82 FR 49172 - Agency Information Collection Activities: Proposed Collection; Comment Request; Generic Clearance for the Collection of Qualitative Feedback on Agency Service Delivery
AGENCY FOR INTERNATIONAL DEVELOPMENT Federal Register Volume 82, Issue 204 (October 24, 2017)
Federal Register Volume 82, Issue 204 (October 24, 2017)
| Page Range | 49172-49173 | |
| FR Document | 2017-23018 |
[Federal Register Volume 82, Number 204 (Tuesday, October 24, 2017)] [Notices] [Pages 49172-49173] From the Federal Register Online [www.thefederalregister.org] [FR Doc No: 2017-23018] ======================================================================== Notices Federal Register ________________________________________________________________________ This section of the FEDERAL REGISTER contains documents other than rules or proposed rules that are applicable to the public. Notices of hearings and investigations, committee meetings, agency decisions and rulings, delegations of authority, filing of petitions and applications and agency statements of organization and functions are examples of documents appearing in this section. ======================================================================== Federal Register / Vol. 82, No. 204 / Tuesday, October 24, 2017 / Notices [[Page 49172]] ----------------------------------------------------------------------- AGENCY FOR INTERNATIONAL DEVELOPMENT Agency Information Collection Activities: Proposed Collection; Comment Request; Generic Clearance for the Collection of Qualitative Feedback on Agency Service Delivery AGENCY: U.S. Agency for International Development (USAID). ACTION: Notice of a request for comments regarding a renewal information collection. ----------------------------------------------------------------------- SUMMARY: As part of a Federal Government-wide effort to streamline the process to seek feedback from the public on service delivery, we are seeking comment on the development of the following proposed Generic Information Collection Request (Generic ICR): ``Fast Track Generic Clearance for the Collection of Qualitative Feedback on Agency Service Delivery'' for approval under the Paperwork Reduction Act (PRA). This notice announces our intent to submit this collection to OMB for approval and solicits comments on specific aspects for the proposed information collection. This option is a fast track for approval to streamline the timing to implement certain types of surveys and related collection of information. USAID uses the approval to cover the instruments of collection (such as a survey, a window pop-up survey, a focus group, or a comment card), which are designed to get customer feedback on USAID service delivery for various programs. This request for approval broadly addresses USAID's need for information about what our customers think of our services so that we can improve service delivery; specific information collection activities will be incorporated into the approval as the need for the information is identified. For example, when we implement a new program and provide information about the services for the program on our Web site, we may provide a voluntary customer service questionnaire about how well the program is working for our customers, specifically within the area of customer service. USAID is requesting to increase the number of respondents in the fast track approval due to an anticipated increase in the number of customer respondents responding to customer service surveys that will be sent to a broader scope and greater number of USAID customers. DATES: All comments should be submitted within 60 calendar days from the date of this publication. ADDRESSES: Submit comments by one of the following methods: Web site: www.regulations.gov. Mail comments to: Bureau for Management, Office of Management Services, Information and Records Division M/MS/IRD, by mail to U.S. Agency for International Development, Ronald Reagan Building, Room 2.7 C, 1300 Pennsylvania Ave. NW., Washington, DC 20523-2701, or by email to [email protected]. Comments submitted in response to this notice may be made available to the public through www.regulations.gov. For this reason, please do not include in your comments information of a confidential nature, such as sensitive personal information or proprietary information. Please note that responses to this public comment request containing any routine notice about the confidentiality of the communication will be treated as public comments that may be made available to the public notwithstanding the inclusion of the routine notice. FOR FURTHER INFORMATION CONTACT: Sylvia Joyner, Bureau for Management, Office of Management Services, Information and Records Division, U.S. Agency for International Development, Washington, DC 20523-2701: Tel 202-712-5007 or via email [email protected]. SUPPLEMENTARY INFORMATION: Title and OMB Number: Fast Track Generic Clearance for the Collection of Qualitative Feedback on Agency Service Delivery. Needs and Uses: The proposed information collection activity provides a means to garner qualitative customer and stakeholder feedback in an efficient, timely manner, in accordance with the Administration's commitment to improving service delivery. By qualitative feedback we mean information that provides useful insights on perceptions and opinions, but are not statistical surveys that yield quantitative results that can be generalized to the population of study. This feedback will provide insights into customer or stakeholder perceptions, experiences and expectations, provide an early warning of issues with service, or focus attention on areas where communication, training or changes in operations might improve delivery of products or services. These collections will allow for ongoing, collaborative and actionable communications between the Agency and its customers and stakeholders. It will also allow feedback to contribute directly to the improvement of program management. The solicitation of feedback will target areas such as: Timeliness, appropriateness, accuracy of information, courtesy, efficiency of service delivery, and resolution of issues with service delivery. Responses will be assessed to plan and inform efforts to improve or maintain the quality of service offered to the public. If this information is not collected, vital feedback from customers and stakeholders on the Agency's services will be unavailable. The Agency will only submit a collection for approval under this generic clearance if it meets the following conditions:The collections are voluntary. The collections are low-burden for respondents (based on considerations of total burden hours, total number of respondents, or burden-hours per respondent) and are low-cost for both the respondents and the Federal Government. The collections are noncontroversial and do not raise issues of concern to other Federal agencies. Any collection is targeted to the solicitation of opinions from respondents who have experience with the program or may have experience with the program in the near future. Personally identifiable information (PII) is collected only to the extent necessary and is not retained. Information gathered will be used only internally for general service improvement and program management purposes and is not intended for release outside of the agency. [[Page 49173]] Information gathered will not be used for the purpose of substantially informing influential policy decisions. Information gathered will yield qualitative information; the collections will not be designed or expected to yield statistically reliable results or used as though the results are generalizable to the population of study. Feedback collected under this generic clearance provides useful information, but it does not yield data that can be generalized to the overall population. This type of generic clearance for qualitative information will not be used for quantitative information collections that are designed to yield reliably actionable results, such as monitoring trends over time or documenting program performance. Such data uses require more rigorous designs that address: The target population to which generalizations will be made, the sampling frame, the sample design (including stratification and clustering), the precision requirements or power calculations that justify the proposed sample size, the expected response rate, methods for assessing potential nonresponse bias, the protocols for data collection, and any testing procedures that were or will be undertaken prior to fielding the study. Depending on the degree of influence the results are likely to have, such collections may still be eligible for submission for other generic mechanisms that are designed to yield quantitative results. As a general matter, information collections will not result in any new system of records containing privacy information and will not ask questions of a sensitive nature, such as sexual behavior and attitudes, religious beliefs, and other matters that are commonly considered private. Current Actions: Processing Information Collection as Fast Track Generic. Type of Review: Renewal. Affected Public: Individuals or Households; Business or Other For- Profit; Not-For-Profit Institutions; Farms; Federal Government; State, Local, or Tribal Government. Estimated Annual Number of Respondents: 10,000. Below we provide projected average burden estimates for the next three years: Average Expected Annual Number of Activities: 100. Average Number of Respondents per Activity: 1,000. Responses per Respondent: 1. Annual Responses: 10,000. Average Minutes per Response: 10 minutes. Annual Burden Hours: 10,000 hours. Frequency: On occasion. Request for Comments: Comments submitted in response to this notice will be summarized and/or included in the request for OMB approval. Comments are invited on: (a) Whether the collection of information is necessary for the proper performance of the functions of the agency, including whether the information shall have practical utility; (b) the accuracy of the agency's estimate of the burden of the collection of information; (c) ways to enhance the quality, utility, and clarity of the information to be collected; (d) ways to minimize the burden of the collection of information on respondents, including through the use of automated collection techniques or other forms of information technology; and (e) estimates of capital or start-up costs and costs of operation, maintenance, and purchase of services to provide information. Burden means the total time, effort, or financial resources expended by persons to generate, maintain, retain, disclose or provide information to or for a Federal agency. This includes the time needed to review instructions; to develop, acquire, install and utilize technology and systems for the purpose of collecting, validating and verifying information, processing and maintaining information, and disclosing and providing information; to train personnel and to be able to respond to a collection of information, to search data sources, to complete and review the collection of information; and to transmit or otherwise disclose the information. All written comments will be available for public inspection on regulations.gov. An agency may not conduct or sponsor, and a person is not required to respond to, a collection of information unless it displays a currently valid Office of Management and Budget Control Number. Dated: October 16, 2017. Paulette Murray, Supervisory Records Information Management Specialist, Bureau for Management, Office of Management Services, Information and Records Division. [FR Doc. 2017-23018 Filed 10-23-17; 8:45 am] BILLING CODE P
![Federal Register / Vol. 82, No. 204 / Tuesday, October 24, 2017 / Notices 49173
• Information gathered will not be Frequency: On occasion. Paperwork Reduction Act of 1995,
used for the purpose of substantially Request for Comments: Comments Public Law 104–13 on or after the date
informing influential policy decisions. submitted in response to this notice will of publication of this notice. Comments
• Information gathered will yield be summarized and/or included in the are requested regarding: (1) Whether the
qualitative information; the collections request for OMB approval. Comments collection of information is necessary
will not be designed or expected to are invited on: (a) Whether the for the proper performance of the
yield statistically reliable results or used collection of information is necessary functions of the agency, including
as though the results are generalizable to for the proper performance of the whether the information will have
the population of study. functions of the agency, including practical utility; (2) the accuracy of the
Feedback collected under this generic whether the information shall have agency’s estimate of burden including
clearance provides useful information, practical utility; (b) the accuracy of the the validity of the methodology and
but it does not yield data that can be agency’s estimate of the burden of the assumptions used; (3) ways to enhance
generalized to the overall population. collection of information; (c) ways to the quality, utility and clarity of the
This type of generic clearance for enhance the quality, utility, and clarity information to be collected; and (4)
qualitative information will not be used of the information to be collected; (d) ways to minimize the burden of the
for quantitative information collections ways to minimize the burden of the collection of information on those who
that are designed to yield reliably collection of information on are to respond, including through the
actionable results, such as monitoring respondents, including through the use use of appropriate automated,
trends over time or documenting of automated collection techniques or electronic, mechanical, or other
program performance. Such data uses other forms of information technology; technological collection techniques or
require more rigorous designs that and (e) estimates of capital or start-up other forms of information technology
address: The target population to which costs and costs of operation, should be addressed to: Desk Officer for
generalizations will be made, the maintenance, and purchase of services Agriculture, Office of Information and
sampling frame, the sample design to provide information. Burden means Regulatory Affairs, Office of
(including stratification and clustering), the total time, effort, or financial Management and Budget (OMB), New
the precision requirements or power resources expended by persons to Executive Office Building, Washington,
calculations that justify the proposed generate, maintain, retain, disclose or DC; New Executive Office Building, 725
sample size, the expected response rate, provide information to or for a Federal 17th Street NW., Washington, DC 20503.
methods for assessing potential agency. This includes the time needed Commenters are encouraged to submit
nonresponse bias, the protocols for data to review instructions; to develop, their comments to OMB via email to:
collection, and any testing procedures acquire, install and utilize technology OIRA_Submission@omb.eop.gov or fax
that were or will be undertaken prior to and systems for the purpose of (202) 395–5806 and to Departmental
fielding the study. Depending on the collecting, validating and verifying Clearance Office, USDA, OCIO, Mail
degree of influence the results are likely information, processing and Stop 7602, Washington, DC 20250–
to have, such collections may still be maintaining information, and disclosing 7602.
eligible for submission for other generic and providing information; to train Comments regarding these
mechanisms that are designed to yield personnel and to be able to respond to information collections are best assured
quantitative results. a collection of information, to search of having their full effect if received by
As a general matter, information data sources, to complete and review November 24, 2017. Copies of the
collections will not result in any new the collection of information; and to submission(s) may be obtained by
system of records containing privacy transmit or otherwise disclose the calling (202) 720–8681.
information and will not ask questions information. All written comments will An agency may not conduct or
of a sensitive nature, such as sexual be available for public inspection on sponsor a collection of information
behavior and attitudes, religious beliefs, regulations.gov. An agency may not unless the collection of information
and other matters that are commonly conduct or sponsor, and a person is not displays a currently valid OMB control
considered private. required to respond to, a collection of number and the agency informs
Current Actions: Processing information unless it displays a potential persons who are to respond to
Information Collection as Fast Track currently valid Office of Management the collection of information that such
Generic. and Budget Control Number. persons are not required to respond to
Type of Review: Renewal. Dated: October 16, 2017. the collection of information unless it
Affected Public: Individuals or Paulette Murray, displays a currently valid OMB control
Households; Business or Other For- Supervisory Records Information number.
Profit; Not-For-Profit Institutions; Management Specialist, Bureau for Agricultural Marketing Service
Farms; Federal Government; State, Management, Office of Management Services,
Local, or Tribal Government. Information and Records Division. Title: Plan for Estimating Daily
Estimated Annual Number of [FR Doc. 2017–23018 Filed 10–23–17; 8:45 am] Livestock Slaughter under Federal
Respondents: 10,000. BILLING CODE P
Inspection.
Below we provide projected average OMB Control Number: 0581–0050.
burden estimates for the next three Summary of Collection: The
years: Agriculture Marketing Act of 1946 (7
DEPARTMENT OF AGRICULTURE
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Average Expected Annual Number of U.S.C. 1621–1627) Section 203(g),
Activities: 100. Submission for OMB Review; directs and authorizes the collection
Average Number of Respondents per Comment Request and dissemination of marketing
Activity: 1,000. information, including adequate outlook
Responses per Respondent: 1. October 19, 2017. information on a market area basis, for
Annual Responses: 10,000. The Department of Agriculture will the purpose of anticipating and meeting
Average Minutes per Response: 10 submit the following information consumer requirements aiding in the
minutes. collection requirement(s) to OMB for maintenance of farm income and to
Annual Burden Hours: 10,000 hours. review and clearance under the bring about a balance between
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Document Created: 2018-10-25 10:11:20
Document Modified: 2018-10-25 10:11:20
| Category | Regulatory Information | |
| Collection | Federal Register | |
| sudoc Class | AE 2.7: GS 4.107: AE 2.106: | |
| Publisher | Office of the Federal Register, National Archives and Records Administration | |
| Section | Notices | |
| Action | Notice of a request for comments regarding a renewal information collection. | |
| Dates | All comments should be submitted within 60 calendar days from the date of this publication. | |
| Contact | Sylvia Joyner, Bureau for Management, Office of Management Services, Information and Records Division, U.S. Agency for International Development, Washington, DC 20523-2701: Tel 202-712-5007 or via email [email protected] | |
| FR Citation | 82 FR 49172 |
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