82 FR 13707 - Agency Information Collection Activities: Requests for Comments; Clearance of Renewed Approval of Information Collection: Safety, Awareness, Feedback, and Evaluation (SAFE) Program

DEPARTMENT OF TRANSPORTATION
Federal Aviation Administration

Federal Register Volume 82, Issue 48 (March 14, 2017)

In accordance with the Paperwork Reduction Act of 1995, FAA invites public comments about our intention to request the Office of Management and Budget (OMB) approval to renew a previously approved information collection. Executive Order 12862 Setting Customer Service Standards, and most recently updated in Executive Order 13571, requires the Federal Government to provide the ``highest quality service possible to the American people.'' Under the order, the ``standard of quality for services provided to the public shall be: Customer service equal to the best in business.'' The FAA Flight Standards Service designed the SAFE Program to continuously promote and improve overall aviation safety.

[Federal Register Volume 82, Number 48 (Tuesday, March 14, 2017)]
[Notices]
[Page 13707]
From the Federal Register Online  [www.thefederalregister.org]
[FR Doc No: 2017-05003]


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DEPARTMENT OF TRANSPORTATION

Federal Aviation Administration


Agency Information Collection Activities: Requests for Comments; 
Clearance of Renewed Approval of Information Collection: Safety, 
Awareness, Feedback, and Evaluation (SAFE) Program

AGENCY: Federal Aviation Administration (FAA), DOT.

ACTION: Notice and request for comments.

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SUMMARY: In accordance with the Paperwork Reduction Act of 1995, FAA 
invites public comments about our intention to request the Office of 
Management and Budget (OMB) approval to renew a previously approved 
information collection. Executive Order 12862 Setting Customer Service 
Standards, and most recently updated in Executive Order 13571, requires 
the Federal Government to provide the ``highest quality service 
possible to the American people.'' Under the order, the ``standard of 
quality for services provided to the public shall be: Customer service 
equal to the best in business.'' The FAA Flight Standards Service 
designed the SAFE Program to continuously promote and improve overall 
aviation safety.

DATES: Written comments should be submitted by May 15, 2017.

ADDRESSES: Send comments to the FAA at the following address: Ronda 
Thompson, Room 441, Federal Aviation Administration, ASP-110, 950 
L'Enfant Plaza SW., Washington, DC 20024.

FOR FURTHER INFORMATION CONTACT: Ronda Thompson by email at: 
[email protected].

SUPPLEMENTARY INFORMATION:
    Public Comments Invited: You are asked to comment on any aspect of 
this information collection, including (a) Whether the proposed 
collection of information is necessary for FAA's performance; (b) the 
accuracy of the estimated burden; (c) ways for FAA to enhance the 
quality, utility and clarity of the information collection; and (d) 
ways that the burden could be minimized without reducing the quality of 
the collected information. The agency will summarize and/or include 
your comments in the request for OMB's clearance of this information 
collection.
    OMB Control Number: 2120-0759.
    Title: Safety, Awareness, Feedback, and Evaluation (SAFE) Program.
    Form Numbers: None.
    Type of Review: Renewal of an information collection.
    Background: In response to Executive Order 12862, and most recently 
updated in Executive Order 13571, the FAA Flight Standards Service 
designed the SAFE Program to continuously promote and improve overall 
aviation safety. The program goals are accomplished by periodically 
surveying stakeholder groups to measure the effectiveness of FAA 
regulatory processes and products and collect feedback on the quality 
of provided services. The survey outcomes form the basis of program 
improvements to ensure stakeholders are effectively served. The 
outcomes and planned improvements are shared with stakeholder groups.
    Respondents: Approximately 1,590 respondents annually.
    Frequency: Information is collected on occasion.
    Estimated Average Burden per Response: 20 minutes.
    Estimated Total Annual Burden: 531 hours.

    Issued in Washington, DC, on January 18, 2017.
Ronda L. Thompson,
FAA Information Collection Clearance Officer, Performance, Policy, and 
Records Management Branch, ASP-110.
[FR Doc. 2017-05003 Filed 3-13-17; 8:45 am]
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