82 FR 24968 - Agency Information Collection Activities: Comment Request; EIB 11-01, Generic Clearance for the Collection of Qualitative Feedback on Agency Service Delivery

EXPORT-IMPORT BANK

Federal Register Volume 82, Issue 103 (May 31, 2017)

Page Range		24968-24969
FR Document		2017-11182

The proposed clearance is designed to allow Ex-Im Bank to survey for the purpose of gaining insights into customers' experiences with the agency and to evaluate product and performance effectiveness. Customers' responses will help to identify potential areas of service improvement and rate overall program experiences.

Federal Register, Volume 82 Issue 103 (Wednesday, May 31, 2017)

[Federal Register Volume 82, Number 103 (Wednesday, May 31, 2017)]
[Notices]
[Pages 24968-24969]
From the Federal Register Online  [www.thefederalregister.org]
[FR Doc No: 2017-11182]


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EXPORT-IMPORT BANK

[Public Notice: 2017-6003]


Agency Information Collection Activities: Comment Request; EIB 
11-01, Generic Clearance for the Collection of Qualitative Feedback on 
Agency Service Delivery

AGENCY: Export-Import Bank of the U.S.

ACTION: Submission for OMB review and comments request.

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SUMMARY: The proposed clearance is designed to allow Ex-Im Bank to 
survey for the purpose of gaining insights into customers' experiences 
with the agency and to evaluate product and performance effectiveness. 
Customers' responses will help to identify potential areas of service 
improvement and rate overall program experiences.

DATES: Comments should be received on or before July 31, 2017, to be 
assured of consideration.

ADDRESSES: Comments may be submitted electronically on http://www.regulations.gov or by mail to Mardel West, Export-Import Bank of 
the United States, 811 Vermont Ave. NW., Washington, DC 20571.

SUPPLEMENTARY INFORMATION:
    Title: EIB 11-01, Generic Clearance for the Collection of Feedback 
on Electronic Interfaces with Customers.
    OMB Number: 3048-0036.
    Type of Review: Renew.
    Need and Use: Improving agency programs requires ongoing assessment 
of service delivery, by which we mean systematic review of the 
operation of a program compared to a set of explicit or implicit 
standards, as a means of contributing to the continuous improvement of 
the program. The Agency will collect, analyze, and interpret 
information gathered through this generic clearance to identify 
strengths and weaknesses of current services and make improvements in 
service delivery based on feedback. The solicitation of feedback will 
target areas such as: Timeliness, appropriateness, accuracy of 
information, courtesy, efficiency of service delivery, and resolution 
of issues with service delivery.
    Responses will be assessed to plan and inform efforts to improve or 
maintain the quality of service offered to the public. If this 
information is not collected, vital feedback from customers and 
stakeholders on the Agency's services will be unavailable.
    The Agency will only submit a collection for approval under this 
generic clearance if it meets the following conditions:
     Information gathered will be used only internally for 
general service improvement and program management purposes and is not 
intended for release outside of the agency (if released, procedures 
outlined in Item 16 wil be followed);
     Information gathered will not be used for the purpose of 
substantially informing influential policy decisions; \1\
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    \1\ As defined in OMB and agency Information Quality Guidelines, 
``influential'' means that ``an agency can reasonably determine that 
dissemination of the information will have or does have a clear and 
substantial impact on important public policies or important private 
sector decisions.''
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     Information gathered will yield qualitative information; 
the collections will not be designed or expected to yield statistically 
reliable results or used as though the results are generalizable to the 
population of study;
     Response to the collections is voluntary;
     The collections present low-burden for respondents (based 
on considerations of total burden hours, total number of respondents, 
or burden-hours per respondent) and are low-cost for both the 
respondents and the Federal Government;
     The collections are non-controversial and do not raise 
issues of concern to other Federal agencies;
     Any collection is targeted to the solicitation of opinions 
from respondents who have experience with the corresponding program or 
may have experience with the program in the near future; and
     With the exception of information needed to provide 
renumeration for participants of focus groups and cognitive laboratory 
studies, personally identifiable information (PII) is collected only to 
the extent necessary and is not retained.
    If these conditions are not met, the Agency will submit an 
information collection request to OMB for approval through the normal 
PRA process.
    To obtain approval for a collection that meets the conditions of 
this generic clearance, a standardized form will be submitted to OMB 
along with supporting documentation (e.g., a copy of the comment card). 
The submission will have automatic approval, unless OMB identifies 
issues within 5 business days.
    The types of collections that this generic clearance covers 
include, but are not limited to:
     Customer comment cards/complaint forms
     Small discussion groups
     Focus Groups of customers, potential customers, delivery 
partners, or other stakeholders
     Cognitive laboratory studies, such as those used to refine 
questions or assess usability of a Web site;
     Qualitative customer satisfaction surveys (e.g., post-
transaction surveys; opt-out web surveys)
     In-person observation testing (e.g., Web site or software 
usability tests)
    The Agency has established a manager/managing entity to serve for 
this generic clearance and will conduct an independent review of each 
information collection to ensure compliance with the terms of this 
clearance prior to submitting each collection to OMB.

[[Page 24969]]

Affected Public

    Individuals representing companies engaged in business with the 
Export-Import Bank of the U.S.

Burden Hours

    Annual Number of Respondents: 3200.
    Estimated Time per Respondent: 45 minutes.
    Annual Public Burden Hours: 2400 hours.
    Frequency of Reporting of Use: On occasion.

Government Expense

    Reviewing Time per Year: 1600 Hours.
    Average Wages per Hour: $42.50.
    Average Cost per Year: $68,000.
    Benefits and Overhead: 20%.
    Total Government Cost: $81,600.

Bassam Doughman,
Project Manager, Agency Clearance Officer, Office of the Chief 
Information Officer.
[FR Doc. 2017-11182 Filed 5-30-17; 8:45 am]
 BILLING CODE 6690-01-P

24968 Federal Register / Vol. 82, No. 103 / Wednesday, May 31, 2017 / Notices

customers are able to submit this form performance effectiveness. Customers’ will not be designed or expected to
on paper or electronically. responses will help to identify potential yield statistically reliable results or used
The information collection tool can be areas of service improvement and rate as though the results are generalizable to
reviewed at: http://www.exim.gov/pub/ overall program experiences. the population of study;
pending/eib10-04.pdf. DATES: Comments should be received on • Response to the collections is
DATES: Comments must be received on or before July 31, 2017, to be assured of voluntary;
or before July 31, 2017 to be assured of consideration. • The collections present low-burden
consideration. ADDRESSES: Comments may be for respondents (based on
ADDRESSES: Comments may be submitted electronically on http:// considerations of total burden hours,
submitted electronically on www.regulations.gov or by mail to total number of respondents, or burden-
WWW.REGULATIONS.GOV or by mail Mardel West, Export-Import Bank of the hours per respondent) and are low-cost
to Mardel West, Export-Import Bank of United States, 811 Vermont Ave. NW., for both the respondents and the Federal
the United States, 811 Vermont Ave. Washington, DC 20571. Government;
NW., Washington, DC 20571 SUPPLEMENTARY INFORMATION: • The collections are non-
SUPPLEMENTARY INFORMATION: Title: EIB 11–01, Generic Clearance controversial and do not raise issues of
Title and Form Number: EIB 10–04 for the Collection of Feedback on concern to other Federal agencies;
Notice of Claim and Proof of Loss, Electronic Interfaces with Customers. • Any collection is targeted to the
Working Capital Guarantee. OMB Number: 3048–0036. solicitation of opinions from
OMB Number: 3048–0035. Type of Review: Renew. respondents who have experience with
Need and Use: Improving agency the corresponding program or may have
Type of Review: Regular.
programs requires ongoing assessment experience with the program in the near
Need and Use: This collection of
of service delivery, by which we mean future; and
information is necessary, pursuant to 12
systematic review of the operation of a
U.S.C. 635(a)(1), to determine if such • With the exception of information
program compared to a set of explicit or
claim complies with the terms and needed to provide renumeration for
implicit standards, as a means of
conditions of the relevant guarantee. participants of focus groups and
contributing to the continuous
cognitive laboratory studies, personally
Affected Public improvement of the program. The
identifiable information (PII) is
This form affects entities involved in Agency will collect, analyze, and
collected only to the extent necessary
the export of U.S. goods and services. interpret information gathered through
and is not retained.
Annual Number of Respondents: 17. this generic clearance to identify
strengths and weaknesses of current If these conditions are not met, the
Estimated Time per Respondent: 1 Agency will submit an information
hour. services and make improvements in
service delivery based on feedback. The collection request to OMB for approval
Annual Burden Hours: 17 hours. through the normal PRA process.
Frequency of Reporting of Use: As solicitation of feedback will target areas
such as: Timeliness, appropriateness, To obtain approval for a collection
needed to request a claim payment. that meets the conditions of this generic
accuracy of information, courtesy,
Government Expenses efficiency of service delivery, and clearance, a standardized form will be
resolution of issues with service submitted to OMB along with
Reviewing time per year: 17 hours.
delivery. supporting documentation (e.g., a copy
Average Wages per Hour: $42.50.
Responses will be assessed to plan of the comment card). The submission
Average Cost per Year: $722.50.
(time*wages) and inform efforts to improve or will have automatic approval, unless
Benefits and Overhead: 20%. maintain the quality of service offered to OMB identifies issues within 5 business
Total Government Cost: $867. the public. If this information is not days.
collected, vital feedback from customers The types of collections that this
Bassam Doughman, and stakeholders on the Agency’s generic clearance covers include, but are
Project Manager, Agency Clearance Officer, services will be unavailable. not limited to:
Office of the Chief Information Officer. The Agency will only submit a • Customer comment cards/
[FR Doc. 2017–11183 Filed 5–30–17; 8:45 am] collection for approval under this complaint forms
BILLING CODE 6690–01–P generic clearance if it meets the • Small discussion groups
following conditions: • Focus Groups of customers,
• Information gathered will be used potential customers, delivery partners,
EXPORT-IMPORT BANK only internally for general service or other stakeholders
[Public Notice: 2017–6003] improvement and program management • Cognitive laboratory studies, such
purposes and is not intended for release as those used to refine questions or
Agency Information Collection outside of the agency (if released, assess usability of a Web site;
Activities: Comment Request; EIB 11– procedures outlined in Item 16 wil be • Qualitative customer satisfaction
01, Generic Clearance for the followed); surveys (e.g., post-transaction surveys;
Collection of Qualitative Feedback on • Information gathered will not be
opt-out web surveys)
Agency Service Delivery used for the purpose of substantially
informing influential policy decisions; 1 • In-person observation testing (e.g.,
AGENCY:Export-Import Bank of the U.S. • Information gathered will yield Web site or software usability tests)
Submission for OMB review and
ACTION: qualitative information; the collections The Agency has established a
nlaroche on DSK30NT082PROD with NOTICES

comments request. manager/managing entity to serve for
1 As defined in OMB and agency Information this generic clearance and will conduct
SUMMARY: The proposed clearance is Quality Guidelines, ‘‘influential’’ means that ‘‘an an independent review of each
designed to allow Ex-Im Bank to survey agency can reasonably determine that information collection to ensure
dissemination of the information will have or does
for the purpose of gaining insights into have a clear and substantial impact on important
compliance with the terms of this
customers’ experiences with the agency public policies or important private sector clearance prior to submitting each
and to evaluate product and decisions.’’ collection to OMB.

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Federal Register / Vol. 82, No. 103 / Wednesday, May 31, 2017 / Notices 24969

Affected Public the rear of the 17th Street Building Request for Comment
Individuals representing companies (located on F Street), on business days Comments are invited on: (a) Whether
engaged in business with the Export- between 7:00 a.m. and 5:00 p.m. the collections of information are
Import Bank of the U.S. All comments should refer to the necessary for the proper performance of
relevant OMB control number. A copy the FDIC’s functions, including whether
Burden Hours of the comments may also be submitted the information has practical utility; (b)
Annual Number of Respondents: to the OMB desk officer for the FDIC: the accuracy of the estimates of the
3200. Office of Information and Regulatory burden of the information collections,
Estimated Time per Respondent: 45 Affairs, Office of Management and including the validity of the
minutes. Budget, New Executive Office Building, methodology and assumptions used; (c)
Annual Public Burden Hours: 2400 Washington, DC 20503. ways to enhance the quality, utility, and
hours. FOR FURTHER INFORMATION CONTACT: clarity of the information to be
Frequency of Reporting of Use: On Manny Cabeza at (202) 898–3767 or at collected; and (d) ways to minimize the
occasion. the FDIC address noted above. burden of the collections of information
Government Expense SUPPLEMENTARY INFORMATION: Proposal on respondents, including through the
to renew the following currently use of automated collection techniques
Reviewing Time per Year: 1600 Hours. approved collections of information: or other forms of information
Average Wages per Hour: $42.50. 1. Title: Interagency Bank Merger Act technology. All comments will become
Average Cost per Year: $68,000. Application. a matter of public record.
Benefits and Overhead: 20%. OMB Number: 3064–0015.
Total Government Cost: $81,600. Dated at Washington, DC, this 24th day of
Form Number: None. May 2017.
Bassam Doughman, Affected Public: Individuals or Federal Deposit Insurance Corporation.
Project Manager, Agency Clearance Officer, households; business or other for profit.
Robert E. Feldman,
Office of the Chief Information Officer. Estimated Number of Respondents:
Executive Secretary.
[FR Doc. 2017–11182 Filed 5–30–17; 8:45 am] 241.
Frequency of Response: On occasion. [FR Doc. 2017–11121 Filed 5–30–17; 8:45 am]
BILLING CODE 6690–01–P
Estimated Average Burden Hours per BILLING CODE 6714–01–P
Response: 23.5 hours.
Estimated Total Annual Burden:
FEDERAL DEPOSIT INSURANCE FEDERAL RESERVE SYSTEM
5,664 hours.
CORPORATION
General Description of the Collection:
The Interagency Bank Merger Act Notice of Proposals To Engage in or
Agency Information Collection To Acquire Companies Engaged in
Activities: Proposed Collection Application form is used by the Federal
Deposit Insurance Corporation, the Permissible Nonbanking Activities
Renewals; Comment Request (3064–
0015) Board of Governors of the Federal The companies listed in this notice
Reserve System, and the Comptroller of have given notice under section 4 of the
AGENCY: Federal Deposit Insurance the Currency for applications under Bank Holding Company Act (12 U.S.C.
Corporation (FDIC). section 18(c) of the Federal Deposit 1843) (BHC Act) and Regulation Y, (12
ACTION: Notice and request for comment. Insurance Act (FDIA), as amended (12 CFR part 225) to engage de novo, or to
U.S.C. 1828(c)). The application is used acquire or control voting securities or
SUMMARY: The FDIC, as part of its for a merger, consolidation, or other assets of a company, including the
continuing effort to reduce paperwork combining transaction between companies listed below, that engages
and respondent burden, invites the nonaffiliated parties as well as to effect either directly or through a subsidiary or
general public and other Federal a corporate reorganization between other company, in a nonbanking activity
agencies to take this opportunity to affiliated parties (affiliate transaction). that is listed in § 225.28 of Regulation Y
comment on the renewal of existing There is a different level of burden for (12 CFR 225.28) or that the Board has
information collections, as required by each of the two types of merger determined by Order to be closely
the Paperwork Reduction Act of 1995. transactions, nonaffiliated and affiliated. related to banking and permissible for
Currently, the FDIC is soliciting An affiliate transaction refers to a bank holding companies. Unless
comment on renewal of the information merger, consolidation, other otherwise noted, these activities will be
collection described below. combination, or transfer of any deposit conducted throughout the United States.
DATES: Comments must be submitted on liabilities, between depository Each notice is available for inspection
or before July 31, 2017. institutions that are controlled by the at the Federal Reserve Bank indicated.
ADDRESSES: Interested parties are same holding company. It includes a The notice also will be available for
invited to submit written comments to business combination between a inspection at the offices of the Board of
the FDIC by any of the following depository institution and an affiliated Governors. Interested persons may
methods: interim institution. Applicants express their views in writing on the
• http://www.FDIC.gov/regulations/ proposing affiliate transactions are not question whether the proposal complies
laws/federal/notices.html. required to complete questions 12 with the standards of section 4 of the
• Email: comments@fdic.gov. Include through 14 of this form. If depository BHC Act.
the name and number of the collection institutions are not controlled by the Unless otherwise noted, comments
nlaroche on DSK30NT082PROD with NOTICES

in the subject line of the message. same holding company, the merger regarding the applications must be
• Mail: Manny Cabeza (202–898– transaction is considered nonaffiliated, received at the Reserve Bank indicated
3767). Counsel, MB 3007, Federal and the applicant must complete the or the offices of the Board of Governors
Deposit Insurance Corporation, 550 17th entire form. There is no change in the not later than June 15, 2017.
Street NW., Washington, DC 20429. method or substance of the collection. A. Federal Reserve Bank of San
• Hand Delivery: Comments may be The estimated annual burden remains Francisco (Gerald C. Tsai, Director,
hand-delivered to the guard station at the same. Applications and Enforcement) 101

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Document Created: 2017-05-31 05:59:43
Document Modified: 2017-05-31 05:59:43

Category		Regulatory Information
Collection		Federal Register
sudoc Class		AE 2.7: GS 4.107: AE 2.106:
Publisher		Office of the Federal Register, National Archives and Records Administration
Section		Notices
Action		Submission for OMB review and comments request.
Dates		Comments should be received on or before July 31, 2017, to be assured of consideration.
FR Citation		82 FR 24968