82 FR 43376 - Agency Information Collection Activities: Proposed Collection: Generic Clearance for the Collection of Qualitative Feedback on Agency Service Delivery

DEPARTMENT OF HEALTH AND HUMAN SERVICES
Agency for Healthcare Research and Quality

Federal Register Volume 82, Issue 178 (September 15, 2017)

Page Range		43376-43377
FR Document		2017-19621

As part of a Federal Government-wide effort to streamline the process to seek feedback from the public on service delivery, AHRQ has submitted a Generic Information Collection Request (Generic ICR): ``Generic Clearance for the Collection of Qualitative Feedback on Agency Service Delivery.'' This proposed information collection was previously published in the Federal Register on May 30, 2017, and allowed 60 days for public comment. No substantive comments were received. The purpose of this notice is to allow an additional 30 days for public comment.

Federal Register, Volume 82 Issue 178 (Friday, September 15, 2017)

[Federal Register Volume 82, Number 178 (Friday, September 15, 2017)]
[Notices]
[Pages 43376-43377]
From the Federal Register Online  [www.thefederalregister.org]
[FR Doc No: 2017-19621]


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DEPARTMENT OF HEALTH AND HUMAN SERVICES

Agency for Healthcare Research and Quality


Agency Information Collection Activities: Proposed Collection: 
Generic Clearance for the Collection of Qualitative Feedback on Agency 
Service Delivery

AGENCY: Agency for Healthcare Research and Quality (AHRQ), HHS.

ACTION: Notice.

-----------------------------------------------------------------------

SUMMARY: As part of a Federal Government-wide effort to streamline the 
process to seek feedback from the public on service delivery, AHRQ has 
submitted a Generic Information Collection Request (Generic ICR): 
``Generic Clearance for the Collection of Qualitative Feedback on 
Agency Service Delivery.''
    This proposed information collection was previously published in 
the Federal Register on May 30, 2017, and allowed 60 days for public 
comment. No substantive comments were received. The purpose of this 
notice is to allow an additional 30 days for public comment.

DATES: Comments on this notice must be received by October 16, 2017.

ADDRESSES: Written comments should be submitted to: AHRQ's OMB Desk 
Officer by fax at (202) 395-6974 (attention: AHRQ's desk officer) or by 
email at [email protected] (attention: AHRQ's desk officer).

SUPPLEMENTARY INFORMATION:

Proposed Project

Generic Clearance for the Collection of Qualitative Feedback on Agency 
Service Delivery

    AHRQ has submitted a Generic Information Collection Request 
(Generic ICR): ``Generic Clearance for the Collection of Qualitative 
Feedback on Agency Service Delivery'' to OMB for approval under the 
Paperwork Reduction Act (PRA) (44 U.S.C. 3501 et. seq.). The 
information collection activity will gather qualitative customer and 
stakeholder feedback in an efficient, timely manner, in accordance with 
the Administration's commitment to improving service delivery.
    Qualitative feedback is information that provides useful insights 
on perceptions and opinions, but is not statistical surveys that yield 
quantitative results that can be generalized to the population of 
study. This feedback will provide insights into customer or stakeholder 
perceptions, experiences and expectations, provide an early warning of 
issues with service, or focus attention on areas where communication, 
training or changes in operations might improve delivery of products or 
services. These collections will allow for ongoing, collaborative and 
actionable communications between the Agency and its customers and 
stakeholders. The feedback will contribute directly to the improvement 
of program management. The current clearance was approved on November 
11, 2014 (OMB Control Number 0935-0179) and will expire on November 30, 
2017.
    Below we provide AHRQ's projected average annual estimates for the 
next three years:
    Current Actions: New collection of information.
    Type of Review: New Collection.
    Affected Public: Individuals and Households, Businesses and 
Organizations, State, Local or Tribal Government.
    Average Expected Annual Number of activities: 10.
    Respondents: 10,900.
    Annual responses: 10,900.
    Frequency of Response: Once per request.
    The total number of respondents across all 10 activities in a given 
year is 10,900.
    Average minutes per response: 19.
    Burden hours: 3,452.
    An agency may not conduct or sponsor, and a person is not required 
to respond to, a collection of information unless it displays a 
currently valid Office of Management and Budget control number.

Request for Comments

    In accordance with the Paperwork Reduction Act, comments on AHRQ's 
information collection are requested with regard to any of the 
following: (a) Whether the proposed collection of information is 
necessary for the proper performance of AHRQ healthcare research and 
healthcare information dissemination functions, including whether the 
information will have practical utility; (b) the accuracy of AHRQ's 
estimate of burden (including hours and costs) of the proposed 
collection(s) of information; (c) ways to enhance the quality, utility, 
and clarity of the information to be collected; and (d) ways to 
minimize the burden of the collection of information upon the 
respondents, including the use of automated collection techniques or 
other forms of information technology.
    Comments submitted in response to this notice will be summarized 
and included in the Agency's subsequent

[[Page 43377]]

request for OMB approval of the proposed information collection. All 
comments will become a matter of public record.

Sharon B. Arnold,
Deputy Director.
[FR Doc. 2017-19621 Filed 9-14-17; 8:45 am]
 BILLING CODE 4160-90-P

43376 Federal Register / Vol. 82, No. 178 / Friday, September 15, 2017 / Notices

the meeting) DEPARTMENT OF HEALTH AND and expectations, provide an early
4. Health Care Research and Training HUMAN SERVICES warning of issues with service, or focus
(HCRT) attention on areas where
Agency for Healthcare Research and communication, training or changes in
Date: October 19–20, 2017 (Open from Quality operations might improve delivery of
8:00 a.m. to 9:00 a.m. on October products or services. These collections
19th and closed for remainder of Agency Information Collection will allow for ongoing, collaborative and
the meeting) Activities: Proposed Collection: actionable communications between the
5. Healthcare Information Technology Generic Clearance for the Collection of Agency and its customers and
Qualitative Feedback on Agency stakeholders. The feedback will
Research (HITR)
Service Delivery contribute directly to the improvement
Date: October 26–27, 2017 (Open from
AGENCY: Agency for Healthcare Research of program management. The current
8:00 a.m. to 9:00 a.m. on October
and Quality (AHRQ), HHS. clearance was approved on November
26th and closed for remainder of 11, 2014 (OMB Control Number 0935–
the meeting) ACTION: Notice.
0179) and will expire on November 30,
ADDRESSES: (Below specifics where each SUMMARY: As part of a Federal 2017.
hotel will be held) Hilton Rockville, Government-wide effort to streamline Below we provide AHRQ’s projected
1750 Rockville Pike, Rockville, MD the process to seek feedback from the average annual estimates for the next
20857. public on service delivery, AHRQ has three years:
submitted a Generic Information Current Actions: New collection of
FOR FURTHER INFORMATION CONTACT: (To Collection Request (Generic ICR): information.
obtain a roster of members, agenda or ‘‘Generic Clearance for the Collection of Type of Review: New Collection.
minutes of the non-confidential portions Qualitative Feedback on Agency Service Affected Public: Individuals and
of the meetings.) Mrs. Bonnie Campbell, Delivery.’’ Households, Businesses and
Committee Management Officer, Office This proposed information collection Organizations, State, Local or Tribal
of Extramural Research Education and was previously published in the Federal Government.
Register on May 30, 2017, and allowed Average Expected Annual Number of
Priority Populations, Agency for
60 days for public comment. No activities: 10.
Healthcare Research and Quality
substantive comments were received. Respondents: 10,900.
(AHRQ), 5600 Fishers Lane, Rockville, Annual responses: 10,900.
Maryland 20857, Telephone (301) 427– The purpose of this notice is to allow an
Frequency of Response: Once per
1554. additional 30 days for public comment.
request.
DATES: Comments on this notice must be The total number of respondents
SUPPLEMENTARY INFORMATION: These received by October 16, 2017.
meetings will be closed to the public in across all 10 activities in a given year is
ADDRESSES: Written comments should 10,900.
accordance with 5 U.S.C. App. 2 section
be submitted to: AHRQ’s OMB Desk Average minutes per response: 19.
10(d), 5 U.S.C. 552b(c)(4), and 5 U.S.C. Burden hours: 3,452.
Officer by fax at (202) 395–6974
552b(c)(6). In accordance with section (attention: AHRQ’s desk officer) or by An agency may not conduct or
10 (a)(2) of the Federal Advisory email at OIRA_submission@ sponsor, and a person is not required to
Committee Act (5 U.S.C. App. 2), AHRQ omb.eop.gov (attention: AHRQ’s desk respond to, a collection of information
announces meetings of the above-listed officer). unless it displays a currently valid
scientific peer review groups, which are Office of Management and Budget
SUPPLEMENTARY INFORMATION:
subcommittees of AHRQ’s Health control number.
Services Research Initial Review Group Proposed Project
Committees. Each subcommittee Request for Comments
Generic Clearance for the Collection of In accordance with the Paperwork
meeting will commence in open session
Qualitative Feedback on Agency Service Reduction Act, comments on AHRQ’s
before closing to the public for the Delivery
duration of the meeting. The information collection are requested
subcommittee meetings will be closed to AHRQ has submitted a Generic with regard to any of the following: (a)
the public in accordance with the Information Collection Request (Generic Whether the proposed collection of
provisions set forth in 5 U.S.C. App. 2 ICR): ‘‘Generic Clearance for the information is necessary for the proper
section 10(d), 5 U.S.C. 552b(c)(4), and 5 Collection of Qualitative Feedback on performance of AHRQ healthcare
U.S.C. 552b(c)(6). The grant applications Agency Service Delivery’’ to OMB for research and healthcare information
and the discussions could disclose approval under the Paperwork dissemination functions, including
confidential trade secrets or commercial Reduction Act (PRA) (44 U.S.C. 3501 et. whether the information will have
property such as patentable material, seq.). The information collection practical utility; (b) the accuracy of
activity will gather qualitative customer AHRQ’s estimate of burden (including
and personal information concerning
and stakeholder feedback in an efficient, hours and costs) of the proposed
individuals associated with the grant
timely manner, in accordance with the collection(s) of information; (c) ways to
applications, the disclosure of which
Administration’s commitment to enhance the quality, utility, and clarity
would constitute a clearly unwarranted improving service delivery. of the information to be collected; and
invasion of personal privacy. Qualitative feedback is information (d) ways to minimize the burden of the
mstockstill on DSK30JT082PROD with NOTICES

Agenda items for these meetings are that provides useful insights on collection of information upon the
subject to change as priorities dictate. perceptions and opinions, but is not respondents, including the use of
statistical surveys that yield quantitative automated collection techniques or
Sharon B. Arnold,
results that can be generalized to the other forms of information technology.
Deputy Director. population of study. This feedback will Comments submitted in response to
[FR Doc. 2017–19643 Filed 9–14–17; 8:45 am] provide insights into customer or this notice will be summarized and
BILLING CODE 4160–90–P stakeholder perceptions, experiences included in the Agency’s subsequent

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Federal Register / Vol. 82, No. 178 / Friday, September 15, 2017 / Notices 43377

request for OMB approval of the ADDRESSES: Written comments should will be combined and summarized so
proposed information collection. All be submitted to: Doris Lefkowitz, that no individually identifiable
comments will become a matter of Reports Clearance Officer, AHRQ, by information will be released. Proposed
public record. email at doris.lefkowitz@AHRQ.hhs.gov. information collections submitted under
Copies of the proposed collection this generic clearance will be reviewed
Sharon B. Arnold, plans, data collection instruments, and and acted upon by OMB within 14 days
Deputy Director. specific details on the estimated burden of submission.
[FR Doc. 2017–19621 Filed 9–14–17; 8:45 am] can be obtained from the AHRQ Reports
BILLING CODE 4160–90–P Clearance Officer. Method of Collection
FOR FURTHER INFORMATION CONTACT: The information collected through
Doris Lefkowitz, AHRQ Reports focus groups and voluntary customer
DEPARTMENT OF HEALTH AND Clearance Officer, (301) 427–1477, or by surveys will be used by AHRQ to
HUMAN SERVICES email at doris.lefkowitz@AHRQ.hhs.gov. identify strengths and weaknesses in
Agency for Healthcare Research and SUPPLEMENTARY INFORMATION: products and services to make
Quality improvements that are practical and
Proposed Project feasible. Information from these
Agency Information Collection Voluntary Customer Survey Generic customer surveys will be used to plan
Activities: Proposed Collection; Clearance for the Agency for Healthcare and redirect resources and efforts to
Comment Request Research and Quality improve or maintain a high quality of
In accordance with the Paperwork service to the lay and health
AGENCY:Agency for Healthcare Research Reduction Act, 44 U.S.C. 3501–3520, professional public.
and Quality, HHS. AHRQ invites the public to comment on Estimated Annual Respondent Burden
ACTION: Notice. this proposed information collection.
This is a request for the Office of Exhibit 1 shows the estimated total
Management and Budget (OMB) to re- burden hours for the respondents. Mail
SUMMARY: This notice announces the
approve for an additional 3 years, under surveys are estimated to average 15
intention of the Agency for Healthcare
the Paperwork Reduction Act of 1995, minutes, telephone surveys 40 minutes,
Research and Quality (AHRQ) to request
the generic clearance for the Agency for web-based surveys 10 minutes, focus
that the Office of Management and
Healthcare Research and Quality groups two hours, and in-person
Budget (OMB) approve the proposed
(AHRQ) to survey the users of AHRQ’s interviews are estimated to average 50
information collection project:
work products and services, OMB minutes. Mail surveys may also be sent
‘‘Voluntary Customer Survey Generic
control number 0935–0106. to respondents via email, and may
Clearance for the Agency for Healthcare
AHRQ will undertake customer include a telephone non-response
Research and Quality.’’
surveys to assess its work products and follow-up. Telephone non-response
This proposed information collection follow-up for mailed surveys does not
services provided to its customers, to
was previously published in the Federal identify problem areas, and to count as a telephone survey. The total
Register on May 30, 2017 and allowed determine how they can be improved. burden hours for the 3 years of the
60 days for public comment. No Surveys conducted under this generic clearance is estimated to be 10,150
comments were received. The purpose clearance are not required by regulation hours.
of this notice is to allow an additional and will not be used by AHRQ to Exhibit 2 shows the estimated cost
30 days for public comment. regulate or sanction its customers. burden for the respondents. The total
DATES: Comments on this notice must be Surveys will be entirely voluntary, and cost burden for the 3 years of the
received by October 16, 2017. information provided by respondents clearance is estimated to be $340,127.

EXHIBIT 1—ESTIMATED BURDEN HOURS OVER 3 YEARS
Number of
Number of Hours per Total burden
Type of information collection responses per
respondents response hours
respondent

Mail/email * ....................................................................................................... 15,000 1 15/60 3,750
Telephone ........................................................................................................ 600 1 40/60 400
Web-based ....................................................................................................... 15,000 1 10/60 2,500
Focus Groups .................................................................................................. 1,500 1 2.0 3,000
In-person .......................................................................................................... 600 1 50/60 500

Total .......................................................................................................... 32,700 na na 10,150
* May include telephone non-response follow-up in which case the burden will not change.

EXHIBIT 2—ESTIMATED COST BURDEN OVER 3 YEARS
mstockstill on DSK30JT082PROD with NOTICES

Average
Number of Total burden Total cost
Type of information collection hourly
respondents hours burden
wage rate *

Mail/email ......................................................................................................... 15,000 3,750 $33.51 $125,663
Telephone ........................................................................................................ 600 400 33.51 13,404
Web-based ....................................................................................................... 15,000 2,500 33.51 83,775
Focus Groups .................................................................................................. 1,500 3,000 33.51 100,530

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Document Created: 2017-09-15 00:18:16
Document Modified: 2017-09-15 00:18:16

Category		Regulatory Information
Collection		Federal Register
sudoc Class		AE 2.7: GS 4.107: AE 2.106:
Publisher		Office of the Federal Register, National Archives and Records Administration
Section		Notices
Action		Notice.
Dates		Comments on this notice must be received by October 16, 2017.
FR Citation		82 FR 43376

82 FR 43376 - Agency Information Collection Activities: Proposed Collection: Generic Clearance for the Collection of Qualitative Feedback on Agency Service Delivery

DEPARTMENT OF HEALTH AND HUMAN SERVICESAgency for Healthcare Research and Quality

Federal Register Volume 82, Issue 178 (September 15, 2017)

DEPARTMENT OF HEALTH AND HUMAN SERVICES
Agency for Healthcare Research and Quality