81_FR_88932 81 FR 88696 - Agency Information Collection Activities: Proposed Collection; Comment Request; Federal Emergency Management Agency Public Assistance Customer Satisfaction Surveys

81 FR 88696 - Agency Information Collection Activities: Proposed Collection; Comment Request; Federal Emergency Management Agency Public Assistance Customer Satisfaction Surveys

DEPARTMENT OF HOMELAND SECURITY
Federal Emergency Management Agency

Federal Register Volume 81, Issue 236 (December 8, 2016)

Page Range88696-88696
FR Document2016-29380

The Federal Emergency Management Agency, as part of its continuing effort to reduce paperwork and respondent burden, invites the general public and other Federal agencies to take this opportunity to comment on a revision of a currently approved information collection. In accordance with the Paperwork Reduction Act of 1995, this notice seeks comments concerning the collection of Public Assistance customer satisfaction survey responses and information for assessment and improvement of the delivery of disaster assistance to States, Local and Tribal governments, and eligible non-profit organizations.

Federal Register, Volume 81 Issue 236 (Thursday, December 8, 2016) 
[Federal Register Volume 81, Number 236 (Thursday, December 8, 2016)]
[Notices]
[Page 88696]
From the Federal Register Online  [www.thefederalregister.org]
[FR Doc No: 2016-29380]



[[Page 88696]]

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DEPARTMENT OF HOMELAND SECURITY

Federal Emergency Management Agency

[Docket ID: FEMA-2016-0032; OMB No. 1660-0107]


Agency Information Collection Activities: Proposed Collection; 
Comment Request; Federal Emergency Management Agency Public Assistance 
Customer Satisfaction Surveys

AGENCY: Federal Emergency Management Agency, DHS.

ACTION: Notice.

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SUMMARY: The Federal Emergency Management Agency, as part of its 
continuing effort to reduce paperwork and respondent burden, invites 
the general public and other Federal agencies to take this opportunity 
to comment on a revision of a currently approved information 
collection. In accordance with the Paperwork Reduction Act of 1995, 
this notice seeks comments concerning the collection of Public 
Assistance customer satisfaction survey responses and information for 
assessment and improvement of the delivery of disaster assistance to 
States, Local and Tribal governments, and eligible non-profit 
organizations.

DATES: Comments must be submitted on or before February 6, 2017.

ADDRESSES: To avoid duplicate submissions to the docket, please use 
only one of the following means to submit comments:
    (1) Online. Submit comments at www.regulations.gov under Docket ID 
FEMA-2016-0032. Follow the instructions for submitting comments.
    (2) Mail. Submit written comments to Docket Manager, Office of 
Chief Counsel, DHS/FEMA, 500 C Street SW., 8NE, Washington, DC 20472-
3100.
    All submissions received must include the agency name and Docket 
ID. Regardless of the method used for submitting comments or material, 
all submissions will be posted, without change, to the Federal 
eRulemaking Portal at http://www.regulations.gov, and will include any 
personal information you provide. Therefore, submitting this 
information makes it public. You may wish to read the Privacy Act 
notice that is available via the link in the footer of 
www.regulations.gov.

FOR FURTHER INFORMATION CONTACT: Kristin Brooks, Statistician, Customer 
Survey Analysis Section, Reporting and Analytics Division, Recovery 
Directorate, at (940) 891-8579 or kristin.brooks@fema.dhs.gov. You may 
contact the Records Management Division for copies of the proposed 
collection of information at email address: FEMA-Information-Collections-Management@fema.dhs.gov.

SUPPLEMENTARY INFORMATION: This collection is in accordance with 
Executive Orders 12862 and 13571 requiring all Federal agencies to 
survey customers to determine the kind and quality of services they 
want and their level of satisfaction with existing services. The 
Government Performance and Results Act of 1993 (GPRA) requires Federal 
agencies to set missions and goals and to measure agency performance 
against them. See Public Law 103-62, 107 Stat 285 (1993). The GPRA 
Modernization Act of 2010 requires quarterly performance assessments of 
government programs for the purposes of assessing agency performance 
and improvement. See Public Law 111-352, 124 Stat 3875 (2011). The 
Federal Emergency Management Agency fulfills these requirements by 
collecting customer satisfaction program information through surveys of 
States, Local and Tribal governments, and eligible non-profit 
organizations.

Collection of Information

    Title: FEMA Public Assistance Customer Satisfaction Surveys.
    Type of Information Collection: Revision of a currently approved 
information collection.
    OMB Number: 1660-0107.
    FEMA Forms: FEMA Form 519-0-32, Public Assistance Initial Customer 
Satisfaction Survey (Telephone); FEMA Form 519-0-33, Public Assistance 
Initial Customer Satisfaction Survey (Internet); FEMA Form 519-0-34, 
Public Assistance Assessment Customer Satisfaction Survey (Telephone); 
FEMA Form 519-0-35, Public Assistance Assessment Customer Satisfaction 
Survey (Internet).
    Abstract: Federal agencies are required to survey their customers 
to determine the kind and quality of services customers want and their 
level of satisfaction with those services. FEMA managers use the survey 
results to measure performance against standards for performance and 
customer service, measure achievement of strategic planning objectives, 
and generally gauge and make improvements to disaster service that 
increase customer satisfaction.
    Affected Public: Not-for-profit institutions, State, Local, or 
Tribal government.
    Number of Respondents: 7,804.
    Number of Responses: 7,804.
    Estimated Total Annual Burden Hours: 2,293.
    Estimated Cost: The estimated annual cost to respondents for the 
hour burden is $150,116.19. There are no annual costs to respondents' 
operations and maintenance costs for technical services. The annual 
costs to respondents' for Non-Labor Cost (expenditures on training, 
travel and other resources) is $11,664.00. There are no annual start-up 
or capital costs. The cost to the Federal Government is $697,526.37.

Comments

    Comments may be submitted as indicated in the ADDRESSES caption 
above. Comments are solicited to (a) evaluate whether the proposed data 
collection is necessary for the proper performance of the agency, 
including whether the information shall have practical utility; (b) 
evaluate the accuracy of the agency's estimate of the burden of the 
proposed collection of information, including the validity of the 
methodology and assumptions used; (c) enhance the quality, utility, and 
clarity of the information to be collected; and (d) minimize the burden 
of the collection of information on those who are to respond, including 
through the use of appropriate automated, electronic, mechanical, or 
other technological collection techniques or other forms of information 
technology, e.g., permitting electronic submission of responses.

    Dated: November 30, 2016.
Richard W. Mattison,
Records Management Program Chief, Mission Support, Federal Emergency 
Management Agency, Department of Homeland Security.
[FR Doc. 2016-29380 Filed 12-7-16; 8:45 am]
BILLING CODE 9111-23-P

88696 Federal Register / Vol. 81, No. 236 / Thursday, December 8, 2016 / Notices DEPARTMENT OF HOMELAND Directorate, at (940) 891–8579 or Number of Responses: 7,804. SECURITY kristin.brooks@fema.dhs.gov. You may Estimated Total Annual Burden contact the Records Management Hours: 2,293. Federal Emergency Management Division for copies of the proposed Estimated Cost: The estimated annual Agency collection of information at email cost to respondents for the hour burden address: FEMA-Information-Collections- is $150,116.19. There are no annual [Docket ID: FEMA–2016–0032; OMB No. 1660–0107] Management@fema.dhs.gov. costs to respondents’ operations and SUPPLEMENTARY INFORMATION: This maintenance costs for technical Agency Information Collection collection is in accordance with services. The annual costs to Activities: Proposed Collection; Executive Orders 12862 and 13571 respondents’ for Non-Labor Cost Comment Request; Federal Emergency requiring all Federal agencies to survey (expenditures on training, travel and Management Agency Public customers to determine the kind and other resources) is $11,664.00. There are Assistance Customer Satisfaction quality of services they want and their no annual start-up or capital costs. The Surveys level of satisfaction with existing cost to the Federal Government is services. The Government Performance $697,526.37. AGENCY: Federal Emergency and Results Act of 1993 (GPRA) requires Management Agency, DHS. Comments Federal agencies to set missions and ACTION: Notice. goals and to measure agency Comments may be submitted as performance against them. See Public indicated in the ADDRESSES caption SUMMARY: The Federal Emergency Law 103–62, 107 Stat 285 (1993). The above. Comments are solicited to (a) Management Agency, as part of its GPRA Modernization Act of 2010 evaluate whether the proposed data continuing effort to reduce paperwork requires quarterly performance collection is necessary for the proper and respondent burden, invites the assessments of government programs for performance of the agency, including general public and other Federal the purposes of assessing agency whether the information shall have agencies to take this opportunity to performance and improvement. See practical utility; (b) evaluate the comment on a revision of a currently Public Law 111–352, 124 Stat 3875 accuracy of the agency’s estimate of the approved information collection. In (2011). The Federal Emergency burden of the proposed collection of accordance with the Paperwork Management Agency fulfills these information, including the validity of Reduction Act of 1995, this notice seeks requirements by collecting customer the methodology and assumptions used; comments concerning the collection of satisfaction program information (c) enhance the quality, utility, and Public Assistance customer satisfaction through surveys of States, Local and clarity of the information to be survey responses and information for Tribal governments, and eligible non- collected; and (d) minimize the burden assessment and improvement of the profit organizations. of the collection of information on those delivery of disaster assistance to States, who are to respond, including through Local and Tribal governments, and Collection of Information the use of appropriate automated, eligible non-profit organizations. Title: FEMA Public Assistance electronic, mechanical, or other DATES: Comments must be submitted on Customer Satisfaction Surveys. technological collection techniques or or before February 6, 2017. Type of Information Collection: other forms of information technology, ADDRESSES: To avoid duplicate Revision of a currently approved e.g., permitting electronic submission of submissions to the docket, please use information collection. responses. only one of the following means to OMB Number: 1660–0107. Dated: November 30, 2016. submit comments: FEMA Forms: FEMA Form 519–0–32, Public Assistance Initial Customer Richard W. Mattison, (1) Online. Submit comments at Records Management Program Chief, Mission www.regulations.gov under Docket ID Satisfaction Survey (Telephone); FEMA Form 519–0–33, Public Assistance Support, Federal Emergency Management FEMA–2016–0032. Follow the Agency, Department of Homeland Security. instructions for submitting comments. Initial Customer Satisfaction Survey [FR Doc. 2016–29380 Filed 12–7–16; 8:45 am] (2) Mail. Submit written comments to (Internet); FEMA Form 519–0–34, Public Assistance Assessment Customer BILLING CODE 9111–23–P Docket Manager, Office of Chief Counsel, DHS/FEMA, 500 C Street SW., Satisfaction Survey (Telephone); FEMA 8NE, Washington, DC 20472–3100. Form 519–0–35, Public Assistance DEPARTMENT OF HOMELAND All submissions received must Assessment Customer Satisfaction SECURITY include the agency name and Docket ID. Survey (Internet). Abstract: Federal agencies are Federal Emergency Management Regardless of the method used for required to survey their customers to Agency submitting comments or material, all determine the kind and quality of submissions will be posted, without [Internal Agency Docket No. FEMA–4290– services customers want and their level change, to the Federal eRulemaking DR; Docket ID FEMA–2016–0001] of satisfaction with those services. Portal at http://www.regulations.gov, FEMA managers use the survey results and will include any personal Minnesota; Amendment No. 1 to Notice to measure performance against information you provide. Therefore, of a Major Disaster Declaration standards for performance and customer submitting this information makes it service, measure achievement of AGENCY: Federal Emergency public. You may wish to read the sradovich on DSK3GMQ082PROD with NOTICES strategic planning objectives, and Management Agency, DHS. Privacy Act notice that is available via generally gauge and make ACTION: Notice. the link in the footer of improvements to disaster service that www.regulations.gov. SUMMARY: This notice amends the notice increase customer satisfaction. FOR FURTHER INFORMATION CONTACT: Affected Public: Not-for-profit of a major disaster declaration for the Kristin Brooks, Statistician, Customer institutions, State, Local, or Tribal State of Minnesota (FEMA–4290–DR), Survey Analysis Section, Reporting and government. dated November 2, 2016, and related Analytics Division, Recovery Number of Respondents: 7,804. determinations. VerDate Sep<11>2014 17:28 Dec 07, 2016 Jkt 241001 PO 00000 Frm 00040 Fmt 4703 Sfmt 4703 E:\FR\FM\08DEN1.SGM 08DEN1


Document Created: 2016-12-08 00:26:40
Document Modified: 2016-12-08 00:26:40
CategoryRegulatory Information
CollectionFederal Register
sudoc ClassAE 2.7:
GS 4.107:
AE 2.106:
PublisherOffice of the Federal Register, National Archives and Records Administration
SectionNotices
ActionNotice.
DatesComments must be submitted on or before February 6, 2017.
ContactKristin Brooks, Statistician, Customer Survey Analysis Section, Reporting and Analytics Division, Recovery Directorate, at (940) 891-8579 or [email protected] You may contact the Records Management Division for copies of the proposed
FR Citation81 FR 88696 
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