82 FR 13636 - 60-Day Notice Template for Request for Generic Clearance for the Collection of Routine Customer Feedback on HHS Communications

DEPARTMENT OF HEALTH AND HUMAN SERVICES
Office of the Secretary

Federal Register Volume 82, Issue 48 (March 14, 2017)

Page Range		13636-13637
FR Document		2017-04989

Department of Health and Human Services, The Office of the Secretary (OS), as part of its continuing effort to reduce paperwork and respondent burden, invites the general public to take this opportunity to comment on the ``Generic Clearance for the Collection of Qualitative Feedback on Agency Service Delivery'' for approval under the Paperwork Reduction Act (PRA). This collection was developed as part of a Federal Government-wide effort to streamline the process for seeking feedback from the public on service delivery. This notice announces our intent to submit this collection to OMB for approval and solicits comments on specific aspects for the proposed information collection.

Federal Register, Volume 82 Issue 48 (Tuesday, March 14, 2017)

[Federal Register Volume 82, Number 48 (Tuesday, March 14, 2017)]
[Notices]
[Pages 13636-13637]
From the Federal Register Online  [www.thefederalregister.org]
[FR Doc No: 2017-04989]


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DEPARTMENT OF HEALTH AND HUMAN SERVICES

Office of the Secretary

[Document Identifier: HHS-OS-0990-New]


60-Day Notice Template for Request for Generic Clearance for the 
Collection of Routine Customer Feedback on HHS Communications

AGENCY: U.S. Department of Health and Human Services (HHS).

ACTION: Notice and request for comments. Office of the Assistant 
Secretary for Public Affairs is requesting OMB approval for a new 
Generic Clearance for the Collection of Routine Customer Feedback by 
OMB.

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SUMMARY: Department of Health and Human Services, The Office of the 
Secretary (OS), as part of its continuing effort to reduce paperwork 
and respondent burden, invites the general public to take this 
opportunity to comment on the ``Generic Clearance for the Collection of 
Qualitative Feedback on Agency Service Delivery'' for approval under 
the Paperwork Reduction Act (PRA). This collection was developed as 
part of a Federal Government-wide effort to streamline the process for 
seeking feedback from the public on service delivery. This notice 
announces our intent to submit this collection to OMB for approval and 
solicits comments on specific aspects for the proposed information 
collection.

DATES: Consideration will be given to all comments received by May 15, 
2017.

ADDRESSES: Submit comments by one of the following methods:
     Web site: www.regulations.gov. Direct comments to Docket 
ID OMB-2010-0021.
     Email: [email protected].
     Phone: (202) 690-6162.
    Comments submitted in response to this notice may be made available 
to the public through relevant Web sites. For this reason, please do 
not include in your comments information of a confidential nature, such 
as sensitive personal information or proprietary information. If you 
send an email comment, your email address will be automatically 
captured and included as part of the comment that is placed in the 
public docket and made available on the Internet. Please note that 
responses to this public comment request containing any routine notice 
about the confidentiality of the communication will be treated as 
public comments that may be made available to the public 
notwithstanding the inclusion of the routine notice.

FOR FURTHER INFORMATION CONTACT: Sherrette Funn, 
[email protected] or (202) 795-7714.

SUPPLEMENTARY INFORMATION: 
    Title: Generic Clearance for the Collection of Qualitative Feedback 
on Agency Service Delivery.
    Abstract: The proposed information collection activity provides a 
means to garner qualitative customer and stakeholder feedback in an 
efficient, timely manner, in accordance with the Administration's 
commitment to improving service delivery. By qualitative feedback we 
mean information that provides useful insights on perceptions and 
opinions, but are not statistical surveys that yield quantitative 
results that can be generalized to the population of study. This 
feedback will provide insights into customer or stakeholder 
perceptions, experiences and expectations, provide an early warning of 
issues with service, or focus attention on areas where communication, 
training or changes in operations might improve delivery of products or 
services. These collections will allow for ongoing, collaborative and 
actionable communications between the Agency and its customers and 
stakeholders. It will also allow feedback to contribute directly to the 
improvement of program management.
    The solicitation of feedback will target areas such as: Timeliness, 
appropriateness, accuracy of information, courtesy, efficiency of 
service delivery, and resolution of issues with service delivery. 
Responses will be assessed to plan and inform efforts to improve or 
maintain the quality of service offered to the public. If this 
information is not collected, vital feedback from customers and 
stakeholders on the Agency's services will be unavailable.
    The Agency will only submit a collection for approval under this 
generic clearance if it meets the following conditions:
     The collections are voluntary;
     The collections are low-burden for respondents (based on 
considerations of total burden hours, total number of respondents, or 
burden-hours per

[[Page 13637]]

respondent) and are low-cost for both the respondents and the Federal 
Government;
     The collections are non-controversial and do not raise 
issues of concern to other Federal agencies;
     Any collection is targeted to the solicitation of opinions 
from respondents who have experience with the program or may have 
experience with the program in the near future;
     Personally identifiable information (PII) is collected 
only to the extent necessary and is not retained;
     Information gathered will be used only internally for 
general service improvement and program management purposes and is not 
intended for release outside of the agency;
     Information gathered will not be used for the purpose of 
substantially informing influential policy decisions; and
     Information gathered will yield qualitative information; 
the collections will not be designed or expected to yield statistically 
reliable results or used as though the results are generalizable to the 
population of study.
    Feedback collected under this generic clearance provides useful 
information, but it does not yield data that can be generalized to the 
overall population. This type of generic clearance for qualitative 
information will not be used for quantitative information collections 
that are designed to yield reliably actionable results, such as 
monitoring trends over time or documenting program performance. Such 
data uses require more rigorous designs that address: The target 
population to which generalizations will be made, the sampling frame, 
the sample design (including stratification and clustering), the 
precision requirements or power calculations that justify the proposed 
sample size, the expected response rate, methods for assessing 
potential non-response bias, the protocols for data collection, and any 
testing procedures that were or will be undertaken prior to fielding 
the study. Depending on the degree of influence the results are likely 
to have, such collections may still be eligible for submission for 
other generic mechanisms that are designed to yield quantitative 
results.
    As a general matter, information collections will not result in any 
new system of records containing privacy information and will not ask 
questions of a sensitive nature, such as sexual behavior and attitudes, 
religious beliefs, and other matters that are commonly considered 
private.
    Current Actions: New approval for a collection of information.
    Type of Review: New.
    Affected Public: Individuals, households, professionals, public/
private sector.
    Estimated Number of Respondents: 3,000,000 over 3 years.
    Below we provide projected average estimates for the next three 
years:
    Average Expected Annual Number of Activities: 600.
    Average Number of Respondents per Activity: 50.
    Annual Responses: 30,000.
    Frequency of Response: Once per request.
    Average Minutes per Response: 30.
    Burden hours: 500,000.
    Request for Comments: Comments submitted in response to this notice 
will be summarized and/or included in the request for OMB approval. 
Comments are invited on: (a) Whether the collection of information is 
necessary for the proper performance of the functions of the agency, 
including whether the information shall have practical utility; (b) the 
accuracy of the agency's estimate of the burden of the collection of 
information; (c) ways to enhance the quality, utility, and clarity of 
the information to be collected; (d) ways to minimize the burden of the 
collection of information on respondents, including through the use of 
automated collection techniques or other forms of information 
technology; and (e) estimates of capital or start-up costs and costs of 
operation, maintenance, and purchase of services to provide 
information. Burden means the total time, effort, or financial 
resources expended by persons to generate, maintain, retain, disclose 
or provide information to or for a Federal agency. This includes the 
time needed to review instructions; to develop, acquire, install and 
utilize technology and systems for the purpose of collecting, 
validating and verifying information, processing and maintaining 
information, and disclosing and providing information; to train 
personnel and to be able to respond to a collection of information, to 
search data sources, to complete and review the collection of 
information; and to transmit or otherwise disclose the information.
    All written comments will be available for public inspection 
Regulations.gov.
    An agency may not conduct or sponsor, and a person is not required 
to respond to, a collection of information unless it displays a 
currently valid Office of Management and Budget control number.

Darius Taylor,
Information Collection Clearance Officer.
[FR Doc. 2017-04989 Filed 3-13-17; 8:45 am]
 BILLING CODE 4150-25-P

13636 Federal Register / Vol. 82, No. 48 / Tuesday, March 14, 2017 / Notices

is hereby given that a meeting is interpretation or other reasonable comment, your email address will be
scheduled for National Advisory accommodations, should contact automatically captured and included as
Council on the National Health Service Monica-Tia Bullock at MBullock@ part of the comment that is placed in the
Corps (NACNHSC). This meeting will be hrsa.gov by March 17. public docket and made available on the
open to the public. Internet. Please note that responses to
Jason E. Bennett,
DATES: The meeting will be held on this public comment request containing
Director, Division of the Executive Secretariat. any routine notice about the
March 22, 2017 from 1:00 p.m.–4:00
[FR Doc. 2017–04975 Filed 3–13–17; 8:45 am] confidentiality of the communication
p.m. EDT.
ADDRESSES: This meeting will be held in
BILLING CODE 4165–15–P will be treated as public comments that
a webinar and conference call format. may be made available to the public
Webinar information can be found on notwithstanding the inclusion of the
DEPARTMENT OF HEALTH AND routine notice.
the Web site at: http://nhsc.hrsa.gov/ HUMAN SERVICES
corpsexperience/aboutus/ FOR FURTHER INFORMATION CONTACT:
nationaladvisorycouncil/ Office of the Secretary Sherrette Funn, Sherrrette.funn@
meetingsummaries/index.html. HHS.GOV or (202) 795–7714.
Agenda: The members of the [Document Identifier: HHS–OS–0990–New]
SUPPLEMENTARY INFORMATION:
NACNHSC will discuss provider Title: Generic Clearance for the
retention in rural areas, the redesign of 60-Day Notice Template for Request
for Generic Clearance for the Collection of Qualitative Feedback on
Area Health Education Centers, as well Agency Service Delivery.
as provide an update on Health Collection of Routine Customer
Feedback on HHS Communications Abstract: The proposed information
Professional Shortage Area scoring. collection activity provides a means to
Agenda items are subject to change as AGENCY: U.S. Department of Health and garner qualitative customer and
priorities dictate. The NACNHSC final Human Services (HHS). stakeholder feedback in an efficient,
agenda will be available on the ACTION: Notice and request for timely manner, in accordance with the
NACNHSC Web site 3 days in advance comments. Office of the Assistant Administration’s commitment to
of the meeting. Secretary for Public Affairs is requesting improving service delivery. By
Information about the NACNHSC and OMB approval for a new Generic qualitative feedback we mean
the agenda for this meeting can be Clearance for the Collection of Routine information that provides useful
obtained by accessing the following Customer Feedback by OMB. insights on perceptions and opinions,
Web site: http://nhsc.hrsa.gov/ but are not statistical surveys that yield
corpsexperience/aboutus/ SUMMARY: Department of Health and quantitative results that can be
nationaladvisorycouncil/ Human Services, The Office of the generalized to the population of study.
meetingsummaries/index.html. Secretary (OS), as part of its continuing This feedback will provide insights into
FOR FURTHER INFORMATION CONTACT: effort to reduce paperwork and customer or stakeholder perceptions,
Anyone requesting information respondent burden, invites the general experiences and expectations, provide
regarding the NACNHSC should contact public to take this opportunity to an early warning of issues with service,
CAPT Shari Campbell, Designated comment on the ‘‘Generic Clearance for or focus attention on areas where
Federal Official, Bureau of Health the Collection of Qualitative Feedback communication, training or changes in
Workforce (BHW), HRSA in one of three on Agency Service Delivery’’ for operations might improve delivery of
ways: (1) Send a request to the following approval under the Paperwork products or services. These collections
address: CAPT Shari Campbell, Reduction Act (PRA). This collection will allow for ongoing, collaborative and
Designated Federal Official, BHW, was developed as part of a Federal actionable communications between the
HRSA, 5600 Fishers Lane, Room Government-wide effort to streamline Agency and its customers and
14N108, Rockville, Maryland 20857; (2) the process for seeking feedback from stakeholders. It will also allow feedback
call (301) 594–4251; or (3) send an email the public on service delivery. This to contribute directly to the
to scampbell@hrsa.gov. notice announces our intent to submit improvement of program management.
SUPPLEMENTARY INFORMATION: The this collection to OMB for approval and The solicitation of feedback will target
NACNHSC makes recommendations solicits comments on specific aspects areas such as: Timeliness,
with respect to their responsibilities for the proposed information collection. appropriateness, accuracy of
under Subpart II, Part D of Title III of DATES: Consideration will be given to all information, courtesy, efficiency of
the Public Health Service Act, as comments received by May 15, 2017. service delivery, and resolution of
amended (National Health Service ADDRESSES: Submit comments by one of issues with service delivery. Responses
Corps and Health Professional Shortage the following methods: will be assessed to plan and inform
Area Designations), and shall review • Web site: www.regulations.gov. efforts to improve or maintain the
and comment upon regulations Direct comments to Docket ID OMB– quality of service offered to the public.
promulgated by the Secretary under 2010–0021. If this information is not collected, vital
Subpart II. • Email: feedback from customers and
Members of the public will have the Information.CollectionClearance@ stakeholders on the Agency’s services
opportunity to provide comments. Oral hhs.gov. will be unavailable.
comments will be honored in the order • Phone: (202) 690–6162. The Agency will only submit a
asabaliauskas on DSK3SPTVN1PROD with NOTICES

they are requested and may be limited Comments submitted in response to collection for approval under this
as time allows. Requests to make oral this notice may be made available to the generic clearance if it meets the
comments or provide written comments public through relevant Web sites. For following conditions:
to the NACNHSC should be sent to this reason, please do not include in • The collections are voluntary;
Monica-Tia Bullock at MBullock@ your comments information of a • The collections are low-burden for
hrsa.gov by March 17, 2017. Individuals confidential nature, such as sensitive respondents (based on considerations of
who plan to attend and need special personal information or proprietary total burden hours, total number of
assistance, such as sign language information. If you send an email respondents, or burden-hours per

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Document Created: 2017-03-14 02:51:55
Document Modified: 2017-03-14 02:51:55

Category		Regulatory Information
Collection		Federal Register
sudoc Class		AE 2.7: GS 4.107: AE 2.106:
Publisher		Office of the Federal Register, National Archives and Records Administration
Section		Notices
Action		Notice and request for comments. Office of the Assistant Secretary for Public Affairs is requesting OMB approval for a new Generic Clearance for the Collection of Routine Customer Feedback by OMB.
Dates		Consideration will be given to all comments received by May 15, 2017.
Contact		Sherrette Funn, [email protected] or (202) 795-7714.
FR Citation		82 FR 13636

82 FR 13636 - 60-Day Notice Template for Request for Generic Clearance for the Collection of Routine Customer Feedback on HHS Communications

DEPARTMENT OF HEALTH AND HUMAN SERVICESOffice of the Secretary

Federal Register Volume 82, Issue 48 (March 14, 2017)

DEPARTMENT OF HEALTH AND HUMAN SERVICES
Office of the Secretary