83 FR 1249 - Agency Information Collection Extension With Changes

DEPARTMENT OF ENERGY
U.S. Energy Information Administration

Federal Register Volume 83, Issue 7 (January 10, 2018)

EIA submitted an information collection request for extension as required by the Paperwork Reduction Act of 1995. The information collection requests a three-year extension of its ``Generic Clearance for the Collection of Qualitative Feedback on Agency Service Delivery'' under OMB Control No. 1905-0210. This generic clearance enables EIA to collect customer and stakeholder feedback in an efficient, timely manner, in accordance with our commitment to ensure that our programs are effective, meet our customers' needs, and receive feedback on improving service delivery to the public.

[Federal Register Volume 83, Number 7 (Wednesday, January 10, 2018)]
[Notices]
[Pages 1249-1250]
From the Federal Register Online  [www.thefederalregister.org]
[FR Doc No: 2018-00260]


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DEPARTMENT OF ENERGY

U.S. Energy Information Administration


Agency Information Collection Extension With Changes

AGENCY: U.S. Energy Information Administration (EIA), U.S. Department 
of Energy (DOE).

ACTION: Notice.

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SUMMARY: EIA submitted an information collection request for extension 
as required by the Paperwork Reduction Act of 1995. The information 
collection requests a three-year extension of its ``Generic Clearance 
for the Collection of Qualitative Feedback on Agency Service Delivery'' 
under OMB Control No. 1905-0210. This generic clearance enables EIA to 
collect customer and stakeholder feedback in an efficient, timely 
manner, in accordance with our commitment to ensure that our programs 
are effective, meet our customers' needs, and receive feedback on 
improving service delivery to the public.

DATES: EIA must receive all comments on this proposed information 
collection no later than February 9, 2018. If you anticipate any 
difficulties in submitting your comments by the deadline, contact the 
DOE Desk Officer at 202-395-4718.

ADDRESSES: Written comments may be submitted to: James Tyree, Office of 
Information and Regulatory Affairs, Office of Management and Budget, 
New Executive Office Building, Room 9249, 735 17th Street NW, 
Washington, DC 20503, [email protected] and to Jacob 
Bournazian, U.S. Energy Information Administration, 1000 Independence 
Avenue SW, EI-21, Washington, DC 20585, Email [email protected].

FOR FURTHER INFORMATION CONTACT: Requests for additional information or 
copies of the information collection instrument and instructions, send 
your request to Jacob Bournazian, U.S. Energy Information 
Administration, 1000 Independence Avenue SW, Washington, DC 20585, 
phone: 202-586-5562, or email it to [email protected].

SUPPLEMENTARY INFORMATION: This information collection request contains
    (1) OMB Number: 1905-0210.
    (2) Information Collection Request Title: Generic Clearance for the 
Collection of Qualitative Feedback on Agency Service Delivery.
    (3) Type of Request: Renewal with changes; Purpose: The proposed 
information collection activity provides

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a means to collect qualitative customer and stakeholder feedback in an 
efficient, timely manner, in accordance with the Administration's 
commitment to improving service delivery. Qualitative feedback means 
data that provide useful insights on perceptions and opinions, but are 
not statistical surveys that yield quantitative results that can be 
generalized to the population of study. This feedback provides insights 
into customer or stakeholder perceptions, experiences and expectations. 
It also provides an early warning of issues with service, or focuses 
attention on areas where communication, training or changes in 
operations might improve the accuracy of data reported on survey 
instruments or the delivery of products or services. These collections 
will allow for ongoing, collaborative and actionable communications 
between the agency and its customers and stakeholders. It will also 
allow feedback to contribute directly to the improvement of program 
management. Feedback collected under this generic clearance provides 
useful information, but it does not yield data that can be generalized 
to the overall population. This type of generic clearance for 
qualitative information will not be used for quantitative information 
collections that are designed to yield reliably actionable results, 
such as monitoring trends over time or documenting program performance. 
Such data uses require more rigorous designs that address: the target 
population to which generalizations will be made, the sampling frame, 
the sample design (including stratification and clustering), the 
precision requirements or power calculations that justify the proposed 
sample size, the expected response rate, methods for assessing 
potential non-response bias, the protocols for data collection, and any 
testing procedures that were or will be undertaken prior to fielding 
the study. Depending on the degree of influence the results are likely 
to have, such collections may still be eligible for submission for 
other generic mechanisms that are designed to yield quantitative 
results.
    (4) Annual Estimated Number of Respondents: 80,600.
    (5) Annual Estimated Number of Responses: 80,600.
    (6) Annual Estimated Number of Burden Hours: 8,463.
    Comments submitted in response to this notice may be made available 
to the public through relevant websites. For this reason, please do not 
include in your comments information of a confidential nature, such as 
sensitive personal information or proprietary information. If you send 
an email comment; your email address will be automatically captured and 
included as part of the comment that is placed in the public docket and 
made available on the internet. Please note that responses to this 
public comment request containing any routine notice about the 
confidentiality of the communication will be treated as public comments 
that may be made available to the public notwithstanding the inclusion 
of the routine notice.
    An agency may not conduct or sponsor, and a person is not required 
to respond to, a collection of information unless it displays a 
currently valid Office of Management and Budget control number.
    Statutory Authority: Executive Order (E.O.) 13571, Streamlining 
Service Delivery and Improving Customer Service.

    Issued in Washington, DC, on January 3, 2018.
Nanda Srinivasan,
Director, Office of Survey Development and Statistical Integration, 
U.S. Energy Information Administration.
[FR Doc. 2018-00260 Filed 1-9-18; 8:45 am]
BILLING CODE 6450-01-P