82 FR 24705 - Agency Information Collection Activities: Proposed Collection: Generic Clearance for the Collection of Qualitative Feedback on Agency Service Delivery
DEPARTMENT OF HEALTH AND HUMAN SERVICES
Agency for Healthcare Research and Quality Federal Register Volume 82, Issue 102 (May 30, 2017)
Agency for Healthcare Research and Quality
Federal Register Volume 82, Issue 102 (May 30, 2017)
| Page Range | 24705-24706 | |
| FR Document | 2017-11098 |
[Federal Register Volume 82, Number 102 (Tuesday, May 30, 2017)] [Notices] [Pages 24705-24706] From the Federal Register Online [www.thefederalregister.org] [FR Doc No: 2017-11098] ----------------------------------------------------------------------- DEPARTMENT OF HEALTH AND HUMAN SERVICES Agency for Healthcare Research and Quality Agency Information Collection Activities: Proposed Collection: Generic Clearance for the Collection of Qualitative Feedback on Agency Service Delivery AGENCY: Agency for Healthcare Research and Quality (AHRQ), HHS. ACTION: Notice. ----------------------------------------------------------------------- SUMMARY: As part of a Federal Government-wide effort to streamline the process to seek feedback from the public on service delivery, AHRQ has submitted a Generic Information Collection Request (Generic ICR): ``Generic Clearance for the Collection of [[Page 24706]] Qualitative Feedback on Agency Service Delivery.'' DATES: Comments must be submitted July 31, 2017. ADDRESSES: Written comments should be submitted to: Doris Lefkowitz, Reports Clearance Officer, AHRQ, by email at [email protected]. FOR FURTHER INFORMATION CONTACT: To request additional information, please contact: Doris Lefkowitz, AHRQ Reports Clearance Officer, (301) 427-1477, or by email at [email protected]. SUPPLEMENTARY INFORMATION: Proposed Project Generic Clearance for the Collection of Qualitative Feedback on Agency Service Delivery As part of a Federal Government-wide effort to streamline the process to seek feedback from the public on service delivery, AHRQ has submitted a Generic Information Collection Request (Generic ICR): ``Generic Clearance for the Collection of Qualitative Feedback on Agency Service Delivery'' to OMB for approval under the Paperwork Reduction Act (PRA) (44 U.S.C. 3501 et. seq.). The information collection activity will gather qualitative customer and stakeholder feedback in an efficient, timely manner, in accordance with the Administration's commitment to improving service delivery. Qualitative feedback is information that provides useful insights on perceptions and opinions, but is not statistical surveys that yield quantitative results that can be generalized to the population of study. This feedback will provide insights into customer or stakeholder perceptions, experiences and expectations, provide an early warning of issues with service, or focus attention on areas where communication, training or changes in operations might improve delivery of products or services. These collections will allow for ongoing, collaborative and actionable communications between the Agency and its customers and stakeholders. The feedback will contribute directly to the improvement of program management. The current clearance was approved on November 11, 2014 (OMB Control Number 0935-0179) and will expire on November 30, 2017. Below we provide AHRQ's projected average annual estimates for the next three years: Current Actions: New collection of information. Type of Review: New Collection. Affected Public: Individuals and Households, Businesses and Organizations, State, Local or Tribal Government. Average Expected Annual Number of activities: 10. Respondents: 10,900. Annual responses: 10,900. Frequency of Response: Once per request. The total number of respondents across all 10 activities in a given year is 10,900. Average minutes per response: 19. Burden hours: 3,452. An agency may not conduct or sponsor, and a person is not required to respond to, a collection of information unless it displays a currently valid Office of Management and Budget control number. Request for Comments In accordance with the Paperwork Reduction Act, comments on AHRQ's information collection are requested with regard to any of the following: (a) Whether the proposed collection of information is necessary for the proper performance of AHRQ health care research and health care information dissemination functions, including whether the information will have practical utility; (b) the accuracy of AHRQ's estimate of burden (including hours and costs) of the proposed collection(s) of information; (c) ways to enhance the quality, utility, and clarity of the information to be collected; and (d) ways to minimize the burden of the collection of information upon the respondents, including the use of automated collection techniques or other forms of information technology. Comments submitted in response to this notice will be summarized and included in the Agency's subsequent request for OMB approval of the proposed information collection. All comments will become a matter of public record. Sharon B. Arnold, Deputy Director. [FR Doc. 2017-11098 Filed 5-26-17; 8:45 am] BILLING CODE 4160-90-P
![Federal Register / Vol. 82, No. 102 / Tuesday, May 30, 2017 / Notices 24705
regulate or sanction its customers. products and services to make interviews are estimated to average 50
Surveys will be entirely voluntary, and improvements that are practical and minutes. Mail surveys may also be sent
information provided by respondents feasible. Information from these to respondents via email, and may
will be combined and summarized so customer surveys will be used to plan include a telephone non-response
that no individually identifiable and redirect resources and efforts to follow-up. Telephone non-response
information will be released. Proposed improve or maintain a high quality of follow-up for mailed surveys does not
information collections submitted under service to the lay and health count as a telephone survey. The total
this generic clearance will be reviewed professional public. burden hours for the 3 years of the
and acted upon by OMB within 14 days clearance is estimated to be 10,900
Estimated Annual Respondent Burden
of submission. hours.
Exhibit 1 shows the estimated total
Method of Collection burden hours for the respondents. Mail Exhibit 2 shows the estimated cost
The information collected through surveys are estimated to average 15 burden for the respondents. The total
focus groups and voluntary customer minutes, telephone surveys 40 minutes, cost burden for the 3 years of the
surveys will be used by AHRQ to web-based surveys 10 minutes, focus clearance is estimated to be $128,757.
identify strengths and weaknesses in groups two hours, and in-person
EXHIBIT 1—ESTIMATED BURDEN HOURS OVER 3 YEARS
Number of
Number of Hours per Total burden
Type of information collection responses per
respondents response hours
respondent
Mail/email * ....................................................................................................... 5,000 1 15/60 1,250
Telephone ........................................................................................................ 200 1 40/60 133
Web-based ....................................................................................................... 5,000 1 10/60 833
Focus Groups .................................................................................................. 500 1 2.0 1,000
In-person .......................................................................................................... 200 1 50/60 167
Total .......................................................................................................... 10,900 na na 3,383
* May include telephone non-response follow-up in which case the burden will not change.
EXHIBIT 2—ESTIMATED COST BURDEN OVER 3 YEARS
Average
Number of Total burden Total cost
Type of information collection hourly wage
respondents hours burden
rate *
Mail/email ......................................................................................................... 5,000 1,250 $38.06 $47,575
Telephone ........................................................................................................ 200 133 38.06 5,062
Web-based ....................................................................................................... 5,000 833 38.06 31,704
Focus Groups .................................................................................................. 500 1,000 38.06 38,060
In-person .......................................................................................................... 200 167 38.06 6,356
Total .......................................................................................................... 10,900 3,383 38.06 128,757
* Bureau of Labor & Statistics on ‘‘Occupational Employment and Wages, May 2016’’ found at the following URL: https://www.bls.gov/oes/cur-
rent/oes290000.htm for the respondents. The total cost burden for the 3 years of the clearance is estimated to be $386,271.
Request for Comments automated collection techniques or DEPARTMENT OF HEALTH AND
other forms of information technology. HUMAN SERVICES
In accordance with the Paperwork
Reduction Act, comments on AHRQ’s Comments submitted in response to
Agency for Healthcare Research and
information collection are requested this notice will be summarized and
Quality
with regard to any of the following: (a) included in the Agency’s subsequent
Whether the proposed collection of request for OMB approval of the Agency Information Collection
information is necessary for the proper proposed information collection. All Activities: Proposed Collection:
performance of AHRQ health care comments will become a matter of Generic Clearance for the Collection of
research and health care information public record. Qualitative Feedback on Agency
dissemination functions, including Service Delivery
Sharon B. Arnold,
whether the information will have Deputy Director. AGENCY: Agency for Healthcare Research
practical utility; (b) the accuracy of [FR Doc. 2017–11099 Filed 5–26–17; 8:45 am] and Quality (AHRQ), HHS.
AHRQ’s estimate of burden (including ACTION: Notice.
BILLING CODE 4160–90–P
sradovich on DSK3GMQ082PROD with NOTICES
hours and costs) of the proposed
collection(s) of information; (c) ways to SUMMARY: As part of a Federal
enhance the quality, utility, and clarity Government-wide effort to streamline
of the information to be collected; and the process to seek feedback from the
(d) ways to minimize the burden of the public on service delivery, AHRQ has
collection of information upon the submitted a Generic Information
respondents, including the use of Collection Request (Generic ICR):
‘‘Generic Clearance for the Collection of
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![24706 Federal Register / Vol. 82, No. 102 / Tuesday, May 30, 2017 / Notices
Qualitative Feedback on Agency Service Organizations, State, Local or Tribal to the Office of Management and Budget
Delivery.’’ Government. (OMB) for review and approval in
DATES: Comments must be submitted Average Expected Annual Number of accordance with the Paperwork
July 31, 2017. activities: 10. Reduction Act of 1995. The notice for
ADDRESSES: Written comments should
Respondents: 10,900. the proposed information collection is
Annual responses: 10,900. published to obtain comments from the
be submitted to: Doris Lefkowitz,
Frequency of Response: Once per public and affected agencies.
Reports Clearance Officer, AHRQ, by
request. Written comments and suggestions
email at doris.lefkowitz@AHRQ.hhs.gov. from the public and affected agencies
The total number of respondents
FOR FURTHER INFORMATION CONTACT: To concerning the proposed collection of
across all 10 activities in a given year is
request additional information, please 10,900. information are encouraged. Your
contact: Doris Lefkowitz, AHRQ Reports Average minutes per response: 19. comments should address any of the
Clearance Officer, (301) 427–1477, or by Burden hours: 3,452. following: (a) Evaluate whether the
email at doris.lefkowitz@AHRQ.hhs.gov. An agency may not conduct or proposed collection of information is
SUPPLEMENTARY INFORMATION: sponsor, and a person is not required to necessary for the proper performance of
respond to, a collection of information the functions of the agency, including
Proposed Project
unless it displays a currently valid whether the information will have
Generic Clearance for the Collection of Office of Management and Budget practical utility; (b) Evaluate the
Qualitative Feedback on Agency Service control number. accuracy of the agencies estimate of the
Delivery burden of the proposed collection of
Request for Comments information, including the validity of
As part of a Federal Government-wide
In accordance with the Paperwork the methodology and assumptions used;
effort to streamline the process to seek
Reduction Act, comments on AHRQ’s (c) Enhance the quality, utility, and
feedback from the public on service
information collection are requested clarity of the information to be
delivery, AHRQ has submitted a Generic
with regard to any of the following: (a) collected; (d) Minimize the burden of
Information Collection Request (Generic
Whether the proposed collection of the collection of information on those
ICR): ‘‘Generic Clearance for the
information is necessary for the proper who are to respond, including through
Collection of Qualitative Feedback on
performance of AHRQ health care the use of appropriate automated,
Agency Service Delivery’’ to OMB for
research and health care information electronic, mechanical, or other
approval under the Paperwork
dissemination functions, including technological collection techniques or
Reduction Act (PRA) (44 U.S.C. 3501 et.
whether the information will have other forms of information technology,
seq.). The information collection
practical utility; (b) the accuracy of e.g., permitting electronic submission of
activity will gather qualitative customer
AHRQ’s estimate of burden (including responses; and (e) Assess information
and stakeholder feedback in an efficient,
hours and costs) of the proposed collection costs.
timely manner, in accordance with the To request additional information on
Administration’s commitment to collection(s) of information; (c) ways to
enhance the quality, utility, and clarity the proposed project or to obtain a copy
improving service delivery. of the information collection plan and
Qualitative feedback is information of the information to be collected; and
(d) ways to minimize the burden of the instruments, call (404) 639–7570 or
that provides useful insights on send an email to omb@cdc.gov. Written
perceptions and opinions, but is not collection of information upon the
respondents, including the use of comments and/or suggestions regarding
statistical surveys that yield quantitative the items contained in this notice
results that can be generalized to the automated collection techniques or
other forms of information technology. should be directed to the Attention:
population of study. This feedback will CDC Desk Officer, Office of Management
provide insights into customer or Comments submitted in response to
this notice will be summarized and and Budget, Washington, DC 20503 or
stakeholder perceptions, experiences by fax to (202) 395–5806. Written
and expectations, provide an early included in the Agency’s subsequent
request for OMB approval of the comments should be received within 30
warning of issues with service, or focus days of this notice.
attention on areas where proposed information collection. All
communication, training or changes in comments will become a matter of Proposed Project
operations might improve delivery of public record.
Generic Clearance for the Collection
products or services. These collections Sharon B. Arnold, of Qualitative Feedback on Agency
will allow for ongoing, collaborative and Deputy Director. Service Delivery (OMB Control No.
actionable communications between the [FR Doc. 2017–11098 Filed 5–26–17; 8:45 am] 0920–1027; Expiration 8/31/2017)—
Agency and its customers and Revision—Centers for Disease Control
BILLING CODE 4160–90–P
stakeholders. The feedback will and Prevention (CDC), National Center
contribute directly to the improvement for HIV/AIDS, Viral Hepatitis, STD, and
of program management. The current DEPARTMENT OF HEALTH AND TB Prevention (NCHHSTP).
clearance was approved on November HUMAN SERVICES
11, 2014 (OMB Control Number 0935– Background and Brief Description
0179) and will expire on November 30, Centers for Disease Control and The information collection activity
2017. Prevention will garner qualitative customer and
Below we provide AHRQ’s projected stakeholder feedback in an efficient,
sradovich on DSK3GMQ082PROD with NOTICES
average annual estimates for the next [30Day–17–1027] timely manner, in accordance with the
three years: Agency Forms Undergoing Paperwork Administration’s commitment to
Current Actions: New collection of Reduction Act Review improving service delivery. By
information. qualitative feedback we mean
Type of Review: New Collection. The Centers for Disease Control and information that provides useful
Affected Public: Individuals and Prevention (CDC) has submitted the insights on perceptions and opinions,
Households, Businesses and following information collection request but are not statistical surveys that yield
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Document Created: 2018-11-08 08:55:46
Document Modified: 2018-11-08 08:55:46
| Category | Regulatory Information | |
| Collection | Federal Register | |
| sudoc Class | AE 2.7: GS 4.107: AE 2.106: | |
| Publisher | Office of the Federal Register, National Archives and Records Administration | |
| Section | Notices | |
| Action | Notice. | |
| Dates | Comments must be submitted July 31, 2017. | |
| Contact | To request additional information, please contact: Doris Lefkowitz, AHRQ Reports Clearance Officer, (301) 427-1477, or by email at [email protected] | |
| FR Citation | 82 FR 24705 |
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