81 FR 86068 - Agency Information Collection Activities; New Information Collection Request: National Consumer Complaint Database

DEPARTMENT OF TRANSPORTATION
Federal Motor Carrier Safety Administration

Federal Register Volume 81, Issue 229 (November 29, 2016)

Page Range		86068-86069
FR Document		2016-28745

In accordance with the Paperwork Reduction Act of 1995, FMCSA announces its plan to submit the Information Collection Request (ICR) described below to the Office of Management and Budget (OMB) for its review and approval and invites public comment. This new collection of information is for the National Consumer Complaint Database (NCCDB), which is an online interface allowing consumers, drivers and others to file complaints against unsafe and unscrupulous companies and/or their employees, including shippers, receivers and transportation intermediaries, depending on the type of complaint. These complaints cover a wide range of activities, including but not limited to driver harassment, coercion, movement of household goods, financial responsibility instruments for brokers and freight forwarders, and Americans with Disability Act (ADA) complaints.

Federal Register, Volume 81 Issue 229 (Tuesday, November 29, 2016)

[Federal Register Volume 81, Number 229 (Tuesday, November 29, 2016)]
[Notices]
[Pages 86068-86069]
From the Federal Register Online  [www.thefederalregister.org]
[FR Doc No: 2016-28745]


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DEPARTMENT OF TRANSPORTATION

Federal Motor Carrier Safety Administration

[Docket No. FMCSA-2016-0407]


Agency Information Collection Activities; New Information 
Collection Request: National Consumer Complaint Database

AGENCY: Federal Motor Carrier Safety Administration (FMCSA), DOT.

ACTION: Notice and request for comments.

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SUMMARY: In accordance with the Paperwork Reduction Act of 1995, FMCSA 
announces its plan to submit the Information Collection Request (ICR) 
described below to the Office of Management and Budget (OMB) for its 
review and approval and invites public comment. This new collection of 
information is for the National Consumer Complaint Database (NCCDB), 
which is an online interface allowing consumers, drivers and others to 
file complaints against unsafe and unscrupulous companies and/or their 
employees, including shippers, receivers and transportation 
intermediaries, depending on the type of complaint. These complaints 
cover a wide range of activities, including but not limited to driver 
harassment, coercion, movement of household goods, financial 
responsibility instruments for brokers and freight forwarders, and 
Americans with Disability Act (ADA) complaints.

DATES: We must receive your comments on or before January 30, 2017.

ADDRESSES: You may submit comments identified by Federal Docket 
Management System (FDMS) Docket Number FMCSA-2016-0407 using any of the 
following methods:
     Federal eRulemaking Portal: http://www.regulations.gov. 
Follow the online instructions for submitting comments.
     Fax: 1-202-493-2251.
     Mail: Docket Services; U.S. Department of Transportation, 
1200 New Jersey Avenue SE., West Building, Ground Floor, Room W12-140, 
Washington, DC 20590-0001.
     Hand Delivery or Courier: West Building, Ground Floor, 
Room W12-140, 1200 New Jersey Avenue SE., Washington, DC, between 9 
a.m. and 5 p.m. e.t., Monday through Friday, except Federal holidays.
    Instructions: All submissions must include the Agency name and 
docket number. For detailed instructions on submitting comments, see 
the Public Participation heading below. Note that all comments received 
will be posted without change to http://www.regulations.gov, including 
any personal information provided. Please see the Privacy Act heading 
below.
    Docket: For access to the docket to read background documents or 
comments received, go to http://www.regulations.gov, and follow the 
online instructions for accessing the dockets, or go to the street 
address listed above.
    Privacy Act: In accordance with 5 U.S.C. 553(c), DOT solicits 
comments from the public to better inform its rulemaking process. DOT 
posts these comments, without edit, including any personal information 
the commenter provides, to www.regulations.gov, as described in the 
system of records notice (DOT/ALL-14 FDMS), which can be reviewed at 
www.dot.gov/privacy.
    Public Participation: The Federal eRulemaking Portal is available 
24 hours each day, 365 days each year. You can obtain electronic 
submission and retrieval help and guidelines under the ``help'' section 
of the Federal eRulemaking Portal Web site. If you want us to notify 
you that we received your comments, please include a self-addressed, 
stamped envelope or postcard, or print the acknowledgement page that 
appears after submitting comments online. Comments received after the 
comment closing date will be included in the docket and will be 
considered to the extent practicable.

FOR FURTHER INFORMATION CONTACT: Mr. James Dubose, Department of

[[Page 86069]]

Transportation, Federal Motor Carrier Safety Administration, Commercial 
Enforcement and Investigations Division/MC-ECC, West Building 6th 
Floor, 1200 New Jersey Avenue SE., Washington, DC 20590. Telephone: 
215-656-7251, email: [email protected].

SUPPLEMENTARY INFORMATION:

Background

    The FMCSA maintains online information and resources to assist 
drivers, others in the motor carrier industry and members of the 
general public in filing safety complaints regarding household goods 
(HHG) carriers, hazardous material (HM) carriers, property carriers, 
cargo tank facilities, and passenger carriers. There is also 
information pertaining to the filing of consumer complaints, 
particularly regarding HHG transportation and ADA compliance.\1\ This 
online interface is known as the National Consumer Complaint Database 
(NCCDB). When effectively applied, the NCCDB can contribute to safer 
motor carrier operations on our nation's highways and improved consumer 
protection.
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    \1\ The U.S. Department of Transportation (DOT) maintains 
reporting and other requirements for over-the-road buses (OTRBs) 
under its Americans with Disabilities Act (ADA) regulations. (For a 
complete listing of the DOT's ADA regulations, see 49 CFR parts 37 
and 38.)
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    The NCCDB grew out of a telephone hotline known as the Safety 
Violation Hotline Service. Congress mandated this hotline in Section 
4017 of the ``Transportation Equity Act of the 21st Century,'' Public 
Law 105-178, 112 Stat. 107, June 9, 1998. The Motor Carrier Safety 
Improvement Act of 1999, Public Law 106-159, 113 Stat. 1748, December 
9, 1999, created the Federal Motor Carrier Safety Administration and 
section 213 of the Act expanded the Safety Violation Hotline Service to 
include a 24-hour operation. On August 10, 2005, Congress enacted the 
Safe, Accountable, Flexible, and Efficient Transportation Equity Act: A 
Legacy for Users, (SAFETEA-LU), Public Law 109-59, 119 Stat. 1144. 
Section 4214 of SAFETEA-LU requires DOT to create a system to record 
and log aggregate complaint information regarding violations of the 
Federal Motor Carrier Safety Regulations.
    The NCCDB fulfills the requirements of these mandates. Complaints 
will be accepted through the NCCDB in connection with other statutory 
mandates, including, but not limited to, protection of drivers against 
harassment and coercion under sections 32301(b) and 32911, 
respectively, of the Moving Ahead for Progress in the 21st Century Act, 
Public Law 112-141, 126 Stat. 405. The NCCDB will also accept 
complaints from interested parties regarding third party intermediaries 
(brokers and freight forwarders) and their associated financial 
responsibility instruments.
    Title: National Consumer Complaint Database.
    OMB Control Number: 2126-00XX.
    Type of Request: New information collection request.
    Respondents: Consumers, Drivers, and Other Participants in the 
Motor Carrier Industry.
    Estimated Number of Respondents: 4,299.
    Estimated Time per Response: 15 minutes.
    Expiration Date: N/A. This is a new ICR.
    Frequency of Response: On occasion.
    Estimated Total Annual Burden: 1,075.

ADA/Bus--Service
    60.5 burden hours (242 responses x 15 minutes to complete complaint 
= 60.5)
Truck/Drivers
    305 burden hours (1,219 responses x 15 minutes to complete 
complaint = 305)
Consumers
    709.5 burden hours (2,838 responses x 15 minutes to complete 
complaint = 709.5)

    There is no complaint history for the recently added coercion and 
harassment complaint categories, or for complaints regarding financial 
responsibility instruments for brokers and/or freight forwarders. This 
data will be collected and included in future renewals for the NCCDB.
    Public Comments Invited: You are asked to comment on any aspect of 
this information collection, including: (1) Whether the proposed 
collection is necessary for the agency to perform its mission; (2) the 
accuracy of the estimated burden; (3) ways for the FMCSA to enhance the 
quality, usefulness, and clarity of the collected information; and (4) 
ways that the burden could be minimized without reducing the quality of 
the collected information. The agency will summarize or include your 
comments in the request for OMB's clearance of this information 
collection.

    Issued under the authority of 49 CFR 1.87 on: November 22, 2016.
G. Kelly Regal,
Associate Administrator for Office of Research and Information 
Technology.
[FR Doc. 2016-28745 Filed 11-28-16; 8:45 am]
 BILLING CODE 4910-EX-P

86068 Federal Register / Vol. 81, No. 229 / Tuesday, November 29, 2016 / Notices

electronic mail to oira_submission@ designations within its jurisdiction forwarders, and Americans with
omb.eop.gov, or faxed to (202) 395– within 60 days after their establishment Disability Act (ADA) complaints.
6974, or mailed to the Office of (or 60 days of the change). That DATES: We must receive your comments
Information and Regulatory Affairs, information is collected and on or before January 30, 2017.
Office of Management and Budget, consolidated by FMCSA and published ADDRESSES: You may submit comments
Docket Library, Room 10102, 725 17th annually, in whole or as updates, in the identified by Federal Docket
Street NW., Washington, DC 20503. Federal Register. Management System (FDMS) Docket
FOR FURTHER INFORMATION CONTACT: Public Comments Invited: You are Number FMCSA–2016–0407 using any
Vincent Babich, Office of Enforcement asked to comment on any aspect of this of the following methods:
and Compliance, Hazardous Materials information collection, including: (1) • Federal eRulemaking Portal: http://
Division, Department of Transportation, Whether the proposed collection is www.regulations.gov. Follow the online
Federal Motor Carrier Safety necessary for the FMCSA to perform it’s instructions for submitting comments.
Administration, 6th Floor, West functions; (2) the accuracy of the • Fax: 1–202–493–2251.
Building, 1200 New Jersey Avenue SE., estimated burden; (3) ways for the • Mail: Docket Services; U.S.
Washington, DC 20590–0001. FMCSA to enhance the quality, Department of Transportation, 1200
Telephone: 202–366–4871; Email usefulness, and clarity of the collected New Jersey Avenue SE., West Building,
Address: vincent.babich@dot.gov. Office information; and (4) ways that the Ground Floor, Room W12–140,
hours are from 9 a.m. to 5 p.m., Monday burden could be minimized without Washington, DC 20590–0001.
through Friday, except Federal reducing the quality of the collected • Hand Delivery or Courier: West
Holidays. information. Building, Ground Floor, Room W12–
140, 1200 New Jersey Avenue SE.,
SUPPLEMENTARY INFORMATION: Issued under the authority delegated in 49
CFR 1.87 on: November 17, 2016.
Washington, DC, between 9 a.m. and 5
Title: Transportation of Hazardous p.m. e.t., Monday through Friday,
Materials, Highway Routing. G. Kelly Regal,
except Federal holidays.
OMB Control Number: 2126–0014. Associate Administrator for Office of Instructions: All submissions must
Type of Request: Extension of a Research and Information Technology. include the Agency name and docket
currently approved information [FR Doc. 2016–28682 Filed 11–28–16; 8:45 am] number. For detailed instructions on
collection. BILLING CODE 4910–EX–P submitting comments, see the Public
Respondents: The reporting burden is Participation heading below. Note that
shared by 50 States, the District of all comments received will be posted
Columbia, Indian tribes with designated DEPARTMENT OF TRANSPORTATION without change to http://
routes, and U.S. Territories including; www.regulations.gov, including any
Puerto Rico, American Samoa, Guam, Federal Motor Carrier Safety
personal information provided. Please
the Commonwealth of the Northern Administration see the Privacy Act heading below.
Mariana Islands, and the U.S. Virgin Docket: For access to the docket to
[Docket No. FMCSA–2016–0407]
Islands. read background documents or
Estimated Number of Respondents: 57 Agency Information Collection comments received, go to http://
[36 States and the District of Columbia, Activities; New Information Collection www.regulations.gov, and follow the
with designated hazardous materials Request: National Consumer online instructions for accessing the
highway routes + 20 States/U.S. Complaint Database dockets, or go to the street address listed
Territories without designated above.
hazardous materials highway routes + 1 AGENCY: Federal Motor Carrier Safety Privacy Act: In accordance with 5
Indian tribe with a designated route = Administration (FMCSA), DOT. U.S.C. 553(c), DOT solicits comments
57]. ACTION: Notice and request for from the public to better inform its
Estimated Time per Response: 15 comments. rulemaking process. DOT posts these
minutes. comments, without edit, including any
Expiration Date: April 30, 2017. SUMMARY: In accordance with the personal information the commenter
Frequency of Response: Once every Paperwork Reduction Act of 1995, provides, to www.regulations.gov, as
two years. FMCSA announces its plan to submit described in the system of records
Estimated Total Annual Burden: 7 the Information Collection Request (ICR) notice (DOT/ALL–14 FDMS), which can
hours [57 annual respondents × 1 described below to the Office of be reviewed at www.dot.gov/privacy.
response per 2 years × 15 minutes per Management and Budget (OMB) for its Public Participation: The Federal
response/60 minutes per response = review and approval and invites public eRulemaking Portal is available 24
7.125 hours rounded to 7 hours]. comment. This new collection of hours each day, 365 days each year. You
Background: The data for the information is for the National can obtain electronic submission and
Transportation of Hazardous Materials; Consumer Complaint Database retrieval help and guidelines under the
Highway Routing ICR is collected under (NCCDB), which is an online interface ‘‘help’’ section of the Federal
authority of 49 U.S.C. 5112 and 5125. allowing consumers, drivers and others eRulemaking Portal Web site. If you
Specifically, 49 U.S.C. 5112(c) requires to file complaints against unsafe and want us to notify you that we received
that the Secretary, in coordination with unscrupulous companies and/or their your comments, please include a self-
the States, ‘‘shall update and publish employees, including shippers, addressed, stamped envelope or
asabaliauskas on DSK3SPTVN1PROD with NOTICES

periodically a list of currently effective receivers and transportation postcard, or print the acknowledgement
hazardous material highway route intermediaries, depending on the type page that appears after submitting
designations.’’ of complaint. These complaints cover a comments online. Comments received
In 49 CFR 397.73, the FMCSA wide range of activities, including but after the comment closing date will be
requires that each State and Indian tribe, not limited to driver harassment, included in the docket and will be
through its routing agency, provide coercion, movement of household considered to the extent practicable.
information identifying new, or changes goods, financial responsibility FOR FURTHER INFORMATION CONTACT: Mr.
to existing, hazardous materials routing instruments for brokers and freight James Dubose, Department of

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Document Created: 2016-11-29 00:32:55
Document Modified: 2016-11-29 00:32:55

Category		Regulatory Information
Collection		Federal Register
sudoc Class		AE 2.7: GS 4.107: AE 2.106:
Publisher		Office of the Federal Register, National Archives and Records Administration
Section		Notices
Action		Notice and request for comments.
Dates		We must receive your comments on or before January 30, 2017.
Contact		Mr. James Dubose, Department of Transportation, Federal Motor Carrier Safety Administration, Commercial Enforcement and Investigations Division/MC-ECC, West Building 6th Floor, 1200 New Jersey Avenue SE., Washington, DC 20590. Telephone: 215-656-7251, email: [email protected]
FR Citation		81 FR 86068

81 FR 86068 - Agency Information Collection Activities; New Information Collection Request: National Consumer Complaint Database

DEPARTMENT OF TRANSPORTATIONFederal Motor Carrier Safety Administration

Federal Register Volume 81, Issue 229 (November 29, 2016)

DEPARTMENT OF TRANSPORTATION
Federal Motor Carrier Safety Administration