82 FR 15789 - Agency Information Collection Activities: Proposed Collection; Comment Request; Generic Clearance for the Collection of Qualitative Feedback on Agency Service Delivery

DEPARTMENT OF THE TREASURY
Financial Crimes Enforcement Network

Federal Register Volume 82, Issue 60 (March 30, 2017)

As part of our continuing effort to reduce paperwork and respondent burden, we invite comment on a proposed renewal, without change, to the generic clearance for the collection of qualitative feedback on agency service delivery. This request for comments is being made pursuant to the Paperwork Reduction Act (``PRA'') of 1995, Public Law 104-13, 44 U.S.C. 3506(c)(2)(A).

[Federal Register Volume 82, Number 60 (Thursday, March 30, 2017)]
[Notices]
[Pages 15789-15790]
From the Federal Register Online  [www.thefederalregister.org]
[FR Doc No: 2017-06301]


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DEPARTMENT OF THE TREASURY

Financial Crimes Enforcement Network


Agency Information Collection Activities: Proposed Collection; 
Comment Request; Generic Clearance for the Collection of Qualitative 
Feedback on Agency Service Delivery

AGENCY: Financial Crimes Enforcement Network (''FinCEN''), Department 
of the Treasury.

ACTION: Notice and request for comments.

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SUMMARY: As part of our continuing effort to reduce paperwork and 
respondent burden, we invite comment on a proposed renewal, without 
change, to the generic clearance for the collection of qualitative 
feedback on agency service delivery. This request for comments is being 
made pursuant to the Paperwork Reduction Act (``PRA'') of 1995, Public 
Law 104-13, 44 U.S.C. 3506(c)(2)(A).

DATES: Written comments are welcome and must be received on or before 
May 30, 2017.

ADDRESSES: Written comments should be submitted to: Policy Division, 
Financial Crimes Enforcement Network, P.O. Box 39, Vienna, VA 22183, 
``Attention: Comments on generic clearance for the collection of 
qualitative feedback on agency service delivery.'' Comments also may be 
submitted by electronic mail to the following Internet address: 
[email protected], again with a caption, in the body of the text, 
``Attention: Comments on generic clearance for the collection of 
qualitative feedback on agency service delivery.'' Please submit by one 
method only.

FOR FURTHER INFORMATION CONTACT: The FinCEN Resource Center at 800-767-
2825 or electronically at [email protected].

SUPPLEMENTARY INFORMATION: 
    Abstract: The Director of FinCEN is the delegated administrator of 
the Bank Secrecy Act (``Act''). The Act authorizes the Director to 
issue regulations to require all financial institutions defined as such 
in the Act to maintain certain records or file certain reports that 
have been determined to have a high degree of usefulness in criminal, 
tax, or regulatory investigations or proceedings, or in the conduct of 
intelligence or counter-intelligence activities, including analysis, to 
protect against international terrorism, and to implement anti-money 
laundering programs and compliance procedures.\1\ FinCEN periodically 
surveys its stakeholders to collect qualitative customer and 
stakeholder feedback in an efficient, timely manner, in accordance with 
the Agency's commitment to improving service delivery.
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    \1\ Public Law 91-508, as amended and codified at 12 U.S.C. 
1829b, 12 U.S.C. 1951-1959 and 31 U.S.C. 5311-5332. Language 
expanding the scope of the BSA to intelligence or counter-
intelligence activities to protect against international terrorism 
was added by section 358 of the Uniting and Strengthening America by 
Providing Appropriate Tools Required to Intercept and Obstruct 
Terrorism (``USA PATRIOT'') Act of 2001, Public Law 107-56.
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    Title: Generic Clearance for the Collection of Qualitative Feedback 
on Agency Service Delivery.
    Office of Management and Budget Control Number: 1506-0062.
    Abstract: FinCEN is renewing, without change, the bureau's 
capability to solicit feedback from the public with respect to 
timeliness, appropriateness, accuracy of information, courtesy, 
efficiency of service delivery, and resolution of issues with service 
delivery. Responses will be assessed to plan and inform efforts to 
improve or maintain the quality of service offered to the public. If 
this information is not collected, vital feedback from customers and 
stakeholders on the Agency's services will be unavailable.
    The Agency will only submit a collection for approval under this 
generic clearance if it meets the following conditions:
     The collections are voluntary;
     The collections are low-burden for respondents (based on 
considerations of total burden hours, total number of respondents, or 
burden-hours per respondent) and are low-cost for both the respondents 
and the Federal government;
     The collections are non-controversial and do not raise 
issues of concern to other Federal agencies;
     Any collection is targeted to the solicitation of opinions 
from respondents who have experience with the program or may have 
experience with the program in the near future;
     Personally identifiable information is collected only to 
the extent necessary and is not retained;
     Information gathered is intended to be used only 
internally for general service improvement and program management 
purposes and is not intended for release outside of the agency (if 
released, the agency must indicate the qualitative nature of the 
information);
     Information gathered will not be used for the purpose of 
substantially informing influential policy decisions; and
     Information gathered will yield qualitative information; 
the collections will not be designed or expected to yield statistically 
reliable results or used as though the results are generalizable to the 
population of study.
    Current Action: Renewal without change to an existing collection.
    Type of Review: Extension of a currently approved information 
collection.
    Affected Public: Businesses and other for-profit institutions.
    Burden: Estimated Number of Respondents: 162,188.\2\
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    \2\ This number includes depository institutions (10,772), 
broker-dealers in securities (5,100), future commission merchants 
(101), introducing brokers in commodities (1,249), and open end 
mutual funds (1,660), and money services businesses (44,300), 
Residential Mortgage Lenders and Originators (31,000), Dealers in 
precious metals, precious stones, or jewels (20,000), insurance 
companies (1,200), operators of credit card systems (6), and 
entities required to report cash payments over $10,000 received in a 
trade or business, form 8300 (46,800), each as defined under the 
BSA.

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[[Page 15790]]

    Estimated Number of Responses: 1,000. (Avg. 250 per request).\3\
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    \3\ FinCEN has submitted, on average, four requests per year 
each with 250 respondents.
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    Estimated Number of Hours: 10,000. (30 minutes per response).\4\
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    \4\ The FinCEN surveys average 30 minutes to complete. OMB has 
allocated 10,000 hours for the three-year period covered by this 
notice.
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    An agency may not conduct or sponsor, and a person is not required 
to respond to, a collection of information unless it displays a valid 
control number assigned by the Office of Management and Budget 
(``OMB''). Records required to be retained under the BSA must be 
retained for five years. Generally, information collected pursuant to 
the BSA is confidential but may be shared as provided by law with 
regulatory and law enforcement authorities.
    Request for Comments: Comments submitted in response to this notice 
will be summarized and/or included in the request for OMB approval. All 
comments will become a matter of public record. Comments are invited 
on: (a) Whether the collection of information is necessary for the 
proper performance of the functions of the agency, including whether 
the information shall have practical utility; (b) the accuracy of the 
agency's estimate of the burden of the collection of information; (c) 
ways to enhance the quality, utility, and clarity of the information to 
be collected; (d) ways to minimize the burden of the collection of 
information on respondents, including through the use of automated 
collection techniques or other forms of information technology; and (e) 
estimates of capital or start-up costs and costs of operation, 
maintenance and purchase of services to provide information.

Jamal El Hindi,
Deputy Director, Financial Crimes Enforcement Network.
[FR Doc. 2017-06301 Filed 3-29-17; 8:45 am]
 BILLING CODE 4810-02-P