82 FR 41430 - Agency Information Collection Activities; Submission for OMB Review; Comment Request; Department of Labor Generic Clearance for the Collection of Qualitative Feedback on Agency Service Delivery

DEPARTMENT OF LABOR
Office of the Secretary

Federal Register Volume 82, Issue 168 (August 31, 2017)

The Department of Labor (DOL) is submitting the information collection request (ICR) titled, ``Department of Labor Generic Clearance for the Collection of Qualitative Feedback on Agency Service Delivery,'' to the Office of Management and Budget (OMB) for review and approval for continued use, without change, in accordance with the Paperwork Reduction Act of 1995 (PRA). Public comments on the ICR are invited.

[Federal Register Volume 82, Number 168 (Thursday, August 31, 2017)]
[Notices]
[Pages 41430-41431]
From the Federal Register Online  [www.thefederalregister.org]
[FR Doc No: 2017-18480]


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DEPARTMENT OF LABOR

Office of the Secretary


Agency Information Collection Activities; Submission for OMB 
Review; Comment Request; Department of Labor Generic Clearance for the 
Collection of Qualitative Feedback on Agency Service Delivery

ACTION: Notice of availability; request for comments.

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SUMMARY: The Department of Labor (DOL) is submitting the information 
collection request (ICR) titled, ``Department of Labor Generic 
Clearance for the Collection of Qualitative Feedback on Agency Service 
Delivery,'' to the Office of Management and Budget (OMB) for review and 
approval for continued use, without change, in accordance with the 
Paperwork Reduction Act of 1995 (PRA). Public comments on the ICR are 
invited.

DATES: The OMB will consider all written comments that agency receives 
on or before October 2, 2017.

ADDRESSES: A copy of this ICR with applicable supporting documentation; 
including a description of the likely respondents, proposed frequency 
of response, and estimated total burden may be obtained free of charge 
from the RegInfo.gov Web site or by contacting Michel Smyth by 
telephone at 202-693-4129, TTY 202-693-8064, (these are not toll-free 
numbers) or by email at [email protected].
    Submit comments about this request by mail or courier to the Office 
of Information and Regulatory Affairs, Attn: OMB Desk Officer for DOL-
DM, Office of Management and Budget, Room 10235, 725 17th Street NW., 
Washington, DC 20503; by Fax: 202-395-5806 (this is not a toll-free 
number); or by email: [email protected]. Commenters are 
encouraged, but not required, to send a courtesy copy of any comments 
by mail or courier to the U.S. Department of Labor-OASAM, Office of the 
Chief Information Officer, Attn: Departmental Information Compliance 
Management Program, Room N1301, 200 Constitution Avenue NW., 
Washington, DC 20210; or by email: [email protected].

FOR FURTHER INFORMATION CONTACT: Michel Smyth by telephone at 202-693-
4129, TTY 202-693-8064, (these are not toll-free numbers) or by email 
at [email protected].

SUPPLEMENTARY INFORMATION: This ICR seeks to extend PRA authority for 
the DOL Generic Clearance for the Collection of Qualitative Feedback on 
Agency Service Delivery. The information collection activity will 
garner qualitative customer and stakeholder feedback in an efficient, 
timely manner, in accordance with the Administration's commitment to 
improving service delivery. By qualitative feedback, we mean 
information that provides useful insights on perceptions and opinions, 
but are not statistical surveys that yield quantitative results that 
can be generalized to the population of study. This feedback will 
provide insights into customer or stakeholder perceptions, experiences, 
and expectations; provide an early warning of issues with service; or 
focus attention on areas where communication, training, or changes, in 
operations might improve delivery of products or services. These 
collections will allow for ongoing, collaborative, and actionable 
communications between the DOL and its customers and stakeholders. The 
collections will also allow feedback to contribute directly to the 
improvement of program management.
    Feedback collected under this generic clearance will provide useful 
information, but it will not yield data that can be generalized to the 
overall population. This type of generic clearance for qualitative 
information will not be used for quantitative information collections 
that are designed to yield reliably actionable results, such as 
monitoring trends over time or documenting program performance. Such 
data uses require more rigorous designs that address: the target 
population to which generalizations will be made, the sampling frame, 
the sample design (including stratification and clustering), the 
precision requirements or power calculations that justify the proposed 
sample size, the expected response rate, methods for assessing 
potential non-response bias, the protocols for data collection, and any 
testing procedures that were or will be undertaken prior fielding the 
study. Depending on the degree of influence the results are likely to 
have, such collections may still be eligible for submission for other 
generic mechanisms that are designed to yield quantitative results.
    This information collection is subject to the PRA. A Federal agency 
generally cannot conduct or sponsor a collection of information, and 
the public is generally not required to respond to an information 
collection, unless it is approved by the OMB under the PRA and displays 
a currently valid OMB Control Number. In addition, notwithstanding any 
other provisions of law, no person shall generally be subject to 
penalty for failing to comply with a collection of information that 
does not display a valid Control Number. See 5 CFR 1320.5(a) and 
1320.6. The DOL obtains OMB approval for this information collection 
under Control Number 1225-0088.
    OMB authorization for an ICR cannot be for more than three (3) 
years without renewal, and the current approval for this collection is 
scheduled to expire on August 31, 2017. The DOL seeks to extend PRA 
authorization for this information collection for three (3) more years, 
without any change to existing requirements. The DOL notes that 
existing information collection requirements submitted to the OMB 
receive a month-to-month extension while they undergo review. For 
additional substantive information about this ICR, see the related 
notice

[[Page 41431]]

published in the Federal Register on June 16, 2017 (82 FR 27725).
    Interested parties are encouraged to send comments to the OMB, 
Office of Information and Regulatory Affairs at the address shown in 
the ADDRESSES section within thirty (30) days of publication of this 
notice in the Federal Register. In order to help ensure appropriate 
consideration, comments should mention OMB Control Number 1225-0088. 
The OMB is particularly interested in comments that:
     Evaluate whether the proposed collection of information is 
necessary for the proper performance of the functions of the agency, 
including whether the information will have practical utility;
     Evaluate the accuracy of the agency's estimate of the 
burden of the proposed collection of information, including the 
validity of the methodology and assumptions used;
     Enhance the quality, utility, and clarity of the 
information to be collected; and
     Minimize the burden of the collection of information on 
those who are to respond, including through the use of appropriate 
automated, electronic, mechanical, or other technological collection 
techniques or other forms of information technology, e.g., permitting 
electronic submission of responses.
    Agency: DOL-DM.
    Title of Collection: Department of Labor Generic Clearance for the 
Collection of Qualitative Feedback on Agency Service Delivery.
    OMB Control Number: 1225-0088.
    Affected Public: Individuals or Households; State Local, and Tribal 
Governments; and Private Sector--businesses or other for-profits, 
farms, and not for profit institutions.
    Total Estimated Number of Respondents: 380,000.
    Total Estimated Number of Responses: 380,000.
    Total Estimated Annual Time Burden: 38,000 hours.
    Total Estimated Annual Other Costs Burden: $0.

    Authority: 44 U.S.C. 3507(a)(1)(D).

    Dated: August 26, 2017.
Michel Smyth,
Departmental Clearance Officer.
[FR Doc. 2017-18480 Filed 8-30-17; 8:45 am]
 BILLING CODE 4510-04-P