82 FR 32687 - Agency Information Collection Activities: Proposed Collection; Comment Request; Generic Clearance for the Collection of Qualitative Feedback on Agency Service Delivery

COURT SERVICES AND OFFENDER SUPERVISION AGENCY FOR THE DISTRICT OF COLUMBIA

Federal Register Volume 82, Issue 135 (July 17, 2017)

Page Range		32687-32688
FR Document		2017-14928

This notice announces the intention of the CSOSA to request that the Office of Management and Budget (OMB) approve the proposed Generic Information Collection request (Generic ICR): ``Generic Clearance for the Collection of Qualitative Feedback on Agency Service Delivery.'' In accordance with the Paperwork Reduction Act (44 U.S.C. 3501 et seq.), this notice announces CSOSA's intent to submit this collection to OMB for approval. CSOSA invites the public to comment on this proposed information collection.

Federal Register, Volume 82 Issue 135 (Monday, July 17, 2017)

[Federal Register Volume 82, Number 135 (Monday, July 17, 2017)]
[Notices]
[Pages 32687-32688]
From the Federal Register Online  [www.thefederalregister.org]
[FR Doc No: 2017-14928]


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COURT SERVICES AND OFFENDER SUPERVISION AGENCY FOR THE DISTRICT OF 
COLUMBIA


Agency Information Collection Activities: Proposed Collection; 
Comment Request; Generic Clearance for the Collection of Qualitative 
Feedback on Agency Service Delivery

AGENCY: Court Services and Offender Supervision Agency for the District 
of Columbia (CSOSA).

ACTION: Notice and request for comments.

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SUMMARY: This notice announces the intention of the CSOSA to request 
that the Office of Management and Budget (OMB) approve the proposed 
Generic Information Collection request (Generic ICR): ``Generic 
Clearance for the Collection of Qualitative Feedback on Agency Service 
Delivery.'' In accordance with the Paperwork Reduction Act (44 U.S.C. 
3501 et seq.), this notice announces CSOSA's intent to submit this 
collection to OMB for approval. CSOSA invites the public to comment on 
this proposed information collection.

DATES: Consideration will be given to all comments received by August 
16, 2017.

ADDRESSES: You may submit written comments, identified by ``Collection 
of Qualitative Feedback on Agency Service Delivery'' to: Rochelle 
Durant, Program Analyst, Office of General Counsel, Court Services and 
Offender Supervision Agency for the District of Columbia, 633 Indiana 
Avenue NW., Washington, DC 20004 or to [email protected] Fax: 
(202) 220-5315.
    Comments submitted in response to this notice may be made available 
to the public. For this reason, please do not include in your comments 
information of a confidential nature, such as sensitive personal 
information or proprietary information. If you send an email comment, 
your email address will be automatically captured and included as part 
of the comment that is placed in the public docket and may be made 
available on the Internet. Please note that responses to this public 
comment request containing any routine notice about the confidentiality 
of the communication will be treated as public comments that may be 
made available to the public notwithstanding the inclusion of the 
routine notice.

FOR FURTHER INFORMATION CONTACT: Rochelle Durant, Program Analyst, 
Office of General Counsel, Court Services and Offender Supervision 
Agency for the District of Columbia, 633 Indiana Avenue NW., Room 1253, 
Washington, DC 20004, (202) 220-5304 or to [email protected].
    For content support: William T. Miles, Congressional Affairs 
Specialist, Office of Legislative, Intergovernmental and Public 
Affairs, Court Services and Offender Supervision Agency for the 
District of Columbia, 633 Indiana Avenue NW., Room 1268, Washington, DC 
20004, (202) 220-5344 or to [email protected].

SUPPLEMENTARY INFORMATION: Notice and request for public comment on 
this collection was published in the Federal Register on May 3, 2017 at 
82 FR 84. The Agency did not receive any comments in response to the 
60-day notice published in the Federal Register.
    Title: Generic Clearance for the Collection of Qualitative Feedback 
on Agency Service Delivery.
    Abstract: Under the PRA (44 U.S.C. 3501-3520), federal agencies 
must obtain approval from the Office of Management and Budget (OMB) for 
each collection of information they collect or sponsor. Section 
3506(c)(2)(A) of the PRA (944 U.S.C. 3506(c)(2)(A) requires federal 
agencies to provide a 60-day notice in the Federal Register concerning 
each proposed collection of information, including each proposed 
extension of an existing collection of information, before submitting 
the collection of information to OMB for approval. To comply with this 
requirement, CSOSA is publishing notice of the proposed collection of 
information set forth in this document. The proposed information 
collection activity provides a means to garner qualitative customer and 
stakeholder feedback in an efficient, timely manner, in accordance with 
the Administration's commitment to improving service delivery. By 
qualitative feedback we mean information that provides useful insights 
on perceptions and opinions, but are not statistical surveys that yield 
quantitative results that can be generalized to the population of 
study. This feedback will provide insights into customer or stakeholder 
perceptions, experiences and expectations, provide an early warning of 
issues with service, or focus attention on areas where communication, 
training or changes in operations might improve delivery of products or 
services. These collections will allow for ongoing, collaborative and 
actionable communications between the Agency and its customers and 
stakeholders. It will also allow feedback to contribute directly to the 
improvement of program management.
    The Agency has traditionally used paper form surveys as its primary 
public information collection method. However, to further comply with 
the goals of the PRA, the Agency is planning to implement the use of 
online electronic survey tools to obtain customer and client feedback 
regarding Agency programs and supervision support services. The Agency 
will request authorization from OMB to add to the Agency's current 
paper form option provided to our public stakeholders, an electronic 
option to complete the Agency's standard surveys online. The contents 
in online version and in paper versions of the Agency's surveys will be 
identical.
    Similar to the process used for gaining pubic feedback via the 
Agency's traditional paper form surveys, the online surveys would be 
forwarded to the meeting participants at the conclusion of an event or 
program via the participants previously registered email address. The 
results of the electronic surveys would be tallied by the online 
software and then forward to a centralized user account for further 
evaluation and review or to be merged with any results from completed 
hard copy paper surveys. Prior to implementation and use of the online 
survey, the Agency will conduct internal testing with fewer than nine 
members of the public to ensure proper functioning and ease of use.
    The solicitation of feedback will target areas such as: Timeliness, 
appropriateness, accuracy of information, courtesy, efficiency of 
service delivery, and resolution of issues with service delivery. 
Responses will be assessed to plan and inform efforts to improve or 
maintain the quality of service offered to the public. If this 
information is not collected, vital feedback from customers and

[[Page 32688]]

stakeholders on the Agency's services will be unavailable.
    The Agency will only submit a collection for approval under this 
generic clearance if it meets the following conditions:
    1. The collections are voluntary;
    2. The collections are low-burden for respondents (based on 
considerations of total burden hours, total number of respondents, or 
burden-hours per respondent) and are low-cost for both the respondents 
and the federal government;
    3. The collections are non-controversial and do not raise issues of 
concern to other federal agencies;
    4. Any collection is targeted to the solicitation of opinions from 
respondents who have experience with the program or may have experience 
with the program in the near future;
    5. Personally identifiable information (PII) is collected only to 
the extent necessary and is not retained;
    6. Information gathered will be used only internally for general 
service improvement and program management purposes and is not intended 
for release outside of the agency;
    7. Information gathered will not be used for the purpose of 
substantially informing influential policy decisions; and
    8. Information gathered will yield qualitative information; the 
collections will not be designed or expected to yield statistically 
reliable results or used as though the results are generalizable to the 
population of study.

Feedback collected under this generic clearance provides useful 
information, but it does not yield data that can be generalized to the 
overall population. This type of generic clearance for qualitative 
information will not be used for quantitative information collections 
that are designed to yield reliably actionable results, such as 
monitoring trends over time or documenting program performance. Such 
data uses require more rigorous designs that address: The target 
population to which generalizations will be made, the sampling frame, 
the sample design (including stratification and clustering), the 
precision requirements or power calculations that justify the proposed 
sample size, the expected response rate, methods for assessing 
potential non-response bias, the protocols for data collection, and any 
testing procedures that were or will be undertaken prior to fielding 
the study. Depending on the degree of influence the results are likely 
to have, such collections may still be eligible for submission for 
other generic mechanisms that are designed to yield quantitative 
results.
    As a general matter, information collections will not result in any 
new system of records containing privacy information and will not ask 
questions of a sensitive nature, such as sexual behavior and attitudes, 
religious beliefs, and other matters that are commonly considered 
private.
    Current Actions: New collection of information.
    Type of Review: New Collection.
    (1) Affected Public: Individuals currently under CSOSA supervision. 
CSOSA stakeholders including criminal justice system (e.g., judges, law 
enforcement officers) and community partners.
    Estimated Number of Respondents: 450.
    Below we provide projected average estimates for the next three 
years:
    Average Expected Annual Number of activities: 15.
    Average number of Respondents per Activity: 30.
    Annual responses: 450.
    Frequency of Response: Once per request.
    Average minutes per response: 10.
    Burden hours: 75.
    Request for Comments: Comments submitted in response to this notice 
will be summarized and/or included in the request for OMB approval. 
Comments are invited on: (a) Whether the collection of information is 
necessary for the proper performance of the functions of the agency, 
including whether the information shall have practical utility; (b) the 
accuracy of the agency's estimate of the burden of the collection of 
information; (c) ways to enhance the quality, utility, and clarity of 
the information to be collected; (d) whether paper or electronic 
information collection is preferred and explanation regarding choice; 
and (e) estimates of capital or start-up costs and costs of operation, 
maintenance, and purchase of services to provide information. Burden 
means the total time, effort, or financial resources expended by 
persons to generate, maintain, retain, disclose or provide information 
to or for a Federal agency. This includes the time needed to review 
instructions; to develop, acquire, install and utilize technology and 
systems for the purpose of collecting, validating and verifying 
information, processing and maintaining information, and disclosing and 
providing information; to train personnel and to be able to respond to 
a collection of information, to search data sources, to complete and 
review the collection of information; and to transmit or otherwise 
disclose the information.

    Dated: July 11, 2017.
Rochelle Durant,
Program Analyst, Court Services and Offender Supervision Agency for the 
District of Columbia.
[FR Doc. 2017-14928 Filed 7-14-17; 8:45 am]
 BILLING CODE 3129-04-P

Federal Register / Vol. 82, No. 135 / Monday, July 17, 2017 / Notices 32687

validity of the methods and the include in your comments information delivery. By qualitative feedback we
assumptions used; (c) Ways to enhance of a confidential nature, such as mean information that provides useful
the quality, utility, and clarity of the sensitive personal information or insights on perceptions and opinions,
information to be collected; and (d) proprietary information. If you send an but are not statistical surveys that yield
Ways to minimize the burden of the email comment, your email address will quantitative results that can be
collection of information on be automatically captured and included generalized to the population of study.
respondents, including through the use as part of the comment that is placed in This feedback will provide insights into
of automated collection techniques or the public docket and may be made customer or stakeholder perceptions,
other forms of information technology. available on the Internet. Please note experiences and expectations, provide
Comments submitted in response to this that responses to this public comment an early warning of issues with service,
notice will be reviewed by OMB as part request containing any routine notice or focus attention on areas where
of its review of this request. All about the confidentiality of the communication, training or changes in
comments will become a matter of communication will be treated as public operations might improve delivery of
public record. comments that may be made available to products or services. These collections
the public notwithstanding the will allow for ongoing, collaborative and
Darrin A. King,
inclusion of the routine notice. actionable communications between the
Paperwork Reduction Act Officer, Bureau of Agency and its customers and
Consumer Financial Protection. FOR FURTHER INFORMATION CONTACT:
Rochelle Durant, Program Analyst, stakeholders. It will also allow feedback
[FR Doc. 2017–14907 Filed 7–14–17; 8:45 am]
Office of General Counsel, Court to contribute directly to the
BILLING CODE 4810–AM–P improvement of program management.
Services and Offender Supervision
Agency for the District of Columbia, 633 The Agency has traditionally used
Indiana Avenue NW., Room 1253, paper form surveys as its primary public
COURT SERVICES AND OFFENDER Washington, DC 20004, (202) 220–5304 information collection method.
SUPERVISION AGENCY FOR THE or to Rochelle.Durant@csosa.gov. However, to further comply with the
DISTRICT OF COLUMBIA For content support: William T. goals of the PRA, the Agency is
Miles, Congressional Affairs Specialist, planning to implement the use of online
Agency Information Collection
Office of Legislative, Intergovernmental electronic survey tools to obtain
Activities: Proposed Collection;
and Public Affairs, Court Services and customer and client feedback regarding
Comment Request; Generic Clearance
Offender Supervision Agency for the Agency programs and supervision
for the Collection of Qualitative
District of Columbia, 633 Indiana support services. The Agency will
Feedback on Agency Service Delivery
Avenue NW., Room 1268, Washington, request authorization from OMB to add
AGENCY: Court Services and Offender DC 20004, (202) 220–5344 or to to the Agency’s current paper form
Supervision Agency for the District of William.Miles@csosa.gov. option provided to our public
Columbia (CSOSA). SUPPLEMENTARY INFORMATION: Notice stakeholders, an electronic option to
ACTION: Notice and request for and request for public comment on this complete the Agency’s standard surveys
comments. collection was published in the Federal online. The contents in online version
Register on May 3, 2017 at 82 FR 84. and in paper versions of the Agency’s
SUMMARY: This notice announces the The Agency did not receive any surveys will be identical.
intention of the CSOSA to request that comments in response to the 60-day Similar to the process used for gaining
the Office of Management and Budget notice published in the Federal pubic feedback via the Agency’s
(OMB) approve the proposed Generic Register. traditional paper form surveys, the
Information Collection request (Generic Title: Generic Clearance for the online surveys would be forwarded to
ICR): ‘‘Generic Clearance for the Collection of Qualitative Feedback on the meeting participants at the
Collection of Qualitative Feedback on Agency Service Delivery. conclusion of an event or program via
Agency Service Delivery.’’ In Abstract: Under the PRA (44 U.S.C. the participants previously registered
accordance with the Paperwork 3501–3520), federal agencies must email address. The results of the
Reduction Act (44 U.S.C. 3501 et seq.), obtain approval from the Office of electronic surveys would be tallied by
this notice announces CSOSA’s intent to Management and Budget (OMB) for each the online software and then forward to
submit this collection to OMB for collection of information they collect or a centralized user account for further
approval. CSOSA invites the public to sponsor. Section 3506(c)(2)(A) of the evaluation and review or to be merged
comment on this proposed information PRA (944 U.S.C. 3506(c)(2)(A) requires with any results from completed hard
collection. federal agencies to provide a 60-day copy paper surveys. Prior to
DATES: Consideration will be given to all notice in the Federal Register implementation and use of the online
comments received by August 16, 2017. concerning each proposed collection of survey, the Agency will conduct
ADDRESSES: You may submit written information, including each proposed internal testing with fewer than nine
comments, identified by ‘‘Collection of extension of an existing collection of members of the public to ensure proper
Qualitative Feedback on Agency Service information, before submitting the functioning and ease of use.
Delivery’’ to: Rochelle Durant, Program collection of information to OMB for The solicitation of feedback will target
Analyst, Office of General Counsel, approval. To comply with this areas such as: Timeliness,
asabaliauskas on DSKBBXCHB2PROD with NOTICES

Court Services and Offender requirement, CSOSA is publishing appropriateness, accuracy of
Supervision Agency for the District of notice of the proposed collection of information, courtesy, efficiency of
Columbia, 633 Indiana Avenue NW., information set forth in this document. service delivery, and resolution of
Washington, DC 20004 or to The proposed information collection issues with service delivery. Responses
Rochelle.Durant@csosa.gov Fax: (202) activity provides a means to garner will be assessed to plan and inform
220–5315. qualitative customer and stakeholder efforts to improve or maintain the
Comments submitted in response to feedback in an efficient, timely manner, quality of service offered to the public.
this notice may be made available to the in accordance with the Administration’s If this information is not collected, vital
public. For this reason, please do not commitment to improving service feedback from customers and

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Document Created: 2017-07-15 03:45:58
Document Modified: 2017-07-15 03:45:58

Category		Regulatory Information
Collection		Federal Register
sudoc Class		AE 2.7: GS 4.107: AE 2.106:
Publisher		Office of the Federal Register, National Archives and Records Administration
Section		Notices
Action		Notice and request for comments.
Dates		Consideration will be given to all comments received by August 16, 2017.
Contact		Rochelle Durant, Program Analyst, Office of General Counsel, Court Services and Offender Supervision Agency for the District of Columbia, 633 Indiana Avenue NW., Room 1253, Washington, DC 20004, (202) 220-5304 or to [email protected]
FR Citation		82 FR 32687