82_FR_19109 82 FR 19031 - Commission Information Collection Activities; Comment Request for Generic Clearance for the Collection of Qualitative Feedback on Commission Service Delivery

82 FR 19031 - Commission Information Collection Activities; Comment Request for Generic Clearance for the Collection of Qualitative Feedback on Commission Service Delivery

DEPARTMENT OF ENERGY
Federal Energy Regulatory Commission

Federal Register Volume 82, Issue 78 (April 25, 2017)

Page Range19031-19032
FR Document2017-08333

As part of a Federal Government-wide effort to streamline the process to seek feedback from the public on service delivery, the Federal Energy Regulatory Commission (the Commission or FERC) is coordinating the development of the proposed Generic Information Collection Request (ICR), FERC-153, Generic Clearance for the Collection of Qualitative Feedback on Commission Service Delivery, for approval under the Paperwork Reduction Act (PRA).\1\ This notice announces that FERC intends to submit this collection to Office of Management and Budget (OMB) for approval and solicits comments on specific aspects for the proposed information collection. Previously, the Commission published a 60-day notice in the Federal Register (81 FR 70402, 10/12/2016) and received no comments. ---------------------------------------------------------------------------

Federal Register, Volume 82 Issue 78 (Tuesday, April 25, 2017) 
[Federal Register Volume 82, Number 78 (Tuesday, April 25, 2017)]
[Notices]
[Pages 19031-19032]
From the Federal Register Online  [www.thefederalregister.org]
[FR Doc No: 2017-08333]


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DEPARTMENT OF ENERGY

Federal Energy Regulatory Commission

[Docket No. IC17-1-000]


Commission Information Collection Activities; Comment Request for 
Generic Clearance for the Collection of Qualitative Feedback on 
Commission Service Delivery

AGENCY: Federal Energy Regulatory Commission, Department of Energy.

ACTION: Comment request.

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SUMMARY: As part of a Federal Government-wide effort to streamline the 
process to seek feedback from the public on service delivery, the 
Federal Energy Regulatory Commission (the Commission or FERC) is 
coordinating the development of the proposed Generic Information 
Collection Request (ICR), FERC-153, Generic Clearance for the 
Collection of Qualitative Feedback on Commission Service Delivery, for 
approval under the Paperwork Reduction Act (PRA).\1\ This notice 
announces that FERC intends to submit this collection to Office of 
Management and Budget (OMB) for approval and solicits comments on 
specific aspects for the proposed information collection. Previously, 
the Commission published a 60-day notice in the Federal Register (81 FR 
70402, 10/12/2016) and received no comments.
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    \1\ 44 U.S.C. 3501 et. seq.
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    The Commission also published a 30-day notice in the Federal 
Register (82 FR 835, 1/4/2017). This 30-day notice revises the burden 
estimate for the generic clearance. Details of the revised burden are 
illustrated in the ``Estimate of Annual Burden'' section of this 
notice.

DATES: Comments on the collection of information are due by May 25, 
2017.

ADDRESSES: Comments filed with OMB, identified by the information 
collection number FERC-153, should be sent via email to the Office of 
Information and Regulatory Affairs: [email protected]. Attention: 
Federal Energy Regulatory Commission Desk Officer. The Desk Officer may 
also be reached via telephone at 202-395-0710.
    A copy of the comments should also be sent to the Commission, in 
Docket No. IC17-1-000, by either of the following methods:
     eFiling at Commission's Web site: http://www.ferc.gov/docs-filing/efiling.asp.
     Mail/Hand Delivery/Courier: Federal Energy Regulatory 
Commission, Secretary of the Commission, 888 First Street NE., 
Washington, DC 20426.
    Instructions: All submissions must be formatted and filed in 
accordance with submission guidelines at: http://www.ferc.gov/help/submission-guide.asp. For user assistance contact FERC Online Support 
by email at [email protected], or by phone at: (866) 208-3676 
(toll-free), or (202) 502-8659 for TTY.
    Docket: Users interested in receiving automatic notification of 
activity in this docket or in viewing/downloading comments and 
issuances in this docket may do so at http://www.ferc.gov/docs-filing/docs-filing.asp.

FOR FURTHER INFORMATION: Ellen Brown may be reached by email at 
[email protected], by telephone at (202) 502-8663, and by fax at 
(202) 273-0873.

SUPPLEMENTARY INFORMATION: 
    Title: FERC-153, Generic Clearance for the Collection of 
Qualitative Feedback on Commission Service Delivery.
    OMB Control No.: To be determined.
    Type of Request: New generic information collection.
    Abstract: The proposed information collection provides a means to 
garner qualitative customer and stakeholder feedback in an efficient, 
timely manner. By qualitative feedback, we mean data that provides 
useful insights on perceptions and opinions, but are not statistical 
surveys that yield quantitative results that can be generalized to the 
population of study. This feedback will provide insights into customer 
or stakeholder perceptions, experiences, and expectations, provide an 
early warning of issues with service, or focus attention on areas where 
communication, training or changes in operations might improve delivery 
of products or services. This collection will allow for ongoing, 
collaborative and actionable communications between FERC and its 
customers and stakeholders. It will also allow feedback to contribute 
directly to the improvement of program management.
    The solicitation of feedback will target areas such as: Timeliness, 
appropriateness, accuracy of information, courtesy, efficiency of 
service delivery, and resolution of issues with service delivery. 
Responses will be assessed to plan and inform efforts to improve or 
maintain the quality of service offered to the public. If this 
information is not collected, vital feedback from customers and 
stakeholders on the Commission's services will be unavailable.
    The Commission will only submit a collection for approval under 
this generic clearance if it meets the following conditions:
     The collections are voluntary;
     The collections are low-burden for respondents (based on 
considerations of total burden hours, total number of respondents, or 
burden hours per respondent) and are low-cost for both the respondents 
and the Federal Government;
     The collections are non-controversial and do not raise 
issues of concern to other Federal agencies;
     The collection is targeted to the solicitation of opinions 
from respondents who have experience with the program or may have 
experience with the program in the near future;
     Personally identifiable information (PII) is collected 
only to the extent necessary and is not retained;
     Information gathered is intended to be used only 
internally for general service improvement and program management 
purposes and is not intended for release outside of the Commission (if 
released, the Commission must indicate the qualitative nature of the 
information);

[[Page 19032]]

     Information gathered will not be used for the purpose of 
substantially informing influential policy decisions; and
     Information gathered will yield qualitative information; 
the collections will not be designed or expected to yield statistically 
reliable results or used as though the results are generalizable to the 
population of study.
    Feedback collected under this generic clearance provides useful 
information, but it does not yield data that can be generalized to the 
overall population. This type of generic clearance for qualitative 
information will not be used for quantitative information collections 
that are designed to yield reliably actionable results, such as 
monitoring trends over time or documenting program performance. Such 
data uses require more rigorous designs that address: The target 
population to which generalizations will be made, the sampling frame, 
the sample design (including stratification and clustering), the 
precision requirements or power calculations that justify the proposed 
sample size, the expected response rate, methods for assessing 
potential non-response bias, the protocols for data collection, and any 
testing procedures that were or will be undertaken prior to fielding 
the study.
    As a general matter, this information collection will not result in 
any new system of records containing privacy information and will not 
ask questions of a sensitive nature, such as sexual behavior and 
attitudes, religious beliefs, and other matters that are commonly 
considered private.
    This information collection is subject to the PRA. The Commission 
generally cannot conduct or sponsor a collection of information, and 
the public is generally not required to respond to an information 
collection, unless it is approved by the OMB under the PRA and displays 
a currently valid OMB Control Number. In addition, notwithstanding any 
other provisions of law, no person shall generally be subject to 
penalty for failing to comply with a collection of information which 
does not display a valid OMB Control Number. See 5 CFR 1320. OMB 
authorization for an information collection cannot be for more than 
three years without renewal.
    Type of Respondents/Affected Public: Individuals and households; 
Businesses or other for-profit and not-for-profit organizations; State, 
Local, or Tribal government.
    Estimate of Annual Burden: \2\ Based on additional information, the 
Commission is revising its estimates for the annual public reporting 
burden and cost for the information collection.\3\
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    \2\ Burden is defined as the total time, effort, or financial 
resources expended by persons to generate, maintain, retain, or 
disclose or provide information to or for a Federal agency. For 
further explanation of what is included in the information 
collection burden, refer to 5 Code of Federal Regulations 1320.3.
    \3\ The annual estimates are being revised. The number of 
respondents changed from 15,000 to 27,000. The total number of 
responses changed from 15,000 to 27,000. The average burden minutes 
per response changed from 6 minutes to 10 minutes. The total burden 
hours changed from 1,500 hours to 4,500 hours.

                                                      Estimated Annual Burden for Generic Clearance
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                                                                                         Number of                       Average burden
                                                                        Number of      responses per   Total number of    minutes per      Total burden
                                                                       respondents       respondent       responses         response          hours
                                                                                (1)              (2)   (1) * (2) = (3)             (4)   (3) * (4) = (5)
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Generic Clearance..................................................          27,000                1           27,000               10        \4\4,500
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\4\ 4,500 hours = 270,000 minutes.

    Comments: Comments are invited on: (1) Whether the collection of 
information is necessary for the proper performance of the functions of 
the Commission, including whether the information will have practical 
utility; (2) the accuracy of the agency's estimate of the burden and 
cost of the collection of information, including the validity of the 
methodology and assumptions used; (3) ways to enhance the quality, 
utility and clarity of the information collection; and (4) ways to 
minimize the burden of the collection of information on those who are 
to respond, including the use of automated collection techniques or 
other forms of information technology.

    Dated: April 19, 2017.
Kimberly D. Bose,
Secretary.
[FR Doc. 2017-08333 Filed 4-24-17; 8:45 am]
BILLING CODE 6717-01-P

Federal Register / Vol. 82, No. 78 / Tuesday, April 25, 2017 / Notices 19031 and a copy of the application package in announces that FERC intends to submit Abstract: The proposed information an accessible format (e.g., Braille, large this collection to Office of Management collection provides a means to garner print, audiotape, or compact disc) on and Budget (OMB) for approval and qualitative customer and stakeholder request to the program contact person solicits comments on specific aspects feedback in an efficient, timely manner. listed under FOR FURTHER INFORMATION for the proposed information collection. By qualitative feedback, we mean data CONTACT. Previously, the Commission published a that provides useful insights on Electronic Access to This Document: 60-day notice in the Federal Register perceptions and opinions, but are not The official version of this document is (81 FR 70402, 10/12/2016) and received statistical surveys that yield quantitative the document published in the Federal no comments. results that can be generalized to the Register. Free Internet access to the The Commission also published a 30- population of study. This feedback will official edition of the Federal Register day notice in the Federal Register (82 provide insights into customer or and the Code of Federal Regulations is FR 835, 1/4/2017). This 30-day notice stakeholder perceptions, experiences, available via the Federal Digital System revises the burden estimate for the and expectations, provide an early at: www.gpo.gov/fdsys. At this site you generic clearance. Details of the revised warning of issues with service, or focus can view this document, as well as all burden are illustrated in the ‘‘Estimate attention on areas where other documents of this Department of Annual Burden’’ section of this communication, training or changes in published in the Federal Register, in notice. operations might improve delivery of text or Portable Document Format products or services. This collection DATES: Comments on the collection of (PDF). To use PDF you must have will allow for ongoing, collaborative and information are due by May 25, 2017. Adobe Acrobat Reader, which is actionable communications between available free at the site. ADDRESSES: Comments filed with OMB, FERC and its customers and You may also access documents of the identified by the information collection stakeholders. It will also allow feedback Department published in the Federal number FERC–153, should be sent via to contribute directly to the Register by using the article search email to the Office of Information and improvement of program management. feature at: www.federalregister.gov. Regulatory Affairs: oira_submission@ The solicitation of feedback will target Specifically, through the advanced omb.gov. Attention: Federal Energy areas such as: Timeliness, search feature at this site, you can limit Regulatory Commission Desk Officer. appropriateness, accuracy of your search to documents published by The Desk Officer may also be reached information, courtesy, efficiency of the Department. via telephone at 202–395–0710. service delivery, and resolution of A copy of the comments should also issues with service delivery. Responses Dated: April 20, 2017. be sent to the Commission, in Docket Margo Anderson, will be assessed to plan and inform No. IC17–1–000, by either of the efforts to improve or maintain the Acting Assistant Deputy Secretary for following methods: quality of service offered to the public. Innovation and Improvement. • eFiling at Commission’s Web site: If this information is not collected, vital [FR Doc. 2017–08362 Filed 4–24–17; 8:45 am] http://www.ferc.gov/docs-filing/ feedback from customers and BILLING CODE 4000–01–P efiling.asp. stakeholders on the Commission’s • Mail/Hand Delivery/Courier: services will be unavailable. Federal Energy Regulatory Commission, The Commission will only submit a DEPARTMENT OF ENERGY Secretary of the Commission, 888 First collection for approval under this Street NE., Washington, DC 20426. generic clearance if it meets the Federal Energy Regulatory Instructions: All submissions must be Commission following conditions: formatted and filed in accordance with • The collections are voluntary; [Docket No. IC17–1–000] submission guidelines at: http:// • The collections are low-burden for www.ferc.gov/help/submission- respondents (based on considerations of Commission Information Collection guide.asp. For user assistance contact total burden hours, total number of Activities; Comment Request for FERC Online Support by email at respondents, or burden hours per Generic Clearance for the Collection of ferconlinesupport@ferc.gov, or by phone respondent) and are low-cost for both Qualitative Feedback on Commission at: (866) 208–3676 (toll-free), or (202) the respondents and the Federal Service Delivery 502–8659 for TTY. Government; Docket: Users interested in receiving • The collections are non- AGENCY: Federal Energy Regulatory automatic notification of activity in this Commission, Department of Energy. controversial and do not raise issues of docket or in viewing/downloading concern to other Federal agencies; ACTION: Comment request. comments and issuances in this docket • The collection is targeted to the may do so at http://www.ferc.gov/docs- solicitation of opinions from SUMMARY: As part of a Federal filing/docs-filing.asp. respondents who have experience with Government-wide effort to streamline the process to seek feedback from the FOR FURTHER INFORMATION: Ellen Brown the program or may have experience public on service delivery, the Federal may be reached by email at with the program in the near future; Energy Regulatory Commission (the DataClearance@FERC.gov, by telephone • Personally identifiable information Commission or FERC) is coordinating at (202) 502–8663, and by fax at (202) (PII) is collected only to the extent the development of the proposed 273–0873. necessary and is not retained; asabaliauskas on DSK3SPTVN1PROD with NOTICES Generic Information Collection Request SUPPLEMENTARY INFORMATION: • Information gathered is intended to (ICR), FERC–153, Generic Clearance for Title: FERC–153, Generic Clearance be used only internally for general the Collection of Qualitative Feedback for the Collection of Qualitative service improvement and program on Commission Service Delivery, for Feedback on Commission Service management purposes and is not approval under the Paperwork Delivery. intended for release outside of the Reduction Act (PRA).1 This notice OMB Control No.: To be determined. Commission (if released, the Type of Request: New generic Commission must indicate the 1 44 U.S.C. 3501 et. seq. information collection. qualitative nature of the information); VerDate Sep<11>2014 17:42 Apr 24, 2017 Jkt 241001 PO 00000 Frm 00016 Fmt 4703 Sfmt 4703 E:\FR\FM\25APN1.SGM 25APN1

19032 Federal Register / Vol. 82, No. 78 / Tuesday, April 25, 2017 / Notices • Information gathered will not be sampling frame, the sample design approved by the OMB under the PRA used for the purpose of substantially (including stratification and clustering), and displays a currently valid OMB informing influential policy decisions; the precision requirements or power Control Number. In addition, and calculations that justify the proposed notwithstanding any other provisions of • Information gathered will yield sample size, the expected response rate, law, no person shall generally be subject qualitative information; the collections methods for assessing potential non- to penalty for failing to comply with a will not be designed or expected to response bias, the protocols for data collection of information which does yield statistically reliable results or used collection, and any testing procedures not display a valid OMB Control as though the results are generalizable to that were or will be undertaken prior to Number. See 5 CFR 1320. OMB the population of study. fielding the study. Feedback collected under this generic authorization for an information As a general matter, this information clearance provides useful information, collection will not result in any new collection cannot be for more than three but it does not yield data that can be system of records containing privacy years without renewal. generalized to the overall population. information and will not ask questions Type of Respondents/Affected Public: This type of generic clearance for of a sensitive nature, such as sexual Individuals and households; Businesses qualitative information will not be used behavior and attitudes, religious beliefs, or other for-profit and not-for-profit for quantitative information collections and other matters that are commonly organizations; State, Local, or Tribal that are designed to yield reliably considered private. government. actionable results, such as monitoring This information collection is subject trends over time or documenting to the PRA. The Commission generally Estimate of Annual Burden: 2 Based program performance. Such data uses cannot conduct or sponsor a collection on additional information, the require more rigorous designs that of information, and the public is Commission is revising its estimates for address: The target population to which generally not required to respond to an the annual public reporting burden and generalizations will be made, the information collection, unless it is cost for the information collection.3 ESTIMATED ANNUAL BURDEN FOR GENERIC CLEARANCE Average Number of Total Number of burden Total burden responses per number of respondents minutes per hours respondent responses response (1) (2) (1) * (2) = (3) (4) (3) * (4) = (5) Generic Clearance ............................................................... 27,000 1 27,000 10 44,500 4 4,500 hours = 270,000 minutes. Comments: Comments are invited on: DEPARTMENT OF ENERGY Docket Numbers: RP17–623–001. (1) Whether the collection of Applicants: Texas Eastern information is necessary for the proper Federal Energy Regulatory Transmission, LP. performance of the functions of the Commission Description: Texas Eastern Commission, including whether the Transmission, LP submits tariff filing information will have practical utility; Combined Notice of Filings per 154.205(b): Errata Filing for Updates (2) the accuracy of the agency’s estimate Take notice that the Commission has to Cashout Mechanisms to be effective of the burden and cost of the collection received the following Natural Gas 5/1/2017. of information, including the validity of Pipeline Rate and Refund Report filings: Filed Date: 04/13/2017. the methodology and assumptions used; Accession Number: 20170413–5232. (3) ways to enhance the quality, utility Filings Instituting Proceedings Comment Date: 5:00 p.m. Eastern and clarity of the information collection; Docket Numbers: RP17–407–002. Time on Tuesday, April 25, 2017. and (4) ways to minimize the burden of Applicants: National Fuel Gas Supply the collection of information on those Corporation. Docket Numbers: RP17–654–000. who are to respond, including the use Description: National Fuel Gas Supply Applicants: Transcontinental Gas of automated collection techniques or Corporation submits tariff filing per Pipe Line Company. other forms of information technology. 154.205(b): Fuel Tracker Amended- Description: Transcontinental Gas Supply (Effective 06/01/17) to be Pipe Line Company, LLC submits tariff Dated: April 19, 2017. effective 6/1/2017. filing per 154.403: SS–2 Inventory Kimberly D. Bose, Adjustment (2017) to be effective 5/1/ Filed Date: 04/13/2017. Secretary. Accession Number: 20170413–5273. 2017. [FR Doc. 2017–08333 Filed 4–24–17; 8:45 am] Comment Date: 5:00 p.m. Eastern Filed Date: 04/13/2017. BILLING CODE 6717–01–P Time on Tuesday, April 25, 2017. Accession Number: 20170413–5011. asabaliauskas on DSK3SPTVN1PROD with NOTICES 2 Burden is defined as the total time, effort, or 27,000. The total number of responses changed financial resources expended by persons to from 15,000 to 27,000. The average burden minutes generate, maintain, retain, or disclose or provide per response changed from 6 minutes to 10 information to or for a Federal agency. For further minutes. The total burden hours changed from explanation of what is included in the information 1,500 hours to 4,500 hours. collection burden, refer to 5 Code of Federal Regulations 1320.3. 3 The annual estimates are being revised. The number of respondents changed from 15,000 to VerDate Sep<11>2014 17:42 Apr 24, 2017 Jkt 241001 PO 00000 Frm 00017 Fmt 4703 Sfmt 4703 E:\FR\FM\25APN1.SGM 25APN1


Document Created: 2017-04-25 02:18:39
Document Modified: 2017-04-25 02:18:39
CategoryRegulatory Information
CollectionFederal Register
sudoc ClassAE 2.7:
GS 4.107:
AE 2.106:
PublisherOffice of the Federal Register, National Archives and Records Administration
SectionNotices
ActionComment request.
DatesComments on the collection of information are due by May 25, 2017.
FR Citation82 FR 19031 
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