82 FR 19140 - Agency Information Collection Activity: Board of Veterans' Appeals Voice of the Veteran Appellant Satisfaction Survey

DEPARTMENT OF VETERANS AFFAIRS

Federal Register Volume 82, Issue 78 (April 25, 2017)

Page Range		19140-19140
FR Document		2017-08336

The Board of Veterans' Appeals (Board), Department of Veterans Affairs (VA), is announcing an opportunity for public comment on the proposed collection of certain information by the agency. Under the Paperwork Reduction Act (PRA) of 1995, Federal agencies are required to publish notice in the Federal Register concerning each proposed collection of information, including each proposed extension of a currently approved collection, and allow 60 days for public comment in response to the notice.

Federal Register, Volume 82 Issue 78 (Tuesday, April 25, 2017)

[Federal Register Volume 82, Number 78 (Tuesday, April 25, 2017)]
[Notices]
[Page 19140]
From the Federal Register Online  [www.thefederalregister.org]
[FR Doc No: 2017-08336]


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DEPARTMENT OF VETERANS AFFAIRS

[OMB Control No. 2900-0816]


Agency Information Collection Activity: Board of Veterans' 
Appeals Voice of the Veteran Appellant Satisfaction Survey

AGENCY: Board of Veterans' Appeals, Department of Veterans Affairs.

ACTION: Notice.

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SUMMARY: The Board of Veterans' Appeals (Board), Department of Veterans 
Affairs (VA), is announcing an opportunity for public comment on the 
proposed collection of certain information by the agency. Under the 
Paperwork Reduction Act (PRA) of 1995, Federal agencies are required to 
publish notice in the Federal Register concerning each proposed 
collection of information, including each proposed extension of a 
currently approved collection, and allow 60 days for public comment in 
response to the notice.

DATES:  Written comments and recommendations on the proposed collection 
of information should be received on or before June 26, 2017.

ADDRESSES: Submit written comments on the collection of information 
through Federal Docket Management System (FDMS) at www.Regulations.gov 
or to Sue Hamlin, Board of Veterans' Appeals (01C2), Department of 
Veterans Affairs, P.O. Box 27063, Washington, DC 20038, or email: 
[email protected]. Please refer to ``OMB Control No. 2900-0816'' in any 
correspondence. During the comment period, comments may be viewed 
online through FDMS.

FOR FURTHER INFORMATION CONTACT: Sue Hamlin at (202) 632-5100.

SUPPLEMENTARY INFORMATION: Under the PRA of 1995, Federal agencies must 
obtain approval from the Office of Management and Budget (OMB) for each 
collection of information they conduct or sponsor. This request for 
comment is being made pursuant to Section 3506(c)(2)(A) of the PRA.
    With respect to the following collection of information, the Board 
invites comments on: (1) Whether the proposed collection of information 
is necessary for the proper performance of the Board's functions, 
including whether the information will have practical utility; (2) the 
accuracy of BVA's estimate of the burden of the proposed collection of 
information; (3) ways to enhance the quality, utility, and clarity of 
the information to be collected; and (4) ways to minimize the burden of 
the collection of information on respondents, including through the use 
of automated collection techniques or the use of other forms of 
information technology.

    Authority: (Pub. L. 104-13; 44 U.S.C. 3501-3521).

    Title: Board of Veterans' Appeals Voice of the Veteran Appellant 
Satisfaction Survey.
    OMB Control Number: 2900-0816.
    Type of Review: Renewal.
    Abstract: This notice solicits comments information needed to 
enable the Board to gauge the effectiveness of the Board's process 
delivering information and assistance to Veterans and other appellants, 
as well as assess Veterans' and other appellants' overall level of 
satisfaction with the Board's appeals process. In addition, the data 
will be used by the Board to make improvements to the Board's 
operational processes and service delivery, which in turn, will enable 
the Board to serve Veterans in the most efficient and effective way 
possible.
    Currently, the Board collects customer satisfaction data using the 
Customer Satisfaction Research Study, consisting of two survey 
instruments--the Appellant Satisfaction Telephone Survey and the 
Appellant Satisfaction eSurvey. The Board provides a sample to J.D. 
Power and Associates (JDPA) on a monthly basis of all individuals who 
have been issued a decision in the previous month. JDPA contacts 
individuals to participate in a 5-minute phone survey and are asked at 
the end of the phone survey to provide an email address to participate 
in a longer online eSurvey. If respondents agree to provide their email 
address, JDPA sends an email invitation with the eSurvey link. Survey 
results are aggregated and included in quarterly results reports to the 
Board. The Board will continue to benefit from obtaining direct 
feedback from Veterans and other appellants regarding their experience 
with the Board's appeals process. Specifically, the Veterans' and other 
appellants' feedback will provide the Board three key benefits: (1) 
Identify what is most important to them in determining their 
satisfaction with the Board's appeals process; (2) determine how to 
improve their experience with the Board's appeals process; and (3) 
serve to guide training and/or operational activities aimed at 
enhancing the quality of service provided to Veterans and other 
appellants.
    The Board and JDPA will continue to survey Veterans and other 
appellants who have had their appeal decided through the Board's 
appeals process. This will enable the Board to gauge the effectiveness 
of its process delivering information and assistance to Veterans, as 
well as assess Veterans' overall level of satisfaction with the Board's 
appeals experience. In addition, the data will be used by the Board to 
make potential improvements to its operational processes and service 
delivery, which in turn, will enable the Board to serve Veterans and 
other appellants in the most efficient and effective way possible.
    Affected Public: Individuals and households.
    Estimated Annual Burden: 1,571 hours.
    Estimated Average Burden per Respondent: 5 minutes for telephone 
survey; 12 minutes for eSurvey.
    Frequency of Response: One-time.
    Estimated Number of Respondents: 14,727 total (11,782 for telephone 
survey; 2,945 for eSurvey).

    By direction of the Secretary.
Cynthia Harvey-Pryor,
Agency Clearance Officer, Office of Privacy and Records Management, 
Department of Veterans Affairs.
[FR Doc. 2017-08336 Filed 4-24-17; 8:45 am]
BILLING CODE 8320-01-P

19140 Federal Register / Vol. 82, No. 78 / Tuesday, April 25, 2017 / Notices

Entities Federal Docket Management System eSurvey. The Board provides a sample
1. GRUPO SEGTAC, S.A. DE C.V. (a.k.a.
(FDMS) at www.Regulations.gov or to to J.D. Power and Associates (JDPA) on
GRUPO INMOBILIARIO SEGTAC; a.k.a. Sue Hamlin, Board of Veterans’ Appeals a monthly basis of all individuals who
GRUPO SEGTAC INMOBILIARIA), Av. (01C2), Department of Veterans Affairs, have been issued a decision in the
Chapultepec No. 15, Piso 16–A Of. 1, Colonia P.O. Box 27063, Washington, DC 20038, previous month. JDPA contacts
Ladron de Guevara, Guadalajara, Jalisco, or email: sue.hamlin@va.gov. Please individuals to participate in a 5-minute
Mexico; R.F.C. GSE1111188QA (Mexico); refer to ‘‘OMB Control No. 2900–0816’’ phone survey and are asked at the end
Folio Mercantil No. 66501 (Mexico) in any correspondence. During the of the phone survey to provide an email
[SDNTK]. Designated pursuant to section comment period, comments may be address to participate in a longer online
805(b)(3) of the Kingpin Act, 21 U.S.C. viewed online through FDMS. eSurvey. If respondents agree to provide
1904(b)(3) (Kingpin Act) for being controlled
or directed by, or acting for or on behalf of, FOR FURTHER INFORMATION CONTACT: Sue their email address, JDPA sends an
Abigael GONZALEZ VALENCIA, PLAZA Hamlin at (202) 632–5100. email invitation with the eSurvey link.
LOS TULES, and XAMAN HA CENTER, SUPPLEMENTARY INFORMATION: Under the Survey results are aggregated and
foreign persons designated by the Secretary PRA of 1995, Federal agencies must included in quarterly results reports to
of the Treasury pursuant to the Kingpin Act. obtain approval from the Office of the Board. The Board will continue to
2. YORV INMOBILIARIA, Av. Naciones benefit from obtaining direct feedback
Unidas 6875 LB17–1, Zapopan, Jalisco,
Management and Budget (OMB) for each
from Veterans and other appellants
Mexico; Web site http://yorvinmobiliaria.com collection of information they conduct regarding their experience with the
[SDNTK]. Designated pursuant to section or sponsor. This request for comment is
being made pursuant to Section Board’s appeals process. Specifically,
805(b)(3) of the Kingpin Act, 21 U.S.C.
1904(b)(3) (Kingpin Act) for being controlled 3506(c)(2)(A) of the PRA. the Veterans’ and other appellants’
or directed by, or acting for or on behalf of, With respect to the following feedback will provide the Board three
Abigael GONZALEZ VALENCIA, PLAZA collection of information, the Board key benefits: (1) Identify what is most
LOS TULES, and XAMAN HA CENTER, invites comments on: (1) Whether the important to them in determining their
foreign persons designated by the Secretary proposed collection of information is satisfaction with the Board’s appeals
of the Treasury pursuant to the Kingpin Act. process; (2) determine how to improve
necessary for the proper performance of
Dated: April 20, 2017. the Board’s functions, including their experience with the Board’s
Andrea M. Gacki, whether the information will have appeals process; and (3) serve to guide
Acting Director, Office of Foreign Assets practical utility; (2) the accuracy of training and/or operational activities
Control. BVA’s estimate of the burden of the aimed at enhancing the quality of
[FR Doc. 2017–08310 Filed 4–24–17; 8:45 am] proposed collection of information; (3) service provided to Veterans and other
ways to enhance the quality, utility, and appellants.
BILLING CODE 4810–AL–P
clarity of the information to be The Board and JDPA will continue to
collected; and (4) ways to minimize the survey Veterans and other appellants
burden of the collection of information who have had their appeal decided
DEPARTMENT OF VETERANS through the Board’s appeals process.
AFFAIRS on respondents, including through the
use of automated collection techniques This will enable the Board to gauge the
[OMB Control No. 2900–0816] or the use of other forms of information effectiveness of its process delivering
technology. information and assistance to Veterans,
Agency Information Collection as well as assess Veterans’ overall level
Activity: Board of Veterans’ Appeals Authority: (Pub. L. 104–13; 44 U.S.C.
of satisfaction with the Board’s appeals
Voice of the Veteran Appellant 3501–3521).
experience. In addition, the data will be
Satisfaction Survey Title: Board of Veterans’ Appeals used by the Board to make potential
Voice of the Veteran Appellant improvements to its operational
AGENCY: Board of Veterans’ Appeals,
Satisfaction Survey. processes and service delivery, which in
Department of Veterans Affairs. OMB Control Number: 2900–0816. turn, will enable the Board to serve
ACTION: Notice. Type of Review: Renewal. Veterans and other appellants in the
Abstract: This notice solicits most efficient and effective way
SUMMARY: The Board of Veterans’
comments information needed to enable possible.
Appeals (Board), Department of the Board to gauge the effectiveness of
Veterans Affairs (VA), is announcing an the Board’s process delivering Affected Public: Individuals and
opportunity for public comment on the households.
information and assistance to Veterans Estimated Annual Burden: 1,571
proposed collection of certain and other appellants, as well as assess
information by the agency. Under the hours.
Veterans’ and other appellants’ overall Estimated Average Burden per
Paperwork Reduction Act (PRA) of level of satisfaction with the Board’s
1995, Federal agencies are required to Respondent: 5 minutes for telephone
appeals process. In addition, the data survey; 12 minutes for eSurvey.
publish notice in the Federal Register will be used by the Board to make
concerning each proposed collection of Frequency of Response: One-time.
improvements to the Board’s
information, including each proposed Estimated Number of Respondents:
operational processes and service
extension of a currently approved 14,727 total (11,782 for telephone
delivery, which in turn, will enable the
collection, and allow 60 days for public Board to serve Veterans in the most survey; 2,945 for eSurvey).
asabaliauskas on DSK3SPTVN1PROD with NOTICES

comment in response to the notice. efficient and effective way possible. By direction of the Secretary.
DATES: Written comments and Currently, the Board collects customer Cynthia Harvey-Pryor,
recommendations on the proposed satisfaction data using the Customer Agency Clearance Officer, Office of Privacy
collection of information should be Satisfaction Research Study, consisting and Records Management, Department of
received on or before June 26, 2017. of two survey instruments—the Veterans Affairs.
ADDRESSES: Submit written comments Appellant Satisfaction Telephone [FR Doc. 2017–08336 Filed 4–24–17; 8:45 am]
on the collection of information through Survey and the Appellant Satisfaction BILLING CODE 8320–01–P

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Document Created: 2017-04-25 02:18:53
Document Modified: 2017-04-25 02:18:53

Category		Regulatory Information
Collection		Federal Register
sudoc Class		AE 2.7: GS 4.107: AE 2.106:
Publisher		Office of the Federal Register, National Archives and Records Administration
Section		Notices
Action		Notice.
Dates		Written comments and recommendations on the proposed collection of information should be received on or before June 26, 2017.
Contact		Sue Hamlin at (202) 632-5100.
FR Citation		82 FR 19140