82 FR 16338 - Information Collection Request; Generic Clearance for the Collection of Qualitative Customer Feedback on the Farm Service Agency Service Delivery
DEPARTMENT OF AGRICULTURE
Farm Service Agency Federal Register Volume 82, Issue 63 (April 4, 2017)
Farm Service Agency
Federal Register Volume 82, Issue 63 (April 4, 2017)
| Page Range | 16338-16339 | |
| FR Document | 2017-06594 |
[Federal Register Volume 82, Number 63 (Tuesday, April 4, 2017)] [Notices] [Pages 16338-16339] From the Federal Register Online [www.thefederalregister.org] [FR Doc No: 2017-06594] ----------------------------------------------------------------------- DEPARTMENT OF AGRICULTURE Farm Service Agency Information Collection Request; Generic Clearance for the Collection of Qualitative Customer Feedback on the Farm Service Agency Service Delivery AGENCY: Farm Service Agency, USDA. ACTION: Notice; request for comments. ----------------------------------------------------------------------- SUMMARY: In accordance with the Paperwork Reduction Act of 1995, the Farm Service Agency (FSA) is requesting comments from all interested individuals and organizations on an extension with a revision of a currently approved information collection associated with the Generic Clearance for the Collection of Qualitative Customer Feedback on FSA Service Delivery. This option is a fast track for approval to streamline the timing to implement certain types of surveys and related collection of information. FSA uses the approval to cover the instruments of collection (such as a survey, a window pop-up survey, a focus group, or a comment card), which are designed to get customer feedback on FSA service delivery for various programs. This request for approval broadly addresses FSA's need for information about what our customers think of our services so that we can improve service delivery; specific information collection activities will be incorporated into the approval as the need for the information is identified. For example, when we implement a new program and provide information about the services for the program on our Web site, we may provide a voluntary customer service questionnaire about how well the program is working for our customers, specifically within the area of customer service. FSA is requesting to increase the number of respondents in the fast track approval due to an anticipated increase in the number of customer respondents responding to customer service surveys that will be sent to a broader scope and greater number of FSA customers. DATES: We will consider comments that we receive by June 5, 2017. ADDRESSES: We invite you to submit comments on this notice. In your comments, include the date, volume, and page number of this issue of the Federal Register, the OMB control number and the title of the information collection. You may submit comments by any of the following methods:Federal eRulemaking Portal: Go to http://www.regulations.gov. Follow the online instructions for submitting comments. Mail: Mary Ann Ball, USDA, Farm Service Agency, Room 3754- S, 1400 Independence Ave SW., Washington, DC 20250-0572. You may also send comments to the Desk Officer for Agriculture, Office of Information and Regulatory Affairs, Office of Management and Budget, Washington, DC 20503. Copies of the information collection instruments may be requested by contacting Mary Ann Ball at the above address. FOR FURTHER INFORMATION CONTACT: Mary Ann Ball, (202) 720-4283. SUPPLEMENTARY INFORMATION: Title: Generic Clearance for the Collection of Qualitative Customer Feedback on Farm Service Agency Service Delivery. OMB Control Number: 0560-0286. Type of Request: Extension with a revision. Abstract: FSA program staff have created several feedback instruments (customer surveys) and submitted them to the FSA information collection coordinator for approval under the current approved information collection of 0560-0286, Generic Clearance for the Collection of Qualitative Customer Feedback on Farm Service Agency Service Delivery. FSA program staff continue to use the fast track approval to submit a new customer instruments to the FSA information collection coordinator for approval, which takes less time rather than going through a regular Paperwork Reduction Act process. As a result, program staff are able to quickly implement certain types of surveys and related collection of information using OMB control number of 0560- 0286. For example, when we implement a new program and provide information about the programs on our Web site, FSA may provide a voluntary customer service questionnaire about how well the program is working for our customers, specifically within the area of customer service. The information collection provides a means to gather qualitative customer and stakeholder feedback in an efficient, timely manner that is consistent with FSA's commitment to improving service delivery. By qualitative feedback, we mean information, generally from customers, that provides useful insights on perceptions and opinions based on experiences with FSA service delivery. Such information does not include statistical surveys that yield quantitative results that can be generalized to the population. The qualitative feedback will: Provide insights into customer or stakeholder perceptions, experiences, and expectations, Provide an early warning of issues with service, and Focus attention on areas where communication, training, or changes in operations might improve delivery of products or services. The collection will allow for ongoing, collaborative, and actionable communication between FSA and its customers and stakeholders. It will also allow feedback to contribute directly to the improvement of program management. The solicitation of feedback will target areas such as: Timeliness, appropriateness, accuracy of information, courtesy, efficiency of service delivery, and resolution of issues with service delivery. Responses will be assessed to plan and inform efforts to improve or maintain the [[Page 16339]] quality of service offered to the public. If this information is not collected, vital feedback from customers and stakeholders on FSA's services will be unavailable. FSA will only submit a collection for approval under this generic clearance if it meets the following conditions: The collections are voluntary; The collections are low-burden for respondents (based on considerations of total burden hours, total number of respondents, or burden-hours per respondent) and are low-cost for both the respondents and the Federal Government; The collections are non-controversial and do not raise issues of concern to other Federal agencies; The collections are targeted to the solicitation of opinions from respondents who have experience with the program or may have experience with the program in the near future; Personally identifiable information (PII) is collected only to the extent necessary and is not retained; Information gathered will be used only internally for general service improvement and program management purposes and is not intended for release outside of FSA; Information gathered will not be used for the purpose of substantially informing influential policy decisions; and Information gathered will yield qualitative information; the collections will not be designed or expected to yield statistically reliable results or used as though the results are generalizable to the population of study. As a general matter, information collections will not result in any new system of records containing privacy information and will not ask questions of a sensitive nature, such as religious beliefs, sexual behavior and attitudes, and other matters that are commonly considered private. The estimated total annual burden hours are being amended due to an increase in the number of FSA customers that will respond to the customer survey, which therefore increased the information collection requirements. Annual responses have increased by 590,000, with a resulting increase of 295,000 burden hours in the request. For the following estimated total annual burden on respondents, the formula used to calculate the total burden hours is the estimated average time per response multiplied by the estimated total annual number of responses. Estimate of Average Time to Respond: Public reporting burden for collecting information under this notice is estimated to average 30 minutes (0.50 hours) per response, including the time for reviewing instructions, searching existing data sources, gathering and maintaining the data needed, and completing and reviewing the collection of information. Respondents: Individuals and Households; Businesses; Organizations; and State, Local, or Tribal government. Estimated Number of Respondents: 600,000. Estimated Annual Number of Responses per Respondent: 1. Estimated Total Annual Responses: 600,000. Estimated Average Time per Response: 30 minutes (0.50 hours). Estimated Total Annual Burden Hours on Respondents: 300,000 hours. We are requesting comments on all aspects of this information collection to help us to: (1) Evaluate whether the proposed collection of information is necessary for the proper performance of the functions of the agency, including whether the information will have practical utility; (2) Evaluate the accuracy of the agency's estimate of the burden of the collection of information including the validity of the methodology and assumptions used; (3) Evaluate the quality, utility, and clarity of the information technology; and (4) Minimize the burden of the information collection on those who respond through the use of appropriate automated, electronic, mechanical, or other technological collection techniques or other forms of information technology. All comments received in response to this notice, including names and addresses where provided, will be made a matter of public record. Comments will be summarized and included in the request for OMB approval of the information collection. Chris P. Beyerhelm, Acting Administrator, Farm Service Agency. [FR Doc. 2017-06594 Filed 4-3-17; 8:45 am] BILLING CODE 3410-05-P
![16338 Federal Register / Vol. 82, No. 63 / Tuesday, April 4, 2017 / Notices
Office applies several statutory implement certain types of surveys and Type of Request: Extension with a
limitations in its calculations of the related collection of information. FSA revision.
actual period for patent extension. In its uses the approval to cover the Abstract: FSA program staff have
application for patent extension, this instruments of collection (such as a created several feedback instruments
applicant seeks 1,544 days of patent survey, a window pop-up survey, a (customer surveys) and submitted them
term extension. focus group, or a comment card), which to the FSA information collection
Section 124.22 of the regulations are designed to get customer feedback coordinator for approval under the
provides that any interested person may on FSA service delivery for various current approved information collection
request a revision of the regulatory programs. This request for approval of 0560–0286, Generic Clearance for the
review period determination within 30 broadly addresses FSA’s need for Collection of Qualitative Customer
days of the date of this notice (see DATES information about what our customers Feedback on Farm Service Agency
above). The request must specify the think of our services so that we can Service Delivery. FSA program staff
following: improve service delivery; specific continue to use the fast track approval
• The identity of the product; information collection activities will be to submit a new customer instruments
• The identity of the applicant for incorporated into the approval as the to the FSA information collection
patent term restoration; need for the information is identified. coordinator for approval, which takes
• The docket number of this notice; For example, when we implement a less time rather than going through a
and new program and provide information regular Paperwork Reduction Act
• The basis for the request for about the services for the program on process. As a result, program staff are
revision, including any documentary our Web site, we may provide a able to quickly implement certain types
evidence. voluntary customer service of surveys and related collection of
Further, under § 124.30 of the questionnaire about how well the information using OMB control number
regulations, any interested person may program is working for our customers, of 0560–0286. For example, when we
file a petition with APHIS, no later than specifically within the area of customer implement a new program and provide
180 days after the date of this notice (see service. FSA is requesting to increase information about the programs on our
DATES above), alleging that a license the number of respondents in the fast Web site, FSA may provide a voluntary
applicant did not act with due diligence track approval due to an anticipated customer service questionnaire about
in seeking APHIS approval of the increase in the number of customer how well the program is working for our
product during the regulatory review respondents responding to customer customers, specifically within the area
period. The filing, format, and content service surveys that will be sent to a of customer service. The information
of a petition must be as described in the broader scope and greater number of collection provides a means to gather
regulations in ‘‘Subpart D–Due FSA customers. qualitative customer and stakeholder
Diligence Petitions’’ (§§ 124.30 through feedback in an efficient, timely manner
DATES: We will consider comments that that is consistent with FSA’s
124.33).
we receive by June 5, 2017. commitment to improving service
Authority: 35 U.S.C. 156; 7 CFR 2.22, 2.80,
ADDRESSES: We invite you to submit delivery. By qualitative feedback, we
and 371.4.
comments on this notice. In your mean information, generally from
Done in Washington, DC, this 30th day of comments, include the date, volume, customers, that provides useful insights
March 2017. and page number of this issue of the on perceptions and opinions based on
Jere L. Dick, Federal Register, the OMB control experiences with FSA service delivery.
Acting Administrator, Animal and Plant number and the title of the information Such information does not include
Health Inspection Service. collection. You may submit comments statistical surveys that yield quantitative
[FR Doc. 2017–06640 Filed 4–3–17; 8:45 am] by any of the following methods: results that can be generalized to the
BILLING CODE 3410–34–P • Federal eRulemaking Portal: Go to population. The qualitative feedback
http://www.regulations.gov. Follow the will:
online instructions for submitting • Provide insights into customer or
DEPARTMENT OF AGRICULTURE comments. stakeholder perceptions, experiences,
• Mail: Mary Ann Ball, USDA, Farm and expectations,
Farm Service Agency • Provide an early warning of issues
Service Agency, Room 3754–S, 1400
Information Collection Request; Independence Ave SW., Washington, with service, and
DC 20250–0572. • Focus attention on areas where
Generic Clearance for the Collection of
You may also send comments to the communication, training, or changes in
Qualitative Customer Feedback on the
Desk Officer for Agriculture, Office of operations might improve delivery of
Farm Service Agency Service Delivery
Information and Regulatory Affairs, products or services.
AGENCY: Farm Service Agency, USDA. Office of Management and Budget, The collection will allow for ongoing,
ACTION: Notice; request for comments. Washington, DC 20503. collaborative, and actionable
Copies of the information collection communication between FSA and its
SUMMARY: In accordance with the instruments may be requested by customers and stakeholders. It will also
Paperwork Reduction Act of 1995, the contacting Mary Ann Ball at the above allow feedback to contribute directly to
Farm Service Agency (FSA) is address. the improvement of program
requesting comments from all interested management.
asabaliauskas on DSK3SPTVN1PROD with NOTICES
individuals and organizations on an FOR FURTHER INFORMATION CONTACT: The solicitation of feedback will target
extension with a revision of a currently Mary Ann Ball, (202) 720–4283. areas such as: Timeliness,
approved information collection SUPPLEMENTARY INFORMATION: appropriateness, accuracy of
associated with the Generic Clearance Title: Generic Clearance for the information, courtesy, efficiency of
for the Collection of Qualitative Collection of Qualitative Customer service delivery, and resolution of
Customer Feedback on FSA Service Feedback on Farm Service Agency issues with service delivery. Responses
Delivery. This option is a fast track for Service Delivery. will be assessed to plan and inform
approval to streamline the timing to OMB Control Number: 0560–0286. efforts to improve or maintain the
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![Federal Register / Vol. 82, No. 63 / Tuesday, April 4, 2017 / Notices 16339
quality of service offered to the public. information under this notice is in Rapid City, South Dakota. The Board
If this information is not collected, vital estimated to average 30 minutes (0.50 is established consistent with the
feedback from customers and hours) per response, including the time Federal Advisory Committee Act of
stakeholders on FSA’s services will be for reviewing instructions, searching 1972 (5 U.S.C. App. II), the Forest and
unavailable. existing data sources, gathering and Rangeland Renewable Resources
FSA will only submit a collection for maintaining the data needed, and Planning Act of 1974 (16 U.S.C. 1600 et.
approval under this generic clearance if completing and reviewing the collection seq.), the National Forest Management
it meets the following conditions: of information. Act of 1976 (16 U.S.C. 1612), and the
• The collections are voluntary; Respondents: Individuals and Federal Public Lands Recreation
• The collections are low-burden for Households; Businesses; Organizations; Enhancement Act (Pub. L. 108–447).
respondents (based on considerations of and State, Local, or Tribal government. Additional information concerning the
total burden hours, total number of Estimated Number of Respondents: Board, including the meeting summary/
respondents, or burden-hours per 600,000. minutes, can be found by visiting the
respondent) and are low-cost for both Estimated Annual Number of Board’s Web site at: http://
the respondents and the Federal Responses per Respondent: 1. www.fs.usda.gov/main/blackhills/
Government; Estimated Total Annual Responses: workingtogether/advisorycommittees.
• The collections are non- 600,000.
DATES: The meeting will be held on
controversial and do not raise issues of Estimated Average Time per
Response: 30 minutes (0.50 hours). Wednesday, April 19, 2017, at 1:00 p.m.
concern to other Federal agencies; All meetings are subject to
• The collections are targeted to the Estimated Total Annual Burden
Hours on Respondents: 300,000 hours. cancellation. For updated status of
solicitation of opinions from meeting prior to attendance, please
respondents who have experience with We are requesting comments on all
aspects of this information collection to contact the person listed under FOR
the program or may have experience FURTHER INFORMATION CONTACT.
with the program in the near future; help us to:
• Personally identifiable information (1) Evaluate whether the proposed ADDRESSES: The meeting will be held at
(PII) is collected only to the extent collection of information is necessary the Forest Service Center, 8221 Mount
necessary and is not retained; for the proper performance of the Rushmore Road, Rapid City, South
• Information gathered will be used functions of the agency, including Dakota.
only internally for general service whether the information will have Written comments may be submitted
improvement and program management practical utility; as described under SUPPLEMENTARY
(2) Evaluate the accuracy of the INFORMATION. All comments, including
purposes and is not intended for release
agency’s estimate of the burden of the names and addresses, when provided,
outside of FSA;
• Information gathered will not be collection of information including the are placed in the record and available
used for the purpose of substantially validity of the methodology and for public inspection and copying. The
informing influential policy decisions; assumptions used; public may inspect comments received
(3) Evaluate the quality, utility, and at the Black Hills National Forest
and
clarity of the information technology;
• Information gathered will yield Supervisor’s Office. Please call ahead to
and facilitate entry into the building.
qualitative information; the collections
(4) Minimize the burden of the
will not be designed or expected to FOR FURTHER INFORMATION CONTACT:
information collection on those who
yield statistically reliable results or used Scott Jacobson, Committee Coordinator,
respond through the use of appropriate
as though the results are generalizable to by phone at 605–440–1409 or by email
automated, electronic, mechanical, or
the population of study. at sjjacobson@fs.fed.us.
other technological collection
As a general matter, information Individuals who use
techniques or other forms of information
collections will not result in any new telecommunication devices for the deaf
technology.
system of records containing privacy All comments received in response to (TDD) may call the Federal Information
information and will not ask questions this notice, including names and Relay Service (FIRS) at 1–800–877–8339
of a sensitive nature, such as religious addresses where provided, will be made between 8:00 a.m. and 8:00 p.m.,
beliefs, sexual behavior and attitudes, a matter of public record. Comments Eastern Standard Time, Monday
and other matters that are commonly will be summarized and included in the through Friday.
considered private. request for OMB approval of the SUPPLEMENTARY INFORMATION: The
The estimated total annual burden purpose of the meeting is to provide:
information collection.
hours are being amended due to an (1) Annual Ethics Training;
increase in the number of FSA Chris P. Beyerhelm, (2) Black Hills Resilient Landscapes
customers that will respond to the Acting Administrator, Farm Service Agency. (BHRL) Project update;
customer survey, which therefore [FR Doc. 2017–06594 Filed 4–3–17; 8:45 am] (3) 2016 Forest Health Report;
increased the information collection BILLING CODE 3410–05–P (4) Black Hills Invasive Plant
requirements. Annual responses have Partnership presentation;
increased by 590,000, with a resulting (5) Non-motorized Trails—Working
increase of 295,000 burden hours in the DEPARTMENT OF AGRICULTURE Group update;
request. (6) Recreation Site Analysis (RSA)—
For the following estimated total Forest Service
asabaliauskas on DSK3SPTVN1PROD with NOTICES
Working Group update;
annual burden on respondents, the (7) Fire Season Outlook—2017;
formula used to calculate the total Black Hills National Forest Advisory (8) Orientation Topic—Road
burden hours is the estimated average Board Maintenance; and
time per response multiplied by the AGENCY: Forest Service, USDA. (9) Election update—Chairman/Vice
estimated total annual number of ACTION: Notice of meeting. Chairman.
responses. The meeting is open to the public.
Estimate of Average Time to Respond: SUMMARY: The Black Hills National The agenda will include time for people
Public reporting burden for collecting Forest Advisory Board (Board) will meet to make oral statements of three minutes
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Document Created: 2017-04-03 23:53:51
Document Modified: 2017-04-03 23:53:51
| Category | Regulatory Information | |
| Collection | Federal Register | |
| sudoc Class | AE 2.7: GS 4.107: AE 2.106: | |
| Publisher | Office of the Federal Register, National Archives and Records Administration | |
| Section | Notices | |
| Action | Notice; request for comments. | |
| Dates | We will consider comments that we receive by June 5, 2017. | |
| Contact | Mary Ann Ball, (202) 720-4283. | |
| FR Citation | 82 FR 16338 |
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