82 FR 27956 - Notice of Request for Revisions of an Information Collection

DEPARTMENT OF TRANSPORTATION
Federal Transit Administration

Federal Register Volume 82, Issue 116 (June 19, 2017)

In accordance with the Paperwork Reduction Act of 1995, this notice announces the intention of the Federal Transit Administration (FTA) to request the Office of Management and Budget (OMB) to approve a renewal without revisions to the following information: Generic Clearance for the Collection of Qualitative Feedback on Agency Service Delivery.

[Federal Register Volume 82, Number 116 (Monday, June 19, 2017)]
[Notices]
[Pages 27956-27957]
From the Federal Register Online  [www.thefederalregister.org]
[FR Doc No: 2017-12634]


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DEPARTMENT OF TRANSPORTATION

Federal Transit Administration

[FTA Docket No. 2017-0018]


Notice of Request for Revisions of an Information Collection

AGENCY: Federal Transit Administration, DOT.

ACTION: Notice of request for comments.

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SUMMARY: In accordance with the Paperwork Reduction Act of 1995, this 
notice announces the intention of the Federal Transit Administration 
(FTA) to request the Office of Management and Budget (OMB) to approve a 
renewal without revisions to the following information: Generic 
Clearance for the Collection of Qualitative Feedback on Agency Service 
Delivery.

DATES: Comments must be submitted before August 18, 2017.

ADDRESSES: To ensure that your comments are not entered more than once 
into the docket, submit comments identified by the docket number by 
only one of the following methods:


[[Page 27957]]


1. Web site: www.regulations.gov. Follow the instructions for 
submitting comments on the U.S. Government electronic docket site. 
(Note: The U.S. Department of Transportation's (DOT's) electronic 
docket is no longer accepting electronic comments.) All electronic 
submissions must be made to the U.S. Government electronic docket site 
at www.regulations.gov. Commenters should follow the directions below 
for mailed and hand-delivered comments.
2. Fax: 202-366-7951.
3. Mail: U.S. Department of Transportation, 1200 New Jersey Avenue SE., 
Docket Operations, M-30, West Building, Ground Floor, Room W12-140, 
Washington, DC 20590-0001.
4. Hand Delivery: U.S. Department of Transportation, 1200 New Jersey 
Avenue SE., Docket Operations, M-30, West Building, Ground Floor, Room 
W12-140, Washington, DC 20590-0001 between 9:00 a.m. and 5:00 p.m., 
Monday through Friday, except federal holidays.

    Instructions: You must include the agency name and docket number 
for this notice at the beginning of your comments. Submit two copies of 
your comments if you submit them by mail. For confirmation that FTA has 
received your comments, include a self-addressed stamped postcard. Note 
that all comments received, including any personal information, will be 
posted and will be available to Internet users, without change, to 
www.regulations.gov. You may review DOT's complete Privacy Act 
Statement in the Federal Register published April 11, 2000, (65 FR 
19477), or you may visit www.regulations.gov.
    Docket: For access to the docket to read background documents and 
comments received, go to www.regulations.gov at any time. Background 
documents and comments received may also be viewed at the U.S. 
Department of Transportation, 1200 New Jersey Avenue SE., Docket 
Operations, M-30, West Building, Ground Floor, Room W12-140, 
Washington, DC 20590-0001 between 9:00 a.m. and 5:00 p.m., Monday 
through Friday, except federal holidays.

FOR FURTHER INFORMATION CONTACT: David Longo, Office of Communications 
and Congressional Affairs, (202) 366-0608, or email at 
[email protected].

SUPPLEMENTARY INFORMATION: Interested parties are invited to send 
comments regarding any aspect of this information collection, 
including: (1) The necessity and utility of the information collection 
for the proper performance of the functions of the FTA; (2) the 
accuracy of the estimated burden; (3) ways to enhance the quality, 
utility, and clarity of the collected information; and (4) ways to 
minimize the collection burden without reducing the quality of the 
collected information. Comments submitted in response to this notice 
will be summarized and/or included in the request for OMB approval of 
this information collection.
    Title: Generic Clearance for the Collection of Qualitative Feedback 
on Agency Service Delivery.
    (OMB Number: 2132-0572).
    Background: The information collection activity will garner 
qualitative customer and stakeholder feedback in an efficient, timely 
manner, in accordance with the Administration's commitment to improving 
service delivery. By qualitative feedback we mean information that 
provides useful insights on perceptions and opinions, but are not 
statistical surveys that yield quantitative results that can be 
generalized to the population of study. This feedback will provide 
insights into customer or stakeholder perceptions, experiences and 
expectations, provide an early warning of issues with service, or focus 
attention on areas where communication, training or changes in 
operations might improve delivery of products or services. These 
collections will allow for ongoing, collaborative and actionable 
communications between the Federal Transit Administration and its 
customers and stakeholders. It will also allow feedback to contribute 
directly to the improvement of program management. Feedback collected 
under this generic clearance will provide useful information, but it 
will not yield data that can be generalized to the overall population. 
This type of generic clearance for qualitative information will not be 
used for quantitative information collections that are designed to 
yield reliably actionable results, such as monitoring trends over time 
or documenting program performance. Such data uses require more 
rigorous designs that address: the target population to which 
generalizations will be made, the sampling frame, the sample design 
(including stratification and clustering), the precision requirements 
or power calculations that justify the proposed sample size, the 
expected response rate, methods for assessing potential nonresponse 
bias, the protocols for data collection, and any testing procedures 
that were or will be undertaken prior to fielding the study. Depending 
on the degree of influence the results are likely to have, such 
collections may still be eligible for sub mission for other generic 
mechanisms that are designed to yield quantitative results.
    Affected Public: Individuals and Households, Businesses and 
Organizations, State, Local or Tribal Government.
    Below we provide the Federal Transit Administration's projected 
average estimates for the next three years:
    Respondents: 2,700.
    Annual Responses: 2,700.
    Frequency of Response: Once per request.
    Burden Hours: 592 annually.

William Hyre,
Deputy Associate Administrator for Administration.
[FR Doc. 2017-12634 Filed 6-16-17; 8:45 am]
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