82 FR 50932 - Agency Information Collection Activities: Requests for Comments; Clearance of a New Information Collection: FAA Aircraft Noise Complaint and Inquiry System (FAA Noise Portal)

DEPARTMENT OF TRANSPORTATION
Federal Aviation Administration

Federal Register Volume 82, Issue 211 (November 2, 2017)

In accordance with the Paperwork Reduction Act of 1995, FAA invites public comments about our intention to request the Office of Management and Budget (OMB) approval for a voluntary information collection. The collection is part of FAA's goal to more effectively and efficiently address noise complaints or inquiries it receives. The collection includes information such as name, email address, street or cross street, city, state, zip code and a description of the aircraft noise complaint or inquiry. The level of information to be collected is necessary to allow FAA to respond to the noise complaint or inquiry. Currently, the FAA receives noise complaints or inquiries in many formats sent to many different people in the agency. This collection will provide clear points of entry at the FAA regional and headquarters level for the public to submit noise complaints or inquiries using a web based system with consistent collection fields that will populate a national database.

[Federal Register Volume 82, Number 211 (Thursday, November 2, 2017)]
[Notices]
[Page 50932]
From the Federal Register Online  [www.thefederalregister.org]
[FR Doc No: 2017-23890]


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DEPARTMENT OF TRANSPORTATION

Federal Aviation Administration


Agency Information Collection Activities: Requests for Comments; 
Clearance of a New Information Collection: FAA Aircraft Noise Complaint 
and Inquiry System (FAA Noise Portal)

AGENCY: Federal Aviation Administration (FAA), DOT.

ACTION: Notice and request for comments.

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SUMMARY: In accordance with the Paperwork Reduction Act of 1995, FAA 
invites public comments about our intention to request the Office of 
Management and Budget (OMB) approval for a voluntary information 
collection. The collection is part of FAA's goal to more effectively 
and efficiently address noise complaints or inquiries it receives. The 
collection includes information such as name, email address, street or 
cross street, city, state, zip code and a description of the aircraft 
noise complaint or inquiry. The level of information to be collected is 
necessary to allow FAA to respond to the noise complaint or inquiry. 
Currently, the FAA receives noise complaints or inquiries in many 
formats sent to many different people in the agency. This collection 
will provide clear points of entry at the FAA regional and headquarters 
level for the public to submit noise complaints or inquiries using a 
web based system with consistent collection fields that will populate a 
national database.

DATES: Written comments should be submitted by January 2, 2018.

ADDRESSES: Send comments to the FAA at the following address: Barbara 
Hall, Federal Aviation Administration, ASP-110, 10101 Hillwood Parkway, 
Fort Worth, TX 76177.
    Public Comments Invited: You are asked to comment on any aspect of 
this information collection, including (a) whether the proposed 
collection of information is necessary for FAA's performance; (b) the 
accuracy of the estimated burden; (c) ways for FAA to enhance the 
quality, utility and clarity of the information collection; and (d) 
ways that the burden could be minimized without reducing the quality of 
the collected information. The agency will summarize and/or include 
your comments in the request for OMB's clearance of this information 
collection.

FOR FURTHER INFORMATION CONTACT: Barbara Hall by email at: 
[email protected]; phone: 940-594-5913.

SUPPLEMENTARY INFORMATION: 
    OMB Control Number: 2120-XXXX.
    Title: FAA Aircraft Noise Complaint and Inquiry System (FAA Noise 
Portal).
    Form Numbers: There are no forms.
    Type of Review: This is clearance of new information collection.
    Background: The purpose of the FAA Noise Portal is to allow the FAA 
to more efficiently and effectively respond to and address noise 
complaints or inquiries in a clear, consistent and repeatable manner 
that is responsive to the public and applies the best use of FAA 
resources. Currently, there is no clear FAA process or point of entry 
for the public to submit noise complaints/inquiries. As a result, the 
public noise complaints are forwarded within the FAA until the 
appropriate person or organization responds to it. This creates a delay 
in FAA responses to the public.
    A public link to the FAA Noise Portal collection will be posted on 
each of the nine FAA regional Web sites and the FAA Headquarters Noise 
Ombudsman Web site for members of the public who want to submit an 
aircraft related noise complaint or inquiry to the FAA. The FAA Noise 
Portal includes required and optional fields for the public to 
complete. Once completed, the information is automatically sent to the 
FAA Regional Administrators Office or Noise Ombudsman who in turn 
assigns it to the appropriate FAA office to respond to the complaint 
within a specified time frame. All incoming complaints/inquiries are 
automatically entered into an FAA database that can be tracked to 
ensure timely responses and queried for informational purposes.
    The Web sites will also identify and provide links to other 
entities responsible for addressing aircraft noise related issues 
(e.g., airports, military, helicopters) and will contain links to 
pertinent aircraft noise related policy, environmental or community 
involvement documents. In addition, the Web sites will contain a 
mailing address and phone number for those members of the public who 
wish to mail a postal letter or use a voice prompt and recording system 
option to complete the required fields included in the FAA Noise 
Portal.
    Respondents: Generally, any member of the public in the United 
States with a valid email address who believes the FAA is the 
appropriate entity to answer their aircraft noise complaint or inquiry.
    Frequency: Members of the public are not limited to the number of 
times they can submit a complaint/inquiry to the FAA.
    Estimated Average Burden per Response: Fifteen minutes to enter the 
complaint or inquiry into the FAA Noise Portal fields.
    Estimated Total Annual Burden: 11,250 hours.

    Issued in Washington, DC, on October 26, 2017.
Barbara L. Hall,
Paperwork Reduction Act Compliance Lead, Performance, Policy, and 
Records Management Branch, ASP-110.
[FR Doc. 2017-23890 Filed 11-1-17; 8:45 am]
BILLING CODE 4910-13-P