden imposed by its DQ
AGENCY: Federal Motor Carrier Safety rulemaking process. DOT posts these file regulations. The regulations have
Administration (FMCSA), DOT. comments, without edit, including any not been amended; the information-
ACTION: Notice and request for personal information the commenter collection (IC) burden imposed on
comments. provides, to www.regulations.gov, as individual drivers and motor carriers by
described in the system of records the regulations is unchanged. However,
SUMMARY: In accordance with the notice (DOT/ALL–14 FDMS), which can the Agency has increased its estimate of
Paperwork Reduction Act of 1995, be reviewed at www.dot.gov/privacy. the total IC burden of the DQ-file
FMCSA announces its plan to submit • Public Participation: The Federal regulations because both the number of
the Information Collection Request (ICR) eRulemaking Portal is available 24 CMV drivers and the turnover rate in
described below to the Office of hours each day, 365 days each year. You their hiring have increased since the
Management and Budget (OMB) for its can obtain electronic submission and Agency’s 2012 estimate of this burden.
review and approval, and invites public retrieval help and guidelines under the The increase in the number of CMV
comment. The Agency’s regulations ‘‘help’’ section of the Federal drivers is partly the result of the Agency
pertaining to the qualification of eRulemaking Portal Web site. If you being directed by OMB to include
operators of commercial motor vehicles want us to notify you that we received intrastate as well as interstate drivers in
(CMVs) are unchanged and impose no your comments, please include a self- the population of drivers incurring an IC
increased information-collection (IC) addressed, stamped envelope or burden under the DQ file regulations.
asabaliauskas on DSK5VPTVN1PROD with NOTICES

burden on individual drivers and motor postcard, or print the acknowledgement The Agency had excluded intrastate
carriers. However, the Agency increases page that appears after submitting drivers from its previous estimate,
its estimate of the total IC burden of comments online. Comments received approved by OMB on July 8, 2013, on
these regulations because both the after the comment closing date will be the ground that drivers who operate
number of CMV drivers and the included in the docket and will be exclusively in intrastate commerce were
frequency of their hiring have increased considered to the extent practicable. maintaining DQ files pursuant to State,
since the Agency’s 2012 estimate of this FOR FURTHER INFORMATION CONTACT: Mr. not Federal, law.
burden. Robert F. Schultz, FMCSA Driver and Title: Driver Qualification Files.

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Document Created: 2016-02-17 01:16:49
Document Modified: 2016-02-17 01:16:49

Category		Regulatory Information
Collection		Federal Register
sudoc Class		AE 2.7: GS 4.107: AE 2.106:
Publisher		Office of the Federal Register, National Archives and Records Administration
Section		Notices
Action		Notice and request for comments.
Dates		Please send your comments to this notice by March 18, 2016. OMB must receive your comments by this date to act quickly on the ICR.
Contact		Ms. Katherine Cooper, Department of Transportation, Federal Motor Carrier Safety Administration, West Building 6th Floor, 1200 New Jersey Avenue SE., Washington, DC 20590. Telephone: 202-366-3843 email: [email protected]
FR Citation		81 FR 8121

81 FR 8121 - Agency Information Collection Activities; Extension of a Currently-Approved Information Collection Request: Information Technology Services Survey Portal Customer Satisfaction Assessment (formerly COMPASS Portal Consumer Satisfaction Assessment)

DEPARTMENT OF TRANSPORTATIONFederal Motor Carrier Safety Administration

Federal Register Volume 81, Issue 31 (February 17, 2016)

DEPARTMENT OF TRANSPORTATION
Federal Motor Carrier Safety Administration