81 FR 95301 - Agency Information Collection Activities: Information Collection Renewal; Comment Request; Generic Clearance for the Collection of Qualitative Feedback on Agency Service Delivery
DEPARTMENT OF THE TREASURY
Office of the Comptroller of the Currency Federal Register Volume 81, Issue 248 (December 27, 2016)
Office of the Comptroller of the Currency
Federal Register Volume 81, Issue 248 (December 27, 2016)
| Page Range | 95301-95302 | |
| FR Document | 2016-31148 |
[Federal Register Volume 81, Number 248 (Tuesday, December 27, 2016)] [Notices] [Pages 95301-95302] From the Federal Register Online [www.thefederalregister.org] [FR Doc No: 2016-31148] ======================================================================= ----------------------------------------------------------------------- DEPARTMENT OF THE TREASURY Office of the Comptroller of the Currency Agency Information Collection Activities: Information Collection Renewal; Comment Request; Generic Clearance for the Collection of Qualitative Feedback on Agency Service Delivery AGENCY: Office of the Comptroller of the Currency (OCC), Treasury. ACTION: Notice and request for comments. ----------------------------------------------------------------------- SUMMARY: The OCC, as part of its continuing effort to reduce paperwork and respondent burden, invites the general public and other Federal agencies to take this opportunity to comment on a continuing information collection as required by the Paperwork Reduction Act of 1995 (PRA). In accordance with the requirements of the PRA, the OCC may not conduct or sponsor, and the respondent is not required to respond to, an information collection unless it displays a currently valid Office of Management and Budget (OMB) control number. The OCC is soliciting comment concerning the renewal of its information collection titled, ``Generic Clearance for the Collection of Qualitative Feedback on Agency Service Delivery.'' DATES: Comments must be submitted on or before February 27, 2017. ADDRESSES: Because paper mail in the Washington, DC area and at the OCC is subject to delay, commenters are encouraged to submit comments by email, if possible. Comments may be sent to: Legislative and Regulatory Activities Division, Office of the Comptroller of the Currency, Attention: 1557-0248, 400 7th Street SW., Suite 3E-218, Mail Stop 9W- 11, Washington, DC 20219. In addition, comments may be sent by fax to (571) 465-4326 or by electronic mail to [email protected]. You may personally inspect and photocopy comments at the OCC, 400 [[Page 95302]] 7th Street SW., Washington, DC 20219. For security reasons, the OCC requires that visitors make an appointment to inspect comments. You may do so by calling (202) 649-6700 or, for persons who are deaf or hard of hearing, TTY, (202) 649-5597. Upon arrival, visitors will be required to present valid government-issued photo identification and submit to security screening in order to inspect and photocopy comments. All comments received, including attachments and other supporting materials, are part of the public record and subject to public disclosure. Do not include any information in your comment or supporting materials that you consider confidential or inappropriate for public disclosure. FOR FURTHER INFORMATION CONTACT: Shaquita Merritt, OCC Clearance Officer, (202) 649-5490 or, for persons who are deaf or hard of hearing, TTY, (202) 649-5597, Legislative and Regulatory Activities Division, Office of the Comptroller of the Currency, 400 7th Street SW., Suite 3E-218, Mail Stop 9W-11, Washington, DC 20219. SUPPLEMENTARY INFORMATION: Under the PRA (44 U.S.C. 3501-3520), Federal agencies must obtain approval from OMB for each collection of information that they conduct or sponsor. The term ``collection of information'' is defined in 44 U.S.C. 3502(3) and 5 CFR 1320.3(c) and includes agency requests or requirements that members of the public submit reports, keep records, or provide information to a third party. Section 3506(c)(2)(A) of title 44 requires Federal agencies to publish a 60-day notice in the Federal Register concerning each proposed collection of information, including each proposed extension of an existing collection of information, before submitting the collection to OMB for approval. To comply with this requirement, the OCC is publishing this notice of the renewal of the following information collection: Title: Generic Clearance for the Collection of Qualitative Feedback on Agency Service Delivery. OMB Control No.: 1557-0248. Type of Review: Regular. Affected Public: Businesses or other for-profit. Frequency of Response: On occasion. Burden Estimate: Number of Respondents: 3,000. Total Annual Burden: 2,350. Description: This generic information collection request (ICR) provides a means to solicit qualitative customer and stakeholder feedback in an efficient, timely manner, in accordance with the Federal government's commitment to improving service delivery. Qualitative feedback is information that provides useful insights on perceptions and opinions but does not include statistical survey or quantitative results that can be attributed to the population of study. This qualitative feedback provides insights into customer or stakeholder perceptions, experiences, and expectations; provides an early warning of issues with service; and/or focuses attention on areas where communication, training, or changes in operations might improve delivery of products or services. It also enables ongoing, collaborative, and actionable communications between the OCC, and its customers and stakeholders, while also utilizing feedback to improve program management. Soliciting feedback targets areas such as timeliness, appropriateness, accuracy of information, courtesy, efficiency of service delivery, and resolution of issues related to service delivery. The responses are used to inform and plan efforts to improve or maintain the quality of service offered to the public. If the OCC does not collect this information, it will not have access to vital feedback from customers and stakeholders. Under this generic ICR, the OCC will submit a specific information collection for approval only if the collection meets the following conditions:It is voluntary; It imposes a low burden on respondents (based on considerations of total burden hours, total number of respondents, or burden-hours per respondent) and a low cost on both respondents and the Federal government; It is non-controversial and does not raise issues of concern to other Federal agencies; It is targeted to solicit opinions from respondents who have experience with the program or will have such experience in the near future; It includes personally identifiable information (PII) only to the extent necessary, and the OCC does not retain the PII \1\; --------------------------------------------------------------------------- \1\ The OCC may retain PII only in limited circumstances, and if it does so, the OCC must comply with applicable requirements, restrictions, and prohibitions of the Privacy Act and other privacy and confidentiality laws that govern the collection, retention, use, and/or disclosure of such PII. --------------------------------------------------------------------------- It gathers information intended to be used internally only for general service improvement and program management purposes and not intended for release outside of the OCC (if released, the OCC must indicate the qualitative nature of the information); It does not gather information to be used for the purpose of substantially informing influential policy decisions; and It gathers information that will yield qualitative information and will not be designed or expected to yield statistically reliable results or used to reach general conclusions about the population of study. Feedback collected provides useful information, but it does not yield data that can be attributed to the overall population. This type of generic clearance for qualitative information will not be used for quantitative information collections. As a general matter, information collections will not result in any new system of records containing privacy information and will not ask questions of a sensitive nature. Comments: Comments submitted in response to this notice will be summarized and included in the request for OMB approval. All comments will become a matter of public record. Comments are invited on: (a) Whether the collection of information is necessary for the proper performance of the functions of the OCC, including whether the information has practical utility; (b) The accuracy of the OCC's estimate of the burden of the information collection; (c) Ways to enhance the quality, utility, and clarity of the information to be collected; (d) Ways to minimize the burden of the collection on respondents, including through the use of automated collection techniques or other forms of information technology; and (e) Estimates of capital or start-up costs and costs of operation, maintenance, and purchase of services to provide information. Dated: December 20, 2016. Karen Solomon, Deputy Chief Counsel, Office of the Comptroller of the Currency. [FR Doc. 2016-31148 Filed 12-23-16; 8:45 am] BILLING CODE 4810-33-P
![Federal Register / Vol. 81, No. 248 / Tuesday, December 27, 2016 / Notices 95301
reported in Part J2. The tool propulsion PHMSA requests comments on the who are to respond, including the use
system must be collected for each tool following information collections: of appropriate automated, electronic,
run. PHMSA has modified Part J2 in mechanical, or other technological
1. Title: Incident Reporting for Gas and
response to API’s comments. PHMSA collection techniques.
LNG
has made additional improvements to Issued in Washington, DC, on December
the ‘‘Tool Technology’’ options and OMB Control Number: PHMSA will 21, 2016, under authority delegated in 49
additional tool data for each technology. request from OMB. CFR 1.97.
Also, PHMSA proposes collecting the Current Expiration Date: N/A. Alan K. Mayberry,
tool propulsion system and detailed tool Type of Request: Approval of a new
Associate Administrator for Pipeline Safety.
data for each run reported in Part J2. collection.
[FR Doc. 2016–31221 Filed 12–23–16; 8:45 am]
Abstract: PHMSA is proposing
E. Miscellaneous Comments revision to the following incident report BILLING CODE 4910–60–P
NORMAC believes that the proposed forms to improve the granularity of the
contributing factors on PHMSA’s form data collected in several areas: Gas
should be eliminated. PHMSA added Distribution Incident Report (PHMSA F. DEPARTMENT OF THE TREASURY
the contributing factors in response to 7100.1); Incident Report—Natural and
NTSB recommendation P–15–16 and Other Gas Transmission and Gathering Office of the Comptroller of the
several other commentators agree with Pipeline System (PHMSA F 7100.2); and Currency
the usefulness of the information. Incident Report—Liquefied Natural Gas
PHMSA believes that NORMAC’s other Agency Information Collection
Facilities (PHMSA F 7100.3). PHMSA is
comments regarding the data quality are Activities: Information Collection
also requesting a new OMB Control
outside the scope of this Federal Renewal; Comment Request; Generic
Number to collectively cover these
Register notice. PHMSA acknowledges Clearance for the Collection of
forms.
PST’s recommendation to lower Qualitative Feedback on Agency
Affected Public: Pipeline Operators.
reporting requirements for natural gas Annual Reporting and Recordkeeping Service Delivery
transmission line. However, as PST Burden: AGENCY: Office of the Comptroller of the
acknowledges, such a change would Estimated number of responses: 301. Currency (OCC), Treasury.
require a rulemaking and is beyond the Estimated annual burden hours: ACTION: Notice and request for
scope of this data collection effort. 3,612. comments.
Common Ground Alliance (CGA) noted Frequency of collection: On occasion.
that several of PHMSA’s questions in SUMMARY: The OCC, as part of its
Forms 7100.1 and 7100.2 (G3) parallel 2. Title: Transportation of Hazardous
Liquids by Pipeline: Recordkeeping and continuing effort to reduce paperwork
CGA’s Damage Information Reporting and respondent burden, invites the
Tool and these questions may be revised Accident Reporting
general public and other Federal
in 2018. PHMSA participates in CGA OMB Control Number: 2137–0047. agencies to take this opportunity to
and plans to propose changes as needed Current Expiration Date: 12/31/2016. comment on a continuing information
in response to CGA DIRT question Type of Request: Revision. collection as required by the Paperwork
changes. Abstract: This information collection Reduction Act of 1995 (PRA).
covers recordkeeping and accident In accordance with the requirements
II. Summary of Impacted Collection reporting by hazardous liquid pipeline of the PRA, the OCC may not conduct
Section 1320.8(d), title 5, Code of operators who are subject to 49 CFR part or sponsor, and the respondent is not
Federal Regulations, requires PHMSA to 195. PHMSA is proposing to revise the required to respond to, an information
provide interested members of the form PHMSA F7000–1 to improve the collection unless it displays a currently
public and affected agencies an granularity of the data collected in valid Office of Management and Budget
opportunity to comment on information several areas. (OMB) control number.
collection and recordkeeping requests. Affected Public: Hazardous liquid The OCC is soliciting comment
This notice identifies two information pipeline operators. concerning the renewal of its
collection requests that PHMSA will Annual Reporting and Recordkeeping information collection titled, ‘‘Generic
submit to OMB for renewal. PHMSA Burden: Clearance for the Collection of
expects many of the new data elements Annual Responses: 847.
Qualitative Feedback on Agency Service
are already known by the operator and Annual Burden Hours: 56,229.
Delivery.’’
that no report requires the completion of Frequency of collection: On occasion.
all fields on the forms. PHMSA has Comments are invited on: DATES: Comments must be submitted on
estimated the burdens below by adding (a) The need for the renewal and or before February 27, 2017.
20% to the previous burdens, resulting revision of these collections of ADDRESSES: Because paper mail in the
12 hours instead of 10 for the information for the proper performance Washington, DC area and at the OCC is
completion of each report. of the functions of the agency, including subject to delay, commenters are
The following information is provided whether the information will have encouraged to submit comments by
for each information collection: (1) Title practical utility; email, if possible. Comments may be
of the information collection; (2) OMB (b) The accuracy of the agency’s sent to: Legislative and Regulatory
control number; (3) Current expiration estimate of the burden of the proposed Activities Division, Office of the
asabaliauskas on DSK3SPTVN1PROD with NOTICES
date; (4) Type of request; (5) Abstract of collection of information, including the Comptroller of the Currency, Attention:
the information collection activity; (6) validity of the methodology and 1557–0248, 400 7th Street SW., Suite
Description of affected public; (7) assumptions used; 3E–218, Mail Stop 9W–11, Washington,
Estimate of total annual reporting and (c) Ways to enhance the quality, DC 20219. In addition, comments may
recordkeeping burden; and (8) utility, and clarity of the information to be sent by fax to (571) 465–4326 or by
Frequency of collection. PHMSA will be collected; and electronic mail to prainfo@occ.treas.gov.
request a three-year term of approval for (d) Ways to minimize the burden of You may personally inspect and
each information collection activity. the collection of information on those photocopy comments at the OCC, 400
VerDate Sep<11>2014 20:45 Dec 23, 2016 Jkt 241001 PO 00000 Frm 00204 Fmt 4703 Sfmt 4703 E:\FR\FM\27DEN1.SGM 27DEN1](https://thefederalregister.org/doc/81_FR_95549/page/1.svg)
![95302 Federal Register / Vol. 81, No. 248 / Tuesday, December 27, 2016 / Notices
7th Street SW., Washington, DC 20219. improving service delivery. Qualitative • It does not gather information to be
For security reasons, the OCC requires feedback is information that provides used for the purpose of substantially
that visitors make an appointment to useful insights on perceptions and informing influential policy decisions;
inspect comments. You may do so by opinions but does not include statistical and
calling (202) 649–6700 or, for persons survey or quantitative results that can be • It gathers information that will
who are deaf or hard of hearing, TTY, attributed to the population of study. yield qualitative information and will
(202) 649–5597. Upon arrival, visitors This qualitative feedback provides not be designed or expected to yield
will be required to present valid insights into customer or stakeholder statistically reliable results or used to
government-issued photo identification perceptions, experiences, and reach general conclusions about the
and submit to security screening in expectations; provides an early warning population of study.
order to inspect and photocopy of issues with service; and/or focuses Feedback collected provides useful
comments. attention on areas where information, but it does not yield data
All comments received, including communication, training, or changes in that can be attributed to the overall
attachments and other supporting operations might improve delivery of population. This type of generic
materials, are part of the public record products or services. It also enables clearance for qualitative information
and subject to public disclosure. Do not ongoing, collaborative, and actionable will not be used for quantitative
include any information in your communications between the OCC, and information collections.
comment or supporting materials that its customers and stakeholders, while As a general matter, information
you consider confidential or also utilizing feedback to improve collections will not result in any new
inappropriate for public disclosure. program management. system of records containing privacy
FOR FURTHER INFORMATION CONTACT: Soliciting feedback targets areas such information and will not ask questions
Shaquita Merritt, OCC Clearance as timeliness, appropriateness, accuracy of a sensitive nature.
Officer, (202) 649–5490 or, for persons of information, courtesy, efficiency of Comments: Comments submitted in
who are deaf or hard of hearing, TTY, service delivery, and resolution of response to this notice will be
(202) 649–5597, Legislative and issues related to service delivery. The summarized and included in the request
Regulatory Activities Division, Office of responses are used to inform and plan for OMB approval. All comments will
the Comptroller of the Currency, 400 7th efforts to improve or maintain the become a matter of public record.
Street SW., Suite 3E–218, Mail Stop quality of service offered to the public. Comments are invited on:
9W–11, Washington, DC 20219. If the OCC does not collect this (a) Whether the collection of
information, it will not have access to information is necessary for the proper
SUPPLEMENTARY INFORMATION: Under the
vital feedback from customers and performance of the functions of the
PRA (44 U.S.C. 3501–3520), Federal OCC, including whether the information
agencies must obtain approval from stakeholders.
Under this generic ICR, the OCC will has practical utility;
OMB for each collection of information (b) The accuracy of the OCC’s
submit a specific information collection
that they conduct or sponsor. The term estimate of the burden of the
for approval only if the collection meets
‘‘collection of information’’ is defined in information collection;
the following conditions:
44 U.S.C. 3502(3) and 5 CFR 1320.3(c) • It is voluntary; (c) Ways to enhance the quality,
and includes agency requests or • It imposes a low burden on utility, and clarity of the information to
requirements that members of the public respondents (based on considerations of be collected;
submit reports, keep records, or provide total burden hours, total number of (d) Ways to minimize the burden of
information to a third party. Section respondents, or burden-hours per the collection on respondents, including
3506(c)(2)(A) of title 44 requires Federal respondent) and a low cost on both through the use of automated collection
agencies to publish a 60-day notice in respondents and the Federal techniques or other forms of information
the Federal Register concerning each government; technology; and
proposed collection of information, • It is non-controversial and does not (e) Estimates of capital or start-up
including each proposed extension of an raise issues of concern to other Federal costs and costs of operation,
existing collection of information, agencies; maintenance, and purchase of services
before submitting the collection to OMB • It is targeted to solicit opinions to provide information.
for approval. To comply with this from respondents who have experience Dated: December 20, 2016.
requirement, the OCC is publishing this with the program or will have such
notice of the renewal of the following Karen Solomon,
experience in the near future;
information collection: • It includes personally identifiable Deputy Chief Counsel, Office of the
Title: Generic Clearance for the Comptroller of the Currency.
information (PII) only to the extent
Collection of Qualitative Feedback on [FR Doc. 2016–31148 Filed 12–23–16; 8:45 am]
necessary, and the OCC does not retain
Agency Service Delivery. the PII 1; BILLING CODE 4810–33–P
OMB Control No.: 1557–0248. • It gathers information intended to
Type of Review: Regular. be used internally only for general
Affected Public: Businesses or other service improvement and program DEPARTMENT OF THE TREASURY
for-profit. management purposes and not intended
Frequency of Response: On occasion. Office of the Comptroller of the
for release outside of the OCC (if Currency
Burden Estimate:
asabaliauskas on DSK3SPTVN1PROD with NOTICES
released, the OCC must indicate the
Number of Respondents: 3,000. qualitative nature of the information); Agency Information Collection
Total Annual Burden: 2,350. Activities: Information Collection
Description: This generic information 1 The OCC may retain PII only in limited
Renewal; Comment Request; Financial
collection request (ICR) provides a circumstances, and if it does so, the OCC must
Management Policies—Interest Rate
means to solicit qualitative customer comply with applicable requirements, restrictions,
and prohibitions of the Privacy Act and other Risk
and stakeholder feedback in an efficient, privacy and confidentiality laws that govern the
timely manner, in accordance with the collection, retention, use, and/or disclosure of such AGENCY: Office of the Comptroller of the
Federal government’s commitment to PII. Currency (OCC), Treasury.
VerDate Sep<11>2014 20:45 Dec 23, 2016 Jkt 241001 PO 00000 Frm 00205 Fmt 4703 Sfmt 4703 E:\FR\FM\27DEN1.SGM 27DEN1](https://thefederalregister.org/doc/81_FR_95549/page/2.svg)
Document Created: 2018-02-14 09:14:09
Document Modified: 2018-02-14 09:14:09
| Category | Regulatory Information | |
| Collection | Federal Register | |
| sudoc Class | AE 2.7: GS 4.107: AE 2.106: | |
| Publisher | Office of the Federal Register, National Archives and Records Administration | |
| Section | Notices | |
| Action | Notice and request for comments. | |
| Dates | Comments must be submitted on or before February 27, 2017. | |
| Contact | Shaquita Merritt, OCC Clearance Officer, (202) 649-5490 or, for persons who are deaf or hard of hearing, TTY, (202) 649-5597, Legislative and Regulatory Activities Division, Office of the Comptroller of the Currency, 400 7th Street SW., Suite 3E-218, Mail Stop 9W-11, Washington, DC 20219. | |
| FR Citation | 81 FR 95301 |
2025 Federal Register | Disclaimer | Privacy Policy
USC | CFR | eCFR