82 FR 21392 - 60-Day Notice Template for Extension of Generic Clearance for the Collection of Qualitative Feedback on Agency Service Delivery

DEPARTMENT OF HEALTH AND HUMAN SERVICES
Office of the Secretary

Federal Register Volume 82, Issue 87 (May 8, 2017)

Page Range		21392-21393
FR Document		2017-09214

Department of Health and Human Services, The Office of the Secretary (OS), as part of its continuing effort to reduce paperwork and respondent burden, invites the general public to take this opportunity to comment on the ``Generic Clearance for the Collection of Qualitative Feedback on Agency Service Delivery'' for approval under the Paperwork Reduction Act (PRA). This collection was developed as part of a Federal Government-wide effort to streamline the process for seeking feedback from the public on service delivery. This notice announces our intent to submit this collection to OMB for approval and solicits comments on specific aspects for the proposed information collection.

Federal Register, Volume 82 Issue 87 (Monday, May 8, 2017)

[Federal Register Volume 82, Number 87 (Monday, May 8, 2017)]
[Notices]
[Pages 21392-21393]
From the Federal Register Online  [www.thefederalregister.org]
[FR Doc No: 2017-09214]


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DEPARTMENT OF HEALTH AND HUMAN SERVICES

Office of the Secretary

[Document Identifier: HHS-OS-0990-0379]


60-Day Notice Template for Extension of Generic Clearance for the 
Collection of Qualitative Feedback on Agency Service Delivery

AGENCY: U.S. Department of Health and Human Services (HHS).

ACTION: Notice and request for comments. Office of the National 
Coordinator for Health Information Technology is requesting OMB 
approval for an extension by OMB.

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SUMMARY: Department of Health and Human Services, The Office of the 
Secretary (OS), as part of its continuing effort to reduce paperwork 
and respondent burden, invites the general public to take this 
opportunity to comment on the ``Generic Clearance for the Collection of 
Qualitative Feedback on Agency Service Delivery'' for approval under 
the Paperwork Reduction Act (PRA). This collection was developed as 
part of a Federal Government-wide effort to streamline the process for 
seeking feedback from the public on service delivery. This notice 
announces our intent to submit this collection to OMB for approval and 
solicits comments on specific aspects for the proposed information 
collection.

DATES: Comments on the ICR must be received on or before July 7, 2017.

ADDRESSES: Submit comments by one of the following methods:
     Web site: www.regulations.gov. Direct comments to Docket 
ID OMB-2010-0021.
     Email: [email protected].
     Phone: (202) 795-7714.
    Comments submitted in response to this notice may be made available 
to the public through relevant Web sites. For this reason, please do 
not include in your comments information of a confidential nature, such 
as sensitive personal information or proprietary information. If you 
send an email comment, your email address will be automatically 
captured and included as part of the comment that is placed in the 
public docket and made available on the Internet. Please note that 
responses to this public comment request containing any routine notice 
about the confidentiality of the communication will be treated as 
public comments that may be made available to the public 
notwithstanding the inclusion of the routine notice.

FOR FURTHER INFORMATION CONTACT: Sherrette Funn, 
[email protected] or (202) 795-7714.

SUPPLEMENTARY INFORMATION:
    Title: Generic Clearance for the Collection of Qualitative Feedback 
on Agency Service Delivery.
    Abstract: The proposed information collection activity provides a 
means to garner qualitative customer and stakeholder feedback in an 
efficient, timely manner, in accordance with the Administration's 
commitment to improving service delivery. By qualitative feedback we 
mean information that provides useful insights on perceptions and 
opinions, but are not statistical surveys that yield quantitative 
results that can be generalized to the population of study. This 
feedback will provide insights into customer or stakeholder 
perceptions, experiences and expectations, provide an early warning of 
issues with service, or focus attention on areas where communication, 
training or changes in operations might improve delivery of products or 
services. These collections will allow for ongoing, collaborative and 
actionable communications between the Agency and its customers and 
stakeholders. It will also allow feedback to contribute directly to the 
improvement of program management.
    The solicitation of feedback will target areas such as: Timeliness, 
appropriateness, accuracy of information, courtesy, efficiency of 
service delivery, and resolution of issues with service delivery. 
Responses will be assessed to plan and inform efforts to improve or 
maintain the quality of service offered to the public. If this 
information is not collected, vital feedback from customers and 
stakeholders on the Agency's services will be unavailable.
    The Agency will only submit a collection for approval under this 
generic clearance if it meets the following conditions:
     The collections are voluntary;
     The collections are low-burden for respondents (based on 
considerations of total burden hours, total number of respondents, or 
burden-hours per respondent) and are low-cost for both the respondents 
and the Federal Government;
     The collections are non-controversial and do not raise 
issues of concern to other Federal agencies;
     Any collection is targeted to the solicitation of opinions 
from respondents who have experience with the program or may have 
experience with the program in the near future;
     Personally identifiable information (PII) is collected 
only to the extent necessary and is not retained;
     Information gathered will be used only internally for 
general service improvement and program management purposes and is not 
intended for release outside of the agency;
     Information gathered will not be used for the purpose of 
substantially informing influential policy decisions; and
     Information gathered will yield qualitative information; 
the collections will not be designed or expected to yield statistically 
reliable results or used as though the results are generalizable to the 
population of study.
    Feedback collected under this generic clearance provides useful 
information, but it does not yield data that can be generalized to the 
overall population. This type of generic clearance for qualitative 
information will not be used for quantitative information collections 
that are designed to yield reliably actionable results, such as 
monitoring trends over time or documenting program performance. Such 
data uses require more rigorous designs that address: The target 
population to which generalizations will be made, the sampling frame, 
the sample design (including stratification and clustering), the 
precision requirements or power calculations that justify the proposed 
sample size, the expected response rate, methods for assessing 
potential non-response bias, the protocols for data collection, and any 
testing procedures that were or will be undertaken prior to fielding 
the study. Depending on the degree of influence the results are likely 
to have, such collections may still be eligible for submission for 
other generic mechanisms that are designed to yield quantitative 
results.
    As a general matter, information collections will not result in any 
new system of records containing privacy information and will not ask 
questions of a sensitive nature, such as sexual behavior and attitudes, 
religious beliefs,

[[Page 21393]]

and other matters that are commonly considered private.
    Current Actions: Extension of approval for a collection of 
information.
    Type of Review: Extension.
    Affected Public: Individuals, households, professionals, public/
private sector.
    Estimated Number of Respondents: 3,000,000 over 3 years.
    Below we provide projected average estimates for the next three 
years:
    Average Expected Annual Number of Activities: 40.
    Average Number of Respondents per Activity: 25,000.
    Annual Responses: 1,000,000.
    Frequency of Response: Once per request.
    Average Minutes per Response: 5.
    Burden Hours: 500,000.
    Request for Comments: Comments submitted in response to this notice 
will be summarized and/or included in the request for OMB approval. 
Comments are invited on: (a) Whether the collection of information is 
necessary for the proper performance of the functions of the agency, 
including whether the information shall have practical utility; (b) the 
accuracy of the agency's estimate of the burden of the collection of 
information; (c) ways to enhance the quality, utility, and clarity of 
the information to be collected; (d) ways to minimize the burden of the 
collection of information on respondents, including through the use of 
automated collection techniques or other forms of information 
technology; and (e) estimates of capital or start-up costs and costs of 
operation, maintenance, and purchase of services to provide 
information. Burden means the total time, effort, or financial 
resources expended by persons to generate, maintain, retain, disclose 
or provide information to or for a Federal agency. This includes the 
time needed to review instructions; to develop, acquire, install and 
utilize technology and systems for the purpose of collecting, 
validating and verifying information, processing and maintaining 
information, and disclosing and providing information; to train 
personnel and to be able to respond to a collection of information, to 
search data sources, to complete and review the collection of 
information; and to transmit or otherwise disclose the information.
    All written comments will be available for public inspection 
Regulations.gov. An agency may not conduct or sponsor, and a person is 
not required to respond to, a collection of information unless it 
displays a currently valid Office of Management and Budget control 
number.

Terry S. Clark,
Asst. Information Collection Clearance Officer.
[FR Doc. 2017-09214 Filed 5-5-17; 8:45 am]
BILLING CODE 4150-25-P

21392 Federal Register / Vol. 82, No. 87 / Monday, May 8, 2017 / Notices

The Director, Management Analysis and your comments information of a • The collections are low-burden for
Services Office has been delegated the confidential nature, such as sensitive respondents (based on considerations of
authority to sign Federal Register notices personal information or proprietary total burden hours, total number of
pertaining to announcements of meetings and information. If you send an email respondents, or burden-hours per
other committee management activities, for
both the Centers for Disease Control and
comment, your email address will be respondent) and are low-cost for both
Prevention and the Agency for Toxic automatically captured and included as the respondents and the Federal
Substances and Disease Registry. part of the comment that is placed in the Government;
public docket and made available on the • The collections are non-
Elaine L. Baker, Internet. Please note that responses to controversial and do not raise issues of
Director, Management Analysis and Services this public comment request containing concern to other Federal agencies;
Office, Centers for Disease Control and any routine notice about the • Any collection is targeted to the
Prevention. confidentiality of the communication solicitation of opinions from
[FR Doc. 2017–09208 Filed 5–5–17; 8:45 am] will be treated as public comments that respondents who have experience with
BILLING CODE 4163–18–P may be made available to the public the program or may have experience
notwithstanding the inclusion of the with the program in the near future;
routine notice. • Personally identifiable information
DEPARTMENT OF HEALTH AND
FOR FURTHER INFORMATION CONTACT: (PII) is collected only to the extent
HUMAN SERVICES
Sherrette Funn, Sherrrette.funn@ necessary and is not retained;
Office of the Secretary HHS.GOV or (202) 795–7714. • Information gathered will be used
SUPPLEMENTARY INFORMATION: only internally for general service
[Document Identifier: HHS–OS–0990–0379] improvement and program management
Title: Generic Clearance for the
Collection of Qualitative Feedback on purposes and is not intended for release
60-Day Notice Template for Extension outside of the agency;
of Generic Clearance for the Collection Agency Service Delivery.
Abstract: The proposed information • Information gathered will not be
of Qualitative Feedback on Agency
collection activity provides a means to used for the purpose of substantially
Service Delivery
garner qualitative customer and informing influential policy decisions;
AGENCY: U.S. Department of Health and stakeholder feedback in an efficient, and
Human Services (HHS). timely manner, in accordance with the • Information gathered will yield
ACTION: Notice and request for Administration’s commitment to qualitative information; the collections
comments. Office of the National improving service delivery. By will not be designed or expected to
Coordinator for Health Information qualitative feedback we mean yield statistically reliable results or used
Technology is requesting OMB approval information that provides useful as though the results are generalizable to
for an extension by OMB. insights on perceptions and opinions, the population of study.
but are not statistical surveys that yield Feedback collected under this generic
SUMMARY: Department of Health and quantitative results that can be clearance provides useful information,
Human Services, The Office of the generalized to the population of study. but it does not yield data that can be
Secretary (OS), as part of its continuing This feedback will provide insights into generalized to the overall population.
effort to reduce paperwork and customer or stakeholder perceptions, This type of generic clearance for
respondent burden, invites the general experiences and expectations, provide qualitative information will not be used
public to take this opportunity to an early warning of issues with service, for quantitative information collections
comment on the ‘‘Generic Clearance for or focus attention on areas where that are designed to yield reliably
the Collection of Qualitative Feedback communication, training or changes in actionable results, such as monitoring
on Agency Service Delivery’’ for operations might improve delivery of trends over time or documenting
approval under the Paperwork products or services. These collections program performance. Such data uses
Reduction Act (PRA). This collection will allow for ongoing, collaborative and require more rigorous designs that
was developed as part of a Federal actionable communications between the address: The target population to which
Government-wide effort to streamline Agency and its customers and generalizations will be made, the
the process for seeking feedback from stakeholders. It will also allow feedback sampling frame, the sample design
the public on service delivery. This to contribute directly to the (including stratification and clustering),
notice announces our intent to submit improvement of program management. the precision requirements or power
this collection to OMB for approval and The solicitation of feedback will target calculations that justify the proposed
solicits comments on specific aspects areas such as: Timeliness, sample size, the expected response rate,
for the proposed information collection. appropriateness, accuracy of methods for assessing potential non-
DATES: Comments on the ICR must be information, courtesy, efficiency of response bias, the protocols for data
received on or before July 7, 2017. service delivery, and resolution of collection, and any testing procedures
ADDRESSES: Submit comments by one of issues with service delivery. Responses that were or will be undertaken prior to
the following methods: will be assessed to plan and inform fielding the study. Depending on the
• Web site: www.regulations.gov. efforts to improve or maintain the degree of influence the results are likely
Direct comments to Docket ID OMB– quality of service offered to the public. to have, such collections may still be
If this information is not collected, vital eligible for submission for other generic
asabaliauskas on DSK3SPTVN1PROD with NOTICES

2010–0021.
• Email: feedback from customers and mechanisms that are designed to yield
Information.CollectionClearance@ stakeholders on the Agency’s services quantitative results.
hhs.gov. will be unavailable. As a general matter, information
• Phone: (202) 795–7714. The Agency will only submit a collections will not result in any new
Comments submitted in response to collection for approval under this system of records containing privacy
this notice may be made available to the generic clearance if it meets the information and will not ask questions
public through relevant Web sites. For following conditions: of a sensitive nature, such as sexual
this reason, please do not include in • The collections are voluntary; behavior and attitudes, religious beliefs,

VerDate Sep<11>2014 18:27 May 05, 2017 Jkt 241001 PO 00000 Frm 00029 Fmt 4703 Sfmt 4703 E:\FR\FM\08MYN1.SGM 08MYN1

Document Created: 2017-05-06 02:22:00
Document Modified: 2017-05-06 02:22:00

Category		Regulatory Information
Collection		Federal Register
sudoc Class		AE 2.7: GS 4.107: AE 2.106:
Publisher		Office of the Federal Register, National Archives and Records Administration
Section		Notices
Action		Notice and request for comments. Office of the National Coordinator for Health Information Technology is requesting OMB approval for an extension by OMB.
Dates		Comments on the ICR must be received on or before July 7, 2017.
Contact		Sherrette Funn, [email protected] or (202) 795-7714.
FR Citation		82 FR 21392

82 FR 21392 - 60-Day Notice Template for Extension of Generic Clearance for the Collection of Qualitative Feedback on Agency Service Delivery

DEPARTMENT OF HEALTH AND HUMAN SERVICESOffice of the Secretary

Federal Register Volume 82, Issue 87 (May 8, 2017)

DEPARTMENT OF HEALTH AND HUMAN SERVICES
Office of the Secretary