83 FR 14550 - Notice of Submission of Proposed Information Collection to OMB Agency Request for Renewal of a Previously Approved Collection: On-Line Complaint/Comment Form for Service-Related Issues in Air Transportation
DEPARTMENT OF TRANSPORTATION
Office of the Secretary Federal Register Volume 83, Issue 65 (April 4, 2018)
Office of the Secretary
Federal Register Volume 83, Issue 65 (April 4, 2018)
| Page Range | 14550-14551 | |
| FR Document | 2018-06858 |
[Federal Register Volume 83, Number 65 (Wednesday, April 4, 2018)] [Notices] [Pages 14550-14551] From the Federal Register Online [www.thefederalregister.org] [FR Doc No: 2018-06858] ----------------------------------------------------------------------- DEPARTMENT OF TRANSPORTATION Office of the Secretary [OST Docket No. DOT-OST-2011-0022] Notice of Submission of Proposed Information Collection to OMB Agency Request for Renewal of a Previously Approved Collection: On-Line Complaint/Comment Form for Service-Related Issues in Air Transportation AGENCY: Office of the Secretary, Department of Transportation. ACTION: Notice and request for comments. ----------------------------------------------------------------------- SUMMARY: In compliance with the Paperwork Reduction Act of 1995 (44 U.S.C. 3501 et seq.), this notice announces that the request for reinstatement of an OMB Control Number for the Information Collection Request (ICR) abstracted below is being forwarded to the Office of Management and Budget (OMB) for review and comments. A Federal Register Notice with a 60-day comment period soliciting comments on the following information collection was published on October 31, 2017 (82 FR 50483). DATES: Comments on this notice must be received by May 4, 2018. ADDRESSES: Send comments regarding the burden estimate, including suggestions for reducing the burden, to the Office of Management and Budget, Attention: Desk Officer for the Office of the Secretary of Transportation, 725 17th Street NW, Washington, DC 20503. Comments may also be sent via email to OMB at the following address: oira_submissions@omb.eop.gov. FOR FURTHER INFORMATION CONTACT: Daeleen Chesley, Office of the Secretary, Office of the Assistant General Counsel for Aviation Enforcement and Proceedings (C-70), Department of Transportation, 1200 New Jersey Ave. SE, Washington, DC 20590, 202-366-6792 (voice) or at Daeleen.Chesley@dot.gov. SUPPLEMENTARY INFORMATION: OMB Control Number: 2105-0568. Title: Reinstatement of Aviation Consumer Protection Division Web Page On-Line Complaint/Comment Form. Abstract: The Department of Transportation's (Department) Office of the Assistant General Counsel for Aviation Enforcement and Proceedings (Enforcement Office) has broad authority under 49 U.S.C., Subtitle VII, to investigate and enforce consumer protection and civil rights laws and regulations related to air transportation. Among other things, the Enforcement Office, including its Aviation Consumer [[Page 14551]] Protection Division (ACPD), is responsible for receiving and investigating service-related consumer complaints filed against airlines and other travel-related companies. Once received, the complaints are reviewed by the office to determine the extent to which these entities are in compliance with federal aviation consumer protection and civil rights laws and what, if any, action should be taken. Consumer complaints and comments are also used by the office to help improve airline consumer satisfaction. The information submitted via the on-line form can also serve as a basis for rulemaking, legislation and research. The key reason for this request is to enable consumers to continue to file their complaints and comments to the Department using an on- line form, whether via their personal computer or on a mobile/ electronic device. If the online complaint form is not available, the Department may receive fewer complaints, comments and inquiries from consumers. The lack of consumer input could inhibit the office's ability to effectively investigate both individual complaints against airlines and other air travel-related companies. It would also impact the Enforcement Office's ability to become aware of patterns and practices that may develop in violation of our rules. The information collection continues to further the objective of 49 U.S.C. 41712 to protect consumers from unfair or deceptive practices, the objective of Sec. 41705 and Sec. 40127 to ensure the civil rights of air travelers are respected, and the objective of Sec. 41702 to ensure safe and adequate service in air transportation. Filing a complaint or comment using a web-based form is voluntary and minimizes the burden on respondents. Based on CY17 information,\1\, 17,844 of the 21,153 total cases (includes complaints and comments) received by the Enforcement Office were submitted using the electronic on-line form (84.3%). The vast majority of the submissions are complaints, in which 16,095 of the 18,188 total complaints received by ACPD were filed using the electronic web-based form (88.5%). At times, consumers may also choose to file a complaint with the Department using regular mail or by phone message. The type of information requested on the form includes complainant's name, address, phone number (including area code), email address, and name of the airline or company about which she/he is complaining, as well as the flight date and flight itinerary (where applicable) of a complainant's trip. On some occasions, a consumer may also use the form to give a description of a specific air-travel related problem or to ask for air-travel related information from the ACPD. The Department has limited its informational request to that necessary to meet its program and administrative monitoring and enforcement activities. --------------------------------------------------------------------------- \1\ The 60-Day FR notice reflected CY16 data. This 30-Day OMB FR notice has been updated to reflect CY17 data, which is the most current calendar year data available. --------------------------------------------------------------------------- The Paperwork Reduction Act of 1995 (PRA) and its implementing regulations, 5 CFR part 1320, require Federal agencies to issue two notices seeking public comment on information collection activities before OMB may approve paperwork packages. 44 U.S.C. 3506, 3507; 5 CFR 1320.5, 1320.8(d)(1), 1320.12. On October 31, 2017, OST published a 60- day notice in the Federal Register soliciting comment on the ICR for which the agency is seeking reinstatement from OMB. See 82 FR 209 at 50483. OST received no comments after issuing this notice. Accordingly, the Department announces that this information collection activity has been re-evaluated and certified under 5 CFR 1320.5(a) and forwarded to OMB for review and approval pursuant to 5 CFR 1320.12(c). Before OMB decides whether to reinstate this proposed collection of information, it must provide 30 days for public comment. 44 U.S.C. 3507(b); 5 CFR 1320.12(d). Federal law requires OMB to approve or disapprove paperwork packages between 30 and 60 days after the 30-day notice is published. 44 U.S.C. 3507(b)-(c); 5 CFR 1320.12(d); see also 60 FR 44978, 44983 (Aug. 29, 1995). The 30-day notice informs the regulated community to file relevant comments to OMB and affords the agency adequate time to digest public comments before it renders a decision. 60 FR 44983 (Aug. 29, 1995). Therefore, respondents should submit their respective comments to OMB within 30 days of publication to best ensure their full consideration. 5 CFR 1320.12(c); see also 60 FR 44983 (Aug. 29, 1995). Respondents: Consumers that Choose to File an On-Line Complaint/ Comment with the Aviation Consumer Protection Division. Estimated Number of Respondents: 17,844 (based on CY 2017 data). Estimated Total Burden on Respondents: 4,461 hours (267,600 minutes). The estimate was calculated by multiplying the total number of complaints and comments filed using the on-line form in CY17 (17,844) by the estimated time needed to fill out the on-line form (15 minutes). The information collection is available for inspection in regulations.gov, as noted in the Addresses section of his document. Comments Are Invited on: (a) Whether the collection of information is necessary for the proper performance of the functions of the Department, including whether the information will have practical utility; (b) the accuracy of the Department's estimate of the burden of the proposed information collection; (c) ways to enhance the quality, utility and clarity of the information to be collected; and (d) ways to minimize the burden of the collection of information on respondents. All responses to this notice will be summarized and included in the request for OMB approval. All comments will also become a matter of public record on the docket. Authority: The Paperwork Reduction Act of 1995; 44 U.S.C. Chapter 35, as amended; and 49 CFR 1:48. Issued in Washington, DC, on March 27, 2018. Claire Barret, DOT Chief Privacy & Information Governance Officer, Office of the Secretary. [FR Doc. 2018-06858 Filed 4-3-18; 8:45 am] BILLING CODE 4910-9X-P
![14550 Federal Register / Vol. 83, No. 65 / Wednesday, April 4, 2018 / Notices
wet leases involving scheduled the code-share information) and an DEPARTMENT OF TRANSPORTATION
passenger air transportation; and all average of 1.5 calls per trip (a total of
ticket agents doing business in the 22.5 seconds per respondent per trip) Office of the Secretary
United States that sell scheduled for the approximately 25% to 39% of [OST Docket No. DOT–OST–2011–0022]
passenger air transportation services itineraries that are estimated to involve
involving code-sharing arrangements or a code-share itinerary, of which the Notice of Submission of Proposed
long-term wet leases. Department estimates that 25% of Information Collection to OMB Agency
Number of Respondents: 12,165 travelers make a call to an airline or Request for Renewal of a Previously
(estimated 48 marketing carriers 3 and travel agent to book a ticket or obtain Approved Collection: On-Line
12,117 travel agents/tour operators 4). information about a flight and each Complaint/Comment Form for Service-
Estimated Annual Burden on traveler will only need to obtain the Related Issues in Air Transportation
Respondents: 29.26 to 45.65 hours information once per travel itinerary.
(1,755.6 to 2,739.0 minutes) per year for AGENCY: Office of the Secretary,
each respondent. The hours were For transactions involving written and Department of Transportation.
calculated by using the estimated internet disclosure: The Department ACTION: Notice and request for
annual number of code-share related estimates the burden should be minimal comments.
disclosures involving personal contact to non-existent 6 as many airlines
already have a process in place to make SUMMARY: In compliance with the
via a call or in person (58.25 million to
code-share information available written Paperwork Reduction Act of 1995 (44
90.87 million) 5 and multiplying by the
U.S.C. 3501 et seq.), this notice
estimated average amount of time per in their schedules, by written notice at
announces that the request for
trip for an agent to disclose a code-share time of ticket purchase and available on
reinstatement of an OMB Control
itinerary (22 seconds or .006111 hours) their websites (including mobile sites) Number for the Information Collection
to determine the total number of burden and applications. In addition, most Request (ICR) abstracted below is being
hours (355,966 to 555,307), and then marketing airlines currently provide forwarded to the Office of Management
dividing the total number of burden information about their code-share and Budget (OMB) for review and
hours by the estimated number of flights to the GDSs who, in turn, provide comments. A Federal Register Notice
respondents (12,165). that information to travel agents. As the with a 60-day comment period soliciting
Estimated Total Annual Burden: code-share information is integrated comments on the following information
Annual reporting burden for this data into the data provided by the airlines to collection was published on October 31,
collection is estimated at 355,966 to GDSs and travel agents, the code-share 2017 (82 FR 50483).
555,307 hours for all travel agents and information is automatically displayed
airline ticket agents who have personal DATES: Comments on this notice must be
on the internet/computer, as well as on received by May 4, 2018.
contact (via a call or in person) with a
a printed version of an itinerary/ticket. ADDRESSES: Send comments regarding
consumer that involves a code-share
flight. Most of the data collection Public Comments Invited: You are the burden estimate, including
associated with this ICR is asked to comment on any aspect of this suggestions for reducing the burden, to
accomplished through travelers using information collection, including (a) the Office of Management and Budget,
highly automated computerized systems whether the proposed collection of Attention: Desk Officer for the Office of
to make their air travel reservation(s), in information is necessary for the the Secretary of Transportation, 725
which the code-share data is already Department’s performance; (b) the 17th Street NW, Washington, DC 20503.
available on the regulated entities accuracy of the estimated burden; (c) Comments may also be sent via email to
websites and/or is programmed into ways for the Department to enhance the OMB at the following address: oira_
their database/reservation systems. quality, utility, and clarity of the submissions@omb.eop.gov.
Frequency: For disclosures involving information collection; and (d) ways FOR FURTHER INFORMATION CONTACT:
oral communications: The Department that the burden could be minimized Daeleen Chesley, Office of the Secretary,
estimates 15 seconds per call (to reveal without reducing the quality of the Office of the Assistant General Counsel
collected information. for Aviation Enforcement and
3 See, Final Regulatory Impact Analysis for
Proceedings (C–70), Department of
Rulemaking Regarding Enhancing Airline Passenger Authority: The Paperwork Reduction Act Transportation, 1200 New Jersey Ave.
Protections III (FRIA EAPP III) at page 10, prepared of 1995; 44 U.S.C. Chapter 35, as amended;
by HDR, October 2016. SE, Washington, DC 20590, 202–366–
4 See, FRIA EAPP III at page 14.
and 49 CFR 1:48. 6792 (voice) or at Daeleen.Chesley@
5 Per BTS data, there were 932 million Issued in Washington, DC, on March 27, dot.gov.
enplanements in 2016. See, https:// 2018.
www.rita.dot.gov/bts/press_releases/bts017_17. Of SUPPLEMENTARY INFORMATION:
those travel itineraries, the Department estimates Claire Barrett, OMB Control Number: 2105–0568.
that 25% to 39% of these enplanements Departmental Chief Privacy & Information Title: Reinstatement of Aviation
(233,000,000 to 363,480,000) involve a code-share Governance Officer Office of the Secretary. Consumer Protection Division Web Page
flight in which an agent must reveal that
information. See, https://www.transtats.bts.gov/ [FR Doc. 2018–06857 Filed 4–3–18; 8:45 am] On-Line Complaint/Comment Form.
databases.asp?Mode_ID=1&Mode_Desc= BILLING CODE 4910–9X–P
Abstract: The Department of
Aviation&Subject_ID2=0. Transportation’s (Department) Office of
Of these 233,000,000 to 363,480,000 the Assistant General Counsel for
enplanements, the Department also estimates that Aviation Enforcement and Proceedings
25% of travelers (58,250,000 to 90,870,000) make a
amozie on DSK30RV082PROD with NOTICES
call to an airline or travel agent to book a ticket or
(Enforcement Office) has broad
obtain information about a flight and each traveler authority under 49 U.S.C., Subtitle VII,
will only need to obtain the information once per to investigate and enforce consumer
travel itinerary. See, https://www.asta.org/News/ protection and civil rights laws and
PRDetail.cfm?ItemNumber=14517&nav
ItemNumber=539 and http://fortune.com/2016/07/
regulations related to air transportation.
27/travel-agents/ (for the estimated number of Among other things, the Enforcement
travelers who use a travel agent). 6 See, FRIA EAPP III at 27–30. Office, including its Aviation Consumer
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![Federal Register / Vol. 83, No. 65 / Wednesday, April 4, 2018 / Notices 14551
Protection Division (ACPD), is is complaining, as well as the flight date The information collection is
responsible for receiving and and flight itinerary (where applicable) of available for inspection in
investigating service-related consumer a complainant’s trip. On some regulations.gov, as noted in the
complaints filed against airlines and occasions, a consumer may also use the ADDRESSES section of his document.
other travel-related companies. Once form to give a description of a specific Comments Are Invited on: (a)
received, the complaints are reviewed air-travel related problem or to ask for Whether the collection of information is
by the office to determine the extent to air-travel related information from the necessary for the proper performance of
which these entities are in compliance ACPD. The Department has limited its the functions of the Department,
with federal aviation consumer informational request to that necessary including whether the information will
protection and civil rights laws and to meet its program and administrative have practical utility; (b) the accuracy of
what, if any, action should be taken. monitoring and enforcement activities. the Department’s estimate of the burden
Consumer complaints and comments The Paperwork Reduction Act of 1995 of the proposed information collection;
are also used by the office to help (PRA) and its implementing regulations, (c) ways to enhance the quality, utility
improve airline consumer satisfaction. 5 CFR part 1320, require Federal and clarity of the information to be
The information submitted via the on- agencies to issue two notices seeking collected; and (d) ways to minimize the
line form can also serve as a basis for public comment on information burden of the collection of information
rulemaking, legislation and research. collection activities before OMB may on respondents.
The key reason for this request is to approve paperwork packages. 44 U.S.C. All responses to this notice will be
enable consumers to continue to file 3506, 3507; 5 CFR 1320.5, 1320.8(d)(1), summarized and included in the request
their complaints and comments to the 1320.12. On October 31, 2017, OST for OMB approval. All comments will
Department using an on-line form, published a 60-day notice in the Federal also become a matter of public record on
whether via their personal computer or Register soliciting comment on the ICR the docket.
on a mobile/electronic device. If the for which the agency is seeking
online complaint form is not available, Authority: The Paperwork Reduction Act
reinstatement from OMB. See 82 FR 209 of 1995; 44 U.S.C. Chapter 35, as amended;
the Department may receive fewer at 50483. OST received no comments and 49 CFR 1:48.
complaints, comments and inquiries after issuing this notice. Accordingly,
from consumers. The lack of consumer the Department announces that this Issued in Washington, DC, on March 27,
input could inhibit the office’s ability to 2018.
information collection activity has been
effectively investigate both individual re-evaluated and certified under 5 CFR Claire Barret,
complaints against airlines and other air 1320.5(a) and forwarded to OMB for DOT Chief Privacy & Information Governance
travel-related companies. It would also review and approval pursuant to 5 CFR Officer, Office of the Secretary.
impact the Enforcement Office’s ability 1320.12(c). [FR Doc. 2018–06858 Filed 4–3–18; 8:45 am]
to become aware of patterns and Before OMB decides whether to BILLING CODE 4910–9X–P
practices that may develop in violation reinstate this proposed collection of
of our rules. The information collection information, it must provide 30 days for
continues to further the objective of 49 public comment. 44 U.S.C. 3507(b); 5 DEPARTMENT OF THE TREASURY
U.S.C. 41712 to protect consumers from CFR 1320.12(d). Federal law requires
unfair or deceptive practices, the OMB to approve or disapprove Internal Revenue Service
objective of § 41705 and § 40127 to paperwork packages between 30 and 60
ensure the civil rights of air travelers are Proposed Collection; Comment
days after the 30-day notice is
respected, and the objective of § 41702 Request for Forms 9779, 9783, 9787,
published. 44 U.S.C. 3507(b)–(c); 5 CFR
to ensure safe and adequate service in and 9789
1320.12(d); see also 60 FR 44978, 44983
air transportation. (Aug. 29, 1995). The 30-day notice AGENCY: Internal Revenue Service (IRS),
Filing a complaint or comment using informs the regulated community to file Treasury.
a web-based form is voluntary and relevant comments to OMB and affords ACTION: Notice and request for
minimizes the burden on respondents. the agency adequate time to digest comments.
Based on CY17 information,1, 17,844 of public comments before it renders a
the 21,153 total cases (includes decision. 60 FR 44983 (Aug. 29, 1995). SUMMARY: The Internal Revenue Service
complaints and comments) received by Therefore, respondents should submit (IRS), as part of its continuing effort to
the Enforcement Office were submitted their respective comments to OMB reduce paperwork and respondent
using the electronic on-line form within 30 days of publication to best burden, invites the general public and
(84.3%). The vast majority of the ensure their full consideration. 5 CFR other Federal agencies to take this
submissions are complaints, in which 1320.12(c); see also 60 FR 44983 (Aug. opportunity to comment on information
16,095 of the 18,188 total complaints 29, 1995). collections, as required by the
received by ACPD were filed using the Respondents: Consumers that Choose Paperwork Reduction Act of 1995. The
electronic web-based form (88.5%). At to File an On-Line Complaint/Comment IRS is soliciting comments concerning
times, consumers may also choose to with the Aviation Consumer Protection Electronic Federal Tax Payment System
file a complaint with the Department Division. (EFTPS).
using regular mail or by phone message. Estimated Number of Respondents: DATES: Written comments should be
The type of information requested on 17,844 (based on CY 2017 data). received on or before June 4, 2018 to be
the form includes complainant’s name, Estimated Total Burden on assured of consideration.
address, phone number (including area
amozie on DSK30RV082PROD with NOTICES
Respondents: 4,461 hours (267,600 ADDRESSES: Direct all written comments
code), email address, and name of the minutes). The estimate was calculated to Laurie Brimmer, Internal Revenue
airline or company about which she/he by multiplying the total number of Service, Room 6526, 1111 Constitution
complaints and comments filed using Avenue NW, Washington, DC 20224.
1 The 60-Day FR notice reflected CY16 data. This
30-Day OMB FR notice has been updated to reflect
the on-line form in CY17 (17,844) by the FOR FURTHER INFORMATION CONTACT:
CY17 data, which is the most current calendar year estimated time needed to fill out the on- Requests for additional information or
data available. line form (15 minutes). copies of the forms and instructions
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Document Created: 2018-11-01 09:10:29
Document Modified: 2018-11-01 09:10:29
| Category | Regulatory Information | |
| Collection | Federal Register | |
| sudoc Class | AE 2.7: GS 4.107: AE 2.106: | |
| Publisher | Office of the Federal Register, National Archives and Records Administration | |
| Section | Notices | |
| Action | Notice and request for comments. | |
| Dates | Comments on this notice must be received by May 4, 2018. | |
| Contact | Daeleen Chesley, Office of the Secretary, Office of the Assistant General Counsel for Aviation Enforcement and Proceedings (C-70), Department of Transportation, 1200 New Jersey Ave. SE, Washington, DC 20590, 202-366-6792 (voice) or at [email protected] | |
| FR Citation | 83 FR 14550 |
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