81 FR 89574 - Agency Information Collection Activity Under OMB Review: (Customer Satisfaction Surveys)

DEPARTMENT OF VETERANS AFFAIRS

Federal Register Volume 81, Issue 238 (December 12, 2016)

The Department of Veterans Affairs (VA) National Cemetery Administration (NCA) is announcing an opportunity for public comment on the proposed collection of certain information by the agency. Under the Paperwork Reduction Act (PRA) of 1995, Federal agencies are required to publish notice in the Federal Register concerning each proposed collection of information, including each revised collection allow 30 days for public comment in response to the notice. This notice solicits comments on the collection of perceptions of the quality of service afforded by the National Cemetery Administration as judged by next of kin of those interred, or funeral directors who facilitate these interments.

[Federal Register Volume 81, Number 238 (Monday, December 12, 2016)]
[Notices]
[Page 89574]
From the Federal Register Online  [www.thefederalregister.org]
[FR Doc No: 2016-29665]


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DEPARTMENT OF VETERANS AFFAIRS

[OMB Control No. 2900-0571]


Agency Information Collection Activity Under OMB Review: 
(Customer Satisfaction Surveys)

AGENCY: National Cemetery Administration, Department of Veterans 
Affairs.

ACTION: Notice.

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SUMMARY: The Department of Veterans Affairs (VA) National Cemetery 
Administration (NCA) is announcing an opportunity for public comment on 
the proposed collection of certain information by the agency. Under the 
Paperwork Reduction Act (PRA) of 1995, Federal agencies are required to 
publish notice in the Federal Register concerning each proposed 
collection of information, including each revised collection allow 30 
days for public comment in response to the notice. This notice solicits 
comments on the collection of perceptions of the quality of service 
afforded by the National Cemetery Administration as judged by next of 
kin of those interred, or funeral directors who facilitate these 
interments.

DATES: Written comments and recommendations on the proposed collection 
of information should be received on or before January 11, 2017.

ADDRESSES: Submit written comments on the collection of information 
through Federal Docket Management System (FDMS) at www.Regulations.gov 
or to Office of Information and Regulatory Affairs, Office of 
Management and Budget, Attn: VA Desk Officer; 725 17th St. NW., 
Washington, DC 20503 or sent through electronic mail to 
[email protected]. Please refer to ``OMB Control No. 2900-
0571'' in any correspondence. During the comment period, comments may 
be viewed online through the FDMS.

FOR FURTHER INFORMATION CONTACT: Cynthia Harvey-Pryor, Enterprise 
Records Service (005R1B), Department of Veterans Affairs, 810 Vermont 
Avenue NW., Washington, DC 20420, (202) 461-5870 or email 
[email protected]. Please refer to ``OMB Control No. 2900-
0571.''

SUPPLEMENTARY INFORMATION: Under the PRA of 1995 (Pub. L. 104-13; 44 
U.S.C. 3501-21), Federal agencies must obtain approval from the Office 
of Management and Budget (OMB) for each collection of information they 
conduct or sponsor. This request for comment is being made pursuant to 
Section 3506(c)(2)(A) of the PRA.
    With respect to the following collection of information, NCA 
invites comments on: (1) Whether the proposed collection of information 
is necessary for the proper performance of NCA's functions, including 
whether the information will have practical utility; (2) the accuracy 
of NCA's estimate of the burden of the proposed collection of 
information; (3) ways to enhance the quality, utility, and clarity of 
the information to be collected; and (4) ways to minimize the burden of 
the collection of information on respondents, including through the use 
of automated collection techniques or the use of other forms of 
information technology.
    Title: Customer Satisfaction Surveys.
    OMB Control Number: 2900-0571.
    Type of Review: Revision of an approved collection.
    Abstract: Improving Customer Service through Effective Performance 
Management, NCA will conduct surveys to determine the level of 
satisfaction with existing services among their customers. The surveys 
will solicit voluntary opinions and are not intended to collect 
information required to obtain or maintain eligibility for a VA program 
or benefit. Baseline data obtained through these information 
collections are used to validate customer service standards. The 
Federal Register Notice with a 60-day comment period soliciting 
comments on this collection of information was published at 81 FR 66136 
on September 26, 2016,
    Affected Public: Individuals or households interring Veterans or 
eligible dependents, and funeral directors facilitating such 
interments.
    Estimated Annual Burden Hours, Burden per Respondents, and Number 
of Respondents:

I. National Cemetery Administration Mail Surveys

    a. Next of Kin National Customer Satisfaction Survey (Mail to 
15,000 respondents/30 minutes per survey) = 7,500 hours.
    b. Funeral Directors National Customer Satisfaction Survey (Mail to 
4,000 respondents/30 minutes per survey) = 2,000 hours.
    c. Veterans-At-Large National Customer Satisfaction Survey (Mail to 
5,000 respondents/30 minutes per survey) = 2,500 hours.

IV. Program/Specialized Service Survey

    National Cemetery Administration Headstone and Marker/PMC Survey 
(Mail to 6,000 surveys/15 minutes per each) = 1,000.
    Frequency of Response: Annually.

    By direction of the Secretary.
Cynthia Harvey-Pryor,
Program Specialist, Office of Privacy and Records Management, 
Department of Veterans Affairs.
[FR Doc. 2016-29665 Filed 12-9-16; 8:45 am]
 BILLING CODE 8320-01-P