82_FR_33208 82 FR 33071 - Agency Information Collection Activities: Comment Request

82 FR 33071 - Agency Information Collection Activities: Comment Request

BUREAU OF CONSUMER FINANCIAL PROTECTION

Federal Register Volume 82, Issue 137 (July 19, 2017)

Page Range33071-33072
FR Document2017-15105

In accordance with the Paperwork Reduction Act of 1995 (PRA), the Bureau of Consumer Financial Protection (Bureau) is requesting to renew the Office of Management and Budget (OMB) approval for an existing information collection titled, ``Generic Information Collection Plan for Consumer Complaint and Information Collection System (Testing and Feedback).''

Federal Register, Volume 82 Issue 137 (Wednesday, July 19, 2017) 
[Federal Register Volume 82, Number 137 (Wednesday, July 19, 2017)]
[Notices]
[Pages 33071-33072]
From the Federal Register Online  [www.thefederalregister.org]
[FR Doc No: 2017-15105]


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BUREAU OF CONSUMER FINANCIAL PROTECTION

[Docket No. CFPB-2017-0022]


Agency Information Collection Activities: Comment Request

AGENCY: Bureau of Consumer Financial Protection.

ACTION: Notice and request for comment.

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SUMMARY: In accordance with the Paperwork Reduction Act of 1995 (PRA), 
the Bureau of Consumer Financial Protection (Bureau) is requesting to 
renew the Office of Management and Budget (OMB) approval for an 
existing information collection titled, ``Generic Information 
Collection Plan for Consumer Complaint and Information Collection 
System (Testing and Feedback).''

DATES: Written comments are encouraged and must be received on or 
before September 18, 2017 to be assured of consideration.

ADDRESSES: You may submit comments, identified by the title of the 
information collection, OMB Control Number (see below), and docket 
number (see above), by any of the following methods:
     Electronic: http://www.regulations.gov. Follow the 
instructions for submitting comments.
     Mail: Consumer Financial Protection Bureau (Attention: PRA 
Office), 1700 G Street NW., Washington, DC 20552.
     Hand Delivery/Courier: Consumer Financial Protection 
Bureau (Attention: PRA Office), 1275 First Street NE., Washington, DC 
20002.
    Please note that comments submitted after the comment period will 
not be accepted. In general, all comments received will become public 
records, including any personal information provided. Sensitive 
personal information, such as account numbers or Social Security 
numbers, should not be included.

FOR FURTHER INFORMATION CONTACT: Documentation prepared in support of 
this information collection request is available at 
www.regulations.gov. Requests for additional information should be 
directed to the Consumer Financial Protection Bureau, (Attention: PRA 
Office), 1700 G Street NW., Washington, DC 20552, (202) 435-9575, or 
email: [email protected]. Please do not submit comments to this 
mailbox.

SUPPLEMENTARY INFORMATION:
    Title of Collection: Generic Information Collection Plan for 
Consumer Complaint and Information Collection System (Testing and 
Feedback).
    OMB Control Number: 3170-0442.
    Type of Review: Extension without change of a currently approved 
collection.
    Affected Public: Individuals or households.
    Estimated Number of Respondents: 710,000.
    Estimated Total Annual Burden Hours: 118,334.
    Abstract: Over the past several years, the CFPB has undertaken a 
variety of service delivery-focused activities contemplated by the 
Dodd-Frank Wall Street Reform and Consumer Protection Act, Public Law 
111-2013 (Dodd-Frank Act). These activities, which include consumer 
complaint and inquiry processing, referral, and monitoring, involve 
several interrelated systems.\1\ The streamlined process of the generic 
clearance will continue to allow the Bureau to implement these systems 
efficiently, in line with the Bureau's commitment to continuous 
improvement of its delivery of services through iterative testing and 
feedback collection.
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    \1\ These interrelated systems include secure, web-based portals 
that allow consumers, companies, and agencies to access complaints 
and an online ``Tell Your Story'' feature that allows consumers to 
share feedback about their experiences in the consumer financial 
marketplace.
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    This is a routine request for OMB to renew its approval of the 
collections of information currently approved under this OMB control 
number. The Bureau is not proposing any new or revised collections of 
information pursuant to this request.
    Request for Comments: Comments are invited on: (a) Whether the 
collection of information is necessary for the proper performance of 
the functions of the Bureau, including whether the information will 
have practical utility; (b) The accuracy of the Bureau's estimate of 
the burden of the collection of information, including the validity of

[[Page 33072]]

the methods and the assumptions used; (c) Ways to enhance the quality, 
utility, and clarity of the information to be collected; and (d) Ways 
to minimize the burden of the collection of information on respondents, 
including through the use of automated collection techniques or other 
forms of information technology. Comments submitted in response to this 
notice will be summarized and/or included in the request for OMB 
approval. All comments will become a matter of public record.

    Dated: July 11, 2017.
Darrin A. King,
Paperwork Reduction Act Officer, Bureau of Consumer Financial 
Protection.
[FR Doc. 2017-15105 Filed 7-18-17; 8:45 am]
BILLING CODE 4810-AM-P

Federal Register / Vol. 82, No. 137 / Wednesday, July 19, 2017 / Notices 33071 or Social Security numbers, should not on respondents, including through the FOR FURTHER INFORMATION CONTACT: be included. use of automated collection techniques Documentation prepared in support of FOR FURTHER INFORMATION CONTACT: or other forms of information this information collection request is Documentation prepared in support of technology. Comments submitted in available at www.regulations.gov. this information collection request is response to this notice will be Requests for additional information available at www.regulations.gov. summarized and/or included in the should be directed to the Consumer Requests for additional information request for OMB approval. All Financial Protection Bureau, (Attention: should be directed to the Consumer comments will become a matter of PRA Office), 1700 G Street NW., Financial Protection Bureau, (Attention: public record. Washington, DC 20552, (202) 435–9575, PRA Office), 1700 G Street NW., Dated: July 11, 2017. or email: CFPB_PRA@cfpb.gov. Please Washington, DC 20552, (202) 435–9575, Darrin A. King, do not submit comments to this or email: CFPB_PRA@cfpb.gov. Please mailbox. Paperwork Reduction Act Officer, Bureau of do not submit comments to this Consumer Financial Protection. SUPPLEMENTARY INFORMATION: mailbox. [FR Doc. 2017–15110 Filed 7–18–17; 8:45 am] Title of Collection: Generic SUPPLEMENTARY INFORMATION: BILLING CODE 4810–AM–P Information Collection Plan for Title of Collection: CFPB’s Consumer Consumer Complaint and Information Response Intake Form. Collection System (Testing and OMB Control Number: 3170–0011. BUREAU OF CONSUMER FINANCIAL Feedback). Type of Review: Extension with PROTECTION OMB Control Number: 3170–0442. change to a currently approved Type of Review: Extension without [Docket No. CFPB–2017–0022] collection. change of a currently approved Affected Public: Individuals or Agency Information Collection collection. households. Activities: Comment Request Affected Public: Individuals or Estimated Number of Respondents: households. 3,000,000. AGENCY: Bureau of Consumer Financial Estimated Number of Respondents: Estimated Total Annual Burden Protection. 710,000. Hours: 387,500. ACTION: Notice and request for comment. Estimated Total Annual Burden Abstract: The Intake Form is designed Hours: 118,334. to aid consumers in the submission of SUMMARY: In accordance with the Abstract: Over the past several years, complaints, inquiries, and feedback and Paperwork Reduction Act of 1995 the CFPB has undertaken a variety of to help the Bureau fulfill its statutory (PRA), the Bureau of Consumer service delivery-focused activities requirements.1 Consumers are able to Financial Protection (Bureau) is contemplated by the Dodd-Frank Wall complete and submit information requesting to renew the Office of Street Reform and Consumer Protection through the Intake Form electronically Management and Budget (OMB) Act, Public Law 111–2013 (Dodd-Frank on the Bureau’s Web site. Alternatively, approval for an existing information Act). These activities, which include respondents may request that the collection titled, ‘‘Generic Information consumer complaint and inquiry Bureau mail a paper copy of the Intake Collection Plan for Consumer Complaint processing, referral, and monitoring, Form, and then mail or fax it back to the and Information Collection System involve several interrelated systems.1 Bureau; or call to submit a complaint by (Testing and Feedback).’’ The streamlined process of the generic telephone. The questions within the DATES: Written comments are clearance will continue to allow the Intake Form prompt respondents for a encouraged and must be received on or Bureau to implement these systems description of, and key facts about, the before September 18, 2017 to be assured efficiently, in line with the Bureau’s complaint at issue, the desired of consideration. commitment to continuous resolution, contact and account ADDRESSES: You may submit comments, improvement of its delivery of services information, information about the identified by the title of the information through iterative testing and feedback company they are submitting a collection, OMB Control Number (see collection. complaint about, and previous action below), and docket number (see above), This is a routine request for OMB to taken to attempt to resolve the by any of the following methods: renew its approval of the collections of complaint. • Electronic: http:// information currently approved under Request for Comments: Comments are www.regulations.gov. Follow the this OMB control number. The Bureau invited on: (a) Whether the collection of instructions for submitting comments. is not proposing any new or revised information is necessary for the proper • Mail: Consumer Financial collections of information pursuant to performance of the functions of the Protection Bureau (Attention: PRA this request. Bureau, including whether the Office), 1700 G Street NW., Washington, Request for Comments: Comments are information will have practical utility; DC 20552. invited on: (a) Whether the collection of (b) The accuracy of the Bureau’s • Hand Delivery/Courier: Consumer information is necessary for the proper estimate of the burden of the collection Financial Protection Bureau (Attention: performance of the functions of the of information, including the validity of PRA Office), 1275 First Street NE., Bureau, including whether the the methods and the assumptions used; Washington, DC 20002. information will have practical utility; (c) Ways to enhance the quality, utility, asabaliauskas on DSKBBXCHB2PROD with NOTICES Please note that comments submitted (b) The accuracy of the Bureau’s and clarity of the information to be after the comment period will not be estimate of the burden of the collection collected; and (d) Ways to minimize the accepted. In general, all comments of information, including the validity of burden of the collection of information received will become public records, including any personal information 1 These interrelated systems include secure, web- 1 See Dodd-Frank Wall Street Reform and based portals that allow consumers, companies, and provided. Sensitive personal Consumer Protection Act, Public Law 111–203, agencies to access complaints and an online ‘‘Tell Title X, Sections 1013(b)(3), 1021(c)(2), and 1034, information, such as account numbers Your Story’’ feature that allows consumers to share codified at 12 U.S.C. 5493(b)(3), 5511(c)(2), and or Social Security numbers, should not feedback about their experiences in the consumer 5534. be included. financial marketplace. VerDate Sep<11>2014 18:49 Jul 18, 2017 Jkt 241001 PO 00000 Frm 00032 Fmt 4703 Sfmt 4703 E:\FR\FM\19JYN1.SGM 19JYN1

33072 Federal Register / Vol. 82, No. 137 / Wednesday, July 19, 2017 / Notices the methods and the assumptions used; Individuals who use a the form. It can be completed and (c) Ways to enhance the quality, utility, telecommunications device for the deaf submitted via email. The survey and clarity of the information to be (TTY–TDD) may call 1–800–833–3722 requests some existing organizational collected; and (d) Ways to minimize the between 8:00 a.m. and 8:00 p.m. Eastern documents, such as an IRS Form 990 burden of the collection of information Time, Monday through Friday. and audited financial statements. on respondents, including through the FOR FURTHER INFORMATION CONTACT: Organizations can provide those use of automated collection techniques Douglas Godesky, Senior Grants Officer, documents electronically or submit or other forms of information 202–606–6967 or by email at dgodesky@ them on paper. CNCS seeks to renew the technology. Comments submitted in cns.gov. current information collection. The response to this notice will be SUPPLEMENTARY INFORMATION: CNCS is renewed information collection summarized and/or included in the particularly interested in comments includes the correction of minor request for OMB approval. All that: administrative and typographical errors comments will become a matter of • Evaluate whether the proposed and simplifies the submission public record. collection of information is necessary instructions. The information collection Dated: July 11, 2017. for the proper performance of the will otherwise be used in the same Darrin A. King, functions of CNCS, including whether manner as the existing application. the information will have practical CNCS also seeks to continue using the Paperwork Reduction Act Officer, Bureau of Consumer Financial Protection. utility; current application until the revised • Evaluate the accuracy of the application is approved by OMB. The [FR Doc. 2017–15105 Filed 7–18–17; 8:45 am] agency’s estimate of the burden of the current application is due to expire on BILLING CODE 4810–AM–P proposed collection of information, September 30, 2017. including the validity of the Dated: July 13, 2017. methodology and assumptions used; Douglas Godesky, CORPORATION FOR NATIONAL AND • Enhance the quality, utility, and COMMUNITY SERVICE clarity of the information to be Senior Grants Officer, Office of Grants Management, Corporation for National and collected; and Community Service. Agency Information Collection • Minimize the burden of the Activities; Submission to the Office of [FR Doc. 2017–15070 Filed 7–18–17; 8:45 am] collection of information on those who Management and Budget for Review are expected to respond, including the BILLING CODE 6050–28–P and Approval; Comment Request; use of appropriate automated, Financial Management Survey electronic, mechanical, or other technological collection techniques or AGENCY: Corporation for National and DEPARTMENT OF DEFENSE other forms of information technology Community Service. (e.g., permitting electronic submissions Office of the Secretary ACTION: Notice. of responses). Comments submitted in response to SUMMARY: In accordance with the [Transmittal No. 16–73] this notice will be summarized and/or Paperwork Reduction Act of 1995, included in the request for Office of CNCS is proposing to renew an 36(b)(1) Arms Sales Notification Management and Budget approval of the information collection. information collection request; they will AGENCY: Defense Security Cooperation DATES: Written comments must be also become a matter of public record. Agency, Department of Defense. submitted to the individual and office listed in the ADDRESSES section by Current Action ACTION: Notice. September 18, 2017. Title of Collection: Financial SUMMARY: The Department of Defense is ADDRESSES: To access and review all the Management Survey. publishing the unclassified text of a documents related to information OMB Control Number: 3045–0102. section 36(b)(1) arms sales notification. collection listed in this notice, please Type of Review: Renewal. Respondents/Affected Public: FOR FURTHER INFORMATION CONTACT: use http://regulations.gov. You may Kathy Valadez, (703) 697–9217 or submit comments, identified by the title Organizations that are first time grant recipients to the CNCS. Pamela Young, (703) 697–9107; DSCA/ of the information collection activity, by DSA–RAN. any of the following methods: Total Estimated Number of (1) By mail sent to: Corporation for Respondents: 20. SUPPLEMENTARY INFORMATION: This Total Estimated Frequency: Once. 36(b)(1) arms sales notification is National and Community Service, Doug Total Estimated Average Time per Godesky, Senior Grants Officer, Office published to fulfill the requirements of Response: Averages 1.75 hours. section 155 of Public Law 104–164 of Grants Management, CNCS, 250 E. Total Estimated Number of Annual Street SW., Washington, DC 20525. dated July 21, 1996. The following is a Burden Hours: 35 hours. copy of a letter to the Speaker of the (2) By hand delivery or by courier to Total Burden Cost (capital/startup): the CNCS mailroom at Room 8100 at the House of Representatives, Transmittal None. 16–73 with attached Policy Justification mail address given in paragraph (1) Total Burden Cost (operating/ above, between 9:00 a.m. and 4:00 p.m. and Sensitivity of Technology. maintenance): None. asabaliauskas on DSKBBXCHB2PROD with NOTICES Eastern Time, Monday through Friday, Dated: July 13, 2017. except Federal holidays. Abstract Aaron Siegel, (3) Electronically through Organizations that are receiving CNCS Alternate OSD Federal Register Liaison www.regulations.gov. grant funds for the first time complete Officer,Department of Defense. VerDate Sep<11>2014 18:49 Jul 18, 2017 Jkt 241001 PO 00000 Frm 00033 Fmt 4703 Sfmt 4703 E:\FR\FM\19JYN1.SGM 19JYN1


Document Created: 2017-07-19 06:17:34
Document Modified: 2017-07-19 06:17:34
CategoryRegulatory Information
CollectionFederal Register
sudoc ClassAE 2.7:
GS 4.107:
AE 2.106:
PublisherOffice of the Federal Register, National Archives and Records Administration
SectionNotices
ActionNotice and request for comment.
DatesWritten comments are encouraged and must be received on or before September 18, 2017 to be assured of consideration.
ContactDocumentation prepared in support of this information collection request is available at www.regulations.gov. Requests for additional information should be directed to the Consumer Financial Protection Bureau, (Attention: PRA Office), 1700 G Street NW., Washington, DC 20552, (202) 435-9575, or email: [email protected] Please do not submit comments to this mailbox.
FR Citation82 FR 33071 
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