81 FR 95301 - Agency Information Collection Activities: Information Collection Renewal; Comment Request; Generic Clearance for the Collection of Qualitative Feedback on Agency Service Delivery

DEPARTMENT OF THE TREASURY
Office of the Comptroller of the Currency

Federal Register Volume 81, Issue 248 (December 27, 2016)

The OCC, as part of its continuing effort to reduce paperwork and respondent burden, invites the general public and other Federal agencies to take this opportunity to comment on a continuing information collection as required by the Paperwork Reduction Act of 1995 (PRA). In accordance with the requirements of the PRA, the OCC may not conduct or sponsor, and the respondent is not required to respond to, an information collection unless it displays a currently valid Office of Management and Budget (OMB) control number. The OCC is soliciting comment concerning the renewal of its information collection titled, ``Generic Clearance for the Collection of Qualitative Feedback on Agency Service Delivery.''

[Federal Register Volume 81, Number 248 (Tuesday, December 27, 2016)]
[Notices]
[Pages 95301-95302]
From the Federal Register Online  [www.thefederalregister.org]
[FR Doc No: 2016-31148]


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DEPARTMENT OF THE TREASURY

Office of the Comptroller of the Currency


Agency Information Collection Activities: Information Collection 
Renewal; Comment Request; Generic Clearance for the Collection of 
Qualitative Feedback on Agency Service Delivery

AGENCY: Office of the Comptroller of the Currency (OCC), Treasury.

ACTION: Notice and request for comments.

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SUMMARY: The OCC, as part of its continuing effort to reduce paperwork 
and respondent burden, invites the general public and other Federal 
agencies to take this opportunity to comment on a continuing 
information collection as required by the Paperwork Reduction Act of 
1995 (PRA).
    In accordance with the requirements of the PRA, the OCC may not 
conduct or sponsor, and the respondent is not required to respond to, 
an information collection unless it displays a currently valid Office 
of Management and Budget (OMB) control number.
    The OCC is soliciting comment concerning the renewal of its 
information collection titled, ``Generic Clearance for the Collection 
of Qualitative Feedback on Agency Service Delivery.''

DATES: Comments must be submitted on or before February 27, 2017.

ADDRESSES: Because paper mail in the Washington, DC area and at the OCC 
is subject to delay, commenters are encouraged to submit comments by 
email, if possible. Comments may be sent to: Legislative and Regulatory 
Activities Division, Office of the Comptroller of the Currency, 
Attention: 1557-0248, 400 7th Street SW., Suite 3E-218, Mail Stop 9W-
11, Washington, DC 20219. In addition, comments may be sent by fax to 
(571) 465-4326 or by electronic mail to [email protected]. You may 
personally inspect and photocopy comments at the OCC, 400

[[Page 95302]]

7th Street SW., Washington, DC 20219. For security reasons, the OCC 
requires that visitors make an appointment to inspect comments. You may 
do so by calling (202) 649-6700 or, for persons who are deaf or hard of 
hearing, TTY, (202) 649-5597. Upon arrival, visitors will be required 
to present valid government-issued photo identification and submit to 
security screening in order to inspect and photocopy comments.
    All comments received, including attachments and other supporting 
materials, are part of the public record and subject to public 
disclosure. Do not include any information in your comment or 
supporting materials that you consider confidential or inappropriate 
for public disclosure.

FOR FURTHER INFORMATION CONTACT: Shaquita Merritt, OCC Clearance 
Officer, (202) 649-5490 or, for persons who are deaf or hard of 
hearing, TTY, (202) 649-5597, Legislative and Regulatory Activities 
Division, Office of the Comptroller of the Currency, 400 7th Street 
SW., Suite 3E-218, Mail Stop 9W-11, Washington, DC 20219.

SUPPLEMENTARY INFORMATION: Under the PRA (44 U.S.C. 3501-3520), Federal 
agencies must obtain approval from OMB for each collection of 
information that they conduct or sponsor. The term ``collection of 
information'' is defined in 44 U.S.C. 3502(3) and 5 CFR 1320.3(c) and 
includes agency requests or requirements that members of the public 
submit reports, keep records, or provide information to a third party. 
Section 3506(c)(2)(A) of title 44 requires Federal agencies to publish 
a 60-day notice in the Federal Register concerning each proposed 
collection of information, including each proposed extension of an 
existing collection of information, before submitting the collection to 
OMB for approval. To comply with this requirement, the OCC is 
publishing this notice of the renewal of the following information 
collection:
    Title: Generic Clearance for the Collection of Qualitative Feedback 
on Agency Service Delivery.
    OMB Control No.: 1557-0248.
    Type of Review: Regular.
    Affected Public: Businesses or other for-profit.
    Frequency of Response: On occasion.
    Burden Estimate:
    Number of Respondents: 3,000.
    Total Annual Burden: 2,350.
    Description: This generic information collection request (ICR) 
provides a means to solicit qualitative customer and stakeholder 
feedback in an efficient, timely manner, in accordance with the Federal 
government's commitment to improving service delivery. Qualitative 
feedback is information that provides useful insights on perceptions 
and opinions but does not include statistical survey or quantitative 
results that can be attributed to the population of study. This 
qualitative feedback provides insights into customer or stakeholder 
perceptions, experiences, and expectations; provides an early warning 
of issues with service; and/or focuses attention on areas where 
communication, training, or changes in operations might improve 
delivery of products or services. It also enables ongoing, 
collaborative, and actionable communications between the OCC, and its 
customers and stakeholders, while also utilizing feedback to improve 
program management.
    Soliciting feedback targets areas such as timeliness, 
appropriateness, accuracy of information, courtesy, efficiency of 
service delivery, and resolution of issues related to service delivery. 
The responses are used to inform and plan efforts to improve or 
maintain the quality of service offered to the public. If the OCC does 
not collect this information, it will not have access to vital feedback 
from customers and stakeholders.
    Under this generic ICR, the OCC will submit a specific information 
collection for approval only if the collection meets the following 
conditions:
     It is voluntary;
     It imposes a low burden on respondents (based on 
considerations of total burden hours, total number of respondents, or 
burden-hours per respondent) and a low cost on both respondents and the 
Federal government;
     It is non-controversial and does not raise issues of 
concern to other Federal agencies;
     It is targeted to solicit opinions from respondents who 
have experience with the program or will have such experience in the 
near future;
     It includes personally identifiable information (PII) only 
to the extent necessary, and the OCC does not retain the PII \1\;
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    \1\ The OCC may retain PII only in limited circumstances, and if 
it does so, the OCC must comply with applicable requirements, 
restrictions, and prohibitions of the Privacy Act and other privacy 
and confidentiality laws that govern the collection, retention, use, 
and/or disclosure of such PII.
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     It gathers information intended to be used internally only 
for general service improvement and program management purposes and not 
intended for release outside of the OCC (if released, the OCC must 
indicate the qualitative nature of the information);
     It does not gather information to be used for the purpose 
of substantially informing influential policy decisions; and
     It gathers information that will yield qualitative 
information and will not be designed or expected to yield statistically 
reliable results or used to reach general conclusions about the 
population of study.
    Feedback collected provides useful information, but it does not 
yield data that can be attributed to the overall population. This type 
of generic clearance for qualitative information will not be used for 
quantitative information collections.
    As a general matter, information collections will not result in any 
new system of records containing privacy information and will not ask 
questions of a sensitive nature.
    Comments: Comments submitted in response to this notice will be 
summarized and included in the request for OMB approval. All comments 
will become a matter of public record. Comments are invited on:
    (a) Whether the collection of information is necessary for the 
proper performance of the functions of the OCC, including whether the 
information has practical utility;
    (b) The accuracy of the OCC's estimate of the burden of the 
information collection;
    (c) Ways to enhance the quality, utility, and clarity of the 
information to be collected;
    (d) Ways to minimize the burden of the collection on respondents, 
including through the use of automated collection techniques or other 
forms of information technology; and
    (e) Estimates of capital or start-up costs and costs of operation, 
maintenance, and purchase of services to provide information.

    Dated: December 20, 2016.
Karen Solomon,
Deputy Chief Counsel, Office of the Comptroller of the Currency.
[FR Doc. 2016-31148 Filed 12-23-16; 8:45 am]
 BILLING CODE 4810-33-P