82 FR 38927 - Agency Information Collection Activities: Generic Clearance for the Collection of Qualitative Feedback on Agency Service Delivery

DEPARTMENT OF HOMELAND SECURITY

Federal Register Volume 82, Issue 157 (August 16, 2017)

Page Range		38927-38928
FR Document		2017-17267

As part of a Federal Government-wide effort to streamline the process to seek feedback from the public on service delivery, the Department of Homeland Security (DHS), National Protection and Programs Directorate (NPPD), Office of the Chief Information Office (OCIO) has submitted a Generic Information Collection Request (ICR): ``Generic Clearance for the Collection of Qualitative Feedback on Agency Service Delivery'' to the Office of Management and Budget (OMB) for review and clearance in accordance with the Paperwork Reduction Act (PRA) of 1995. DHS previously published this information collection request (ICR) in the Federal Register on Friday, May 5, 2017, for a 60-day public comment period. No comments were received by DHS. The purpose of this notice is to allow an additional 30 days for public comments.

Federal Register, Volume 82 Issue 157 (Wednesday, August 16, 2017)

[Federal Register Volume 82, Number 157 (Wednesday, August 16, 2017)]
[Notices]
[Pages 38927-38928]
From the Federal Register Online  [www.thefederalregister.org]
[FR Doc No: 2017-17267]


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DEPARTMENT OF HOMELAND SECURITY


Agency Information Collection Activities: Generic Clearance for 
the Collection of Qualitative Feedback on Agency Service Delivery

AGENCY: National Protection and Programs Directorate, DHS.

ACTION: 30-Day notice and request for comments; Extension, 1670-0027.

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SUMMARY: As part of a Federal Government-wide effort to streamline the 
process to seek feedback from the public on service delivery, the 
Department of Homeland Security (DHS), National Protection and Programs 
Directorate (NPPD), Office of the Chief Information Office (OCIO) has 
submitted a Generic Information Collection Request (ICR): ``Generic 
Clearance for the Collection of Qualitative Feedback on Agency Service 
Delivery'' to the Office of Management and Budget (OMB) for review and 
clearance in accordance with the Paperwork Reduction Act (PRA) of 1995. 
DHS previously published this information collection request (ICR) in 
the Federal Register on Friday, May 5, 2017, for a 60-day public 
comment period. No comments were received by DHS. The purpose of this 
notice is to allow an additional 30 days for public comments.

DATES: Comments are encouraged and will be accepted until September 15, 
2017. This process is conducted in accordance with 5 CFR 1320.1

ADDRESSES: Interested persons are invited to submit written comments on 
the proposed information collection to the Office of Information and 
Regulatory Affairs, Office of Management and Budget. Comments should be 
addressed to OMB Desk Officer, Department of Homeland Security and sent 
via electronic mail to [email protected].

SUPPLEMENTARY INFORMATION: The information collection activity provides 
a means to garner qualitative customer and stakeholder feedback in an 
efficient, timely manner, in accordance with the Administration's 
commitment to improving service delivery. NPPD is planning to submit 
this collection to OMB for approval. By qualitative feedback we mean 
information that provides useful insights on perceptions and opinions, 
but are not statistical surveys that yield quantitative results that 
can be generalized to the population of study.
    This feedback will provide insights into customer or stakeholder 
perceptions, experiences and expectations, provide an early warning of 
issues with service, or focus attention on areas where communication, 
training or changes in operations might improve delivery of products or 
services. These collections will allow for ongoing, collaborative and 
actionable communications between NPPD and its customers and 
stakeholders. It will also allow feedback to contribute directly to the 
improvement of program management.
    The solicitation of feedback will target areas such as: timeliness, 
appropriateness, accuracy of information, courtesy, efficiency of 
service delivery, and resolution of issues with service delivery. 
Responses will be assessed to plan and inform efforts to improve or 
maintain the quality of service offered to the public. If this 
information is not collected, vital feedback from customers and 
stakeholders on the Directorate's services will be unavailable.
    NPPD will only submit a collection for approval under this generic 
clearance if it meets the following conditions: (1) The collections are 
voluntary; (2) The collections are low-

[[Page 38928]]

burden for respondents (based on considerations of total burden hours, 
total number of respondents, or burden-hours per respondent) and are 
low-cost for both the respondents and the Federal Government; (3) The 
collections are noncontroversial and do not raise issues of concern to 
other Federal agencies; (4) Any collection is targeted to the 
solicitation of opinions from respondents who have experience with the 
program or may have experience with the program in the near future; (5) 
Personally identifiable information is collected only to the extent 
necessary and is not retained; (6) Information gathered is intended to 
be used only internally for general service improvement and program 
management purposes and is not intended for release outside of the NPPD 
(if released, NPPD must indicate the qualitative nature of the 
information); (7) Information gathered will not be used for the purpose 
of substantially informing influential policy decisions; and (8) 
Information gathered will yield qualitative information; the 
collections will not be designed or expected to yield statistically 
reliable results or used as though the results are generalizable to the 
population of study.
    Feedback collected under this generic clearance will provide useful 
information, but it will not yield data that can be generalized to the 
overall population. This type of generic clearance for qualitative 
information will not be used for quantitative information collections 
that are designed to yield reliably actionable results, such as 
monitoring trends over time or documenting program performance. Such 
data uses require more rigorous designs that address: the target 
population to which generalizations will be made, the sampling frame, 
the sample design (including stratification and clustering), the 
precision requirements or power calculations that justify the proposed 
sample size, the expected response rate, methods for assessing 
potential nonresponse bias, the protocols for data collection, and any 
testing procedures that were or will be undertaken prior fielding the 
study. Depending on the degree of influence the results are likely to 
have, such collections may still be eligible for submission for other 
generic mechanisms that are designed to yield quantitative results.
    As a general matter, information collections will not result in any 
new system of records containing personal information and will not ask 
questions of a sensitive nature, such as sexual behavior and attitudes, 
religious beliefs, and other matters that are commonly considered 
private.
    This is an extension of an existing information collection. The 
Office of Management and Budget is particularly interested in comments 
which:
    1. Evaluate whether the proposed collection of information is 
necessary for the proper performance of the functions of the agency, 
including whether the information will have practical utility;
    2. Evaluate the accuracy of the agency's estimate of the burden of 
the proposed collection of information, including the validity of the 
methodology and assumptions used;
    3. Enhance the quality, utility, and clarity of the information to 
be collected; and
    4. Minimize the burden of the collection of information on those 
who are to respond, including through the use of appropriate automated, 
electronic, mechanical, or other technological collection techniques or 
other forms of information technology, e.g., permitting electronic 
submissions of responses.

Analysis

    Agency: National Protection and Programs Directorate, DHS.
    Title: Agency Information Collection Activities: Generic Clearance 
for the Collection of Qualitative Feedback on Agency Service Delivery.
    OMB Number: 1670-0027.
    Frequency: On occasion.
    Affected Public: Individuals and Households, Businesses and 
Organizations, State, local or tribal governments.
    Number of Respondents: 49,080.
    Estimated Time per Respondent: 14 minutes.
    Total Burden Hours: 11,130 hours.

    Dated: August 9, 2017.
David Epperson,
Chief Information Officer.
[FR Doc. 2017-17267 Filed 8-15-17; 8:45 am]
 BILLING CODE 9110-9P-P

Federal Register / Vol. 82, No. 157 / Wednesday, August 16, 2017 / Notices 38927

travel documents to enable the consistent with the instructions for that the Federal Register on Friday, May 5,
applicant to travel to a U.S. port-of-entry form. 2017, for a 60-day public comment
and request parole from U.S. Customs Although DHS is terminating the period. No comments were received by
and Border Protection (CBP) to join his CAM Parole Program, individuals who DHS. The purpose of this notice is to
or her family member. The ultimate have been paroled into the United States allow an additional 30 days for public
determination whether to parole an under the CAM Parole program will comments.
individual into the United States is maintain parole until the expiration of DATES: Comments are encouraged and
made by CBP officers upon the that period of parole unless there are will be accepted until September 15,
individual’s arrival at a U.S. port of other grounds for termination of parole 2017. This process is conducted in
entry. under DHS regulations at 8 CFR accordance with 5 CFR 1320.1
Unlike refugee status, parole does not 212.5(e). CAM parolees already in the ADDRESSES: Interested persons are
lead to any immigration status. Parole United States also may apply for re- invited to submit written comments on
also does not constitute an admission to parole on Form I–131 before their the proposed information collection to
the United States. INA secs. current parole period expires or apply the Office of Information and Regulatory
101(a)(13)(B), 212(d)(5)(A); 8 U.S.C. for any immigration status for which Affairs, Office of Management and
1101(a)(13)(B), 1182(d)(5)(A). Once an they may be otherwise eligible. They are Budget. Comments should be addressed
individual is paroled into the United encouraged to submit any requests for to OMB Desk Officer, Department of
States, the parole allows the individual re-parole at least 90 days before Homeland Security and sent via
to stay temporarily in the United States expiration of their period for parole. electronic mail to dhsdeskofficer@
and to apply for employment USCIS will consider each request for re- omb.eop.gov.
authorization. See 8 CFR 274a.12(c)(11). parole based on the merits of each
application and may re-parole SUPPLEMENTARY INFORMATION: The
The alien may stay in the United States information collection activity provides
unless and until the parole is individuals who demonstrate urgent
humanitarian reasons or a significant a means to garner qualitative customer
terminated. See 8 CFR 212.5(e). and stakeholder feedback in an efficient,
The CAM Parole Program was public benefit.
The termination of the CAM Parole timely manner, in accordance with the
established based on the Secretary’s Administration’s commitment to
Program does not affect the CAM
discretionary parole authority and the improving service delivery. NPPD is
Refugee Program and its operation.
broad authority to administer the planning to submit this collection to
General information about applying
immigration laws. See INA secs. 103(a), OMB for approval. By qualitative
for parole by filing a Form I–131 may be
212(d)(5); 8 U.S.C. 1103(a), 1182(d)(5). feedback we mean information that
found at http://www.uscis.gov/
DHS is rescinding the discretionary provides useful insights on perceptions
humanitarianparole.
CAM parole policy, which was and opinions, but are not statistical
instituted for ‘‘significant public Elaine C. Duke, surveys that yield quantitative results
benefit’’ reasons, of automatically Acting Secretary of Homeland Security. that can be generalized to the
considering parole for all individuals [FR Doc. 2017–16828 Filed 8–15–17; 11:15 am] population of study.
found ineligible for refugee status under BILLING CODE 9111–97–P This feedback will provide insights
the in-country refugee program in into customer or stakeholder
Guatemala, Honduras, or El Salvador. perceptions, experiences and
This discretionary change in policy does DEPARTMENT OF HOMELAND expectations, provide an early warning
not preclude such individuals from SECURITY of issues with service, or focus attention
applying for parole consideration on areas where communication, training
independent of the CAM program by Agency Information Collection or changes in operations might improve
filing USCIS Form I–131, Application Activities: Generic Clearance for the delivery of products or services. These
for Travel Document, consistent with Collection of Qualitative Feedback on collections will allow for ongoing,
the instructions for that form. Parole Agency Service Delivery collaborative and actionable
will only be issued on a case-by-case AGENCY: National Protection and communications between NPPD and its
basis and only where the applicant Programs Directorate, DHS. customers and stakeholders. It will also
demonstrates an urgent humanitarian or ACTION: 30-Day notice and request for allow feedback to contribute directly to
a significant public benefit reason for comments; Extension, 1670–0027. the improvement of program
parole and that applicant merits a management.
favorable exercise of discretion. Any SUMMARY: As part of a Federal The solicitation of feedback will target
alien may request parole to travel to the Government-wide effort to streamline areas such as: timeliness,
United States, but an alien does not the process to seek feedback from the appropriateness, accuracy of
have a right to parole. public on service delivery, the information, courtesy, efficiency of
As of August 16, 2017, USCIS will no Department of Homeland Security service delivery, and resolution of
longer consider or authorize parole (DHS), National Protection and issues with service delivery. Responses
under the CAM Parole Program. In Programs Directorate (NPPD), Office of will be assessed to plan and inform
addition, USCIS will notify individuals the Chief Information Office (OCIO) has efforts to improve or maintain the
who have been conditionally approved submitted a Generic Information quality of service offered to the public.
asabaliauskas on DSKBBXCHB2PROD with NOTICES

for parole under this program and who Collection Request (ICR): ‘‘Generic If this information is not collected, vital
have not yet traveled that the program Clearance for the Collection of feedback from customers and
has been terminated and their Qualitative Feedback on Agency Service stakeholders on the Directorate’s
conditional approval for parole has been Delivery’’ to the Office of Management services will be unavailable.
rescinded. As noted above, such and Budget (OMB) for review and NPPD will only submit a collection
individuals may apply for parole clearance in accordance with the for approval under this generic
consideration independent of the CAM Paperwork Reduction Act (PRA) of clearance if it meets the following
program by filing USCIS Form I–131, 1995. DHS previously published this conditions: (1) The collections are
Application for Travel Document, information collection request (ICR) in voluntary; (2) The collections are low-

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38928 Federal Register / Vol. 82, No. 157 / Wednesday, August 16, 2017 / Notices

burden for respondents (based on and other matters that are commonly motorized vehicles is in effect on public
considerations of total burden hours, considered private. lands administered by the Cascades
total number of respondents, or burden- This is an extension of an existing Field Office, Bureau of Land
hours per respondent) and are low-cost information collection. The Office of Management (BLM).
for both the respondents and the Federal Management and Budget is particularly DATES: This closure will be in effect up
Government; (3) The collections are interested in comments which: to 2 years beginning August 16, 2017.
noncontroversial and do not raise issues 1. Evaluate whether the proposed ADDRESSES: The closure notice and map
of concern to other Federal agencies; (4) collection of information is necessary of the affected area will be posted at the
Any collection is targeted to the for the proper performance of the BLM Northwest Oregon District Office,
solicitation of opinions from functions of the agency, including 1717 Fabry Road, Salem, Oregon, 97306,
respondents who have experience with whether the information will have and the project ePlanning Web site:
the program or may have experience practical utility; https://eplanning.blm.gov/epl-front-
with the program in the near future; (5) 2. Evaluate the accuracy of the office/eplanning/nepa/nepa_register.do.
Personally identifiable information is agency’s estimate of the burden of the
FOR FURTHER INFORMATION CONTACT:
collected only to the extent necessary proposed collection of information,
including the validity of the Field Manager, John Huston, Cascades
and is not retained; (6) Information Field Office, BLM Northwest Oregon
gathered is intended to be used only methodology and assumptions used;
3. Enhance the quality, utility, and District Office, 1717 Fabry Road, Salem,
internally for general service OR 97306, telephone (503) 315–5969 or
improvement and program management clarity of the information to be
collected; and jhuston@blm.gov.
purposes and is not intended for release Persons who use a
outside of the NPPD (if released, NPPD 4. Minimize the burden of the
collection of information on those who telecommunications device for the deaf
must indicate the qualitative nature of (TDD) may call the Federal Relay
the information); (7) Information are to respond, including through the
use of appropriate automated, Service at 1–800–877–8339 to contact
gathered will not be used for the the above individual during normal
purpose of substantially informing electronic, mechanical, or other
technological collection techniques or business hours. The FRS is available 24
influential policy decisions; and (8) hours a day, 7 days a week, to leave a
Information gathered will yield other forms of information technology,
e.g., permitting electronic submissions message or question for the above
qualitative information; the collections individual. You will receive a reply
will not be designed or expected to of responses.
during normal business hours.
yield statistically reliable results or used Analysis SUPPLEMENTARY INFORMATION: This
as though the results are generalizable to
Agency: National Protection and closure affects public lands at
the population of study.
Programs Directorate, DHS. Yellowstone Creek, Linn County,
Feedback collected under this generic Title: Agency Information Collection Oregon.
clearance will provide useful Activities: Generic Clearance for the The public lands affected by this
information, but it will not yield data Collection of Qualitative Feedback on closure are described as follows: BLM
that can be generalized to the overall Agency Service Delivery. road 11–3–27.1, Willamette Meridian,
population. This type of generic OMB Number: 1670–0027. Oregon, T. 11S., R. 3E., Sec. 27 SW1⁄4
clearance for qualitative information Frequency: On occasion. SE1⁄4.
will not be used for quantitative Affected Public: Individuals and The temporary closure is necessary to
information collections that are Households, Businesses and ensure public safety due to findings of
designed to yield reliably actionable Organizations, State, local or tribal bridge instability. The closure is
results, such as monitoring trends over governments. necessary for up to 2 years to develop
time or documenting program Number of Respondents: 49,080. an engineering remediation plan, and
performance. Such data uses require Estimated Time per Respondent: 14 secure funding. Closing of the bridge
more rigorous designs that address: the minutes. will not restrict access to public lands
target population to which Total Burden Hours: 11,130 hours. as alternate routes are available.
generalizations will be made, the Dated: August 9, 2017. The BLM will position vehicle
sampling frame, the sample design David Epperson, barriers on each side of the bridge and
(including stratification and clustering), post closure signs. The closure order is
Chief Information Officer.
the precision requirements or power issued under the authority of 43 CFR
[FR Doc. 2017–17267 Filed 8–15–17; 8:45 am]
calculations that justify the proposed 8364.1, which allows the BLM to
sample size, the expected response rate, BILLING CODE 9110–9P–P
establish closures for the protection of
methods for assessing potential persons, property, and public lands and
nonresponse bias, the protocols for data resources. Violation of any of the terms,
collection, and any testing procedures DEPARTMENT OF THE INTERIOR conditions, or restrictions contained
that were or will be undertaken prior within this closure order may subject
fielding the study. Depending on the Bureau of Land Management
the violator to citation or arrest with a
degree of influence the results are likely [LLORN01000.L63100000.HD0000. penalty or fine or imprisonment or both
to have, such collections may still be 17XL111AF.HAG 17–0096] as specified by law.
eligible for submission for other generic
asabaliauskas on DSKBBXCHB2PROD with NOTICES

The temporary closure is in
mechanisms that are designed to yield Closure on Public Lands of conformance with the 2016
quantitative results. Yellowstone Bridge in Linn County, OR Northwestern and Coastal Oregon
As a general matter, information AGENCY: Bureau of Land Management, Record of Decision and Resource
collections will not result in any new Interior. Management Plan. The temporary
system of records containing personal ACTION: Notice of closure. closure has been reviewed under
information and will not ask questions Categorical Exclusion DOI–BLM–
of a sensitive nature, such as sexual SUMMARY: Notice is hereby given that a ORWA–N010–2017–0012, which can be
behavior and attitudes, religious beliefs, closure of the Yellowstone Bridge to viewed at the project ePlanning page

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Document Created: 2017-08-16 10:27:31
Document Modified: 2017-08-16 10:27:31

Category		Regulatory Information
Collection		Federal Register
sudoc Class		AE 2.7: GS 4.107: AE 2.106:
Publisher		Office of the Federal Register, National Archives and Records Administration
Section		Notices
Action		30-Day notice and request for comments; Extension, 1670-0027.
Dates		Comments are encouraged and will be accepted until September 15, 2017. This process is conducted in accordance with 5 CFR 1320.1
FR Citation		82 FR 38927