81 FR 89574 - Agency Information Collection Activity Under OMB Review: (Customer Satisfaction Surveys)

DEPARTMENT OF VETERANS AFFAIRS

Federal Register Volume 81, Issue 238 (December 12, 2016)

Page Range		89574-89574
FR Document		2016-29665

The Department of Veterans Affairs (VA) National Cemetery Administration (NCA) is announcing an opportunity for public comment on the proposed collection of certain information by the agency. Under the Paperwork Reduction Act (PRA) of 1995, Federal agencies are required to publish notice in the Federal Register concerning each proposed collection of information, including each revised collection allow 30 days for public comment in response to the notice. This notice solicits comments on the collection of perceptions of the quality of service afforded by the National Cemetery Administration as judged by next of kin of those interred, or funeral directors who facilitate these interments.

Federal Register, Volume 81 Issue 238 (Monday, December 12, 2016)

[Federal Register Volume 81, Number 238 (Monday, December 12, 2016)]
[Notices]
[Page 89574]
From the Federal Register Online  [www.thefederalregister.org]
[FR Doc No: 2016-29665]


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DEPARTMENT OF VETERANS AFFAIRS

[OMB Control No. 2900-0571]


Agency Information Collection Activity Under OMB Review: 
(Customer Satisfaction Surveys)

AGENCY: National Cemetery Administration, Department of Veterans 
Affairs.

ACTION: Notice.

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SUMMARY: The Department of Veterans Affairs (VA) National Cemetery 
Administration (NCA) is announcing an opportunity for public comment on 
the proposed collection of certain information by the agency. Under the 
Paperwork Reduction Act (PRA) of 1995, Federal agencies are required to 
publish notice in the Federal Register concerning each proposed 
collection of information, including each revised collection allow 30 
days for public comment in response to the notice. This notice solicits 
comments on the collection of perceptions of the quality of service 
afforded by the National Cemetery Administration as judged by next of 
kin of those interred, or funeral directors who facilitate these 
interments.

DATES: Written comments and recommendations on the proposed collection 
of information should be received on or before January 11, 2017.

ADDRESSES: Submit written comments on the collection of information 
through Federal Docket Management System (FDMS) at www.Regulations.gov 
or to Office of Information and Regulatory Affairs, Office of 
Management and Budget, Attn: VA Desk Officer; 725 17th St. NW., 
Washington, DC 20503 or sent through electronic mail to 
[email protected]. Please refer to ``OMB Control No. 2900-
0571'' in any correspondence. During the comment period, comments may 
be viewed online through the FDMS.

FOR FURTHER INFORMATION CONTACT: Cynthia Harvey-Pryor, Enterprise 
Records Service (005R1B), Department of Veterans Affairs, 810 Vermont 
Avenue NW., Washington, DC 20420, (202) 461-5870 or email 
[email protected]. Please refer to ``OMB Control No. 2900-
0571.''

SUPPLEMENTARY INFORMATION: Under the PRA of 1995 (Pub. L. 104-13; 44 
U.S.C. 3501-21), Federal agencies must obtain approval from the Office 
of Management and Budget (OMB) for each collection of information they 
conduct or sponsor. This request for comment is being made pursuant to 
Section 3506(c)(2)(A) of the PRA.
    With respect to the following collection of information, NCA 
invites comments on: (1) Whether the proposed collection of information 
is necessary for the proper performance of NCA's functions, including 
whether the information will have practical utility; (2) the accuracy 
of NCA's estimate of the burden of the proposed collection of 
information; (3) ways to enhance the quality, utility, and clarity of 
the information to be collected; and (4) ways to minimize the burden of 
the collection of information on respondents, including through the use 
of automated collection techniques or the use of other forms of 
information technology.
    Title: Customer Satisfaction Surveys.
    OMB Control Number: 2900-0571.
    Type of Review: Revision of an approved collection.
    Abstract: Improving Customer Service through Effective Performance 
Management, NCA will conduct surveys to determine the level of 
satisfaction with existing services among their customers. The surveys 
will solicit voluntary opinions and are not intended to collect 
information required to obtain or maintain eligibility for a VA program 
or benefit. Baseline data obtained through these information 
collections are used to validate customer service standards. The 
Federal Register Notice with a 60-day comment period soliciting 
comments on this collection of information was published at 81 FR 66136 
on September 26, 2016,
    Affected Public: Individuals or households interring Veterans or 
eligible dependents, and funeral directors facilitating such 
interments.
    Estimated Annual Burden Hours, Burden per Respondents, and Number 
of Respondents:

I. National Cemetery Administration Mail Surveys

    a. Next of Kin National Customer Satisfaction Survey (Mail to 
15,000 respondents/30 minutes per survey) = 7,500 hours.
    b. Funeral Directors National Customer Satisfaction Survey (Mail to 
4,000 respondents/30 minutes per survey) = 2,000 hours.
    c. Veterans-At-Large National Customer Satisfaction Survey (Mail to 
5,000 respondents/30 minutes per survey) = 2,500 hours.

IV. Program/Specialized Service Survey

    National Cemetery Administration Headstone and Marker/PMC Survey 
(Mail to 6,000 surveys/15 minutes per each) = 1,000.
    Frequency of Response: Annually.

    By direction of the Secretary.
Cynthia Harvey-Pryor,
Program Specialist, Office of Privacy and Records Management, 
Department of Veterans Affairs.
[FR Doc. 2016-29665 Filed 12-9-16; 8:45 am]
 BILLING CODE 8320-01-P

89574 Federal Register / Vol. 81, No. 238 / Monday, December 12, 2016 / Notices

efforts to procure domestically-sourced ADDRESSES: Submit written comments information was published at 81 FR
ultrastraight rail within the vibration on the collection of information through 66136 on September 26, 2016,
thresholds, Sound Transit seeks a non- Federal Docket Management System Affected Public: Individuals or
availability waiver of the Buy America (FDMS) at www.Regulations.gov or to households interring Veterans or
requirements for domestically-sourced Office of Information and Regulatory eligible dependents, and funeral
steel. FTA published a notice in the Affairs, Office of Management and directors facilitating such interments.
Federal Register announcing the Buy Budget, Attn: VA Desk Officer; 725 17th Estimated Annual Burden Hours,
America waiver request (Docket No. St. NW., Washington, DC 20503 or sent Burden per Respondents, and Number
FTA–2016–0037) and sought comments through electronic mail to oira_ of Respondents:
from all interested parties, including submission@omb.eop.gov. Please refer I. National Cemetery Administration
potential vendors and suppliers. The to ‘‘OMB Control No. 2900–0571’’ in Mail Surveys
comment period closed on November 8, any correspondence. During the
2016, and no comments were received. comment period, comments may be a. Next of Kin National Customer
Therefore, based on the information viewed online through the FDMS. Satisfaction Survey (Mail to 15,000
supplied in support of Sound Transit’s respondents/30 minutes per survey) =
FOR FURTHER INFORMATION CONTACT:
request for a Buy America waiver and 7,500 hours.
Cynthia Harvey-Pryor, Enterprise b. Funeral Directors National
the lack of any comments, FTA hereby Records Service (005R1B), Department
waives its Buy America requirements Customer Satisfaction Survey (Mail to
of Veterans Affairs, 810 Vermont 4,000 respondents/30 minutes per
for the procurement of ultrastraight rail Avenue NW., Washington, DC 20420,
on the grounds that the manufactured survey) = 2,000 hours.
(202) 461–5870 or email cynthia.harvey- c. Veterans-At-Large National
product is not available in the U.S. This pryor@va.gov. Please refer to ‘‘OMB
waiver is limited to a single Customer Satisfaction Survey (Mail to
Control No. 2900–0571.’’ 5,000 respondents/30 minutes per
procurement by Sound Transit for the
procurement of approximately 15,100 SUPPLEMENTARY INFORMATION: Under the survey) = 2,500 hours.
feet of ultrastraight rail. PRA of 1995 (Pub. L. 104–13; 44 U.S.C.
3501–21), Federal agencies must obtain IV. Program/Specialized Service Survey
Ellen Partridge, approval from the Office of Management National Cemetery Administration
Chief Counsel. and Budget (OMB) for each collection of Headstone and Marker/PMC Survey
[FR Doc. 2016–29684 Filed 12–9–16; 8:45 am] information they conduct or sponsor. (Mail to 6,000 surveys/15 minutes per
BILLING CODE P This request for comment is being made each) = 1,000.
pursuant to Section 3506(c)(2)(A) of the Frequency of Response: Annually.
PRA. By direction of the Secretary.
DEPARTMENT OF VETERANS With respect to the following Cynthia Harvey-Pryor,
AFFAIRS collection of information, NCA invites Program Specialist, Office of Privacy and
comments on: (1) Whether the proposed Records Management, Department of
[OMB Control No. 2900–0571] collection of information is necessary Veterans Affairs.
Agency Information Collection Activity for the proper performance of NCA’s [FR Doc. 2016–29665 Filed 12–9–16; 8:45 am]
Under OMB Review: (Customer functions, including whether the BILLING CODE 8320–01–P
Satisfaction Surveys) information will have practical utility;
(2) the accuracy of NCA’s estimate of the
AGENCY: National Cemetery burden of the proposed collection of DEPARTMENT OF VETERANS
Administration, Department of Veterans information; (3) ways to enhance the AFFAIRS
Affairs. quality, utility, and clarity of the
ACTION: Notice. information to be collected; and (4) [OMB Control No. 2900–0554]
ways to minimize the burden of the
SUMMARY: The Department of Veterans Agency Information Collection Activity
collection of information on
Affairs (VA) National Cemetery Under OMB Review: (VA Homeless
respondents, including through the use
Administration (NCA) is announcing an Providers Grant and Per Diem
of automated collection techniques or
opportunity for public comment on the Program)
the use of other forms of information
proposed collection of certain technology. AGENCY: Veterans Health
information by the agency. Under the Title: Customer Satisfaction Surveys. Administration, Department of Veterans
Paperwork Reduction Act (PRA) of OMB Control Number: 2900–0571. Affairs.
1995, Federal agencies are required to Type of Review: Revision of an ACTION: Notice.
publish notice in the Federal Register approved collection.
concerning each proposed collection of Abstract: Improving Customer Service SUMMARY: In compliance with the
information, including each revised through Effective Performance Paperwork Reduction Act (PRA) of 1995
collection allow 30 days for public Management, NCA will conduct surveys (44 U.S.C. 3501–3521), this notice
comment in response to the notice. This to determine the level of satisfaction announces that the Veterans Health
notice solicits comments on the with existing services among their Administration (VHA), Department of
collection of perceptions of the quality customers. The surveys will solicit Veterans Affairs, will submit the
of service afforded by the National voluntary opinions and are not intended collection of information abstracted
Cemetery Administration as judged by to collect information required to obtain below to the Office of Management and
mstockstill on DSK3G9T082PROD with NOTICES

next of kin of those interred, or funeral or maintain eligibility for a VA program Budget (OMB) for review and comment.
directors who facilitate these or benefit. Baseline data obtained The PRA submission describes the
interments. through these information collections nature of the information collection and
DATES: Written comments and are used to validate customer service its expected cost and burden; it includes
recommendations on the proposed standards. The Federal Register Notice the actual data collection instrument.
collection of information should be with a 60-day comment period soliciting DATES: Comments must be submitted on
received on or before January 11, 2017. comments on this collection of or before January 11, 2017.

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Document Created: 2018-02-14 09:05:36
Document Modified: 2018-02-14 09:05:36

Category		Regulatory Information
Collection		Federal Register
sudoc Class		AE 2.7: GS 4.107: AE 2.106:
Publisher		Office of the Federal Register, National Archives and Records Administration
Section		Notices
Action		Notice.
Dates		Written comments and recommendations on the proposed collection of information should be received on or before January 11, 2017.
Contact		Cynthia Harvey-Pryor, Enterprise Records Service (005R1B), Department of Veterans Affairs, 810 Vermont Avenue NW., Washington, DC 20420, (202) 461-5870 or email [email protected] Please refer to ``OMB Control No. 2900- 0571.''
FR Citation		81 FR 89574