82_FR_47410 82 FR 47215 - 60-Day Notice Template for Request for Generic Clearance for the Collection of Routine Customer Feedback on HHS Communications

82 FR 47215 - 60-Day Notice Template for Request for Generic Clearance for the Collection of Routine Customer Feedback on HHS Communications

DEPARTMENT OF HEALTH AND HUMAN SERVICES
Office of the Secretary

Federal Register Volume 82, Issue 195 (October 11, 2017)

Page Range47215-47216
FR Document2017-21822

Department of Health and Human Services, The Office of the Secretary (OS), as part of its continuing effort to reduce paperwork and respondent burden, invites the general public to take this opportunity to comment on the ``Generic Clearance for the Collection of Qualitative Feedback on Agency Service Delivery'' for approval under the Paperwork Reduction Act (PRA). This collection was developed as part of a Federal Government-wide effort to streamline the process for seeking feedback from the public on service delivery. This notice announces our intent to submit this collection to OMB for approval and solicits comments on specific aspects for the proposed information collection.

Federal Register, Volume 82 Issue 195 (Wednesday, October 11, 2017) 
[Federal Register Volume 82, Number 195 (Wednesday, October 11, 2017)]
[Notices]
[Pages 47215-47216]
From the Federal Register Online  [www.thefederalregister.org]
[FR Doc No: 2017-21822]


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DEPARTMENT OF HEALTH AND HUMAN SERVICES

Office of the Secretary

 [Document Identifier HHS-OS-0955-0003]


60-Day Notice Template for Request for Generic Clearance for the 
Collection of Routine Customer Feedback on HHS Communications

AGENCY: U.S. Department of Health and Human Services (HHS).

ACTION: Notice and request for comments. Office of the National 
Coordinator for Health Information Technology is requesting OMB 
approval for an extension on the Generic Clearance for the Collection 
of Routine Customer Feedback by OMB.

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SUMMARY: Department of Health and Human Services, The Office of the 
Secretary (OS), as part of its continuing effort to reduce paperwork 
and respondent burden, invites the general public to take this 
opportunity to comment on the ``Generic Clearance for the Collection of 
Qualitative Feedback on Agency Service Delivery'' for approval under 
the Paperwork Reduction Act (PRA). This collection was developed as 
part of a Federal Government-wide effort to streamline the process for 
seeking feedback from the public on service delivery. This notice 
announces our intent to submit this collection to OMB for approval and 
solicits comments on specific aspects for the proposed information 
collection.

DATES: Consideration will be given to all comments received by December 
11, 2017.

ADDRESSES: Submit comments by one of the following methods:
     Web site: www.regulations.gov. Direct comments to Docket 
ID OMB-2010-0021.
     Email: [email protected].
     Phone: (202) 795-7714.
    Comments submitted in response to this notice may be made available 
to the public through relevant Web sites. For this reason, please do 
not include in your comments information of a confidential nature, such 
as sensitive personal information or proprietary information. If you 
send an email comment, your email address will be automatically 
captured and included as part of the comment that is placed in the 
public docket and made available on the Internet. Please note that 
responses to this public comment request containing any routine notice 
about the confidentiality of the communication will be treated as 
public comments that may be made available to the public 
notwithstanding the inclusion of the routine notice.

FOR FURTHER INFORMATION CONTACT: Sherrette Funn, [email protected] 
or (202) 795-7714.

SUPPLEMENTARY INFORMATION: 
    Title: Generic Clearance for the Collection of Qualitative Feedback 
on Agency Service Delivery.
    Abstract: The proposed information collection activity provides a 
means to garner qualitative customer and stakeholder feedback in an 
efficient, timely manner, in accordance with the Administration's 
commitment to improving service delivery. By qualitative feedback we 
mean information that provides useful insights on perceptions and 
opinions, but are not statistical surveys that yield quantitative 
results that can be generalized to the population of study. This 
feedback will provide insights into customer or stakeholder 
perceptions, experiences and expectations, provide an early warning of 
issues with service, or focus attention on areas where communication, 
training or changes in operations might improve delivery of products or 
services. These collections will allow for ongoing, collaborative and 
actionable communications between the Agency and its customers and 
stakeholders. It will also allow feedback to contribute directly to the 
improvement of program management.
    The solicitation of feedback will target areas such as: Timeliness, 
appropriateness, accuracy of information, courtesy, efficiency of 
service delivery, and resolution of issues with service delivery. 
Responses will be assessed to plan and inform efforts to improve or 
maintain the quality of service offered to the public. If this 
information is not collected, vital feedback from customers and 
stakeholders on the Agency's services will be unavailable.
    The Agency will only submit a collection for approval under this 
generic clearance if it meets the following conditions:
     The collections are voluntary;
     The collections are low-burden for respondents (based on 
considerations of total burden hours, total number of respondents, or 
burden-hours per respondent) and are low-cost for both the respondents 
and the Federal Government;
     The collections are non-controversial and do not raise 
issues of concern to other Federal agencies;
     Any collection is targeted to the solicitation of opinions 
from respondents who have experience with the program or may have 
experience with the program in the near future;
     Personally identifiable information (PII) is collected 
only to the extent necessary and is not retained;
     Information gathered will be used only internally for 
general service improvement and program management purposes and is not 
intended for release outside of the agency;
     Information gathered will not be used for the purpose of 
substantially informing influential policy decisions; and
     Information gathered will yield qualitative information; 
the collections will not be designed or expected to yield statistically 
reliable results or used as though the results are generalizable to the 
population of study.
    Feedback collected under this generic clearance provides useful 
information, but it does not yield data that can be generalized to the 
overall population.

[[Page 47216]]

This type of generic clearance for qualitative information will not be 
used for quantitative information collections that are designed to 
yield reliably actionable results, such as monitoring trends over time 
or documenting program performance. Such data uses require more 
rigorous designs that address: the target population to which 
generalizations will be made, the sampling frame, the sample design 
(including stratification and clustering), the precision requirements 
or power calculations that justify the proposed sample size, the 
expected response rate, methods for assessing potential non-response 
bias, the protocols for data collection, and any testing procedures 
that were or will be undertaken prior to fielding the study. Depending 
on the degree of influence the results are likely to have, such 
collections may still be eligible for submission for other generic 
mechanisms that are designed to yield quantitative results.
    As a general matter, information collections will not result in any 
new system of records containing privacy information and will not ask 
questions of a sensitive nature, such as sexual behavior and attitudes, 
religious beliefs, and other matters that are commonly considered 
private.
    Current Actions: Extension of approval for a collection of 
information.
    Type of Review: Extension.
    Affected Public: Individuals, households, professionals, public/
private sector.
    Estimated Number of Respondents:
    Below we provide projected average estimates for the next three 
years:
    Average Expected Annual Number of Activities: 7.
    Average Number of Respondents per Activity: 350.
    Annual Responses: 4,158.
    Frequency of Response: Once per request.
    Average Minutes per Response: 5.
    Burden Hours: 1,041.
    Request for Comments: Comments submitted in response to this notice 
will be summarized and/or included in the request for OMB approval. 
Comments are invited on: (a) Whether the collection of information is 
necessary for the proper performance of the functions of the agency, 
including whether the information shall have practical utility; (b) the 
accuracy of the agency's estimate of the burden of the collection of 
information; (c) ways to enhance the quality, utility, and clarity of 
the information to be collected; (d) ways to minimize the burden of the 
collection of information on respondents, including through the use of 
automated collection techniques or other forms of information 
technology; and (e) estimates of capital or start-up costs and costs of 
operation, maintenance, and purchase of services to provide 
information. Burden means the total time, effort, or financial 
resources expended by persons to generate, maintain, retain, disclose 
or provide information to or for a Federal agency. This includes the 
time needed to review instructions; to develop, acquire, install and 
utilize technology and systems for the purpose of collecting, 
validating and verifying information, processing and maintaining 
information, and disclosing and providing information; to train 
personnel and to be able to respond to a collection of information, to 
search data sources, to complete and review the collection of 
information; and to transmit or otherwise disclose the information.
    All written comments will be available for public inspection at 
Regulations.gov.
    An agency may not conduct or sponsor, and a person is not required 
to respond to, a collection of information unless it displays a 
currently valid Office of Management and Budget control number.

Darius Taylor,
Information Collection Clearance Officer.
[FR Doc. 2017-21822 Filed 10-10-17; 8:45 am]
 BILLING CODE 4150-45-P

Federal Register / Vol. 82, No. 195 / Wednesday, October 11, 2017 / Notices 47215 TOTAL ESTIMATED ANNUALIZED BURDEN—HOURS Average Number of Number of Total burden per Total burden Form name responses per respondents responses response hours respondent (in hours) Universal Report .................................................................. 1,471 1 1,471 168 247,128 Grant Report ........................................................................ 504 1 504 21 10,584 Total .............................................................................. 1,975 ........................ 1,975 ........................ 257,712 Amy McNulty, • Email: to contribute directly to the Acting Director, Division of the Executive Information.CollectionClearance@ improvement of program management. Secretariat. hhs.gov. The solicitation of feedback will target [FR Doc. 2017–21844 Filed 10–10–17; 8:45 am] • Phone: (202) 795–7714. areas such as: Timeliness, BILLING CODE 4165–15–P Comments submitted in response to appropriateness, accuracy of this notice may be made available to the information, courtesy, efficiency of public through relevant Web sites. For service delivery, and resolution of DEPARTMENT OF HEALTH AND this reason, please do not include in issues with service delivery. Responses HUMAN SERVICES your comments information of a will be assessed to plan and inform confidential nature, such as sensitive efforts to improve or maintain the Office of the Secretary personal information or proprietary quality of service offered to the public. information. If you send an email If this information is not collected, vital [Document Identifier HHS–OS–0955–0003] comment, your email address will be feedback from customers and automatically captured and included as stakeholders on the Agency’s services 60-Day Notice Template for Request part of the comment that is placed in the will be unavailable. for Generic Clearance for the public docket and made available on the The Agency will only submit a Collection of Routine Customer Internet. Please note that responses to collection for approval under this Feedback on HHS Communications this public comment request containing generic clearance if it meets the any routine notice about the following conditions: AGENCY: U.S. Department of Health and • The collections are voluntary; confidentiality of the communication Human Services (HHS). • The collections are low-burden for will be treated as public comments that ACTION: Notice and request for may be made available to the public respondents (based on considerations of comments. Office of the National notwithstanding the inclusion of the total burden hours, total number of Coordinator for Health Information routine notice. respondents, or burden-hours per Technology is requesting OMB approval FOR FURTHER INFORMATION CONTACT: respondent) and are low-cost for both for an extension on the Generic Sherrette Funn, Sherrette.funn@ the respondents and the Federal Clearance for the Collection of Routine HHS.GOV or (202) 795–7714. Government; Customer Feedback by OMB. • The collections are non- SUPPLEMENTARY INFORMATION: controversial and do not raise issues of SUMMARY: Department of Health and Title: Generic Clearance for the concern to other Federal agencies; Human Services, The Office of the Collection of Qualitative Feedback on • Any collection is targeted to the Secretary (OS), as part of its continuing Agency Service Delivery. solicitation of opinions from effort to reduce paperwork and Abstract: The proposed information respondents who have experience with respondent burden, invites the general collection activity provides a means to the program or may have experience public to take this opportunity to garner qualitative customer and with the program in the near future; comment on the ‘‘Generic Clearance for stakeholder feedback in an efficient, • Personally identifiable information the Collection of Qualitative Feedback timely manner, in accordance with the (PII) is collected only to the extent on Agency Service Delivery’’ for Administration’s commitment to necessary and is not retained; approval under the Paperwork improving service delivery. By • Information gathered will be used Reduction Act (PRA). This collection qualitative feedback we mean only internally for general service was developed as part of a Federal information that provides useful improvement and program management Government-wide effort to streamline insights on perceptions and opinions, purposes and is not intended for release the process for seeking feedback from but are not statistical surveys that yield outside of the agency; the public on service delivery. This quantitative results that can be • Information gathered will not be notice announces our intent to submit generalized to the population of study. used for the purpose of substantially this collection to OMB for approval and This feedback will provide insights into informing influential policy decisions; solicits comments on specific aspects customer or stakeholder perceptions, and for the proposed information collection. experiences and expectations, provide • Information gathered will yield asabaliauskas on DSKBBXCHB2PROD with NOTICES an early warning of issues with service, qualitative information; the collections DATES: Consideration will be given to all or focus attention on areas where will not be designed or expected to comments received by December 11, communication, training or changes in yield statistically reliable results or used 2017. operations might improve delivery of as though the results are generalizable to ADDRESSES: Submit comments by one of products or services. These collections the population of study. the following methods: will allow for ongoing, collaborative and Feedback collected under this generic • Web site: www.regulations.gov. actionable communications between the clearance provides useful information, Direct comments to Docket ID OMB– Agency and its customers and but it does not yield data that can be 2010–0021. stakeholders. It will also allow feedback generalized to the overall population. VerDate Sep<11>2014 17:58 Oct 10, 2017 Jkt 244001 PO 00000 Frm 00045 Fmt 4703 Sfmt 4703 E:\FR\FM\11OCN1.SGM 11OCN1

47216 Federal Register / Vol. 82, No. 195 / Wednesday, October 11, 2017 / Notices This type of generic clearance for other forms of information technology; (DBH), is accepting applications for a qualitative information will not be used and (e) estimates of capital or start-up cooperative agreement for Youth for quantitative information collections costs and costs of operation, Regional Treatment Center Aftercare that are designed to yield reliably maintenance, and purchase of services Pilot Projects (Short Title: Youth actionable results, such as monitoring to provide information. Burden means Aftercare). This program was trends over time or documenting the total time, effort, or financial established by the Consolidated program performance. Such data uses resources expended by persons to Appropriations Act of 2017, Public Law require more rigorous designs that generate, maintain, retain, disclose or 115–31, 131 Stat. 135 (2017). This address: the target population to which provide information to or for a Federal program is authorized by 25 U.S.C. 13, generalizations will be made, the agency. This includes the time needed the Snyder Act, and the Indian Health sampling frame, the sample design to review instructions; to develop, Care Improvement Act, 25 U.S.C. 1665a (including stratification and clustering), acquire, install and utilize technology and 1665g. This program is described in the precision requirements or power and systems for the purpose of the Catalog of Federal Domestic calculations that justify the proposed collecting, validating and verifying Assistance (CFDA) under 93.933. sample size, the expected response rate, information, processing and Background methods for assessing potential non- maintaining information, and disclosing response bias, the protocols for data and providing information; to train According to data from the CDC collection, and any testing procedures personnel and to be able to respond to Youth Risk Behavior Surveillance that were or will be undertaken prior to a collection of information, to search Survey, American Indian and Alaska fielding the study. Depending on the data sources, to complete and review Native (AI/AN) youth self-report higher degree of influence the results are likely the collection of information; and to rates of illicit substance use when to have, such collections may still be transmit or otherwise disclose the compared to the general population. eligible for submission for other generic information. Substance use among AI/AN youth mechanisms that are designed to yield All written comments will be contributes to an increased risk of quantitative results. available for public inspection at negative social problems that can range As a general matter, information Regulations.gov. from delinquency to violence, including collections will not result in any new An agency may not conduct or higher rates of suicide, and alcohol and system of records containing privacy sponsor, and a person is not required to drug-related deaths when compared to information and will not ask questions respond to, a collection of information U.S. all-races (2014 Trends In Indian of a sensitive nature, such as sexual unless it displays a currently valid Health). Office of Management and Budget The IHS currently funds 11 Youth behavior and attitudes, religious beliefs, control number. Residential Treatment Centers (YRTC) and other matters that are commonly that provide a range of clinical services considered private. Darius Taylor, Current Actions: Extension of rooted in culturally relevant, holistic approval for a collection of information. Information Collection Clearance Officer. models of care. However, once AI/AN Type of Review: Extension. [FR Doc. 2017–21822 Filed 10–10–17; 8:45 am] youth are discharged from the YRTC, Affected Public: Individuals, BILLING CODE 4150–45–P they are faced with leaving a structured households, professionals, public/ environment only to return home to private sector. families who may be unprepared to offer Estimated Number of Respondents: DEPARTMENT OF HEALTH AND the needed support and where aftercare/ Below we provide projected average HUMAN SERVICES case management resources can be estimates for the next three years: limited. Average Expected Annual Number of Indian Health Service Purpose Activities: 7. Division of Behavioral Health; Youth The purpose of the YRTC Aftercare Average Number of Respondents per Regional Treatment Center Aftercare Pilot Project cooperative agreement is to Activity: 350. Annual Responses: 4,158. Pilot Project address the gap in services that occurs Frequency of Response: Once per Announcement Type: New. when youth are discharged upon request. Funding Announcement Number: successful completion of a YRTC Average Minutes per Response: 5. HHS–2018–IHS–YRTC–0001. treatment program and return to their Burden Hours: 1,041. Catalog of Federal Domestic home community where necessary Request for Comments: Comments Assistance Number: 93.933. support systems may not exist. submitted in response to this notice will Insufficient options for continued care be summarized and/or included in the Key Dates at home and in the community request for OMB approval. Comments Application Deadline Date: October 1, significantly decrease the likelihood of are invited on: (a) Whether the 2017. a continued journey of wellness for collection of information is necessary Review Date: October 9, 2017. youth exiting the care of an YRTC. This for the proper performance of the Earliest Anticipated Start Date: pilot project will develop promising functions of the agency, including November 1, 2017. practices between YRTCs and Tribal whether the information shall have Signed Tribal Resolutions Due Date: communities to reduce alcohol and October 1, 2017. asabaliauskas on DSKBBXCHB2PROD with NOTICES practical utility; (b) the accuracy of the substance use relapse by identifying agency’s estimate of the burden of the Proof of Non-Profit Status Due Date: transitional services that can be collection of information; (c) ways to October 1, 2017. culturally adapted to meet the needs of enhance the quality, utility, and clarity I. Funding Opportunity Description AI/AN youth to increase resiliency, self- of the information to be collected; (d) coping, and provide support systems. ways to minimize the burden of the Statutory Authority By exploring solutions for how this collection of information on The Indian Health Service (IHS) continuum of care should take place respondents, including through the use Office of Clinical and Preventative after inpatient treatment, efforts will be of automated collection techniques or Services, Division of Behavioral Health made to establish community-based VerDate Sep<11>2014 17:58 Oct 10, 2017 Jkt 244001 PO 00000 Frm 00046 Fmt 4703 Sfmt 4703 E:\FR\FM\11OCN1.SGM 11OCN1


Document Created: 2018-10-25 10:00:31
Document Modified: 2018-10-25 10:00:31
CategoryRegulatory Information
CollectionFederal Register
sudoc ClassAE 2.7:
GS 4.107:
AE 2.106:
PublisherOffice of the Federal Register, National Archives and Records Administration
SectionNotices
ActionNotice and request for comments. Office of the National Coordinator for Health Information Technology is requesting OMB approval for an extension on the Generic Clearance for the Collection of Routine Customer Feedback by OMB.
DatesConsideration will be given to all comments received by December 11, 2017.
ContactSherrette Funn, [email protected] or (202) 795-7714.
FR Citation82 FR 47215 
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