82 FR 23132 - Request for Comments on the Renewal of a Previously Approved Information Collection: Generic Clearance for the Collection of Qualitative Feedback on Agency Service Delivery

DEPARTMENT OF TRANSPORTATION
Maritime Administration

Federal Register Volume 82, Issue 96 (May 19, 2017)

The Maritime Administration (MARAD) invites public comments about our intention to request the Office of Management and Budget (OMB) approval to renew an information collection. The information to be collected will be used to identify strengths and weaknesses of current services and make improvements in service delivery based on feedback. We are required to publish this notice in the Federal Register by the Paperwork Reduction Act of 1995.

[Federal Register Volume 82, Number 96 (Friday, May 19, 2017)]
[Notices]
[Page 23132]
From the Federal Register Online  [www.thefederalregister.org]
[FR Doc No: 2017-10202]


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DEPARTMENT OF TRANSPORTATION

Maritime Administration

[Docket No. DOT-MARAD 2017-0091]


Request for Comments on the Renewal of a Previously Approved 
Information Collection: Generic Clearance for the Collection of 
Qualitative Feedback on Agency Service Delivery

AGENCY: Maritime Administration, DOT.

ACTION: Notice and request for comments.

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SUMMARY: The Maritime Administration (MARAD) invites public comments 
about our intention to request the Office of Management and Budget 
(OMB) approval to renew an information collection. The information to 
be collected will be used to identify strengths and weaknesses of 
current services and make improvements in service delivery based on 
feedback. We are required to publish this notice in the Federal 
Register by the Paperwork Reduction Act of 1995.

DATES: Written comments should be submitted by July 18, 2017.

ADDRESSES: You may submit comments [identified by Docket No. DOT-MARAD-
2017-0091] through one of the following methods:
     Federal eRulemaking Portal: http://www.regulations.gov. 
Follow the online instructions for submitting comments.
     Fax: 1-202-493-2251.
     Mail or Hand Delivery: Docket Management Facility, U.S. 
Department of Transportation, 1200 New Jersey Avenue SE., West 
Building, Room W12-140, Washington, DC 20590, between 9 a.m. and 5 
p.m., Monday through Friday, except on Federal holidays.
    Comments are invited on: (a) Whether the proposed collection of 
information is necessary for the Department's performance; (b) the 
accuracy of the estimated burden; (c) ways for the Department to 
enhance the quality, utility and clarity of the information collection; 
and (d) ways that the burden could be minimized without reducing the 
quality of the collected information. The agency will summarize and/or 
include your comments in the request for OMB's clearance of this 
information collection.

FOR FURTHER INFORMATION CONTACT: Barbara Jackson, 202-366-0615, Office 
of Management and Administrative Services, Maritime Administration, 
U.S. Department of Transportation, 1200 New Jersey Avenue SE., 
Washington, DC 20590.

SUPPLEMENTARY INFORMATION: 
    OMB Control Number: 2133-0543.
    Title: Generic Clearance for the Collection of Qualitative Feedback 
on Agency Service Delivery.
    Type of Review: Renewal of a previously approved information 
collection.
    Abstract: This collection of information is necessary to enable the 
Agency to garner customer and stakeholder feedback in an efficient, 
timely manner, in accordance with our commitment to improving service 
delivery. The information collected from our customers and stakeholders 
will help ensure that users have an effective, efficient, and 
satisfying experience with the Agency's programs. This feedback will 
provide insights into customer or stakeholder perceptions, experiences 
and expectations, provide an early warning of issues with service, or 
focus attention on areas where communication, training or changes in 
operations might improve delivery of products or services. These 
collections will allow for ongoing, collaborative and actionable 
communications between the Agency and its customers and stakeholders. 
It will also allow feedback to contribute directly to the improvement 
of program management.
    Affected Public: Individuals and Households, Businesses and 
Organizations, State, Local or Tribal Government.
    Estimated Number of Respondents: 8,696.
    Estimated Number of Responses: 8,696.
    Estimated Hours per Response: 10 minutes.
    Estimated Total Annual Burden Hours: 1,449.

    Authority: The Paperwork Reduction Act of 1995; 44 U.S.C. 
Chapter 35, as amended; and 49 CFR 1.93.

    By Order of the Maritime Administrator.

    Dated: May 16, 2017.
T. Mitchell Hudson, Jr.,
Secretary, Maritime Administration.
[FR Doc. 2017-10202 Filed 5-18-17; 8:45 am]
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