82 FR 37508 - Agency Information Collection Activities: Extension of an Approved Information Collection Request; Comment Request; Generic Clearance for the Collection of Qualitative Feedback on Agency Service Delivery

DEPARTMENT OF TRANSPORTATION
Federal Motor Carrier Safety Administration

Federal Register Volume 82, Issue 153 (August 10, 2017)

Page Range		37508-37509
FR Document		2017-16873

In accordance with the Paperwork Reduction Act of 1995, FMCSA announces its plan to submit the Information Collection Request (ICR) described below to the Office of Management and Budget (OMB) for its review and approval, and invites public comment. FMCSA requests approval to extend an existing ICR titled, ``Generic Clearance for the Collection of Qualitative Feedback on Agency Service Delivery.'' This ICR allows for ongoing, collaborative and actionable communication between FMCSA and its customers and stakeholders. It also allows feedback to contribute directly to the improvement of program management. The purpose of this notice is to allow 60 days for public comment before FMCSA submits its request to OMB.

Federal Register, Volume 82 Issue 153 (Thursday, August 10, 2017)

[Federal Register Volume 82, Number 153 (Thursday, August 10, 2017)]
[Notices]
[Pages 37508-37509]
From the Federal Register Online  [www.thefederalregister.org]
[FR Doc No: 2017-16873]


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DEPARTMENT OF TRANSPORTATION

Federal Motor Carrier Safety Administration

[Docket No. FMCSA-2017-0138]


Agency Information Collection Activities: Extension of an 
Approved Information Collection Request; Comment Request; Generic 
Clearance for the Collection of Qualitative Feedback on Agency Service 
Delivery

AGENCY: Federal Motor Carrier Safety Administration (FMCSA), DOT.

ACTION: Notice and request for comments.

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SUMMARY: In accordance with the Paperwork Reduction Act of 1995, FMCSA 
announces its plan to submit the Information Collection Request (ICR) 
described below to the Office of Management and Budget (OMB) for its 
review and approval, and invites public comment. FMCSA requests 
approval to extend an existing ICR titled, ``Generic Clearance for the 
Collection of Qualitative Feedback on Agency Service Delivery.'' This 
ICR allows for ongoing, collaborative and actionable communication 
between FMCSA and its customers and stakeholders. It also allows 
feedback to contribute directly to the improvement of program 
management. The purpose of this notice is to allow 60 days for public 
comment before FMCSA submits its request to OMB.

DATES: We must receive your comments on or before October 10, 2017.

ADDRESSES: You may submit comments identified by Federal Docket 
Management System (FDMS) Docket Number FMCSA-2017-0138 using any of the 
following methods:
     Federal eRulemaking Portal: http://www.regulations.gov. 
Follow the online instructions for submitting comments.
     Fax: 1-202-493-2251.
     Mail: Docket Management Facility; U.S. Department of 
Transportation, 1200 New Jersey Avenue SE., West Building, Ground 
Floor, Room W12-140, Washington, DC 20590-0001.
     Hand Delivery or Courier: West Building, Ground Floor, 
Room W12-140, 1200 New Jersey Avenue SE., Washington, DC, between 9 
a.m. and 5 p.m. e.t., Monday through Friday, except Federal holidays.
    Instructions: All submissions must include the Agency name and 
docket number. For detailed instructions on submitting comments and 
additional information on the exemption process, see the ``Public 
Participation'' heading below. Note that all comments received will be 
posted without change to http://www.regulations.gov, including any 
personal information provided. Please see the ``Privacy Act'' heading 
below.
    Docket: For access to the docket to read background documents or 
comments received, go to http://www.regulations.gov, and follow the 
online instructions for accessing the dockets, or go to the street 
address listed above.
    Privacy Act: Anyone can search the electronic form of all comments 
received into any of our dockets by the name of the individual 
submitting the comment (or signing the comment, if submitted on behalf 
of an association, business, labor union, etc.). You may review DOT's 
complete Privacy Act Statement for the Federal Docket Management System 
published in the Federal Register on January 17, 2008 (73 FR 3316), or 
you may visit https://www.thefederalregister.org/fdsys/pkg/FR-2008-01-17/pdf/E8-785.pdf.
    Public Participation: The Federal eRulemaking Portal is available 
24 hours each day, 365 days each year. You can obtain electronic 
submission and retrieval help and guidelines under the ``help'' section 
of the Federal eRulemaking Portal Web site. If you want us to notify 
you that we received your comments, please include a self-addressed, 
stamped envelope or postcard if you submitted your comments by mail or 
hand delivery, or print the acknowledgement page that appears after 
submitting comments online. Comments received after the comment closing 
date will be included in the docket and will be considered to the 
extent practicable.

FOR FURTHER INFORMATION CONTACT: Mr. Martin Walker, Division Chief, 
FMCSA, Office of Research. Telephone (202) 385-2364; or email 
[email protected]. Department of Transportation, Federal Motor 
Carrier Safety Administration, 1200 New Jersey Avenue SE., Mail Stop 
W63-432, Washington, DC 20590.

SUPPLEMENTARY INFORMATION: Background: Executive Order 12862, ``Setting 
Customer Service Standards,'' directs Federal agencies to provide 
service to the public that matches or exceeds the best service 
available in the private sector (58 FR 48257, Sept. 11, 1993). In order 
to work continuously to ensure that our programs are effective and meet 
our customers' needs, FMCSA seeks to extend OMB approval of a generic 
clearance to collect qualitative feedback from our customers on our 
service delivery. The surveys covered in this generic clearance provide 
a way for FMCSA to collect this data directly from our customers.
    The proposed future information collection activity provides a 
means to garner qualitative customer and stakeholder feedback in an 
efficient, timely manner, in accordance with the Administration's 
commitment to improving service delivery. By qualitative feedback we 
mean information that provides useful insights on perceptions and 
opinions, but are not statistical surveys that yield quantitative 
results that can be generalized to the population of study. This 
feedback will provide insights into customer or stakeholder 
perceptions, experiences and expectations, provide an early warning of 
issues with service, or focus attention on areas where communication, 
training or changes in operations might improve delivery of products or 
services. The information collected from our customers and stakeholders 
will help ensure that users have an effective, efficient and satisfying 
experience with FMCSA's programs.
    The solicitation of feedback will target areas such as: Timeliness, 
appropriateness, accuracy of information, courtesy, efficiency of 
service delivery, and resolution of issues with service delivery. 
Responses will be assessed to plan and inform efforts to improve or 
maintain the quality of service offered to the public. If this 
information is not collected, vital feedback from customers and 
stakeholders on the Agency's services will be unavailable.
    The Agency will only submit a collection for approval under this 
generic clearance if it meets the following conditions:
     The collections are voluntary;

[[Page 37509]]

     The collections are low-burden for respondents (based on 
considerations of total burden hours, total number of respondents, or 
burden-hours per respondent) and are low-cost for both the respondents 
and the Federal Government;
     The collections are non-controversial and do not raise 
issues of concern to other Federal agencies;
     Any collection is targeted to the solicitation of opinions 
from respondents who have experience with the program or may have 
experience with the program in the near future;
     Personally identifiable information (PII) is collected 
only to the extent necessary and is not retained;
     Information gathered will be used only internally for 
general service improvement and program management purposes and is not 
intended for release outside of the agency;
     Information gathered will not be used for the purpose of 
substantially informing influential policy decisions; and
     Information gathered will yield qualitative information; 
the collections will not be designed or expected to yield statistically 
reliable results or used as though the results are generalizable to the 
population of study.
    Feedback collected under this generic clearance provides useful 
information, but it does not yield data that can be generalized to the 
overall population. This type of generic clearance for qualitative 
information will not be used for quantitative information collections 
that are designed to yield reliably actionable results, such as 
monitoring trends over time or documenting program performance. Such 
data uses require more rigorous designs that address: The target 
population to which generalizations will be made, the sampling frame, 
the sample design (including stratification and clustering), the 
precision requirements or power calculations that justify the proposed 
sample size, the expected response rate, methods for assessing 
potential non-response bias, the protocols for data collection, and any 
testing procedures that were or will be undertaken prior to fielding 
the study. Depending on the degree of influence the results are likely 
to have, such collections may still be eligible for submission for 
other generic mechanisms that are designed to yield quantitative 
results.
    As a general matter, information collections will not result in any 
new system of records containing privacy information and will not ask 
questions of a sensitive nature, such as sexual behavior and attitudes, 
religious beliefs, and other matters that are commonly considered 
private.
    Title: Generic Clearance for the Collection of Qualitative Feedback 
on Agency Service Delivery.
    OMB Control Number: 2126-0049.
    Type of Request: Extension of a currently-approved information 
collection.
    Respondents: State and local agencies, the general public and 
stakeholders, original equipment manufacturers and suppliers to the 
commercial motor vehicle (CMV) industry, fleets, owner-operators, state 
CMV safety agencies, research organizations and contractors, news 
organizations, safety advocacy groups, and other Federal agencies.
    Estimated Number of Respondents: 9,270.
    Estimated Time per Response: Range from 5-30 minutes.
    Expiration Date: March 31, 2018.
    Frequency of Response: Generally, on an annual basis.
    Estimated Total Annual Burden: 2,233.
    Public Comments Invited: You are asked to comment on any aspect of 
this information collection, including: (1) Whether the proposed 
collection is necessary for the performance of FMCSA's functions; (2) 
the accuracy of the estimated burden; (3) ways for FMCSA to enhance the 
quality, usefulness, and clarity of the collected information; and (4) 
ways that the burden could be minimized without reducing the quality of 
the collected information. The agency will summarize or include your 
comments in the request for OMB's clearance of this information 
collection.

    Issued under the authority of 49 CFR 1.87 on: August 2, 2017.
G. Kelly Regal,
Associate Administrator, Office of Research and Information Technology.
[FR Doc. 2017-16873 Filed 8-9-17; 8:45 am]
 BILLING CODE 4910-EX-P

Federal Register / Vol. 82, No. 153 / Thursday, August 10, 2017 / Notices 37509

• The collections are low-burden for and other matters that are commonly Collection Request (ICR) abstracted
respondents (based on considerations of considered private. below has been forwarded to the Office
total burden hours, total number of Title: Generic Clearance for the of Management and Budget (OMB) for
respondents, or burden-hours per Collection of Qualitative Feedback on review and comment. The ICR describes
respondent) and are low-cost for both Agency Service Delivery. the nature of the information collection
the respondents and the Federal OMB Control Number: 2126–0049. and the expected burden. The agency
Government; Type of Request: Extension of a did not receive comments on the
• The collections are non- currently-approved information Federal Register notice with a 60-day
controversial and do not raise issues of collection. comment period.
concern to other Federal agencies; Respondents: State and local agencies, DATES: Comments must be submitted on
• Any collection is targeted to the the general public and stakeholders, or before September 11, 2017.
solicitation of opinions from original equipment manufacturers and ADDRESSES: Send comments, within 30
respondents who have experience with suppliers to the commercial motor days, to the Office of Information and
the program or may have experience vehicle (CMV) industry, fleets, owner- Regulatory Affairs, Office of
with the program in the near future; operators, state CMV safety agencies, Management and Budget, 725 17th
• Personally identifiable information research organizations and contractors, Street NW., Washington, DC 20503,
(PII) is collected only to the extent news organizations, safety advocacy Attention NHTSA Desk Officer.
necessary and is not retained; groups, and other Federal agencies. FOR FURTHER INFORMATION CONTACT:
• Information gathered will be used Estimated Number of Respondents:
Mary T. Byrd, Office of Behavioral
only internally for general service 9,270.
Safety Research (NPD–320), National
improvement and program management Estimated Time per Response: Range
Highway Traffic Safety Administration,
purposes and is not intended for release from 5–30 minutes.
1200 New Jersey Avenue SE., W46–466,
outside of the agency; Expiration Date: March 31, 2018.
Washington, DC 20590. Ms. Byrd’s
• Information gathered will not be Frequency of Response: Generally, on
phone number is 202–366–5595 and her
used for the purpose of substantially an annual basis.
email address is Mary.Byrd@dot.gov.
informing influential policy decisions; Estimated Total Annual Burden:
2,233. SUPPLEMENTARY INFORMATION:
and Title: Psychological Constructs
• Information gathered will yield Public Comments Invited: You are
asked to comment on any aspect of this Related to Seat Belt Use (PCRSBU).
qualitative information; the collections Type of Request: New information
will not be designed or expected to information collection, including: (1)
collection requirement.
yield statistically reliable results or used Whether the proposed collection is
Abstract: Seat belts reduce the risk of
as though the results are generalizable to necessary for the performance of
death by 45% among drivers and front-
the population of study. FMCSA’s functions; (2) the accuracy of
seat passenger car occupants and by
Feedback collected under this generic the estimated burden; (3) ways for
60% among drivers and front-seat light
clearance provides useful information, FMCSA to enhance the quality,
truck occupants across all crash types—
but it does not yield data that can be usefulness, and clarity of the collected
yet, not everyone uses a seat belt on
generalized to the overall population. information; and (4) ways that the
every trip. According to the latest
This type of generic clearance for burden could be minimized without
National Occupant Protection Use
qualitative information will not be used reducing the quality of the collected
Survey (NOPUS), seat belt use in the
for quantitative information collections information. The agency will summarize
United States was 90% in 2016.
that are designed to yield reliably or include your comments in the request
Although a high percentage of people
actionable results, such as monitoring for OMB’s clearance of this information
were observed wearing seat belts
trends over time or documenting collection.
through NOPUS, among passenger
program performance. Such data uses Issued under the authority of 49 CFR 1.87 vehicle occupants killed in motor
require more rigorous designs that on: August 2, 2017. vehicle crashes in 2015, only 52% were
address: The target population to which G. Kelly Regal, wearing a seat belt. Thus, there is still
generalizations will be made, the Associate Administrator, Office of Research room to save lives by getting more
sampling frame, the sample design and Information Technology. people to wear seat belts. In order to
(including stratification and clustering), [FR Doc. 2017–16873 Filed 8–9–17; 8:45 am] develop programs with potential to
the precision requirements or power BILLING CODE 4910–EX–P reach those who do not wear seat belts,
calculations that justify the proposed we need to know as much as we can
sample size, the expected response rate, about this group. Currently, we know a
methods for assessing potential non- DEPARTMENT OF TRANSPORTATION lot about the demographic correlates of
response bias, the protocols for data seat belt use (e.g., age, gender), but we
collection, and any testing procedures National Highway Traffic Safety do not know much about other
that were or will be undertaken prior to Administration individual-level contributors to nonuse.
fielding the study. Depending on the The purpose of this research is to
degree of influence the results are likely Reports, Forms, and Record Keeping
identify psychological constructs and
to have, such collections may still be Requirements: Agency Information
psychosocial factors associated with the
eligible for submission for other generic Collection Activity Under OMB Review
non-use and part-time use of seat belts
mechanisms that are designed to yield AGENCY: National Highway Traffic to inform the development of
mstockstill on DSK30JT082PROD with NOTICES

quantitative results. Safety Administration (NHTSA), U.S. countermeasures.
As a general matter, information Department of Transportation (DOT). The National Highway Traffic Safety
collections will not result in any new ACTION: Notice. Administration (NHTSA) proposes to
system of records containing privacy conduct a nationally representative
information and will not ask questions SUMMARY: In compliance with the web-based survey using the Growth for
of a sensitive nature, such as sexual Paperwork Reduction Act of 1995, this Knowledge (GfK) KnowledgePanel, a
behavior and attitudes, religious beliefs, notice announces that the Information probability-based web panel that has

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Document Created: 2017-08-10 01:01:34
Document Modified: 2017-08-10 01:01:34

Category		Regulatory Information
Collection		Federal Register
sudoc Class		AE 2.7: GS 4.107: AE 2.106:
Publisher		Office of the Federal Register, National Archives and Records Administration
Section		Notices
Action		Notice and request for comments.
Dates		We must receive your comments on or before October 10, 2017.
Contact		Mr. Martin Walker, Division Chief, FMCSA, Office of Research. Telephone (202) 385-2364; or email [email protected] Department of Transportation, Federal Motor Carrier Safety Administration, 1200 New Jersey Avenue SE., Mail Stop W63-432, Washington, DC 20590.
FR Citation		82 FR 37508

82 FR 37508 - Agency Information Collection Activities: Extension of an Approved Information Collection Request; Comment Request; Generic Clearance for the Collection of Qualitative Feedback on Agency Service Delivery

DEPARTMENT OF TRANSPORTATIONFederal Motor Carrier Safety Administration

Federal Register Volume 82, Issue 153 (August 10, 2017)

DEPARTMENT OF TRANSPORTATION
Federal Motor Carrier Safety Administration